VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Birmingham include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Birmingham, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Birmingham.
Will I face unexpected charges at the Thrifty counter in Birmingham when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Birmingham are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Birmingham charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the Thrifty car rental locations in Birmingham?
Thrifty operates two main locations in Birmingham: one at Birmingham-Shuttlesworth International Airport (BHM) at 5600 Airline Drive, and one at a downtown city location at 2508 5th Avenue South, Birmingham, AL 35233.
The Thrifty counter at Birmingham Airport is open Sunday through Friday from 6:00 AM to 12:00 AM, and Saturday from 6:00 AM to 10:00 PM. The downtown Birmingham location operates approximately 8:00 AM to 10:00 PM, though hours can vary.
- Airport (BHM): 5600 Airline Drive, on-site at the terminal complex
- Downtown: 2508 5th Avenue South, Birmingham, AL 35233, referred to as Birmingham Downtown TSH
If you are arriving by plane, the airport Thrifty location is the most convenient option. The downtown Birmingham location is roughly 15 to 20 minutes from BHM by taxi or ride-share and may suit those who need a vehicle after settling into the city. Always confirm current hours directly with Thrifty before your pickup date.
What documents do I need to pick up a Thrifty rental car in Birmingham?
To collect your Thrifty rental car in Birmingham, you must bring the following physical documents to the counter:
- A valid, original driver's license in the main driver's name
- A physical major credit card with the driver's name printed on the card, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Thrifty counter in Birmingham. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted by Thrifty at the Birmingham counter. Bring a backup credit card in your name as well, in case your primary card is declined during the deposit authorization.
Do I need a credit card to rent from Thrifty in Birmingham?
Yes, a physical major credit card in the main driver's name is required to rent from Thrifty in Birmingham.
At pickup, the Thrifty counter in Birmingham will place a temporary authorization hold on your credit card to cover potential incidentals such as fuel shortfalls or late returns. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and location.
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name printed on it
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must have sufficient available credit to cover the hold amount
- Even if you prepaid your Thrifty Birmingham booking online, you must still present a physical credit card at the counter
The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release. Notify your bank of your travel plans in advance to avoid the authorization being flagged as a suspicious transaction.
Are there toll roads near Birmingham that I should know about when renting from Thrifty?
Yes, Alabama has several toll roads that Thrifty renters driving in and around Birmingham may encounter.
Alabama uses the Alabama Freedom Pass system for electronic tolling. Unlike many other U.S. states, Alabama toll booths still accept cash and credit or debit cards in addition to the transponder, so cashless-only roads are not a concern here. Common toll costs for standard 2-axle vehicles include:
- Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
- Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
- Emerald Mountain Expressway (Dozier Road): US$1.75
- Foley Beach Express Toll Bridge: US$2.75
Your Thrifty rental vehicle in Birmingham will come equipped with an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the program) or pay per use, where Thrifty charges you the actual toll amount plus an administrative processing fee after the rental ends.
Hola Car Rentals includes Tolls Cashback on all bookings: you can claim up to 5% of your total booking value back for tolls paid during your Birmingham rental. Email [email protected] within 30 days of returning the vehicle with your rental agreement and toll receipts.
What is the minimum age to rent a car from Thrifty in Birmingham?
The minimum age to rent from Thrifty in Birmingham without a young-renter surcharge is 25 years old.
Drivers aged 21 to 24 can rent from Thrifty in Birmingham, but a daily young-renter surcharge applies. For Thrifty, this fee is US$13.50 per rental day plus taxes, up to a maximum of US$189 plus taxes for the rental period. Alabama is not one of the states (like New York or Michigan) that requires rentals to drivers as young as 18, so the standard Thrifty policy applies in Birmingham.
- Drivers under 25 are also restricted from renting certain vehicle classes, including full-size SUVs, minivans, luxury, premium, and convertible categories
- Eligible classes for under-25 renters typically include economy, compact, intermediate, and compact SUV
- All standard document and credit card requirements still apply regardless of age
If you are 21 to 24 and booking a Thrifty vehicle in Birmingham, factor the daily surcharge into your Budget. The fee is paid at the counter and cannot be prepaid online.
Can I add an additional driver to my Thrifty rental in Birmingham?
Yes, you can add an additional driver to your Thrifty rental in Birmingham, either as part of your rate or for a fee at the counter.
For Thrifty in Birmingham, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the rental period. Some Hola Car Rentals rate plans include one additional driver at no extra cost, so check your booking confirmation before arriving at the counter.
- The additional driver must be present at the Thrifty counter in Birmingham at pickup
- They must bring a valid driver's license and, if applicable, an International Driving Permit
- They must meet the same minimum age requirements as the main driver
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Thrifty rental agreement in Birmingham are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections entirely.
How does the fuel policy work for Thrifty rentals in Birmingham?
Thrifty rentals in Birmingham follow a Full-to-Full fuel policy by default.
This means you receive the vehicle with a full tank and must return it full to avoid fuel charges. If you return the car to the Thrifty location in Birmingham with less than a full tank, you will be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus an administrative service fee.
- At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Birmingham location
- Refuel within approximately 10 miles of the Thrifty return location in Birmingham before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address as proof
For after-hours returns at the Birmingham location, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Does travel assistance come with my Thrifty booking in Birmingham?
Yes, most Hola Car Rentals bookings for Thrifty in Birmingham include travel assistance coverage provided by Terrawind Global Protection, though this benefit does not apply to U.S. or Canadian residents.
