SUV Hire
in Kelowna

Hola Car Rentals is a premium partner of the leading car hire companies in Kelowna, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Kelowna.

No. With Hola Car Rentals, all costs and charges for your booking in Kelowna are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kelowna charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your SUV hire in Kelowna, you must bring a set of physical, original documents. Digital copies are not accepted at the counter.

• A valid, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card (debit and prepaid cards are not accepted for the security deposit)
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used on its own. Obtain it in your home country before travelling to Kelowna, as it cannot be issued abroad.

Yes, a major credit card is required to hire an SUV in Kelowna. The card must be in the main driver’s name with the driver’s name physically printed on the card, and it must be presented in person at the counter.

At pickup, the rental partner will place a temporary authorisation hold on your card. For SUV hires in Canada, this hold is typically in the range of CA$ 300 to CA$ 750, though the exact amount varies by rental brand, location, and vehicle class. The hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 working days depending on your bank.

• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Someone else’s card cannot be used, even if they are present
• Bring a backup credit card in your name in case your primary card is declined
• Notify your bank before travelling to Kelowna to prevent fraud blocks on the authorisation

No, there are no toll roads in or around Kelowna itself. British Columbia’s interior highways, including the routes most commonly used when driving an SUV hire in Kelowna, are toll-free.

The only tolled crossing in British Columbia is the Port Mann Bridge near Vancouver, which uses a cashless, plate-based billing system. If your SUV hire itinerary takes you from Kelowna towards the Greater Vancouver area, you could encounter this toll. There are no cash lanes at the Port Mann Bridge; charges are captured by plate photo and billed to the rental company, which then passes the cost to you along with an administrative processing fee.

Some rental partners offer an optional toll convenience programme (such as Enterprise’s TollPass or Hertz’s PlatePass) for a daily fee of approximately US$ 3.95 to US$ 4.95, capped per rental period, which handles billing automatically if you use a covered road. If you do not enrol, the toll plus an admin fee will be charged to your card after the rental ends, sometimes several weeks later.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your SUV hire in Kelowna or on any route you drive during the rental period.

While Kelowna itself has no toll roads, if your SUV itinerary takes you towards Vancouver and you cross the Port Mann Bridge, those toll charges are eligible for reimbursement through this benefit.

To claim your cashback after returning the SUV in Kelowna or at your drop-off location:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or itemised invoice showing the charges

Refunds are processed to the original payment method used for your reservation and typically arrive within 7 to 10 working days after approval. Submissions received after 30 days are not accepted.

The standard fuel policy for an SUV hire in Kelowna is Full-to-Full. You receive the SUV with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Use the correct fuel type for your SUV, as wrong-fuel incidents are not covered and may generate significant charges
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the SUV in Kelowna with less than a full tank, the rental partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee. Returning the tank full is always the most cost-effective option.

The security deposit for an SUV hire in Kelowna is a temporary hold placed on your credit card at pickup, not an actual charge. For Canada, typical holds range from CA$ 300 to CA$ 750, though SUV and larger vehicle classes may carry higher amounts depending on the rental brand and specific location.

The exact hold amount is set by the rental desk and cannot be confirmed in advance. To prepare:

• Ensure your credit card has sufficient available credit above the estimated hold amount
• Bring a backup credit card in your name in case your primary card is declined
• Notify your bank before arriving in Kelowna to prevent the authorisation from being flagged as suspicious
• Ask the counter agent to confirm the hold amount before they process your card

After you return the SUV, the hold is released. Your bank controls how quickly the credit reappears on your account, and it can take up to 15 working days. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit on any SUV hire in Kelowna.

Whether your SUV hire in Kelowna includes Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depends on the rate plan you selected at booking. Check your booking confirmation for the coverage details before arriving in Kelowna.

CDW/LDW reduces your financial liability for damage to the hire SUV caused by a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.

Important exclusions to be aware of for your Kelowna SUV hire:

• CDW/LDW does not cover third-party liability, meaning damage or injury you cause to other people or their property
• Tires, wheels, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
• Coverage is void if an unlisted driver operates the SUV
• Off-road use, which may be tempting in the Kelowna region, can void coverage entirely

For third-party liability protection on your Kelowna SUV hire, provincial law in British Columbia requires every hire vehicle to carry statutory third-party liability, which is included by default. You may purchase higher supplementary limits at the counter.

Yes, you can add an additional driver to your SUV hire in Kelowna, either as part of your rate or for a fee paid at the counter.

