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Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in South Carolina include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in South Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in South Carolina.
Will I face unexpected charges at the Payless counter in South Carolina when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in South Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in South Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Which airports in South Carolina have Payless car hire locations?
Third-party booking platforms list Payless pick-up locations at several South Carolina airports, including Columbia Metropolitan Airport (CAE), Charleston International Airport (CHS), Greenville-Spartanburg International Airport (GSP), Myrtle Beach International Airport (MYR), and Florence Regional Airport (FLO).
However, Payless does not list any South Carolina locations on its own official US locations page, which suggests operations in South Carolina may be handled through partner arrangements. Before travelling, confirm your specific Payless location is active by checking your booking confirmation or contacting the counter directly.
When you arrive at your South Carolina airport, follow the car hire signs towards the hire counters or the consolidated hire car facility. If Payless shares a counter with another brand at your airport, airport staff or courtesy phones can direct you to the correct desk.
What documents do I need to pick up a Payless hire car in South Carolina?
To collect your Payless hire car in South Carolina, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. All documents must be physical originals; digital copies are not accepted at the Payless counter in South Carolina.
Does Payless require a credit card for the deposit in South Carolina?
Yes, a physical major credit card in the main driver’s name is required at every Payless location in South Carolina to cover the security deposit authorisation hold at pick-up.
The hold is a temporary authorisation placed on your card, not an immediate charge, and it reduces your available credit until your bank releases it after the hire ends. In the United States, typical holds range from US$300 to US$400 for standard vehicles, though the exact amount is set by the Payless counter and may vary by vehicle class or location.
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- The card must have the driver’s name printed on it
- Ensure your card is enabled for in-person transactions and has sufficient available credit
- Bringing a backup credit card is recommended in case your primary card is declined
Even if you prepaid your South Carolina Payless booking online, you must still present a physical credit card at the counter for the hold.
Are there toll roads in South Carolina and how do they work for Payless renters?
Yes, South Carolina has one primary toll road: the Southern Connector, a 16-mile stretch on Interstate 185 near Greenville that links I-185 to I-385. Payless renters driving in South Carolina should be aware of how tolls are collected on this road.
The Southern Connector uses the PalPass (also called Palmetto Pass) electronic system. Cash and credit or debit card payments are accepted at mainline plazas, but some ramp locations require exact change in cash. PIN debit cards, checks, and money orders are not accepted.
Typical toll costs for cars on the Southern Connector range from a minimum of US$0.075 to a maximum of US$3.00 for the full 16-mile route, which involves two toll points.
Rental companies generally offer an optional electronic toll programme at pick-up, typically priced at US$3.95 to US$4.95 per day, capped at around US$19.75 per rental period, plus the actual toll charges. If you drive through a cashless toll lane in your Payless vehicle without enrolling in a programme, the rental company will bill the toll at the highest undiscounted rate plus an administrative fee, often around US$15 per toll, capped at approximately US$90 per rental. Confirm the specific toll programme terms with the Payless counter in South Carolina at pick-up.
Can I get a Tolls Cashback refund on my Payless hire in South Carolina?
Yes, all bookings made through Hola Car Rentals, including Payless hires in South Carolina, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.
If you drive the Southern Connector near Greenville or any other toll road while in South Carolina, you can claim this benefit after returning the vehicle. The refund covers the lesser of your actual toll costs or the 5% cap on your booking total.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning your Payless vehicle in South Carolina
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What is the minimum age to hire a car from Payless in South Carolina?
The minimum age to hire a Payless car in South Carolina without a young-driver surcharge is 25. Drivers aged 21 to 24 may still hire but will be charged a daily underage fee at the counter.
For Payless in South Carolina, the young-driver surcharge is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.
Additional restrictions apply to younger drivers:
- Many vehicle classes are restricted to drivers aged 25 and older, including full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles
- Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate categories
- For Payless, any additional driver must also be at least 25 years old at the time of pick-up
South Carolina does not have a state law requiring hires to drivers under 21, so the standard Payless policy applies. Confirm the exact surcharge and available vehicle classes for your South Carolina pick-up location on your booking confirmation.
How does adding an extra driver work with Payless in South Carolina?
Yes, you can add an additional driver to your Payless hire in South Carolina, but fees and conditions apply depending on your rate.
If your booking confirmation explicitly states that an additional driver is included at no charge, the first extra driver is free. Otherwise, Payless charges US$13 per hire day plus taxes for each additional driver, with a maximum of US$65 plus taxes per hire period.
