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Frequently Asked Questions
What does my Hola Car Rentals booking with National in Myrtle Beach include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Myrtle Beach, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Myrtle Beach.
Will I face unexpected charges at the National counter in Myrtle Beach when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Myrtle Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Myrtle Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National counter at Myrtle Beach International Airport?
The National car rental counter at Myrtle Beach International Airport (MYR) is located inside the terminal at 1097 Jetport Road, Myrtle Beach, SC 29577. After you collect your baggage, proceed directly to the counter inside the terminal building. No shuttle or off-site transfer is required, which means you can walk straight from baggage claim to the National desk and be on your way quickly.
The airport is approximately 3.47 miles from the Myrtle Beach city center, so the on-site location is convenient for most visitors arriving by air. National does not have a confirmed downtown Myrtle Beach counter, so the airport location at MYR is the primary pickup point for most reservations.
What documents do I need to pick up a National rental car in Myrtle Beach?
To pick up your National rental car in Myrtle Beach, you must bring the following physical documents to the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation
- Round-trip flight tickets or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license at the National counter in Myrtle Beach.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National desk.
Is a credit card required to rent from National in Myrtle Beach?
Yes, a major credit card is required to rent from National in Myrtle Beach. The card must be in the main driver's name, with the driver's name physically printed on the card, and must have sufficient available credit to cover the security deposit hold.
Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit at the National counter in Myrtle Beach. Even if you prepaid your booking in full, you must still present a physical credit card at pickup.
Typical security deposit holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount is set by National at the Myrtle Beach counter and may vary by vehicle class. The hold is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available balance, which can take up to 15 business days.
Are there toll roads near Myrtle Beach that I should know about when renting from National?
South Carolina has limited toll infrastructure, and the Myrtle Beach area itself does not have local toll roads. The main toll road in the state is the Southern Connector near Greenville, which uses the PalPass (also called Palmetto Pass) electronic system. If your National rental itinerary takes you to that part of South Carolina, tolls on the Southern Connector range from approximately US$0.075 to US$3.00 for a passenger car depending on distance traveled.
At the National counter in Myrtle Beach, you may be offered an optional electronic toll program such as e-Toll or PlatePass. These programs typically cost US$3.95 to US$4.95 per day, capped at around US$19.75 per rental period, plus the actual toll charges at prevailing rates. Enrolling lets you use electronic lanes without a personal transponder.
If you drive through a cashless toll without enrolling in a program, National will bill the toll to your card at the highest undiscounted rate plus an administrative fee, which can be US$15 or more per toll event. To avoid unexpected post-rental charges on your Myrtle Beach trip, review the toll program options at pickup and decide based on your planned routes.
How does Tolls Cashback work for a National rental in Myrtle Beach?
Yes, Tolls Cashback is included with every booking, including National rentals in Myrtle Beach. You can get back up to 5% of your total booking value for tolls you paid during your rental period.
While the Myrtle Beach area itself has no local toll roads, you may encounter tolls if you drive toward Greenville on the Southern Connector, which uses the PalPass system, or if your trip takes you into neighboring states with toll roads. Any tolls you pay during your National rental are eligible for the cashback.
To claim your refund after returning the vehicle in Myrtle Beach:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the National counter, and a receipt or statement showing the toll charges paid
The refund is processed to your original payment method and typically takes 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What is the minimum age to rent a car from National in Myrtle Beach?
The standard minimum age to rent from National in Myrtle Beach without a surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the National counter, and certain vehicle classes are restricted to drivers 25 and older.
Vehicle categories typically restricted to drivers 25 and older include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium vehicles. Younger drivers in Myrtle Beach are generally limited to economy, compact, and intermediate classes.
South Carolina does not have the same exceptions as New York or Michigan, where state law requires rentals to drivers 18 and older. In Myrtle Beach, the National counter follows standard U.S. policy, meaning 21 is the practical minimum age with a surcharge, and 25 is the threshold to avoid the fee entirely.
The young-renter surcharge for National, Alamo, and Enterprise is US$15 per day plus applicable taxes, paid at the counter in Myrtle Beach. Budget for this fee if you are under 25.
Can I add an additional driver to my National rental in Myrtle Beach?
Yes, you can add an additional driver to your National rental in Myrtle Beach, either as part of your rate or for a fee paid at the counter.
For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your rate explicitly states that an additional driver is included at no charge.
To add a driver at the National counter in Myrtle Beach:
- The additional driver must be present at pickup with a valid driver's license
- If their license uses a non-Latin alphabet, they must also bring an International Driving Permit
- Both the main driver and the additional driver must sign the rental agreement
- The additional driver must meet the minimum age requirements for Myrtle Beach
Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage. Anyone who drives the National vehicle in Myrtle Beach without being named on the contract may void those protections entirely.
What are the confusing road layouts in Myrtle Beach that first-time National rental drivers should know about?
Myrtle Beach has a distinctive highway grid that can surprise drivers who are new to the area, and knowing what to expect before picking up your National rental will save time and frustration.
