Payless Car Rental
in Charlotte

Hola Car Rentals is the only premium partner of the top car rental brands operating in Charlotte, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Charlotte.

No. With Hola Car Rentals, all costs and charges for your Payless booking in Charlotte are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Charlotte charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Charlotte Douglas International Airport (CLT) is located at 3315 Scott Futrell Drive, inside the airport's Rental Car Facility on Level 2 of the Hourly Deck.

To reach it from the Arrivals and Baggage Claim level, take the escalator or elevator down to the Lower Level Walkway, then follow the walkway and take the elevator up to Level 2 of the Hourly Deck, where the Payless representatives are stationed. No shuttle or train is required; the walk from the terminal is short and direct.

The Payless counter in Charlotte operates daily from 09:00 to 21:00, Monday through Sunday. If you are arriving outside those hours, contact Payless in advance to confirm after-hours options, as key-drop procedures are not officially confirmed for this location.

To collect your Payless rental car in Charlotte, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Charlotte or at any partner counter.

Yes, there are toll roads in the Charlotte region that Payless renters should plan for before driving.

North Carolina uses all-electronic tolling with no cash payment accepted at any toll point. The two main toll roads relevant to Charlotte-area driving are:

• The Monroe Expressway (US-74), approximately 20 minutes from Charlotte Douglas Airport, which charges up to US$2.66 electronically for a standard 2-axle vehicle, or US$4.10 if billed by mail via license plate
• The Triangle Expressway, connecting the Raleigh and Durham area, with charges up to US$3.60 electronically for a 2-axle vehicle

Drivers can pay using NC Quick Pass, E-ZPass, SunPass, or Peach Pass. NC Quick Pass holders receive a 35% discount off the bill-by-mail rate. If you do not have a transponder, toll cameras capture your license plate and a bill-by-mail invoice is generated.

Your Payless rental vehicle in Charlotte will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, with actual toll amounts plus administrative fees charged to your card after the rental ends.

Yes, all Hola Car Rentals bookings, including Payless rentals in Charlotte, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.

This is especially useful in Charlotte, where North Carolina's all-electronic toll roads, such as the Monroe Expressway (US-74) and the Triangle Expressway, charge tolls that are billed electronically or by mail. Whether you pay through a transponder program or receive a bill-by-mail invoice, those toll costs may be eligible for cashback.

To claim your refund after returning your Payless vehicle in Charlotte:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid

Refunds are processed to the original payment method and typically take 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Charlotte has several road design features that can surprise drivers who are unfamiliar with the city, and Payless renters should be aware of them before setting out.

One of the most distinctive features is the use of reduced conflict intersections (RCIs), sometimes called superstreets. On routes such as NC 49 (University City Boulevard) near UNC Charlotte, direct left turns and straight-across movements are not permitted at certain intersections. Instead, drivers must turn right and then make a U-turn in a dedicated lane. This design is intended to improve traffic flow but can be disorienting if you are not expecting it.

Charlotte also uses one-way couplets extensively, where a two-way road is split into pairs of parallel one-way streets around busy intersections. This creates a pattern of small, frequent intersections that differs significantly from a standard grid layout.

Additional points to keep in mind when driving your Payless rental in Charlotte:

• NC 49 carries approximately 40,000 vehicles per day and narrows in sections, creating bottlenecks
• Independence Boulevard features narrow lanes and an unused HOV busway flanked by general-purpose lanes
• Bus priority corridors such as Central Avenue require drivers to yield to transit vehicles

Reviewing a navigation app before driving in Charlotte is strongly recommended.

Yes, a physical major credit card in the main driver's name is required to pick up your Payless rental in Charlotte. The card must have the driver's name printed on it and must have sufficient available credit to cover the security deposit hold.

For standard vehicles rented in the United States, the typical hold is approximately US$300 to US$400, though the exact amount is set by the Payless counter and may vary by vehicle class or rental duration. The hold is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available credit, which can take up to 15 business days.

Important points to keep in mind for your Charlotte Payless pickup:

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter
• Even if you prepaid your booking online, you must still present a physical credit card at the Payless counter in Charlotte
• Bringing a backup credit card in your name is strongly recommended in case your primary card is declined

When returning your Payless rental in Charlotte, follow the airport signage toward the Rental Car Returns area at Charlotte Douglas International Airport. Pass the entrance to the Hourly Deck and take the next left for Rental Car Returns, then proceed to the Payless designated area within the deck.

Before returning, refuel within approximately 10 miles or 15 kilometers of the airport to comply with the full-to-full fuel policy. Keep your fuel receipt as proof in case a fuel charge is disputed. Take a photo of the dashboard showing the fuel gauge at full before handing over the keys.