Requirements for adding a driver at the Payless counter in South Carolina:
- The additional driver must be present at pick-up with a valid driver’s licence
- For Payless, the additional driver must be at least 25 years old
- If the additional driver’s licence is not in English and does not use a Latin alphabet, an International Driving Permit is required
- Both the main driver and the additional driver must sign the hire agreement
Only drivers named on the hire agreement are covered by the vehicle’s protections. Anyone who drives the Payless vehicle in South Carolina without being listed on the contract may void cover and trigger additional charges.
What fuel policy does Payless use in South Carolina?
Payless hires in South Carolina follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to avoid fuel fees on your South Carolina Payless hire:
- At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Payless vehicle in South Carolina with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Ask the Payless agent at your South Carolina location about the nearest fuel station to the return point.
Does Travel Assistance apply to Payless hires in South Carolina?
Yes, most bookings made through Hola Car Rentals, including Payless hires in South Carolina, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible customers, Travel Assistance covers scenarios such as a medical emergency on South Carolina's highways, a breakdown in a remote area of the state, or an incident far from your home country. Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To use Travel Assistance during your Payless hire in South Carolina, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. This cover does not replace CDW/LDW for vehicle damage or third-party liability insurance.
Check your booking confirmation for the exact terms and cover limits that apply to your reservation.
What insurance cover is included in a Payless hire in South Carolina?
The insurance and protection options included in your Payless hire in South Carolina depend on the rate plan selected when booking through Hola Car Rentals.
The two main covers to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage to other vehicles or injuries to other people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Payless vehicle in South Carolina. Some US states require a minimum level of liability; confirm whether it is included or optional on your confirmation.
CDW/LDW does not cover tyres, the undercarriage, the roof, or personal belongings. Only drivers listed on the Payless hire agreement in South Carolina are covered. Review your Hola Car Rentals confirmation carefully to see which protections are included in your rate and whether any deductible applies before you arrive at the counter.
Can I pick up my Payless car earlier than scheduled in South Carolina?
Early pick-up at a Payless location in South Carolina is possible but depends on vehicle availability at the time you arrive. It is not guaranteed.
If you arrive earlier than your scheduled pick-up time, the Payless counter in South Carolina may accommodate you if a suitable vehicle is ready. However, changing your pick-up time before arriving may reprice your booking, so check your booking confirmation before making any modifications.
Key points to remember:
- Early pick-up is subject to availability and is not a guaranteed right
- Adjusting your reservation time in advance may change the total hire cost
- If you arrive early without modifying the booking, the counter will assist you based on what is available at that moment
- Counter hours at South Carolina airports vary by location, so confirm the Payless desk is open at the time you plan to arrive
Contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 if you need to formally change your pick-up time for your South Carolina Payless booking before travelling.
Can I hire a Payless car in South Carolina and return it in another state?
Yes, one-way hires that allow you to pick up a Payless car in South Carolina and return it in a different state are possible, but a drop-off fee may apply depending on the route.
The drop-off fee is route-specific and varies by the cities involved, the distance, the vehicle class, and the season. For example, returning a Payless vehicle from South Carolina to a neighbouring state such as North Carolina or Georgia may incur a one-way fee, while some shorter routes between nearby locations may not.
- The drop-off fee, if applicable, will appear under the "To pay at destination" section during the Hola Car Rentals booking process
- This fee cannot be prepaid and is paid directly at the Payless counter
- Changing your return location after booking may reprice the hire and recalculate the fee
- Cross-border hires outside the United States require prior authorisation and may be restricted
Always review your booking confirmation to confirm whether a drop-off fee applies to your specific South Carolina Payless itinerary before travelling.
What happens if I return my Payless car late in South Carolina?
If you return your Payless vehicle in South Carolina after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location.
If you exceed the grace period, Payless may charge for the additional time at an hourly or daily rate, plus a potential late fee. Returning significantly late, such as a full day past the agreed time, will generally result in an additional full-day hire charge.
- Check your hire agreement for the exact grace period and late return fee structure at your South Carolina Payless location
- If you know you will be late, contact the Payless counter in South Carolina as early as possible to discuss options
- Extending your hire in advance through Hola Car Rentals is a better option than returning late without notice
For planned extensions during your trip, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] to request additional days on your South Carolina Payless booking before the original return time passes.
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