Some rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" to confirm whether this applies to your Kelowna SUV hire.

If the additional driver is not included, typical daily fees for SUV hires in Kelowna are:

• Avis, Budget, and Payless: approximately US$ 13 per day, capped at US$ 65 per rental
• Hertz, Thrifty, and Dollar: approximately US$ 13.50 per day, capped at US$ 189 per rental
• Alamo, National, and Enterprise: approximately US$ 15 per day

The additional driver must be present at the Kelowna pickup counter with their own valid driver’s licence and any required IDP. They must sign the hire agreement. If someone drives the SUV who is not listed on the agreement, insurance coverage may be void and additional charges can apply.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your SUV hire in Kelowna as well. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify.

If you are eligible, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident during your Kelowna SUV hire
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage does not include damage to the hire SUV itself (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/ALI/SLI).

If you need assistance during your Kelowna SUV hire, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call. Pre-existing medical conditions are not covered, and costs incurred without prior authorisation from the provider may not be reimbursed. Check your booking confirmation for the exact terms that apply to your reservation.

Yes, one-way SUV hires in Kelowna are possible, but a drop-off fee may apply depending on your return location, the rental brand, and the vehicle class.

The drop-off fee is route-specific and is set by the rental partner. It is not mileage, fuel, or a tax, though it is typically taxable locally. For SUV classes, repositioning fees can be higher than for standard vehicles due to the cost of moving larger inventory between locations.

• The drop-off fee, if applicable, will appear under the "To pay at destination" section during checkout and on your booking confirmation
• If no fee is shown during booking, no drop-off fee applies to your specific Kelowna SUV route
• Cross-border one-ways (for example, Kelowna to a US city) may be restricted or carry significantly higher fees depending on the partner

If you change your return location after booking, the hire will be re-priced and the drop-off fee may change. Always verify the fee on your confirmation before pickup. If the counter charges a different amount than what your confirmation shows, keep all paperwork and contact support after the hire ends.

Cross-border travel with your Kelowna SUV hire into the United States may be permitted by some rental partners but is not automatically allowed. You must confirm this with the rental brand at the counter before crossing.

Key points to check before taking your SUV hire from Kelowna across the border:

• Not all rental partners allow cross-border travel, and some restrict specific vehicle classes including large SUVs
• If permitted, a cross-border fee or one-way repositioning fee may apply
• Your CDW/LDW and liability coverage may not extend into the United States, leaving you unprotected if you cross without authorisation
• You must carry all required documents including your passport, driver’s licence, and rental agreement showing cross-border authorisation

If cross-border travel is important to your plans, confirm the partner’s policy when you pick up the SUV in Kelowna and ask the agent to note the authorisation on your hire agreement. Driving into a restricted area without approval can void your cover entirely.

If you return your SUV hire in Kelowna after the agreed drop-off time, the rental partner may charge you for extra hours or an additional day, plus a late fee depending on the brand’s policy.

Most rental partners allow a grace period of approximately 30 minutes after the scheduled return time, but this is not guaranteed and varies by location. Returning your Kelowna SUV even one hour past the grace window can trigger a full extra day charge.

• Plan your return time carefully, especially if your SUV pickup was at Kelowna Airport (YLW) and you have a flight to catch
• Refuel the SUV before returning to avoid both a late return and a fuel shortfall charge at the same time
• If you need more time, contact the rental partner directly to request an extension before the scheduled return time

If you know in advance that you need the SUV for additional days in Kelowna, it is better to extend the hire proactively rather than return late, as extension rates are typically more favourable than late-return penalty rates.

To locate the counter for your SUV hire in Kelowna, check your booking confirmation first. The confirmation identifies the operating rental brand (such as Avis, Hertz, Enterprise, Alamo, Budget, National, Dollar, Thrifty, or Payless) and any specific pickup instructions for Kelowna Airport (YLW) or a downtown location.

At Kelowna Airport, follow the car hire signage inside or outside the terminal to reach the rental desks. Some brands may operate from a shared counter or require a short shuttle to an off-airport lot. If your confirmation shows a city location rather than the airport, bring the exact address and contact the branch directly if you have trouble locating it.

• Match the brand name on your confirmation to the signage at the Kelowna location
• If the counter appears closed on arrival, check your confirmation for after-hours instructions or a contact number for the branch
• All drivers listed on the SUV hire agreement must be present at the Kelowna counter with their documents at pickup

If you cannot locate the counter for your Kelowna SUV hire, ask airport information staff or use the courtesy phones typically available in the terminal.