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Frequently Asked Questions
What does my SUV rental in Sacramento through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Sacramento, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Sacramento.
Will I face unexpected charges when I rent an SUV in Sacramento through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Sacramento are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Sacramento charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my SUV rental at Sacramento International Airport (SMF)?
After landing at Sacramento International Airport (SMF), picking up your SUV rental takes roughly 30 to 45 minutes from baggage claim to driving away.
- Exit baggage claim and walk about 50 feet to the ground transportation curb at either terminal.
- Board the free 24/7 rental car shuttle, which arrives every 10 minutes under normal conditions (intervals may be longer during peak hours: 4 to 10 a.m. and 8 p.m. to midnight).
- The shuttle ride to the consolidated rental car terminal at 6327 Aviation Dr, Sacramento, CA 95837 takes approximately 25 to 35 minutes including wait time.
- Once inside the terminal, walk about 30 feet to your agency's counter (self-service kiosks are available at some brands) to complete paperwork and collect your SUV keys.
- Your SUV will be parked in the adjacent lot, typically a 10 to 150 foot walk from the counter.
Counter hours at SMF vary by brand. Agencies such as Enterprise open from 7 a.m. to midnight daily. If you arrive after hours, contact your rental brand in advance, as after-hours key drop is available for returns but not always for pickups.
How do I return my SUV rental at Sacramento Airport after hours?
Returning your SUV rental at Sacramento International Airport (SMF) after hours is straightforward if you follow the correct steps.
- Follow the airport's rental car return signs to the consolidated rental car facility at 6327 Aviation Dr, Sacramento.
- Park your SUV in the designated return area for your rental brand.
- Note the mileage and fuel level before leaving the vehicle.
- Lock the SUV and drop the keys in your agency's specific key drop box located in the return area (for example, Avis and Budget share a drop box in the return zone).
- Keep a photo of the fuel gauge and odometer as evidence.
- The rental company will check in the SUV on the next business day, and you remain liable for the vehicle until that check-in is completed.
The free 24/7 shuttle runs continuously between the rental car terminal and the airport terminals, so you can return to your departure gate at any hour. Your final receipt will be issued after the next-day check-in, and any post-rental charges such as tolls or fuel shortfalls may appear on your card days or weeks later.
What extra fees are added to an SUV rental at Sacramento Airport (SMF)?
Renting an SUV at Sacramento International Airport (SMF) adds several mandatory fees on top of the base rate. These are standard airport and local charges that apply to all renters picking up at SMF.
- Airport Concession Recovery Fee (ACRF): typically 10 to 12% of the base rate, charged by the rental brand for operating at the airport.
- Customer Facility Charge (CFC): approximately US$4.50 per day, covering the cost of the consolidated rental car terminal.
- City and state rental car tax: roughly 10 to 13% in Sacramento.
- Tourism and business improvement district surcharges: approximately 1 to 2%.
In total, these airport-specific fees can add 25 to 35% to the base rate of your Sacramento SUV rental. If you want to reduce these charges, consider picking up your SUV at an off-airport location in Sacramento (such as a downtown branch), which avoids the concession fee and can cost US$20 to US$50 per day less for a comparable SUV.
Your booking confirmation will show which taxes and fees are included in your prepaid rate versus what is due at the counter. The No Extra Charges© guarantee covers any mandatory fees that were listed as included but incorrectly billed at pickup.
Are there toll roads near Sacramento that affect my SUV rental?
Yes, toll roads and cashless express lanes in Northern California can affect your Sacramento SUV rental, particularly if you drive toward the San Francisco Bay Area.
California uses the FasTrak electronic toll system statewide. There are no cash toll booths on most facilities, and out-of-state transponders such as E-ZPass or SunPass are not accepted. Key toll facilities you may encounter from Sacramento include:
- Bay Area bridge crossings (for example, the Bay Bridge): approximately US$7 to US$15 per crossing.
- Express lanes on highways such as I-580 and I-680: dynamic pricing, solo drivers must have FasTrak or face a violation.
- Golden Gate Bridge (southbound only): US$9.75 with FasTrak, US$10.75 by invoice.
Your Sacramento SUV rental vehicle comes with an electronic toll device or plate-based billing. At pickup you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the brand) or pay per use. If you decline the package, the rental company will charge actual tolls plus administrative processing fees to your card, sometimes weeks after your rental ends.
To avoid duplicate charges if you use your own FasTrak account, inform the counter agent so they can deactivate the vehicle's default device.
Can I get a Tolls Cashback on my Sacramento SUV rental?
Yes, all Sacramento SUV rental bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
This is especially useful in Sacramento because driving toward the San Francisco Bay Area means crossing FasTrak-only bridges and express lanes where tolls can add up quickly. The cashback applies to any tolls you pay, whether through the rental company's toll program or directly to the toll agency.
To claim your Tolls Cashback after your Sacramento SUV rental:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period.
The refund is processed to the same payment method used for your booking and typically arrives within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback covers toll charges only, not administrative fees, fines, or penalties.
What documents do I need to pick up an SUV rental in Sacramento?
To pick up your SUV rental in Sacramento, you must present the following physical documents at the counter. Digital copies are not accepted.
- Your original, unexpired driver's license in the main driver's name.
- An International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license.
- A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher (required for certain rentals).
