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Frequently Asked Questions
What does my van rental in New Hampshire through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in New Hampshire, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in New Hampshire.
Will I face unexpected charges when I rent a van in New Hampshire through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your van booking in New Hampshire are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in New Hampshire charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What toll roads will I encounter when driving a van in New Hampshire?
New Hampshire operates several toll roads that van drivers should know about before hitting the road.
- Blue Star Turnpike (I-95, Seabrook to Portsmouth): up to US$2.00 per pass for a standard two-axle vehicle, or as low as US$1.40 with E-ZPass
- F.E. Everett Turnpike (I-93/293, Nashua to Concord): up to US$1.00, or US$0.70 with E-ZPass
- Spaulding Turnpike (NH 16, Portsmouth to Rochester): also uses E-ZPass
All three systems use E-ZPass for electronic collection. Cash lanes are still available at toll plazas, so you can avoid transponder program fees by paying cash. Note that pending 2026 legislation could raise rates for out-of-state plates. For exact toll costs on your van route, use the official calculator at ezpassnh.com/toll-rate-calculator.
There are no congestion charges, emissions zones, or city-center driving fees anywhere in New Hampshire, so your van trip will not face those additional costs.
How does the rental company toll program work for a van rental in New Hampshire?
When you rent a van in New Hampshire, your vehicle will typically come equipped with an electronic toll device for use on roads like the Blue Star Turnpike and F.E. Everett Turnpike.
You have two main options at the counter:
- Unlimited toll package: a fixed daily rate of roughly US$11 to US$25 per day depending on the partner brand, covering all tolls during the rental
- Pay-per-use: you pay the actual toll amount plus a daily administrative fee each day you use a toll road. For example, Enterprise TollPass charges US$4.95 per day (capped at US$34.65 per rental) plus actual tolls, while Budget e-Toll charges US$6.95 per day plus tolls
Important: if your van passes through an E-ZPass lane without enrolling in a program, the rental company will auto-enroll you and bill tolls plus fees to your card. Using cash lanes avoids this entirely.
Toll charges are sometimes posted days or even weeks after your van rental ends, so do not be surprised if a charge appears on your statement after you return home from New Hampshire.
Where do I pick up my rental van at Manchester-Boston Regional Airport in New Hampshire?
At Manchester-Boston Regional Airport (MHT) in New Hampshire, rental vans and cars are located in the Rental Car Center, which is situated directly across from the baggage claim terminal.
When you arrive:
- Collect your bags from the baggage terminal
- Cross to the Rental Car Center, which is visible from the terminal
- Find your partner brand's counter inside the center (brands at MHT include Alamo, Avis, Budget, Hertz, and Enterprise)
- Present your documents and complete the van pickup process at the counter
- Vehicle returns go to the same Rental Car Return area
Enterprise at MHT operates from 8:00 AM to 11:59 PM daily, which accommodates most late-arriving flights. If you are picking up a van at Pease Airport (PSM) in Portsmouth, note that counter hours are significantly more limited: Sunday 11:00 AM to 6:30 PM, and Monday through Saturday 5:30 PM to 7:00 PM only. Plan your New Hampshire arrival time accordingly to ensure the van counter is open when you land.
Can I get a Tolls Cashback benefit on my van rental in New Hampshire?
Yes, all Hola Car Rentals van bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your New Hampshire rental.
New Hampshire has several toll roads where this benefit applies, including the Blue Star Turnpike (I-95), the F.E. Everett Turnpike (I-93/293), and the Spaulding Turnpike (NH 16). Whether you pay cash at a plaza or are billed through the rental company's transponder program, you can submit those toll costs for cashback.
To claim after returning your van:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your New Hampshire toll receipts and submit promptly.
What documents do I need to pick up a rental van in New Hampshire?
To pick up a van in New Hampshire, you must bring all of the following physical documents to the counter:
- Your original, unexpired driver's license (physical card, not digital)
- A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any New Hampshire van rental counter. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
Is there an age restriction for renting a van in New Hampshire?
Yes, there are age restrictions that apply specifically to van rentals in New Hampshire, and they are stricter than for standard cars.
In the United States, vans fall into a restricted vehicle class. Most rental partners require the main driver to be at least 25 years old to rent a van. Drivers aged 21 to 24 are generally not permitted to rent a van even if they qualify for a young-renter surcharge on smaller vehicles.
Key points for van rentals in New Hampshire:
- Minimum age without surcharge: 25 years old
- Drivers under 25 are typically barred from renting vans, minivans, and other large vehicle classes regardless of surcharge payment
- New Hampshire does not have a state law like New York or Michigan requiring rentals to drivers aged 18 to 20
- The additional driver added to your New Hampshire van rental must also meet the minimum age requirements
If you are under 25 and need a vehicle in New Hampshire, consider booking a smaller car class such as economy, compact, or intermediate, where young-renter surcharges may apply but the rental is not outright restricted.
How much is the security deposit for a van rental in New Hampshire?
When you pick up a van in New Hampshire, the rental partner will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles in the United States, typical holds range from US$300 to US$400, but vans and larger vehicle classes often carry higher holds than standard cars.
