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Frequently Asked Questions
What does my SUV rental in Coral Gables through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Coral Gables, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Coral Gables.
Will I face unexpected charges when I rent an SUV in Coral Gables through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Coral Gables are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Coral Gables charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV rental in Coral Gables?
SUV rental counters in Coral Gables operate from several off-airport street locations, so there is no shuttle or train required if you book directly at a city branch.
- Enterprise: 4125 Ponce De Leon Blvd, open 7:30 AM to 6:00 PM weekdays, 9:00 AM to 5:00 PM Saturday, 9:00 AM to 1:00 PM Sunday
- Sixt: 3301 Coral Way, Suite 106 inside Miracle Marketplace, open 9:00 AM to 5:00 PM weekdays, 9:00 AM to 1:00 PM weekends and public holidays
- Avis: 2950 Coconut Grove Dr at Loews Coral Gables Hotel, open 8:00 AM to 6:00 PM weekdays, 8:00 AM to 4:00 PM Saturday, 8:00 AM to 12:00 PM Sunday (hotel guests only)
If you are arriving at Miami International Airport (MIA) and prefer to pick up your SUV there, all rental brands are consolidated at the MIA Rental Car Center, 3900 NW 25th St. After baggage claim, follow Ground Transportation signs to the MIA Mover on the 3rd level between the Dolphin and Flamingo garages. The automated train takes you directly to the Rental Car Center, which is approximately 3 miles from Coral Gables city center. Courtesy Shuttles are also available at bays outside baggage claim.
What documents do I need to pick up a SUV rental in Coral Gables?
To collect your SUV rental in Coral Gables, bring the following physical documents. Digital copies are not accepted at any counter.
- Valid driver's license, original and unexpired, in the main driver's name
- Major credit card with the driver's name printed on the card, used for payment and the security deposit hold
- Passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
All additional drivers must also be present at the Coral Gables counter with their own valid license and ID, and must sign the rental agreement to be covered under the SUV rental protections.
Is a credit card required to rent a SUV in Coral Gables?
Yes, a major credit card is required to rent a SUV in Coral Gables. The card must be in the main driver's name with the driver's name physically printed on the card, and it must be presented in person at the counter.
The card is used for two purposes: paying for the rental and covering the security deposit hold. For a SUV rental in Coral Gables, the typical hold in the United States is approximately US$300 to US$400, though the exact amount varies by rental brand, vehicle class, and location. Premium or larger SUVs may carry a higher hold.
- Debit cards are not accepted for the security deposit
- Prepaid or virtual cards are not accepted
- Someone else's card is not accepted, even if they are present
The hold is a temporary authorization, not a charge. It reduces your available credit until the rental company releases it after you return the SUV. Your bank controls how quickly the hold disappears, which can take up to 15 business days. Bringing a backup credit card in your own name is always a good precaution.
How do tolls work when renting a SUV in Coral Gables?
Florida's toll roads are almost entirely cashless, so your SUV rental in Coral Gables will come equipped with an electronic toll device or a plate-based billing system. You do not need to carry cash for tolls.
At the Coral Gables or Miami Airport counter, you will typically be offered two options for your SUV rental:
- Unlimited toll package: approximately US$11 to US$15 per rental day, covering all tolls during your rental period
- Pay per use: the rental company charges the actual toll amount plus daily or administrative processing fees billed to your credit card, sometimes weeks after you return the SUV
Common toll roads near Coral Gables include the Florida Turnpike and I-95 Express lanes, with estimated daily costs of approximately US$5 to US$20 depending on your route. If you decline the toll program but still drive a toll road, the charge is captured via Toll-by-Plate and passed to you with added fees. For example, Hertz charges US$9.99 per day if you declined their program but used a toll road.
If you plan to use your own visitor toll pass, inform the counter agent so they can deactivate the vehicle's default device and avoid duplicate charges.
Can I get a toll cashback on my SUV rental in Coral Gables?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your SUV rental in Coral Gables.
Florida's toll roads near Coral Gables, including the Florida Turnpike and I-95 Express lanes, are fully cashless and can add up quickly. The Tolls Cashback benefit helps offset those costs after your rental ends.
To claim your cashback after returning your SUV:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. The cashback covers toll charges only, not administrative fees, fines, or parking tickets.
Example: if your SUV rental in Coral Gables totals US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back.
Is renting a SUV in Coral Gables cheaper than at Miami Airport?
Yes, renting a SUV from a Coral Gables city center location is typically cheaper than picking up at Miami International Airport (MIA). Off-airport SUV rentals in Coral Gables generally avoid airport concession fees and surcharges that can add 10% to 13% to the total cost at MIA.
The savings vary by rental brand, dates, and vehicle class, but off-airport SUV rates in Coral Gables can run approximately 20% to 30% lower than equivalent MIA rates on the same dates.
There are trade-offs to consider when choosing between the two options:
- Coral Gables city branches have more limited operating hours than the 24-hour MIA Rental Car Center, so early morning or late night arrivals may not be served
- After-hours returns are not available at Enterprise on Ponce De Leon Blvd
- Sixt at Miracle Marketplace allows SUV drop-off at the 7th level of the parking garage with key return on the 1st level, but after-hours availability should be confirmed in advance
- SUV selection may be more limited at smaller city branches compared to the high-volume MIA Rental Car Center
If your flight arrives outside Coral Gables branch hours, picking up your SUV at MIA and driving the approximately 3 miles to Coral Gables may be the more practical choice.
What are the after-hours return options for a SUV rental in Coral Gables?
After-hours return options for a SUV rental in Coral Gables are limited and vary by branch, so you should confirm the procedure with your specific rental company before your trip.