- Round-trip flight or cruise tickets if you are visiting from abroad.
For your Sacramento SUV rental, ensure the name on your credit card matches the name on your driver's license and rental agreement exactly. If you are adding an additional driver to the SUV, that person must also be present at the counter with their own valid license and ID. All documents must be physical originals.
How much is the security deposit for an SUV rental in Sacramento?
For an SUV rental in Sacramento, the rental company will place a temporary authorization hold on your credit card at pickup. This is not a charge but it reduces your available credit until released after you return the vehicle.
Typical deposit holds in the United States range from approximately US$300 to US$400 for standard vehicles. For a larger or premium SUV in Sacramento, the hold may be higher depending on the brand, location, and season. The exact amount is set by the rental company desk and cannot be confirmed in advance.
- Only a physical major credit card with the driver's name printed on the card is accepted for the deposit. Debit and prepaid cards are not accepted.
- Make sure your card has sufficient available credit to cover the hold plus any expected charges.
- Notify your bank before travel to prevent fraud blocks on an in-person authorization in Sacramento.
- Bring a backup credit card in your name in case your primary card is declined.
After you return your Sacramento SUV rental and the contract closes, the hold is released. Your bank controls how quickly it reappears as available credit, which can take up to 15 business days.
Does my Sacramento SUV rental include insurance coverage?
Your Sacramento SUV rental can include two main types of coverage depending on the rate plan you selected at booking.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the rental SUV from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly shows zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Sacramento SUV rental. In California, not all rental companies are required to include state-minimum liability by default, so Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.
- CDW/LDW covers the rental SUV itself, not third parties.
- LIS/ALI/SLI covers third parties, not the rental SUV.
- Common exclusions include prohibited use, DUI, off-road driving, and unnamed drivers.
- All additional drivers must be listed on the rental agreement for coverage to apply.
Review your booking confirmation to confirm which coverages are included in your Sacramento SUV rental rate before arriving at the counter.
What is the minimum age to rent an SUV in Sacramento?
The minimum age to rent an SUV in Sacramento without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee at the counter, and most SUV classes are restricted to renters aged 25 and older.
Typical young-renter daily surcharges in Sacramento vary by brand:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes.
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
For Sacramento SUV rentals specifically, most full-size, premium, and standard SUV categories require the main driver to be at least 25. Compact and intermediate SUV classes may be available to drivers aged 21 to 24, subject to availability and partner rules.
One exception applies to certain Hola Car Rentals rates fulfilled by Avis or Budget: renters aged 21 to 24 from Latin America and the Caribbean may have the underage fee waived on eligible vehicle categories, provided the waiver is explicitly shown on the booking confirmation.
What is the fuel policy for an SUV rental in Sacramento?
Your Sacramento SUV rental uses a Full-to-Full fuel policy by default. You receive the SUV with a full tank and must return it full to avoid fuel charges.
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge.
- Use the correct fuel type for your SUV. Wrong-fuel incidents are not covered and may generate additional charges.
- Refuel within approximately 10 miles of the Sacramento return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return your Sacramento SUV rental with less than a full tank, the rental company may charge a fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee. Returning the SUV full is always the most cost-effective option. For after-hours returns at SMF, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge as evidence.
Can I add an additional driver to my SUV rental in Sacramento?
Yes, you can add an additional driver to your Sacramento SUV rental, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your booking confirmation for the line that reads additional driver free of charge. If it is not listed, the following daily fees apply in Sacramento:
- Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes. Additional drivers must be at least 25 years old for these brands.
- Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
The additional driver must be present at the Sacramento pickup counter with their own valid driver's license and ID. If their license uses a non-Latin alphabet, they will also need an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by CDW/LDW and liability protections while driving the Sacramento SUV rental. Anyone not named on the contract who drives the SUV may void coverage entirely.
Does my Sacramento SUV rental include travel assistance if something goes wrong on the road?
Yes, most Sacramento SUV rental bookings through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, at no extra cost. This benefit is particularly relevant when driving longer distances from Sacramento, such as toward the Sierra Nevada or the Bay Area, where you may be far from urban services.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To use the assistance during your Sacramento SUV rental, call the 24/7 line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the rental SUV itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your Sacramento SUV rental.
Is it cheaper to pick up my SUV rental at Sacramento Airport or at a downtown location?
Yes, picking up your SUV rental at a downtown Sacramento location is generally cheaper than at Sacramento International Airport (SMF), often by US$20 to US$50 per day for a comparable SUV.
The price difference exists because airport SUV rentals at SMF include mandatory fees that off-airport locations do not charge:
- Airport Concession Recovery Fee: 10 to 12% of the base rate.
- Customer Facility Charge: approximately US$4.50 per day.
- Combined airport surcharges can add 25 to 35% to the total cost of your Sacramento SUV rental.
Brands including Enterprise, Budget, Hertz, and Alamo operate off-airport locations in Sacramento. If you choose a downtown pickup, you will need to arrange your own transportation from SMF to the city location (a taxi or rideshare from the airport to downtown Sacramento takes approximately 15 to 25 minutes).
If your rate was booked as prepaid through your reservation, the taxes and fees shown on your confirmation reflect the pickup location selected. Switching to a different pickup location after booking may reprice the entire reservation. Always compare the total cost including all fees before deciding between airport and downtown Sacramento SUV rental options.
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