Important things to know about the deposit:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the van
- Only a physical, major credit card in the main driver's name with the driver's name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted
- After returning the van, your bank controls when the hold is released, which can take up to 15 business days
- Bring a backup credit card in case your primary card is declined
The exact deposit amount for your New Hampshire van rental is set by the rental partner at the counter and may vary by brand, location, season, and van class. Notify your bank of your travel plans in advance to prevent the authorization from being flagged as suspicious.
Can I add an additional driver to my van rental in New Hampshire?
Yes, you can add an additional driver to your van rental in New Hampshire, either as an included benefit or for a daily fee paid at the counter, depending on your rate.
If your booking confirmation states "Additional driver free of charge," the first extra driver is covered. Otherwise, fees vary by brand:
- Alamo, National, Enterprise: US$15 per day
- Avis, Budget, Payless: US$13 per rental day, capped at US$65
- Hertz, Thrifty, Dollar: US$13.50 per rental day, capped at US$189
Requirements for adding a driver to your New Hampshire van rental:
- The additional driver must be present at the counter at pickup with a valid driver's license
- They must meet the minimum age requirement (25 for van rentals)
- Both the main driver and the additional driver must sign the rental agreement
- If their license uses a non-Latin alphabet, they will also need an IDP
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the van in New Hampshire may void your coverage.
What travel assistance is included with my van rental in New Hampshire?
Most Hola Car Rentals van bookings include travel assistance coverage through Terrawind Global Protection, which can be valuable if something goes wrong during your New Hampshire trip, such as a medical emergency on a remote stretch of the F.E. Everett Turnpike or an accident on I-95.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. This coverage does not apply to residents of the United States or Canada. It also does not cover damage to the van itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI). Always review your booking confirmation for the exact terms and limits that apply to your New Hampshire van rental.
What fuel policy applies to van rentals in New Hampshire?
Van rentals in New Hampshire follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.
Steps to follow:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the van
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns in New Hampshire, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the van in New Hampshire without a full tank, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus an administrative service fee. The fuel policy is separate from the security deposit hold and is not refundable.
Ask the counter agent for the nearest gas station to the return location when you pick up your van, or use a navigation app to find stations close to the rental return area.
Can I rent a van in New Hampshire and return it in a different city?
Yes, one-way van rentals in New Hampshire are possible, but a drop-off fee may apply depending on your specific route and the rental partner.
How it works:
- During the booking process, select a different return location. The system will calculate whether a drop-off fee applies and display it under the "To pay at destination" section
- The fee is route-specific and varies by rental company, distance, season, and vehicle class. Vans, as a larger vehicle class, may carry higher repositioning fees than standard cars
- Same-city returns (for example, Manchester Airport to downtown Manchester) often have no drop-off fee, while cross-state or long-distance one-ways typically do
Cross-border one-way van rentals, such as returning the van in Massachusetts or Vermont, may be restricted or require prior partner approval. Always check your booking confirmation for any territory restrictions before driving your New Hampshire van across state lines.
If the counter charges a drop-off fee that was not shown on your booking confirmation, keep all paperwork and contact support. Hola Car Rentals' No Extra Charges© Coverage may apply in that situation.
Is the van model I book in New Hampshire guaranteed?
No, the specific van model shown during booking in New Hampshire is not guaranteed. Rental partners operate on a vehicle class system, meaning you are guaranteed a vehicle within the class you booked (for example, a minivan or a full-size passenger van), but the exact make and model may vary based on fleet availability at the New Hampshire location on your pickup date.
What this means in practice:
- If you book a minivan class, you will receive a minivan, but it could be a Chrysler Pacifica, Dodge Grand Caravan, or a similar model
- If you need a van with a specific passenger capacity, such as up to 12 or 15 seats, confirm the class details carefully before booking, as large passenger vans are a separate category from standard minivans
- In some cases, if your reserved van class is unavailable, the partner may offer an upgrade to a comparable or larger vehicle at no extra cost
Van availability in New Hampshire is concentrated at Manchester Airport and larger city locations. If you have specific requirements for your van rental, booking in advance and confirming with the partner brand at pickup is the best approach.
What insurance coverage do I need for a van rental in New Hampshire?
For a van rental in New Hampshire, there are two main types of coverage to consider: protection for the van itself and protection for third parties.
Coverage for the van (CDW/LDW):
- Collision Damage Waiver or Loss Damage Waiver reduces your financial liability if the van is damaged or stolen
- A deductible may apply unless your confirmation explicitly states zero deductible
- CDW/LDW does not cover tires, undercarriage, or damage caused by prohibited use such as off-road driving
Third-party liability (LIS/SLI/ALI):
- This covers bodily injury and property damage you may cause to others while driving the van in New Hampshire
- Not all U.S. states require rental companies to include minimum liability coverage, so check your confirmation carefully
- Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your van rental
CDW/LDW and LIS/SLI are separate protections. Pairing both gives you the most complete coverage for your New Hampshire van rental. Coverage applies only to drivers listed on the rental agreement, so ensure all additional drivers are added at the counter before departing.
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