SUV Hire
in Tennessee

Hola Car Rentals is the only premium partner of the top car hire brands operating in Tennessee, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Tennessee.

No. With Hola Car Rentals, all costs and charges for your booking in Tennessee are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Tennessee charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, Tennessee has no toll roads, toll bridges, or toll tunnels anywhere in the state, so you will not encounter any toll charges during your SUV hire in Tennessee.

This means you do not need to enrol in any toll programme such as E-ZPass, PlatePass, or similar services offered by rental brands like Hertz, Budget, or Enterprise. You can drive any route across Tennessee, including I-40 between Nashville and Knoxville or I-65 between Nashville and Memphis, without any toll-related costs or penalties.

There are also no congestion charges or emissions zone fees anywhere in Tennessee, so your SUV hire costs will not include any road-use surcharges beyond standard hire taxes and airport fees.

If your Tennessee road trip takes your SUV into neighbouring states that do have tolls, the Tolls Cashback benefit included with your booking can reimburse up to 5% of your total booking value for tolls paid during the hire period.

To pick up your SUV hire in Tennessee, you must bring the following physical documents to the counter:

• Your original, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence for your Tennessee SUV hire. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any Tennessee hire counter. Debit cards and prepaid cards are not accepted for the authorisation hold.

Yes, an AWD or 4x4 SUV is strongly recommended for driving in Tennessee during winter months, particularly in the eastern part of the state.

East Tennessee features significant elevation changes, steep gradients, winding backroads, shaded stretches, and bridges that can develop ice and slick spots quickly in cold weather. A standard two-wheel-drive vehicle may struggle on these surfaces, while an AWD or 4x4 SUV provides significantly better traction for climbing hills, braking on downhill curves, and navigating icy intersections.

When booking your Tennessee SUV hire, look for listings that specify AWD or 4x4 capability. Common models available at Tennessee airports include the Toyota RAV4, Mazda CX-50, Jeep Compass, and Jeep Wrangler, though exact availability varies by location and season.

If you are unsure whether a listed SUV is AWD or 4x4, check the vehicle details page before confirming your reservation, as the drivetrain is not always guaranteed for a specific model.

Yes, the Tolls Cashback benefit is included with every SUV hire booking, and it applies even though Tennessee itself has no toll roads.

If you drive your Tennessee SUV hire into a neighbouring state that does have tolls, such as Virginia, Georgia, or North Carolina, you can claim reimbursement for those toll costs after your hire ends. The benefit covers up to 5% of your total booking value.

To claim your cashback after returning your SUV in Tennessee:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received more than 30 days after vehicle return are not accepted.

When you pick up your SUV hire in Tennessee, the hire partner will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, this hold is typically between US$300 and US$400, though the amount can be higher for larger or premium SUV categories.

This hold is not a charge. It reduces your available credit temporarily and is released after you return the SUV. Your bank or card issuer controls how quickly the hold disappears from your statement, and it can take up to 15 business days after return.

Important requirements for the deposit at any Tennessee hire counter:

• The card must be a major credit card, not a debit or prepaid card
• The card must be in the main driver’s name with the name printed on the physical card
• Digital wallets and virtual card numbers are not accepted
• You must have sufficient available credit to cover the hold plus any expected charges

Bringing a backup credit card in your own name is always a good precaution in case your primary card is declined.

SUV hires in Tennessee follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Tennessee SUV hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the SUV below the recorded starting level, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Tennessee airports such as Nashville International (BNA), Memphis International (MEM), and McGhee Tyson (TYS) all have fuel stations in the surrounding area. Ask the counter agent at pickup to point you to the nearest station to the return location.

Yes, drivers aged 21 to 24 can rent an SUV in Tennessee, but a young-renter surcharge applies and certain SUV categories are restricted.

In Tennessee, as in most U.S. states, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 are permitted but will pay a daily young-renter fee at the counter. The fee varies by rental brand:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

Additionally, most full-size SUV, premium SUV, and speciality vehicle categories are restricted to drivers aged 25 and older. Compact SUV and medium SUV classes are generally available to younger renters in Tennessee.

One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean renting through Avis or Budget: the young-renter fee may be waived on eligible rate plans for certain SUV categories. Check your booking confirmation to see if this waiver is shown.

At Tennessee's major airports, the process for locating your SUV hire counter depends on the specific airport and brand.