- Enterprise at 4125 Ponce De Leon Blvd: after-hours returns are not available. You must return your SUV during operating hours (7:30 AM to 6:00 PM weekdays, 9:00 AM to 5:00 PM Saturday, 9:00 AM to 1:00 PM Sunday)
- Sixt at 3301 Coral Way, Miracle Marketplace: SUV drop-off is on the 7th level of the Miracle Marketplace Parking Garage, with key return on the 1st level across from the elevator. Confirm whether after-hours key drop is available when you pick up
- Avis at Loews Coral Gables Hotel: after-hours procedures are not specified; contact the branch directly
If you need to return your SUV outside branch hours and no after-hours option is available at your Coral Gables location, consider whether returning to the MIA Rental Car Center is an option, as airport locations typically have extended or 24-hour service. Always keep your rental agreement handy, as it contains the contact number to call if you encounter issues at return.
Are there parking restrictions for a SUV rental in Coral Gables residential areas?
Yes, Coral Gables enforces specific overnight parking restrictions that can affect your SUV rental, particularly in residential areas. These rules are stricter than general Miami-Dade County regulations and are enforced under the city's own municipal code.
- Trucks, trailers, commercial vehicles, and recreational vehicles are banned from residential streets between 7:00 PM and 7:00 AM
- Vehicles exceeding 10,000 lbs gross vehicle weight rating (GVWR) are prohibited overnight in residential zones
- Vehicles displaying advertising are also banned under these overnight rules
- Any vehicle left unmoved in a city garage for more than 48 hours may be cited and towed
For most standard consumer SUV rentals in Coral Gables, the GVWR restriction is unlikely to apply unless you are renting a very large or commercial-grade SUV. However, if your SUV has been modified or is used for any commercial purpose, it could fall under these rules.
Coral Gables also operates independently from Miami-Dade County for parking enforcement, meaning fines and procedures may differ from what you expect elsewhere in the Miami area. If you receive a citation during your SUV rental in Coral Gables, keep all paperwork and contact your rental company promptly, as post-rental charges for fines can appear on your card weeks after return.
Does my SUV rental in Coral Gables include travel assistance if something goes wrong?
Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which covers up to 5 passengers during your SUV rental in Coral Gables and surrounding areas.
This benefit is particularly useful if you experience a medical emergency or other serious incident while driving your SUV in Coral Gables or on nearby Florida highways. Coverage typically includes:
- Travel insurance with medical coverage for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the 24-hour assistance line, call +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready.
Important: this Travel Assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the SUV itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your Coral Gables SUV rental.
What is the minimum age to rent a SUV in Coral Gables?
The minimum age to rent a SUV in Coral Gables without a young-driver surcharge is 25. Drivers aged 21 to 24 can rent in Florida but will be charged a daily young-renter fee, and most SUV categories are restricted to drivers 25 and older.
Vehicle class restrictions for under-25 drivers typically exclude full-size SUVs, premium SUVs, luxury vehicles, minivans, and convertibles. Compact and intermediate SUV categories are generally the only SUV classes available to drivers aged 21 to 24 in Coral Gables.
- Avis and Budget: may waive the underage fee for main drivers aged 21 to 24 who are citizens or residents of Latin America or the Caribbean, provided the waiver appears on the booking confirmation and an eligible vehicle category is selected
- All other partners: standard young-renter surcharges apply and vary by brand and location
Drivers under 21 cannot rent a SUV in Coral Gables or anywhere else in Florida outside of New York and Michigan, where state law sets the minimum at 18. A valid driver's license and a major credit card in the renter's name are required regardless of age. If you are unsure whether your age or vehicle class qualifies, contact customer service via WhatsApp at +1 786 999-8312 before booking your Coral Gables SUV rental.
How does the fuel policy work for a SUV rental in Coral Gables?
Your SUV rental in Coral Gables uses a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Coral Gables branch.
At return, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
- If you return the SUV below the recorded starting level, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee
- If the SUV was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level
- For after-hours returns at locations like Sixt in Coral Gables, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone
Wrong fuel type incidents are not covered by the fuel policy and may generate additional charges, so confirm whether your SUV rental in Coral Gables requires gasoline or diesel before refueling.
Can I add an additional driver to my SUV rental in Coral Gables?
Yes, you can add an additional driver to your SUV rental in Coral Gables, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your booking confirmation for the line that reads additional driver free of charge. If it is not listed, the following daily fees apply at Coral Gables branches:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Coral Gables counter at pickup with their own valid driver's license and ID. Both the main driver and the additional driver must sign the rental agreement. If the additional driver is not listed on the agreement and drives the SUV, all protections including CDW/LDW and liability coverage may be void.
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. If the additional driver uses a non-Latin alphabet license, they will also need an International Driving Permit. Only drivers named on the agreement are covered during your Coral Gables SUV rental.
Is it possible to rent a SUV in Coral Gables and return it in a different city?
Yes, one-way SUV rentals are possible when picking up in Coral Gables and returning to a different city, but a drop-off fee may apply depending on the route, rental brand, and vehicle class.
The drop-off fee is route-specific and is set by the rental partner. It is not included in the prepaid rate and must be paid at the counter. You can see whether a drop-off fee applies during the booking process on the rate details page, listed under the section labeled to pay at destination.
- Same-city routes, such as picking up at a Coral Gables branch and returning to Miami International Airport, often carry no drop-off fee
- Routes between different cities or states typically include a drop-off fee that varies by distance and SUV class
- Large or premium SUVs may carry higher repositioning fees than compact or intermediate categories
- Cross-border one-way rentals, for example between the United States and Canada, are often restricted or require prior approval from the rental partner
If the counter charges a drop-off fee that was not shown on your Coral Gables SUV rental confirmation, keep all paperwork and contact support after the rental ends. The No Extra Charges© guarantee may apply if the fee was not disclosed during booking.
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