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Frequently Asked Questions
What does my SUV rental in Doral through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Doral, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Doral.
Will I face unexpected charges when I rent an SUV in Doral through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Doral are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Doral charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV rental in Doral?
SUV rental counters in Doral are located at several off-airport branch locations, not at Miami International Airport itself. The main options are:
- Dollar and Thrifty: 7930 NW 36th St, Suite 2101, Doral, FL 33166
- Sixt: inside the InterContinental Hotel lobby, 2505 NW 87th Ave, Doral, FL 33172. Follow directional signs in the hotel to the rental desk.
- Enterprise: 9831 NW 58th St, Suite 143, Doral, FL 33178
- Avis and Budget: kiosk at Miami International Mall, 1455 NW 107th Ave, Doral, FL 33172, at the main east entrance between JCPenney and Kohl's
- Green Motion: inside the Wingate by Wyndham hotel, 3755 NW 78th Ave, Doral, FL 33166
These Doral SUV rental locations are city branches, so there are no on-site airport shuttles. You will need to arrange your own transport (taxi or rideshare) from Miami International Airport to the branch address. Confirm your exact pickup address on your booking confirmation before traveling.
What are the counter hours for SUV rental locations in Doral?
Counter hours for SUV rental locations in Doral vary by brand. Confirmed hours are:
- Sixt (InterContinental Hotel, Doral): Monday to Friday 09:00 to 17:00, Saturday and Sunday and public holidays 08:00 to 12:00
- Enterprise (Doral branches): Monday to Friday 07:30 to 18:00, Saturday 09:00 to 13:00, closed Sundays
- Avis and Budget (Miami International Mall, Doral): Monday to Friday 08:00 to 18:00, Saturday 09:00 to 16:00, Sunday 10:00 to 13:00
After-hours SUV pickup or return availability is not confirmed for Doral locations. If your flight arrives outside these windows, plan accordingly or contact the branch directly to ask about key-drop or after-hours arrangements. Always verify current hours on your booking confirmation, as hours can change on public holidays.
Do I need an International Driving Permit to rent a SUV in Doral?
An International Driving Permit (IDP) is not always mandatory for renting a SUV in Doral, but it is strongly recommended in certain situations.
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required. In that case, you must carry both your original license and the IDP together, as the IDP is a translation only and is not valid on its own.
If your license is in English or uses the Latin alphabet, an IDP is recommended but not mandatory. Some Doral SUV rental counter agents may still request one if your license is not U.S.-issued, so carrying one avoids any delays at pickup.
Obtain your IDP in your home country before traveling. U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders. All documents presented at the Doral rental counter must be physical originals. Digital copies are not accepted.
How do Florida toll roads work when renting a SUV in Doral?
Almost all toll roads near Doral are fully cashless. Your SUV rental will include an electronic toll device or a plate-based billing system. At pickup, you typically have two options:
- Unlimited toll package: costs approximately US$11 to US$15 per rental day in Florida, covering all tolls during your rental period
- Pay per use: if you decline the package, the rental company charges the actual toll amount plus daily or administrative processing fees to your credit card after the rental ends
Common toll roads you may encounter when driving your Doral SUV rental include the Florida Turnpike and I-95 Express lanes near Miami, where estimated daily toll costs range from approximately US$5 to US$20 depending on your route.
If you prefer to use your own visitor toll pass, inform the Doral counter agent at pickup so they can deactivate the vehicle's default device and avoid duplicate charges. Note that some toll charges appear on your card days or weeks after the rental ends, as toll agencies process invoices in batches.
What documents do I need to pick up a SUV rental in Doral?
To pick up your SUV rental in Doral, you must bring the following physical documents. Digital copies are not accepted at the counter.
- Original, unexpired driver's license in the main driver's name
- International Driving Permit (required if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic; recommended for all non-English licenses)
- Passport or valid government-issued photo ID
- Physical major credit card with the driver's name printed on the card, for the security deposit hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
Prepaid or virtual cards are not accepted for the security deposit at Doral SUV rental counters. The credit card must be in the main driver's name. If you are adding an additional driver to your Doral SUV rental, that person must also be present at pickup with their own valid driver's license.
How much is the security deposit for a SUV rental in Doral?
When picking up your SUV rental in Doral, the rental partner will place a temporary authorization hold on your credit card. This is not a charge, but it reduces your available credit until the rental is closed and your bank releases the hold.
For standard vehicles in the United States, typical holds range from approximately US$300 to US$400. For a larger SUV rental in Doral, the hold may be higher depending on the vehicle class, the specific rental brand, and the season.