For eligible renters, this coverage can be especially useful when driving in and around Birmingham, where interstate interchanges such as I-65, I-20, and I-59 converge tightly around the downtown area. A breakdown or accident on these busy corridors can be stressful, and having legal and medical assistance available 24 hours a day provides important peace of mind.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance at any time, call +1 888 980 9992 (toll-free), contact WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your specific Thrifty reservation in Birmingham.
What insurance options are available for a Thrifty rental in Birmingham?
When renting from Thrifty in Birmingham, you have several insurance and protection options to consider.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty rental vehicle itself. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Thrifty vehicle in Birmingham. In Alabama, not all rental situations automatically include state-minimum liability, so Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.
- CDW/LDW: covers the rental car for collision, theft, and vandalism (subject to deductible and exclusions)
- LIS/ALI/SLI: covers third-party injury and property damage
- Neither covers your personal belongings (PEC) or your own injuries (PAI)
Review your Hola Car Rentals confirmation carefully to see which protections are already included in your Thrifty Birmingham rate before accepting or declining anything at the counter.
Can I pick up a Thrifty car in Birmingham and return it to a different city?
Yes, one-way rentals are available through Thrifty in Birmingham, allowing you to return the vehicle to a different location, but a drop-off fee typically applies.
The drop-off fee for a Thrifty one-way rental from Birmingham varies depending on the destination city, the distance involved, the vehicle class, and the season. This fee is route-specific and is shown during the booking process on the Hola Car Rentals website under the "To pay at destination" section. It cannot be prepaid and is settled at the Thrifty counter in Birmingham or at the return location.
- Same-city returns (for example, Birmingham Airport to Birmingham downtown) often carry no drop-off fee
- Returns to other Alabama cities or neighboring states will generally incur a one-way fee
- Cross-border one-ways (for example, driving the Thrifty vehicle from Birmingham into another country) may be restricted or require prior authorization
Always confirm the drop-off fee shown on your booking confirmation before finalizing. If the Thrifty counter in Birmingham charges a fee that was not disclosed on your confirmation, keep all paperwork and contact Hola Car Rentals support, as No Extra Charges© Coverage may apply.
What driving quirks should I know before picking up a Thrifty car in Birmingham?
Birmingham has some road layout characteristics that can catch first-time visitors off guard, especially when driving a Thrifty rental in the downtown area.
Downtown Birmingham is undergoing a gradual conversion of one-way street pairs to two-way operations. This means you may encounter a patchwork of legacy one-way segments alongside newly converted two-way streets. Navigation apps may not always reflect the most current lane configurations, so pay close attention to posted signage.
- Streets such as 17th Street North (southbound) and 18th Street North (northbound) remain one-way between 1st Avenue North and 8th Avenue North
- 4th Avenue North has been redesigned as two-way, which can be unexpected if you are following older navigation data
- The convergence of I-65, I-20, I-59, and US-31 around downtown Birmingham creates abrupt transitions between freeway and city-grid driving
- Streets near the University of Alabama at Birmingham (UAB) campus shift between two-way and one-way segments, which can be disorienting
Alabama toll roads accept cash, credit cards, and the Alabama Freedom Pass transponder, so you will not be caught off guard by cashless-only booths. Your Thrifty rental in Birmingham comes with a toll device, and you can choose a daily toll package or pay per use at the counter.
What happens if I return my Thrifty rental in Birmingham late?
If you return your Thrifty rental in Birmingham after the agreed drop-off time, additional charges may apply once the grace period has passed.
The standard grace period at Thrifty is typically 30 minutes, though this is not guaranteed at every location. If you exceed the grace period at the Birmingham return location, Thrifty may charge for extra hours or an additional full rental day, plus a late fee depending on the terms of your rental agreement.
- Plan your return to the Birmingham Thrifty location with enough time to refuel nearby before dropping off the car
- If you anticipate needing more time, contact the Thrifty location in Birmingham before your scheduled return to discuss an extension
- For after-hours returns, follow the key-drop instructions provided in your rental agreement and understand that liability for the vehicle may continue until the counter staff formally checks it in
If you need to extend your Thrifty rental in Birmingham during the trip, contact the rental location directly as early as possible. Extensions are subject to vehicle availability and may reprice your rental. Always review the late return terms on your Thrifty rental agreement at pickup so there are no surprises.
What is the security deposit amount for a Thrifty rental in Birmingham?
When picking up a Thrifty rental in Birmingham, a temporary authorization hold will be placed on your credit card as a security deposit.
For standard vehicles rented in the United States, the typical hold is around US$300 to US$400, though the exact amount for your Thrifty Birmingham rental depends on the vehicle class, the specific location, and the season. Premium or specialty vehicles may carry a higher hold. This is an authorization, not a charge, but it reduces your available credit until your bank releases it after you return the car.
- Only a physical major credit card in the main driver's name with the driver's name printed on the card is accepted for the deposit hold
- Debit cards, prepaid cards, and virtual cards are not accepted at the Thrifty counter in Birmingham
- After returning the vehicle, the hold is released by Thrifty, but your bank may take up to 15 business days to reflect the release
- Bring a backup credit card in case your primary card is declined during authorization
Even if you prepaid your Thrifty Birmingham booking in full, you must still present a physical credit card at the counter for the deposit hold. Ask the Thrifty agent in Birmingham to confirm the exact hold amount before they process the authorization.
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