VERIFIED REVIEWS
About hiring a car with National in Melbourne
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Melbourne Orlando include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Melbourne Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Melbourne Orlando.
Will I face unexpected charges at the National counter in Melbourne Orlando when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Melbourne Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Melbourne Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National counter at Melbourne Orlando International Airport?
The National counter at Melbourne Orlando International Airport (MLB) is located inside the terminal at 1 Air Terminal Pkwy, Melbourne, FL 32901, on the same level as baggage claim.
After landing, follow the Arrivals or Baggage Claim signs to reach the National desk. There is no shuttle or consolidated hire car centre to navigate, and the hire lot is a short walk outside the terminal. This makes the collection process at Melbourne Orlando significantly quicker than at larger Florida airports, with a realistic time from arrival to driving away of around 15 to 45 minutes depending on processing.
For after-hours returns, a key dropbox is available on site. Check your booking confirmation for specific after-hours instructions if your flight arrives late.
What documents do I need to pick up a National hire car in Melbourne Orlando?
To collect your National hire car in Melbourne Orlando, you must bring the following physical documents to the counter:
- A valid, unexpired driver’s licence in the main driver’s name (physical card only; digital licences are not accepted)
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence at the National counter in Melbourne Orlando. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.
All documents must be physical originals. Debit and prepaid cards are not accepted for the security authorisation hold.
Are there toll roads near Melbourne Orlando and how do they work with a National hire?
Yes, toll roads are common in the Melbourne Orlando area and throughout Florida, and nearly all of them are fully cashless.
Your National hire vehicle at Melbourne Orlando comes equipped with an electronic toll device or a plate-based billing system. Common toll roads you may encounter include SR-528 (Beachline Expressway), SR-407, and SR-515. Florida uses the SunPass and E-PASS systems, and cashless gantries photograph licence plates for Toll-by-Plate billing when no transponder is active.
At the National counter in Melbourne Orlando, you will typically have two options:
- Unlimited toll package: approximately US$11 to US$15 per hire day, covering all tolls during your hire
- Pay per use: actual toll charges plus daily or administrative processing fees billed to your credit card, sometimes weeks after the hire ends
If you prefer to use your own visitor toll pass, inform the National agent at Melbourne Orlando so they can deactivate the vehicle’s default device and prevent duplicate charges. Florida has no congestion charges or emissions zones; all road fees are standard toll charges.
Can I get a toll cashback refund on my National hire in Melbourne Orlando?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National hire in Melbourne Orlando.
Given that Florida toll roads such as SR-528 and the Florida Turnpike are cashless and charges can add up quickly, this benefit helps offset those costs after your trip.
To claim your cashback after returning your National vehicle in Melbourne Orlando:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid
For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap). Refunds are issued to your original payment method within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.
What airport fees and taxes apply to a National hire at Melbourne Orlando?
Hiring a National vehicle at Melbourne Orlando International Airport (MLB) involves several local fees and taxes on top of the base rate. These are standard for Florida airport hires and include:
- Florida state sales tax: 6% on the base rate
- Florida state hire car surcharge: US$2.00 per day
- Airport concession fee: approximately 10% of gross receipts, paid to MLB authorities
- Energy fee: approximately US$0.99 per day
- Licence recovery fee: approximately US$1.99 per day
- Port recovery fee: approximately US$3.95 as a one-off charge
Melbourne Orlando is a smaller regional airport compared to Orlando International (MCO), which means the concession fee structure tends to be lower than at larger Florida hubs. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are payable at the National counter in Melbourne Orlando at collection. Review the confirmation carefully so there are no surprises.
How much is the security deposit for a National hire in Melbourne Orlando?
When you pick up your National hire vehicle in Melbourne Orlando, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and the specific National location at Melbourne Orlando International Airport.
Important points to bear in mind:
- The hold is not a charge; it temporarily reduces your available credit until released after the hire ends
- Your bank controls when the hold disappears, which can take up to 15 working days after return
- Only a physical major credit card with the driver’s name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit
- Premium or speciality vehicles may require a higher hold amount
Notify your bank before travelling to avoid fraud blocks on the in-person authorisation at the National counter in Melbourne Orlando, and consider bringing a backup credit card in your name.
Can I add an additional driver to my National hire in Melbourne Orlando?
Yes, you can add an additional driver to your National hire in Melbourne Orlando, either as part of your rate or by paying a fee at the counter.
For National at Melbourne Orlando, the additional driver fee when not included in your rate is US$15 per day plus applicable taxes. Check your booking confirmation to see if an additional driver is already included at no extra cost.
Requirements for adding a driver at the National counter in Melbourne Orlando:
- The additional driver must be present at collection with a valid, unexpired driver’s licence
- If their licence uses a non-Latin alphabet, an IDP is also required
- They must meet the minimum age requirements for the Melbourne Orlando location
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle, cover may be void. You cannot add a driver remotely by phone; the person must be physically present at the National counter in Melbourne Orlando at the time of collection.
