Payless Car Rental
in Richmond

Hola Car Rentals is the only premium partner of the top car rental brands operating in Richmond, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Richmond.

No. With Hola Car Rentals, all costs and charges for your Payless booking in Richmond are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Richmond charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter in Richmond is located at 1 Richard E Byrd Terminal Dr, Richmond, VA 23250, which is the on-site rental facility at Richmond International Airport (RIC). This is the only Payless location serving Richmond; there is no downtown or city center counter.

After collecting your baggage, follow the car rental signs toward the rental area. The Payless desk is part of the airport's consolidated rental facilities at that terminal drive address. A short shuttle ride or walk within the airport grounds may be required depending on your arrival terminal.

Plan for approximately 30 to 60 minutes between landing and driving away, accounting for baggage claim, counter check-in, and vehicle inspection. Having all your documents ready will help speed up the process.

The Payless counter at Richmond International Airport (RIC) operates daily from 7:00 AM to 11:00 PM, Sunday through Saturday. No after-hours pickup or return service is available at this Richmond location outside those hours.

If your flight arrives late and you expect to reach the counter after 11:00 PM, your booking will generally be held for up to 24 hours from the original pickup time. However, you must arrive during operating hours to complete the pickup. If a significant delay affects your plans, contact support as soon as possible.

For returns, plan to drop off the vehicle before 11:00 PM. No key-drop or after-hours return option has been confirmed for the Payless Richmond location, so timing your return within operating hours is important to avoid complications.

To pick up your Payless rental in Richmond, you must bring the following physical documents:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Richmond.

Yes, there are several toll roads in Virginia that can affect your Payless rental in Richmond. Virginia uses E-ZPass as its primary electronic toll system, and most toll booths are cashless or require exact change during overnight hours.

Key toll roads and typical costs for 2-axle vehicles include:

• Powhite Parkway: US$0.75
• Pocahontas Parkway: US$4.85
• Chesapeake Expressway (16 miles): US$4.00
• I-66, I-495, I-95, and I-395 Express Lanes: dynamic pricing based on real-time traffic

Your Payless rental vehicle in Richmond will include an electronic toll device. At the counter you can enroll in a toll management program, typically costing US$3.99 to US$7.99 per day, which covers unlimited tolls for a fixed daily fee. If you opt out, Payless will bill actual tolls plus administrative processing fees to your credit card after the rental ends.

If you miss a toll without enrolling in a program, a violation notice may be mailed to the vehicle owner and forwarded to you by the rental company, potentially with additional fees.

All bookings made through Hola Car Rentals, including Payless rentals in Richmond, include Tolls Cashback: you can get up to 5% of your total booking value back for tolls paid during your rental on Virginia roads such as the Powhite Parkway, Pocahontas Parkway, or the I-95 Express Lanes.

Here is how it works:

• You pay tolls normally during your Richmond rental, either through the Payless toll program or directly
• After returning the vehicle, email [email protected] within 30 days
• Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing toll charges paid

The refund is the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total is US$400, the cap is US$20. If you paid US$14 in tolls, you receive US$14 back. If you paid US$30, you receive US$20.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When picking up a Payless rental at Richmond International Airport (RIC), expect several airport-related fees added on top of the base rate. These are standard Virginia and airport charges, not Payless-specific fees:

• Airport Concession Recovery Fee (ACRF): typically 10% to 12% of the base rental rate, charged by the airport for operating on airport property
• Customer Facility Charge (CFC): approximately US$4.50 per rental day at RIC
• Virginia state sales tax: 6%
• City or vehicle license recovery fee: approximately US$2 to US$5 per day

Your booking confirmation will indicate which taxes and fees are included in your prepaid rate and which are due at the Richmond Payless counter. If your confirmation shows Taxes and Fees as Included, you should not be billed separately for those items at pickup. If you are charged for something not disclosed on your confirmation, Hola Car Rentals No Extra Charges© Coverage may apply.

Richmond has an active automated enforcement network that can result in fines mailed to the rental vehicle owner and forwarded to you by Payless. Being aware of these before driving your Richmond rental is important.

