Políticas de privacidade

Introduction and Scope

Andaluz Group LLC (“Company,” “we,” “us,” or “our”) is a U.S.-registered company operating a global car rental website. This Privacy Policy describes how we collect, use, and protect your personal information when you use our platform from anywhere in the world. Our platform is accessible worldwide; however, all user data is processed and maintained in the United States, where our company is based. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you disagree with our practices, please do not use the platform.

Personal Information We Collect

We collect certain personal information from you in order to provide and improve our car rental services. This information includes:

  • Contact Details: We collect basic personal details that you provide, such as your full name, email address, telephone number, and country of residence. This information is typically collected when you create an account, make a booking, or contact us for support. We use this information to identify you, communicate with you about your reservations or inquiries, and tailor our services to your location.
  • Payment Information: We do not collect or store your credit card numbers or other payment details on our servers. All payments on our platform are processed securely by our third-party payment processor, Stripe. When you enter payment information, it is transmitted directly to Stripe over encrypted connections. Stripe handles your payment data in accordance with its own security standards and privacy policy. We never receive or retain your sensitive financial information, and we disclaim liability for Stripe’s use of your information. (Please refer to Stripe’s privacy policy for details on their data practices.)

Cookies and Tracking Technologies

Like most websites, we use cookies and similar tracking technologies to enhance your experience, analyze our web traffic, and support our advertising efforts. Cookies are small text files stored on your device that help websites function and gather information. On our site, cookies are used for various purposes, including:

  • Analytics and Performance: We utilize cookies to collect data about how users interact with our website in order to improve functionality and user experience. For example, we use Google Analytics to gather insights on site traffic, pages visited, and other usage metrics. These analytics cookies help us understand what is working well and what can be improved. This data is aggregated and does not directly identify individual users.
  • Advertising and Remarketing: We and our advertising partners use cookies to deliver relevant advertisements and marketing messages to you. Remarketing cookies allow us to show you Andaluz Group ads on other websites you visit, by remembering that you have used our platform before. These cookies assist in providing you with personalized promotions and offers that may be of interest, based on your past interactions with our site.

Please note that some cookies on our site are placed by third-party service providers (such as Google for analytics and advertising). Third-party cookies are governed by the privacy policies of the third parties who set them, not by this Policy. We do not control these third-party tracking technologies and we are not responsible for the practices or policies of third-party cookie providers. For example, data collected via Google Analytics and advertising cookies will be subject to Google’s privacy policies. You have the ability to manage or disable cookies through your browser settings. However, please be aware that if you disable certain cookies, some features of our website may not function properly.

Use of Collected Information

We use the personal information we collect from you for legitimate business purposes, including:

  • To Provide Services: We use your information to create and manage your account, process your car rental bookings, send confirmations and updates, and provide customer support. For instance, we may use your email and phone number to communicate with you about reservation details, pickup information, or any changes/cancellations.
  • To improve and Personalize the Platform: Data on how you use our website (collected via cookies or your feedback) helps us troubleshoot issues, analyze trends, and enhance the performance and content of our services. It also enables us to personalize your experience, such as remembering your preferred currency, language, or other settings.
  • For Communication and Marketing (with Consent): With your consent, we may use your contact information to send you newsletters, special offers, or promotional materials related to our services. You can opt out of marketing emails at any time by clicking the unsubscribe link in those communications or by contacting us directly.
  • For Advertising: As noted, we may use cookies and third-party advertising networks to show you relevant ads for our services on other websites. This involves sharing limited data (like a cookie identifier) with advertising partners to assist in our remarketing campaigns. We do not sell your personal data to unrelated third parties for their own marketing.
  • For Legal and Security Purposes: We may use or disclose collected information as necessary to comply with applicable laws and regulations, to respond to lawful requests or legal process, and to enforce our terms and conditions. We also use data to prevent fraud, unauthorized activities, or misuse of our services, and to maintain the security of our website.

Data Security Measures

We are committed to protecting your personal information and employ commercially reasonable safeguards to secure the data we hold. These security measures include technical, administrative, and physical protections designed to guard against unauthorized access, disclosure, or alteration of your personal data. For example, our website uses encryption (HTTPS/TLS) to protect data transmission, and we restrict access to personal information to authorized personnel who need it to perform their job duties.

However, no method of transmitting data over the internet or storing information is completely secure. While we strive to use acceptable means to protect your personal data, we cannot guarantee absolute or 100% security of your information. You acknowledge that any transmission of data to us is at your own risk. Andaluz Group LLC shall not be held liable for incidents of unauthorized access, data loss, or data breaches that are beyond our control. In the unfortunate event of a security breach that may compromise your privacy, we will take appropriate steps to investigate and, where required by law, notify you and the relevant authorities of the occurrence.

User Consent and Your Rights

Consent: By using our website or services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of our platform. Continuing to use the service after changes to this Policy (see “Changes to This Policy” below) will be viewed as acceptance of those changes.

Withdrawal of Consent: You have the right to withdraw your consent to our processing of your personal information at any time. For example, if you previously consented to receive marketing emails, you can opt out by clicking the unsubscribe link in any promotional email or by contacting us to request removal. If you wish to revoke your overall consent for us to hold or use your data, please contact us (see the “Contact Us” section below) with your request. Upon receiving a withdrawal of consent, we will stop processing your information for the purposes you originally agreed to, except to the extent we are required or permitted by law to continue certain processing. Please note that withdrawing consent does not retroactively undo the lawful processing of your data that occurred prior to withdrawal. Additionally, if you withdraw consent for essential data uses (for instance, if you ask us to delete all your contact information), we may no longer be able to provide you with some of our services.

Access, Correction, and Deletion: (If applicable) While not mandated by this Policy, you may have certain rights under applicable laws to access the personal data we hold about you, request corrections of any inaccurate information, or request deletion of your data. We honor valid requests in accordance with applicable regulations. You can contact us to inquire about these rights, and we will assist you as required by law.

Third-Party Services and Links

Our website may contain links to external websites or incorporate third-party services (such as the payment processing and analytics services mentioned above). Please be aware that this Privacy Policy applies only to our own platform. We are not responsible for the privacy practices or content of third-party websites or services that are operated by companies outside of Andaluz Group LLC. When you click on a link to an external site or interact with a third-party service (for example, by making a payment through Stripe or by viewing a map from a mapping service), your information may be collected by those third parties. Any information you provide to or that is collected by third-party sites is governed by their respective privacy policies. We encourage you to review the privacy policies of any external sites or services that you use to understand how they handle your data.

Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time, without prior notice. Changes will take effect immediately upon posting the revised Privacy Policy on this page. We will update the “Last Updated” date at the bottom of this Policy to reflect the effective date of any changes. It is your responsibility to review this Policy periodically for any updates. Your continued use of our platform after any modifications to the Privacy Policy constitutes your acceptance of the updated terms. If we make any significant changes to how we collect or use personal information, we may provide a more prominent notice (such as a banner on our website or an email notification), but we are not obligated to individually notify users of policy updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at Andaluz Group LLC through one of the following methods:

  • Email: Send your inquiries to support@holacarrentals.com (or the appropriate contact email provided on our website).
  • We will do our best to respond to your inquiries and address your concerns in a timely manner.

Last Updated: May 29, 2025