Is there a young driver surcharge for under-25 renters at National in Melbourne Orlando?
Yes, drivers under 25 years old are subject to a young-renter surcharge when collecting a National hire in Melbourne Orlando.
In the United Kingdom, the standard minimum age to hire without additional fees is 25. At National in Melbourne Orlando, drivers aged 21 to 24 can hire but will pay a daily underage surcharge on top of the base rate. Drivers under 21 are generally not eligible to hire.
Additional restrictions that apply to under-25 renters at Melbourne Orlando:
- Most premium, full-size, luxury, SUV, minivan, and convertible vehicle classes are restricted to drivers 25 and older
- Eligible classes for younger renters are typically economy, compact, and intermediate categories
- A major credit card in the renter’s name is still required for the security deposit
Florida does not have a state law requiring hires to drivers under 21 (unlike New York and Michigan), so the National counter in Melbourne Orlando follows standard partner policy. If you are between 21 and 24, budget for the daily surcharge when comparing rates for your Melbourne Orlando trip.
Does travel assistance come with my National booking in Melbourne Orlando?
Yes, most bookings include travel assistance coverage through Terrawind Global Protection, and this applies to National hires originating in Melbourne Orlando as well. However, this benefit is available only to non-North American customers; residents of the United States and Canada do not qualify.
For eligible renters driving in the Melbourne Orlando area, coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of an accident, such as on SR-528 or the Beachline Expressway near Melbourne Orlando
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage does not include damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI).
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Always check your booking confirmation for the exact terms and coverage limits that apply to your Melbourne Orlando reservation.
Can I return my National hire from Melbourne Orlando to a different Florida airport?
Yes, one-way hires are possible with National, allowing you to pick up in Melbourne Orlando and return to a different Florida airport such as Orlando International (MCO), but a drop-off fee may apply depending on the route.
Key points to know about one-way hires from Melbourne Orlando:
- The drop-off fee is route-specific and set by National; it varies by destination, vehicle class, and season
- The fee is listed under the "To pay at destination" section during the booking process and on your confirmation
- Some short-distance Florida routes between nearby airports may not carry a drop-off fee, while longer cross-state routes typically do
- Standard Florida inter-airport fees generally range from US$50 to US$200 depending on the brand and vehicle
If no drop-off fee appears during checkout for your Melbourne Orlando to another city route, none should be charged at the National counter. If the desk adds a fee that was not disclosed on your confirmation, keep all paperwork and contact support, as No Extra Charges© Coverage may apply after verification.
What fuel policy applies to National hires in Melbourne Orlando?
National hires in Melbourne Orlando follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return near Melbourne Orlando International Airport:
- At collection, confirm the fuel level with the National agent and ensure it is recorded on the hire agreement
- Take a photo of the dashboard showing the fuel gauge and odometer
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the National vehicle in Melbourne Orlando with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than pump prices, plus a refuelling service fee.
Note that some National counter locations may offer an optional prepaid fuel plan; if you accept it, any unused fuel is generally non-refundable. The Full-to-Full policy is the better value for most renters in Melbourne Orlando who plan to refuel before returning to the airport.
What insurance coverage is included in a National hire booking in Melbourne Orlando?
The insurance and protection options available for your National hire in Melbourne Orlando depend on the rate plan selected at booking. Here is how the main coverages work:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving in Melbourne Orlando. In Florida, state-minimum liability may be included, but coverage limits can be low; adding supplemental liability up to US$300,000 is strongly recommended.
CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the National vehicle itself. These are separate protections that work together.
Common exclusions to be aware of for Melbourne Orlando driving:
- Prohibited use such as off-road driving or driving under the influence
- Drivers not listed on the National hire agreement
- Tires, undercarriage, and roof damage unless specifically included
Always review the hire agreement at the National counter in Melbourne Orlando to confirm which coverages are active and what deductibles apply.
What local driving rules should I know before driving a National hire in Melbourne Orlando?
Driving a National hire car in Melbourne Orlando follows standard Florida traffic rules, but there are several points that frequently catch first-time visitors off guard:
- Right turn on red is permitted after a complete stop unless a sign prohibits it, which differs from many countries in Europe, Asia, and Latin America
- Speed enforcement is active on SR-407, SR-515, and the Beachline Expressway (SR-528) near Melbourne Orlando, with mobile radar units used by local deputies; traffic tickets are mailed internationally through the hire company
- Florida has no congestion charges or emissions zones, so there are no city-centre driving fees to worry about in Melbourne Orlando
- Hurricane evacuation routes on A1A near Melbourne Orlando may operate as one-way southbound during declared emergencies; check local alerts if travelling during storm season
- All toll roads in the Melbourne Orlando area are cashless; your National vehicle includes an electronic toll device or plate-based billing, so be prepared for toll charges on SR-528 and nearby expressways
Driving in Melbourne Orlando is generally less congested than at tourist-heavy MCO, but the highway interchanges on SR-407 and SR-515 can be confusing for first-time visitors. Allow extra time when navigating these routes in your National hire.
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