The road network is shaped like a tic-tac-toe grid, with three main north-south corridors (U.S. 17 Bypass, Kings Highway, and U.S. 501) and three east-west routes (SC 22 Veterans Highway, Harrelson Boulevard, and Farrow Parkway/SC 707). The Atlantic Ocean creates a hard eastern boundary, which forces detours that feel counterintuitive compared to typical U.S. city grids.
Key things to watch for in your National rental around Myrtle Beach:
- U.S. 501 features superstreet or RCUT intersections where left turns are replaced by U-turns, which can confuse GPS navigation and first-time visitors
- Ocean Boulevard turns southbound one-way during major events such as Memorial Day weekend, blocking northbound access from 29th Avenue North
- International Drive extensions offer a shortcut from Carolina Forest toward Conway, bypassing congested U.S. 501, but these roads are not always well-marked for visitors
- The U.S. 17 and SC 707 interchange (known locally as the Back Gate) has recently been rebuilt with a 55 mph overpass and decorative elements that can catch drivers off guard
Using a GPS or navigation app is strongly recommended when driving your National rental around Myrtle Beach, especially during peak summer season when traffic patterns shift.
What travel assistance is included with a National rental in Myrtle Beach?
Most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to National rentals in Myrtle Beach as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.
For eligible customers, the travel assistance included with your Myrtle Beach rental covers:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This is particularly relevant if you have a breakdown or accident on one of Myrtle Beach's busier corridors such as U.S. 501 or U.S. 17, where navigating a legal or medical situation in an unfamiliar country can be stressful. The assistance line is available 24 hours a day.
To reach the assistance team, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW for damage to the National vehicle itself, nor does it cover third-party liability to others.
What is the fuel policy for National car rentals in Myrtle Beach?
National car rentals in Myrtle Beach operate on a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Myrtle Beach airport.
When returning your National vehicle at 1097 Jetport Road, refuel within approximately 10 miles of the return location so the tank does not drop below full before you arrive. Keep your fuel receipt as proof in case of any dispute.
If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus an administrative service fee. To avoid this, always refuel near the Myrtle Beach return location before dropping off the keys.
How do I return a National rental car after hours at Myrtle Beach Airport?
The National return location at Myrtle Beach International Airport is at 1097 Jetport Road, Myrtle Beach, SC 29577. A 24-hour key drop is available for after-hours returns, so you are not required to return the vehicle during staffed counter hours.
When returning your National rental after hours in Myrtle Beach:
- Refuel before arriving at the airport, keeping your receipt as proof of a full tank
- Drive to the return area at 1097 Jetport Road and park in the designated National return bay
- Note the fuel level and any vehicle condition on the return envelope
- Drop the keys in the key drop box provided at the National facility
- Take photos of the vehicle, dashboard, and fuel gauge before leaving
Be aware that when you use an after-hours key drop, the vehicle is not formally inspected until the next business day. Keep all documentation, including your fuel receipt and photos, in case any post-rental charges appear on your card. If you see unexpected charges after your Myrtle Beach rental ends, contact support with your rental agreement and receipts.
What insurance options should I consider for a National rental in Myrtle Beach?
When picking up your National rental in Myrtle Beach, you will typically be offered several insurance and protection products at the counter. Understanding what each covers helps you avoid paying for duplicates or leaving gaps in your protection.
- CDW or LDW (Collision or Loss Damage Waiver): reduces your financial liability for damage to the National vehicle itself, subject to any deductible shown on your confirmation. It does not cover damage you cause to other vehicles or people.
- LIS or SLI (Liability Insurance Supplement): covers bodily injury and property damage you may cause to third parties while driving the National rental in Myrtle Beach. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage up to US$300,000.
- PAI (Personal Accident Insurance): covers medical costs for you and your passengers in the event of an accident.
South Carolina does not have a state law requiring rental companies to include third-party liability by default, so confirming your liability coverage before leaving the National counter in Myrtle Beach is important. Check your booking confirmation to see which protections are already included in your rate before accepting add-ons at the counter.
What is the cancellation policy for a National car rental in Myrtle Beach?
National car rentals in Myrtle Beach fall under the Alamo, National, and Enterprise cancellation policy, which differs from other rental partners. Because National belongs to the Enterprise group, the cancellation window and refund terms for your Myrtle Beach booking may differ from brands such as Avis, Hertz, or Budget.
In general, prepaid bookings with National require cancellation within a specific window to receive a full refund. Cancellations made outside that window may result in a partial refund or no refund depending on the rate type selected. Always check your booking confirmation for the exact cancellation deadline that applies to your Myrtle Beach reservation.
To cancel or modify your National booking for Myrtle Beach:
- Use the Manage Booking link in your confirmation email
- Contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected]
- Have your confirmation number ready
If you need to change pickup dates or times rather than cancel outright, be aware that modifications may reprice your rental based on current availability and rates at the Myrtle Beach National location.
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