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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 4 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 3 days ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 1 week ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 2 days ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 yesterday
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 yesterday
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 19 hours ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."

About renting a car with Payless in Providence

Payless operates its Providence counter on the third floor of the InterLink facility at T.F. Green International Airport (PVD), reached via the Skywalk — an elevated walkway with moving sidewalks connecting the main terminal to the InterLink building, roughly a quarter of a mile from baggage claim. Counter hours run 6:00 AM to 12:30 AM daily, so late-arriving flights that land after midnight will need to plan around that cutoff. Rhode Island uses E-ZPass for electronic tolling, and Payless offers an opt-in e-Toll service pre-equipped in every vehicle; the daily convenience fee is charged on top of actual toll costs, and billing for both can arrive 4 to 8 weeks after the rental ends — worth noting if you are monitoring your card statement. Fuel in the Providence area runs around US$4.00 per gallon, so refueling before returning to the airport is straightforward. At pickup, Payless places a deposit hold of around US$200 to US$250 on top of the rental cost; a credit card in the primary driver's name is required, and no debit cards are accepted. International visitors whose license uses a non-Latin script — Arabic, Chinese, Japanese, Cyrillic, or similar — should carry an International Driving Permit alongside their national license.

Frequently Asked Questions

What does my Hola Car Rentals booking with Payless in Providence include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Providence, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Providence.

Will I face unexpected charges at the Payless counter in Providence when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Payless booking in Providence are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Providence charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter at Providence T.F. Green Airport?

The Payless counter in Providence is located on-site at T.F. Green Airport (PVD), at 700 Jefferson Boulevard, Warwick, RI 02886. Because Payless operates directly within the airport terminal area, no shuttle or off-site transfer is required.

After collecting your baggage, follow the car rental signs inside the terminal to reach the Payless desk. There is no separate consolidated rental car center requiring a bus or tram ride, so the walk from baggage claim to the counter is straightforward.

Payless counter hours at Providence T.F. Green Airport are daily from 6:00 AM to 12:30 AM. There is no confirmed after-hours pickup service, so if your flight arrives after 12:30 AM, plan your schedule accordingly or contact Payless directly to confirm availability before your trip.

Does Payless have a downtown Providence location or only the airport?

No, Payless does not have a downtown Providence location. The only Payless operation serving Providence is at T.F. Green Airport (PVD), located at 700 Jefferson Boulevard in Warwick.

If you are arriving by plane, this works in your favor since you can pick up your Payless vehicle directly at the airport without needing to arrange separate transportation into the city first. However, if you are already in downtown Providence and need a rental car, you would need to travel to the airport to reach the Payless counter.

For travelers arriving by cruise or other means without a flight into PVD, keep in mind that the Payless counter is airport-based only. Plan your transportation to T.F. Green Airport accordingly before your scheduled pickup time.

What are the Payless counter hours at Providence airport?

The Payless counter at Providence T.F. Green Airport (PVD) is open daily from 6:00 AM to 12:30 AM, Sunday through Saturday.

If your flight lands close to or after 12:30 AM, your booking may not be honored if you arrive outside operating hours. Rental companies typically hold a reservation for up to 24 hours from the original pickup time, but service is only available when the counter is staffed.

  • Plan to arrive at the Payless counter in Providence during the 6:00 AM to 12:30 AM window
  • If your flight is delayed by less than 24 hours, your reservation should still be held
  • If a delay pushes your arrival beyond 24 hours from the original pickup time, contact support as soon as possible

No confirmed after-hours key drop or self-service return details are available for this Providence location, so factor counter hours into your travel planning.

Are there toll roads near Providence and how does Payless handle them?

Yes, there are toll roads in the Providence area and broader Rhode Island, and understanding how Payless handles them will help you avoid unexpected charges.

