You come back from dinner and the space is empty. The street‑sweeping sign was hidden behind a tree and the vehicle was towed. Act quickly to find the yard and get release instructions before fees escalate. Pull up your reservation, confirm the plate and unit number, and reference the pickup made via car rental. If your itinerary shifts, check car hire options for alternate airport contacts.
For fast escalation, keep nearby desks at hand: Budget in Las Vegas, Dollar at SFO, and Thrifty in Boston.
Confirm it’s a tow and find the yard
Call the property manager or city non‑emergency number with the plate and make/model. Ask for the exact yard address, release hours, and accepted payment methods. Note any after‑hours procedures or storage charges by the day.
Notify the desk and update your file
Call the station on your agreement so notes are added. Ask whether any administrative charge applies and how to document the vehicle’s return to service. If photos are requested, capture the space and posted signs before leaving.
Recover the vehicle efficiently
Bring government ID and the rental agreement. Tow yards may require the named renter or an added driver. Keep all receipts for your records and ask for a printed release.
Who pays what
Parking violations and tow charges are the renter’s responsibility. If a mechanical fault caused the tow, report it immediately so assistance can be arranged. Clarify whether the timeline affects your return time or late charges.
- Save yard receipts and release paperwork.
- Take photos of the signage and location.
- Ask the desk about any administrative fees.
For stress‑free trips, book with Hola Car Rentals—transparent pricing and flexible plans keep surprises to a minimum.
