Payless Car Rental
in Detroit

Hola Car Rentals is the only premium partner of the top car rental brands operating in Detroit, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Detroit.

No. With Hola Car Rentals, all costs and charges for your Payless booking in Detroit are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Detroit charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Detroit Metropolitan Wayne County Airport is not inside any terminal. All rental car brands, including Payless, operate from the centralized Rental Car Center (RCC) located at the northeast corner of the airport campus along Lucas Drive in Romulus.

To reach the Payless counter at Detroit DTW, follow these steps after collecting your bags:

• Exit to the Ground Transportation Center on the lower level of your terminal (McNamara Terminal for Delta flights, Evans/North Terminal for other carriers).
• Board the shared rental car shuttle, which runs frequent loops and is not brand-specific.
• The shuttle ride takes approximately 5 to 11 minutes depending on your terminal.
• At the RCC, follow signs to the Payless counter inside the building.

Allow at least 20 to 45 minutes from baggage claim to driving away, accounting for shuttle wait time and counter processing. Courtesy phones near baggage claim exits can connect you to the rental desk if you experience any delay.

The Payless counter at Detroit Metropolitan Wayne County Airport operates from approximately 7:00 AM to 11:00 PM daily. If you are arriving outside those hours, plan your itinerary accordingly, as after-hours pickups may not be available at the Payless desk in Detroit.

The shared rental car shuttles between the terminals and the Rental Car Center run continuously, including overnight, so transportation to and from the RCC is available around the clock even when the Payless counter itself is closed.

If your flight is delayed and you expect to arrive after counter closing time, contact the Payless desk in Detroit directly or reach out to your booking support line as soon as possible. Rental companies will generally hold a reservation for up to 24 hours from the original pickup time, but service hours at the counter still apply.

To return your Payless rental car at Detroit Metropolitan Wayne County Airport, drive to the Rental Car Center (RCC) located along Lucas Drive at the northeast corner of the airport campus. Follow the signs for rental car returns and proceed to the Payless return area within the RCC.

• Hand your keys to the Payless agent on duty in Detroit.
• Collect your return receipt and confirm all charges before leaving the lot.
• After completing the return, board the shared shuttle at the RCC to be taken back to your terminal's Ground Transportation Center.

Before returning, refuel within approximately 10 miles of the Detroit airport to comply with the Full-to-Full fuel policy. Returning the car with less fuel than recorded at pickup may result in a refueling charge plus a service fee billed by Payless. Keep your fuel receipt as proof in case of any dispute.

Yes, there are a small number of toll facilities in the Detroit area and across Michigan that may affect your Payless rental, though Michigan does not have an extensive toll highway network like some other U.S. states.

The main toll facilities relevant to Detroit-area drivers include:

• Detroit-Windsor Tunnel (connecting Detroit to Windsor, Ontario): approximately US$6.50 per crossing; cash payments are no longer accepted, so payment is handled electronically or via mailed invoice.
• Mackinac Bridge (on I-75, if driving north): approximately US$4.00 for a standard 2-axle car.
• Grosse Ile Toll Bridge (linking Riverview to Grosse Ile Township): approximately US$3.00 to US$7.00 depending on payment method.

Michigan does not use E-ZPass or SunPass. Your Payless vehicle in Detroit may come equipped with a toll transponder. At pickup you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use. If you drive through a cashless toll without enrolling, Payless will bill the toll amount plus an administrative fee to your card after the rental ends.

Hola Car Rentals includes Tolls Cashback on all bookings: you can claim up to 5% of your total booking value back for tolls paid during your Detroit rental. Email [email protected] within 30 days of return with your rental agreement and toll receipts.

Yes, drivers under 25 can rent a Payless car in Detroit, Michigan. Michigan state law prohibits age discrimination in public accommodations, which means Payless and other rental companies at Detroit Metropolitan Airport are required to rent to licensed drivers aged 18 and older. However, a young-renter surcharge still applies.

Key points for under-25 renters picking up a Payless vehicle in Detroit:

• Drivers aged 18 to 24 are eligible to rent but will be charged a daily young-renter surcharge at the Payless counter.
• Certain vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, luxury, premium, minivan, and convertible categories. Economy, compact, and intermediate vehicles are typically available.
• A valid driver's license and a major credit card in the main driver's name are required regardless of age.
• If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is required alongside your original license.

Budget for the daily surcharge when planning your Detroit trip, as it can add a meaningful amount to the total cost of your Payless rental.

To pick up your Payless rental car at Detroit Metropolitan Wayne County Airport, you must present the following physical documents at the counter:

• Your original, unexpired driver's license (physical card, not digital).
• A major credit card with your name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors traveling internationally).

If your driver's license is not in English and not issued by an EU/EEA country, an International Driving Permit (IDP) is recommended. An IDP is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license at the Payless counter in Detroit.