The main toll road relevant to visitors is the Newport Bridge (Claiborne Pell Bridge), which connects Newport to Jamestown. Toll costs for a standard passenger car are:

  • E-ZPass (non-resident): US$4.00
  • Bill by Mail (no transponder, license plate capture): US$6.00

Rhode Island uses the E-ZPass system. The RhodeWorks truck toll program applies only to heavy trucks on certain interstates and does not charge passenger cars.

Your Payless rental vehicle in Providence will include an electronic toll device. At the counter, you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the program) or opt out and pay per use. If you opt out and drive through a cashless toll, Payless will bill the toll amount plus an administrative processing fee to your credit card after the rental ends.

Hola Car Rentals includes Tolls Cashback on all bookings: you can recover up to 5% of your total booking value for tolls paid. Email [email protected] within 30 days of returning your Payless vehicle in Providence with your rental agreement and toll receipts to claim.

What documents do I need to pick up my Payless rental in Providence?

To pick up your Payless rental in Providence, you must bring the following physical documents. Digital copies are not accepted at the counter.

  • Valid driver's license (original, unexpired, physical card) in the main driver's name
  • Major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
  • Passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight tickets or proof of return travel (required for international visitors)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required at the Payless counter in Providence.

Debit cards and prepaid cards are not accepted for the security deposit hold, even if you prepaid your booking. Bring a backup credit card in your name as a precaution.

Do I need an International Driving Permit to rent from Payless in Providence?

An International Driving Permit (IDP) is mandatory at the Payless counter in Providence if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). In that case, you must carry both your original license and the IDP together.

If your license is in English or uses a Latin (Roman) alphabet, an IDP is recommended but not strictly required by Payless in Providence. However, having one can prevent delays or disputes at the counter.

  • The IDP is a translation document only and is invalid without your original license
  • Obtain your IDP in your home country before traveling, as U.S. issuers like AAA do not issue IDPs to non-U.S. license holders
  • All documents presented at the Payless counter in Providence must be physical originals, not digital copies

When in doubt, obtain an IDP before your trip to ensure a smooth pickup experience.

How much is the security deposit for a Payless rental in Providence?

When you pick up your Payless rental in Providence, a temporary authorization hold will be placed on your credit card as a security deposit. This is not a charge but it reduces your available credit until released after the rental ends.

For standard vehicles rented in the United States, typical holds range from US$300 to US$400, though the exact amount at the Payless counter in Providence depends on the vehicle class, rental duration, and the partner's current policy. Premium or specialty vehicles may carry higher holds.

  • Only a major credit card with the driver's name printed on the card is accepted for the deposit
  • Debit cards and prepaid cards are not accepted
  • Ensure your card has sufficient available credit beyond the hold amount to cover any incidental charges
  • After returning your vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release

Notify your bank of your travel plans before arriving at the Payless counter in Providence to prevent the authorization from being flagged as suspicious.

Is there a young driver surcharge at Payless in Providence for drivers under 25?

Yes, drivers under 25 renting from Payless in Providence are subject to a young-driver surcharge, and certain vehicle classes are restricted to renters aged 25 and older.

In the United States, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent from Payless in Providence but will pay an additional daily fee. Rhode Island is not one of the states (New York and Michigan) where rental companies are required by law to rent to drivers aged 18 and older, so the general 21-minimum policy applies at the Payless counter in Providence.

  • Young-driver surcharge for Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
  • Vehicle classes such as full-size, SUVs, minivans, luxury, and convertibles are typically restricted to drivers 25 and older
  • Economy, compact, and intermediate categories are generally available to drivers aged 21 to 24

The surcharge is paid at the Payless counter in Providence and is not included in your prepaid rate. Budget for this fee before your trip if you are under 25.

Can I add an additional driver to my Payless reservation in Providence?

Yes, you can add an additional driver to your Payless rental in Providence, but the additional driver must be present at the counter at pickup with their own valid driver's license.

Whether the additional driver fee is included in your rate depends on your specific booking. Check your confirmation for the line stating additional driver is included. If it is not included, Payless charges US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes for the additional driver.