Important points to keep in mind:
- Only a physical major credit card in the main driver's name is accepted for the deposit. Debit cards and prepaid cards are not accepted.
- Ensure your card has sufficient available credit to cover the hold plus any expected charges.
- After you return the SUV, the hold is released, but your bank controls when it appears back on your account, which can take up to 15 business days.
- Bring a backup credit card in case your primary card is declined.
Can I get toll cashback on my SUV rental in Doral?
Yes, you can get toll cashback on your SUV rental in Doral through Hola Car Rentals. All bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
Given that Doral is surrounded by cashless toll roads including the Florida Turnpike and I-95 Express lanes, toll costs can add up quickly on a SUV rental. Here is how to claim your cashback:
- Email [email protected] within 30 days of returning your SUV
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your rental agreement, a toll invoice or statement, and proof of payment
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. Keep all toll receipts and your final rental invoice to support your claim.
Is there a young driver surcharge for renting a SUV in Doral?
Yes, a young driver surcharge applies to SUV rentals in Doral if the main driver is under 25 years old. In Florida, the minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay an additional daily young-renter fee at the counter.
Typical young-driver surcharge amounts by brand are:
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Additionally, most SUV rental categories in Doral are restricted to drivers aged 25 and older. Compact SUV and medium SUV classes are generally available to drivers aged 21 to 24, while full-size SUV, premium SUV, and luxury categories typically require the driver to be at least 25. Drivers under 21 cannot rent in Florida outside of New York and Michigan. Always confirm class availability for your age group before booking your Doral SUV rental.
Is CDW insurance included in my SUV rental in Doral?
Whether Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) is included in your Doral SUV rental depends on the rate plan you selected at booking. Check your booking confirmation to see if CDW or LDW is listed under your coverage details.
If included, CDW or LDW reduces your financial liability for damage to the SUV from a collision, theft, or vandalism, up to the limits stated in the rental agreement. A deductible may still apply unless your confirmation explicitly shows zero excess.
Important exclusions to be aware of for your Doral SUV rental:
- CDW and LDW do not cover third-party liability, meaning damage or injury you cause to other people or their property
- Tires, wheels, undercarriage, and roof damage are often excluded
- Coverage is void if an unlisted driver operates the SUV
- Prohibited use such as off-road driving or driving under the influence voids coverage
To cover third-party liability on your Doral SUV rental, consider adding Liability Insurance Supplemental (LIS) to your booking. Pair both CDW and LIS for more complete protection.
Can I add an additional driver to my SUV rental in Doral?
Yes, you can add an additional driver to your SUV rental in Doral, either at no cost or for a daily fee depending on your rate plan. Check your booking confirmation for the line "Additional driver free of charge" to see if it is included.
If not included, the daily fees for adding a driver to your Doral SUV rental are:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Doral pickup counter with their own valid driver's license. If their license is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by CDW, LDW, and liability protections on your Doral SUV rental.
What is the fuel policy for a SUV rental in Doral?
The standard fuel policy for a SUV rental in Doral is Full to Full. You receive the SUV with a full tank and must return it full to avoid fuel charges.
Steps to follow for your Doral SUV rental:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- Show the full gauge to the agent at return, or leave the receipt in the key envelope for after-hours drops
If you return the SUV in Doral with less than a full tank, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Does my SUV rental in Doral include travel assistance?
Yes, most SUV rental bookings made through Hola Car Rentals include travel assistance coverage via Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible renters picking up a SUV in Doral, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency or accident while driving your SUV in the Doral area or on surrounding Florida highways, contact the assistance line 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW or LDW for damage to the SUV itself, nor does it cover pre-existing medical conditions. Check your booking confirmation for the exact terms and limits that apply to your Doral SUV rental.
Can I pick up my SUV rental in Doral instead of at Miami International Airport to save money?
Yes, picking up your SUV rental at a Doral branch location instead of Miami International Airport can save money. Off-airport Doral SUV rental locations do not include airport concession recovery fees or customer facility charges, which are standard at MIA and can add 10% to 15% or more to the total cost.
Doral has several SUV rental branches in commercial areas, including locations near City Place Doral, inside hotels such as the InterContinental and Wingate by Wyndham, and at Miami International Mall. These off-airport options can be 20% to 30% less expensive than picking up the same SUV at MIA.
The trade-off is logistics. Unlike MIA, Doral branches do not have dedicated airport shuttles. You will need to arrange your own transport from the airport to the branch, such as a taxi or rideshare, before collecting your SUV. Factor in that cost and travel time when comparing options.
Always confirm the branch address and operating hours on your booking confirmation before traveling, as Doral SUV rental counter hours are more limited than 24-hour airport locations.
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