At Nashville International Airport (BNA), most major hire brands including Hertz, Alamo, Enterprise, Budget, Avis, Thrifty, and Dollar operate from a consolidated hire facility. After landing, follow the car hire shuttle signs to the designated pickup area outside the terminal, then take the shuttle to the hire car centre. Alamo also offers kiosk check-in at BNA, which allows you to skip the counter line and proceed directly to the lot after completing check-in at the kiosk.

At Memphis International Airport (MEM) and McGhee Tyson Airport in Knoxville (TYS), follow the car hire signage from the arrivals level to locate your brand's counter.

General tips for any Tennessee airport SUV pickup:

• Check your booking confirmation for the exact operating brand name, as some brands share counters
• Have your confirmation, driving licence, and credit card ready before reaching the counter
• If you cannot locate your brand, use the airport information desk or courtesy phones near the hire area

It depends on the rate plan you selected for your Tennessee SUV hire. Coverage varies by booking and hire partner.

In the United States, not all states require hire companies to include state-minimum third-party liability cover by default. Tennessee does not mandate that hire companies automatically include this protection, so whether it is included depends on your specific rate and the partner brand fulfilling your reservation.

Third-party liability cover, also called LIS, ALI, or SLI, protects you against bodily injury and property damage you may cause to other people or their vehicles while driving your SUV in Tennessee. It does not cover damage to the hire SUV itself, which is handled by CDW or LDW.

To confirm whether your Tennessee SUV hire includes this cover:

• Review your booking confirmation for a line referencing liability, LIS, ALI, or SLI
• Check the rate details at checkout before completing your reservation
• If not included, you can add supplementary liability cover during the booking process

Adding liability cover is strongly recommended, especially when driving an SUV in Tennessee where motorway speeds and varied terrain increase exposure to incidents.

Yes, you can add an additional driver to your SUV hire in Tennessee, either as part of your rate or for a fee paid at the counter.

Some rate plans include one additional driver at no extra cost. Check your booking confirmation for the phrase additional driver free of charge to confirm whether this applies to your Tennessee SUV reservation. If it is not included, the daily fees by brand are:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

Requirements for adding a driver to your Tennessee SUV hire:

• The additional driver must be present at the counter at pickup
• They must present a valid driving licence and any required IDP
• They must sign the hire agreement
• For Avis, Budget, and Payless, additional drivers must be at least 25 years old

Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. Anyone not named on the contract who drives the SUV in Tennessee may void those coverages.

Yes, one-way SUV hires from Tennessee to another state are generally permitted, but a drop-off fee may apply depending on the route, hire brand, and vehicle class.

One-way fees are route-specific and vary by distance, destination, season, and the SUV category you select. Larger or premium SUV classes often carry higher repositioning fees than compact or standard SUVs. The fee is not included in your pre-paid rate and must be paid at the counter.

To check whether a drop-off fee applies to your Tennessee SUV hire:

• During the booking search, select your Tennessee pickup location and your out-of-state drop-off location
• On the rate details page, look for a line labelled Drop-Off Fee under the To pay at destination section
• If no fee appears, the route does not carry a one-way charge

The drop-off fee shown at booking is the amount you should expect at the counter. If the counter charges a different amount than what appeared on your confirmation, keep all paperwork and contact support after the hire ends.

Cross-border one-way hires, such as returning the SUV in Canada or Mexico, are typically restricted or require prior authorisation from the hire partner.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can be valuable if you experience an emergency while driving your SUV in Tennessee, particularly in more remote areas of East Tennessee where distances to medical facilities can be significant.

The travel assistance benefit typically covers:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This benefit does not cover damage to the hire SUV itself (that is handled by CDW or LDW) or third-party liability to others (covered by LIS or SLI).

Important: this cover applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you need assistance while driving your SUV in Tennessee, contact the provider 24 hours a day:

• Phone: +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call.

No, the specific SUV model shown during booking in Tennessee is not guaranteed. Hire partners operate on a vehicle category basis, meaning you are guaranteed a vehicle within the class you selected, such as compact SUV, standard SUV, or full-size SUV, but not a specific make or model.

For example, if you book a compact SUV in Tennessee, you might receive a Toyota RAV4, Mazda CX-50, Ford Escape, or a similar vehicle depending on what is available at the counter on your pickup day. The hire partner may substitute a comparable or upgraded model within the same or a higher category.

If the exact drivetrain matters for your Tennessee trip, such as needing AWD for driving in East Tennessee during winter, confirm with the counter agent at pickup that the assigned SUV meets your requirements. The agent can advise on available options, though upgrades to a different class may carry an additional cost.

To improve your chances of getting a preferred SUV type in Tennessee, booking in advance and arriving during standard counter hours gives the partner more flexibility to assign your preferred category.