• Speed cameras: 26 cameras across 13 school zones operate during school hours, typically 7:15 to 9:45 AM and 2:15 to 4:45 PM. Fines start at US$50 for a first offense and US$100 for subsequent violations.
• Red-light cameras: more than 10 intersections are monitored 24 hours a day, including corridors along 25th and Main, Belvidere and Cary, and Hull Street. Fines are US$50.
• Mobile speed cameras: Richmond relocates these based on crash data, so camera locations can change. Most city streets have a 35 mph limit.

Because fines are mailed to the registered vehicle owner, Payless will forward any citations to you and may charge an administrative processing fee. Driving carefully within posted limits throughout your Richmond rental is the best way to avoid unexpected post-rental charges.

Yes, Richmond's ongoing street conversion project can be disorienting for drivers unfamiliar with the city, including those picking up a Payless rental at RIC and heading downtown.

Several streets are being converted from one-way to two-way traffic, including sections of 17th and 18th Streets between Grace and Broad, and East Grace Street between 4th and 9th. Navigation apps such as Google Maps may not yet reflect these changes, meaning turn-by-turn directions could be inaccurate in affected areas.

Additionally, some streets have had lanes reduced to accommodate separated bike lanes, such as Franklin Street, where peak-hour travel lanes narrow to 11 feet. This can be unexpected for drivers used to wider roads.

Before driving your Payless rental into downtown Richmond, check for recent street updates and allow extra time. Following posted signage on the ground rather than relying solely on GPS is advisable in areas undergoing active conversion.

Most bookings made through Hola Car Rentals, including Payless rentals in Richmond, include travel assistance provided by Terrawind Global Protection. This benefit is available to non-North American customers; residents of the United States and Canada do not qualify.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Richmond rental, for example after a breakdown on the Pocahontas Parkway or an incident near RIC, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for vehicle damage or third-party liability insurance. Check your booking confirmation for the exact terms and limits that apply to your Richmond reservation.

When picking up your Payless rental in Richmond, the counter will place a temporary authorization hold on your credit card. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, season, and the specific Payless location at RIC.

Important points to keep in mind:

• The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
• Only a physical, major credit card in the main driver's name with the driver's name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit
• After returning the vehicle, your bank controls when the hold is released, which can take up to 15 business days
• Premium or specialty vehicle classes may require a higher hold amount

Bring a backup credit card in your name in case your primary card is declined. Notify your bank of your travel plans before arriving at the Richmond Payless counter to avoid fraud blocks on the authorization.

Yes, you can add an additional driver to your Payless rental in Richmond, but the additional driver must be present at the counter at pickup with a valid driver's license and any required identification.

If your booking confirmation does not include an additional driver free of charge, Payless charges US$13 per rental day plus taxes, capped at US$65 plus taxes for the rental period.

Key requirements for adding a driver at the Richmond Payless counter:

• The additional driver must be physically present at pickup to sign the rental agreement
• They must meet the minimum age requirement; for Payless in Richmond, additional drivers should generally be at least 25 years old
• They must present a valid driver's license, and an IDP if their license uses a non-Latin alphabet
• Only drivers listed on the rental agreement are covered by protections such as CDW/LDW

Check your booking confirmation before arriving at the Richmond Payless counter to confirm whether an additional driver is already included in your rate.

Payless rentals in Richmond follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow during your Richmond rental:

• At pickup, verify the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of Richmond International Airport before returning the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus an administrative service fee.

Ask the Payless agent at the Richmond counter for the nearest gas station to the return location when you pick up the vehicle, or use a navigation app to find stations close to RIC before your return.

Yes, one-way rentals are possible with Payless, allowing you to pick up in Richmond and return the vehicle in a different city, but a drop-off fee may apply depending on the route.

Here is what to expect:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season
• During the booking process, any applicable drop-off fee will be shown under the To Pay at Destination section on the details page
• Some routes between nearby cities may not incur a drop-off fee; longer or cross-state routes typically do
• Cross-border one-way rentals, such as returning in Canada, are often restricted or carry higher fees and require partner approval

Review your booking confirmation carefully before picking up your Payless rental in Richmond to confirm the drop-off fee amount and the permitted return location. If the counter charges a different fee than what appears on your confirmation, keep all paperwork and contact Hola Car Rentals support, as No Extra Charges© Coverage may apply after verification.