  • The additional driver must appear in person at the Payless counter in Providence and sign the rental agreement
  • For Payless, additional drivers must generally be at least 25 years old at the time of pickup
  • The additional driver must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet
  • Only drivers listed on the rental agreement are covered by protections such as CDW/LDW

If you need to add a driver after leaving the Payless counter in Providence, you would need to visit a branch location to update the agreement. Phone or chat requests alone are typically not sufficient.

What insurance coverage is included in my Payless booking in Providence?

The insurance coverage included in your Payless booking in Providence depends on the rate plan you selected. Review your booking confirmation carefully to see which protections are listed.

Most Hola Car Rentals rate plans for Payless in Providence include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the rental vehicle. A deductible may apply unless your confirmation explicitly states zero deductible.

  • CDW/LDW covers damage to the Payless rental vehicle from collisions, theft, and vandalism, subject to exclusions
  • CDW/LDW does not cover third-party liability, meaning injuries or property damage you cause to others
  • Third-Party Liability (LIS/ALI/SLI) is a separate coverage that protects against claims from other parties
  • Some U.S. states require a minimum level of third-party liability to be included, but not all do

CDW/LDW does not cover tires, undercarriage, roof damage, or personal belongings. Confirm the exact terms on your rental agreement at the Payless counter in Providence before driving away. Adding LIS/SLI is strongly recommended if third-party liability is not already included in your Providence booking.

What speed cameras and driving rules should I know before driving in Providence with a Payless rental?

Providence has a more extensive automated speed enforcement program than most U.S. cities, and being aware of it before driving your Payless rental can save you from unexpected fines.

School-zone speed cameras operate on all school days, Monday through Friday from 7:00 AM to 6:00 PM, at more than 20 rotating locations across Providence. Fines start at US$50 for speeds 11 mph or more over the posted limit. New camera locations receive a 30-day warning period before fines are issued. Neighboring East Providence also uses red-light cameras (US$85 fines) and school-zone speed cameras, extending enforcement beyond Providence proper.

Providence also has a high density of one-way streets, a legacy of 1950s and 1960s urban planning. Key things to know when driving your Payless rental in Providence:

  • Westminster Street and several downtown corridors remain one-way due to narrow widths
  • Some streets have recently been converted to two-way traffic, so GPS directions may not always reflect the latest layout
  • Traffic calming features such as corner bumpouts and protected bike lanes narrow certain roads abruptly
  • Rhode Island has no congestion charges or emissions zone fees

Fines issued during your rental are your responsibility and are not covered by CDW/LDW or any Hola Car Rentals benefit.

What is the fuel policy for my Payless rental in Providence?

Your Payless rental in Providence follows a Full-to-Full fuel policy. You will receive the vehicle with a full tank and must return it full to avoid fuel charges.

  • At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Providence airport
  • Refuel within approximately 10 miles of the T.F. Green Airport return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Payless vehicle in Providence with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

If the vehicle was not full at pickup, ask the Payless agent to record the exact starting level on the agreement. You are then only required to return it at that same level, not necessarily full.

Does my Payless booking in Providence include travel assistance if something goes wrong?

Yes, most Hola Car Rentals bookings for Payless in Providence include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible travelers, the travel assistance included with your Payless booking in Providence typically covers:

  • Medical coverage for up to 5 passengers during the trip
  • Legal assistance in the event of a road accident
  • Compensation for baggage lost by the airline
  • Flight cancellation insurance

This is not the same as CDW/LDW (which covers damage to the Payless vehicle) or third-party liability insurance. It is a separate travel protection benefit for personal emergencies during your trip.

If you need assistance while driving your Payless rental in Providence or anywhere during your trip, contact Terrawind 24 hours a day, 7 days a week:

Check your booking confirmation to confirm whether travel assistance is included in your specific Payless rate for Providence.

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