Obtain your IDP in your home country before traveling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders. All documents must be physical originals; digital copies on a phone or tablet are not accepted.

You must present a physical major credit card with your name printed on the card at the Payless counter in Detroit. The card must be in the main driver's name and have sufficient available credit to cover the security hold placed at pickup.

Important details about the deposit for your Detroit Payless rental:

• Typical security holds in the United States range from approximately US$300 to US$400 for standard vehicles, though the exact amount is set by Payless at the Detroit counter and may vary by vehicle class or season.
• The hold is a temporary authorization, not a charge. It reduces your available credit until Payless releases it after you return the car. Your bank may take up to 15 business days to reflect the release.
• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit.
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit hold.

Even if you prepaid your booking online, you must still present a physical credit card at the Payless desk in Detroit. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorization.

Yes, most Hola Car Rentals bookings, including Payless rentals in Detroit, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit is designed for situations such as a medical emergency, a highway breakdown requiring legal support, or luggage lost by the airline on your way to Detroit.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To use the assistance during your Detroit trip, call the 24/7 line at +1 888 980 9992 (toll-free/collect) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to U.S. or Canadian residents. It is available only to travelers from outside North America. It also does not cover damage to the Payless rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your Detroit reservation.

Yes, you can add an additional driver to your Payless rental in Detroit, either as part of your rate or by paying a fee at the counter.

For Payless rentals in Detroit, the additional driver fee is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes if your rate does not include a free additional driver. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding a driver at the Payless counter in Detroit:

• The additional driver must be present at pickup and show a valid driver's license.
• For Payless in Detroit, additional drivers must generally be at least 25 years old.
• The additional driver must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the Payless rental agreement in Detroit are covered by the vehicle's protections such as CDW/LDW and liability coverage. Never allow an unlisted person to drive the car, as this can void your coverage entirely.

Yes, one-way rentals with Payless are possible from Detroit, but a drop-off fee may apply depending on your return location, vehicle class, and travel dates.

Key things to know about one-way Payless rentals from Detroit:

• A drop-off fee is route-specific and is set by Payless, not by Hola Car Rentals. The fee varies by destination city, distance, and vehicle class.
• During the booking process, any applicable drop-off fee will be shown under the "To pay at destination" section on the checkout page. Review this before confirming your reservation.
• Cross-border one-way rentals (for example, Detroit to Canada) may be restricted or subject to higher fees. Confirm cross-border permissions with Payless at the Detroit counter before driving across the border.
• Changing your return location after booking may reprice the rental and recalculate the drop-off fee.

If the Payless counter in Detroit charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact support. Hola Car Rentals' No Extra Charges© Coverage can help resolve undisclosed counter charges after verification.

When picking up a Payless rental in Detroit, you will typically be offered several insurance and protection products at the counter. Understanding what each covers helps you avoid paying for duplicates or leaving gaps in your protection.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless vehicle in Detroit from a collision, theft, or vandalism. A deductible may still apply unless your confirmation shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Payless car in Detroit. Note that not all U.S. states require rental companies to include minimum liability; Michigan renters should confirm whether this is included or needs to be added.
• Personal Accident Insurance (PAI): covers injuries to you and your passengers. This is separate from CDW/LDW and liability coverage.

Check your Hola Car Rentals booking confirmation before arriving at the Payless counter in Detroit to see which protections are already included in your rate. Declining coverage at the counter that is already included in your booking could lead to a dispute, which Hola Car Rentals' No Extra Charges© Coverage can help resolve.

Your Payless rental in Detroit follows a Full-to-Full fuel policy by default. This means you receive the car with a full tank and must return it full to avoid additional charges.

Steps to follow for the fuel policy on your Detroit Payless rental:

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• Use the correct fuel type for your vehicle. Wrong-fuel incidents are not covered and may generate additional charges.
• Before returning the car to the Detroit Rental Car Center, refuel within approximately 10 miles of the airport so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof of a full tank.

If you return the Payless vehicle in Detroit with less fuel than recorded at pickup, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a service fee. Refueling near the Detroit airport before returning is the most cost-effective approach.

Yes, all Hola Car Rentals bookings, including Payless rentals in Detroit, include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your rental.

This is especially useful in the Detroit area, where toll facilities such as the Detroit-Windsor Tunnel (approximately US$6.50 per crossing) and the Grosse Ile Toll Bridge (approximately US$3.00 to US$7.00) can add up, particularly if you are driving across the border or exploring the wider Michigan region with your Payless vehicle.

To claim your cashback after your Detroit Payless rental:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - followed by your Hola Car Rentals reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the Payless rental agreement signed at the Detroit counter, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are processed to your original payment method and typically arrive within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.