After completing the return at the Payless area in Charlotte, use the south-side elevators to reach Level 5 (Bridge level) or Level 1 (Lower Level Walkway) to return to the terminal.

The Payless counter in Charlotte operates until 21:00 daily. If you are returning after that time, contact Payless in advance to confirm whether a key-drop option is available, as after-hours return procedures are not officially confirmed for this location.

Yes, Payless in Charlotte applies a young driver surcharge for renters between the ages of 21 and 24. The standard fee for Payless is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period.

Drivers must be at least 21 years old to rent from Payless in Charlotte. Renters aged 25 and older are not subject to this surcharge.

Additional restrictions that apply to under-25 renters at the Charlotte location include:

• Vehicle class limitations: categories such as full-size, SUV, minivan, luxury, premium, and convertible are typically restricted to drivers aged 25 and older
• Additional drivers aged 21 to 24 may not be accepted at the Payless counter in Charlotte, as Payless generally requires additional drivers to be at least 25 years old

If you are between 21 and 24 and booking a Payless rental in Charlotte, select an economy, compact, or intermediate vehicle class to avoid availability issues at the counter. Bring a valid driver's license and a major credit card in your name with sufficient credit for the security deposit hold.

Yes, you can add an additional driver to your Payless rental in Charlotte, but the additional driver must be present at the counter at the time of pickup with their own valid driver's license.

Whether the additional driver fee is included in your rate or charged at the counter depends on the specific booking. If your confirmation does not show additional driver as included, Payless charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period.

Key requirements for adding an additional driver at the Payless counter in Charlotte:

• The additional driver must be physically present at pickup and sign the rental agreement
• They must present a valid driver's license, and an IDP if their license uses a non-Latin alphabet
• For Payless in Charlotte, additional drivers are generally required to be at least 25 years old
• Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW and liability coverage

If someone drives the Payless vehicle in Charlotte who is not listed on the agreement, insurance coverage may be void and additional charges could apply.

The insurance coverage included in your Payless rental in Charlotte depends on the rate plan selected at the time of booking. Review your booking confirmation carefully to see which protections are listed.

The two main types of coverage relevant to a Payless rental in Charlotte are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Payless vehicle in Charlotte. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage up to US$300,000 is strongly recommended.

Neither CDW nor LDW covers personal injuries to you or your passengers, or your personal belongings. Optional add-ons such as Personal Accident Insurance (PAI) and Personal Effects Coverage (PEC) can be purchased at the Payless counter in Charlotte if needed.

Always verify the exact coverage terms on the rental agreement before signing at the Charlotte counter.

Yes, one-way rentals are possible with Payless in Charlotte, but a drop-off fee may apply depending on the return location, vehicle class, and distance.

When booking a one-way rental from Charlotte Douglas Airport, the drop-off fee is calculated automatically during checkout and displayed under the "To pay at destination" section of your booking confirmation. This fee is paid at the Payless counter in Charlotte at pickup and cannot be prepaid online.

General patterns for one-way rentals from Charlotte:

• Returning to a different city within North Carolina or a neighboring state typically incurs a drop-off fee that varies by distance and vehicle class
• Cross-country or remote return locations may carry higher fees or may not be permitted depending on Payless availability
• Cross-border returns, for example returning to Canada, are subject to specific partner rules and may be restricted

If your booking confirmation does not show a drop-off fee, no one-way surcharge applies to your specific Charlotte route. If the Payless counter in Charlotte charges a fee that was not disclosed on your confirmation, keep all paperwork and contact support, as Hola Car Rentals' No Extra Charges© Coverage may apply after verification.

Travel assistance is included with most Hola Car Rentals bookings, including Payless rentals in Charlotte, but it applies only to travelers who are not residents of the United States or Canada. Customers based in the U.S. or Canada do not qualify for this benefit.

For eligible renters, the coverage is provided by Terrawind Global Protection and includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident, which is particularly relevant on Charlotte's busier corridors such as NC 49 and Independence Boulevard
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or accident while driving your Payless rental in Charlotte, contact the assistance line before incurring expenses, as some reimbursements require prior authorization:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW or liability insurance for the Payless vehicle itself.

Payless rentals in Charlotte follow a full-to-full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra costs at the end of your Charlotte rental:

• Check the fuel gauge with the Payless agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at the start of the rental
• Refuel within approximately 10 miles or 15 kilometers of Charlotte Douglas Airport before returning the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the Payless vehicle in Charlotte with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus an administrative service fee.

If the vehicle was not full at pickup, ask the Payless agent in Charlotte to record the exact starting level on the rental agreement. You are then only required to return it at that same level, not necessarily full.