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Frequently Asked Questions
What does my minivan rental in Moncton through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Moncton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match, even when renting a minivan:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique minivan rental experience with complete protection and peace of mind during your trip in Moncton.
Will I face unexpected charges when I rent a minivan in Moncton through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your minivan booking in Moncton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a minivan or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Moncton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my minivan at Moncton Airport (YQM)?
Your minivan pickup counter at Greater Moncton Roméo LeBlanc International Airport (YQM), located at 777 Aviation Drive, Dieppe, NB, is inside the terminal directly across from the baggage claim area in the arrivals hall. No shuttle is required for most providers.
Rental brands available at YQM include Avis, Budget, Hertz, Alamo, and Enterprise (served via the National counter). After collecting your bags, walk to the rental counter or self-service kiosk to complete check-in, then proceed to the outdoor lot to collect your minivan. Allow 30 to 60 minutes from landing to driving away, accounting for baggage claim, counter lines, paperwork, and a vehicle inspection.
Counter hours at YQM vary by brand. As a general guide:
- Enterprise and National: approximately 9:00 AM to 11:59 PM daily
- Avis: approximately 8:00 AM to 12:15 AM on weekdays, 10:00 AM to 12:15 AM on weekends
- Alamo: key drop box available for after-hours returns between roughly 12:31 AM and 6:59 AM
Always confirm your specific brand's hours on your booking confirmation before traveling to Moncton.
Are there toll roads to worry about when renting a minivan in Moncton?
No, there are no toll roads in New Brunswick, so you will not encounter any toll charges while driving your minivan in or around Moncton.
Unlike some other Canadian provinces, New Brunswick operates a completely toll-free road network. You do not need to enroll in any toll program, purchase a transponder, or set aside a Budget for toll fees during your Moncton minivan rental.
If your trip extends beyond New Brunswick into other provinces, toll rules can differ significantly. For example, Ontario operates the 407 ETR toll highway, and crossing the Confederation Bridge into Prince Edward Island carries a round-trip fee of approximately CAD 50.25. In those cases, the rental vehicle's transponder or plate-based billing system would apply, and your rental partner may charge the toll amount plus an administrative processing fee to your credit card after the rental ends.
All bookings include Tolls Cashback, which lets you claim up to 5% of your total booking value back for any tolls paid during your rental period. This benefit is useful if your minivan trip from Moncton takes you into toll-bearing provinces. To claim, email [email protected] within 30 days of returning the vehicle with your rental agreement and toll receipts.
What documents do I need to pick up a minivan in Moncton?
To collect your minivan in Moncton, you must present the following physical documents at the rental counter:
- A valid, original driver's license in the main driver's name
- A passport or government-issued photo ID (required for visitors from outside Canada)
- A major credit card with the driver's name printed on the physical card, used for the security deposit hold
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original license.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Moncton rental counters. Debit and prepaid cards are not accepted for the security deposit hold; bring a major credit card with sufficient available credit.
Some Moncton locations, such as Enterprise on Mountain Road, may also request two recent documents showing your current home address (such as a utility bill or pay stub dated within 30 days) if you are using certain payment methods.
Is a credit card required to rent a minivan in Moncton?
Yes, a major credit card in the main driver's name with the driver's name printed on the physical card is required to rent a minivan in Moncton.
The credit card is used to place a temporary security hold at the rental counter. This hold is not a charge but reduces your available credit until the rental partner releases it after you return the minivan. In Canada, typical holds range from approximately CAD 300 to CAD 500, though some Moncton locations may authorize up to CAD 750 depending on the vehicle class and rental company.
Important points to keep in mind:
- Debit cards and prepaid cards are not accepted for the security deposit hold
- Virtual or digital-only card numbers are not accepted; you must present the physical card
- The card must be in the main driver's name, not a third party's name
- Even if you prepaid your minivan booking online, you must still present a physical credit card at the Moncton counter
Avis at Moncton Airport (YQM) specifically states that prepaid charge cards are not accepted. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel to Canada to prevent fraud blocks on the authorization.
Can drivers under 25 rent a minivan in Moncton?
Yes, drivers under 25 can rent a minivan in Moncton, but a young driver surcharge applies and some restrictions may affect minivan availability for this age group.
The minimum rental age in Moncton is generally 21. Drivers aged 21 to 24 typically pay a young driver surcharge of approximately US$20 to US$25 per day on top of the base minivan rate. This fee is paid at the counter and is not included in your prepaid booking total.
It is important to note that some rental brands at Moncton Airport (YQM) restrict certain vehicle categories, including larger vans and SUVs, for renters under 25. Alamo, for example, limits access to specific vehicle classes for younger drivers. Before booking a minivan in Moncton, confirm with the specific brand that the minivan category is available to drivers in your age group.
If you are between 21 and 24 and plan to rent a minivan in Moncton, check your booking confirmation carefully for any age-related restrictions and Budget for the daily surcharge. Avis and Budget have a specific underage fee exception policy that may differ from other brands, so it is worth reviewing the terms for your chosen partner.
How does the fuel policy work for a minivan rental in Moncton?
Minivan rentals in Moncton follow a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the rental agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Moncton lot.
When returning your minivan in Moncton, refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address. For after-hours returns at Moncton Airport (YQM), leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone.
If you return the minivan below the recorded starting level, the rental partner may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than the pump price
- A refueling service or administrative fee on top of the fuel cost
Some Moncton counter locations may offer an optional prepaid fuel plan at pickup. If you accept it, the Full-to-Full policy is replaced and any unused fuel is generally non-refundable, so it is usually better value to refuel the minivan yourself before returning it.
Is third-party liability insurance included in a minivan rental in Moncton?
Yes, third-party liability insurance is included by law when you rent a minivan in Moncton, Canada.
Canadian provincial law requires every rental vehicle to carry statutory third-party liability coverage. This means your minivan rental in Moncton comes with a baseline level of liability protection that covers bodily injury and property damage you may cause to other people while driving. This statutory coverage follows the vehicle and is included by default in your rental.
However, the mandatory minimum may not be sufficient for all situations. You can purchase supplemental liability insurance (LIS or SLI) to increase your coverage limits beyond the provincial minimum. This is available as an add-on at the Moncton rental counter or, for some rates, during the booking process.
Keep in mind that third-party liability is separate from Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which covers damage to the minivan itself. Pairing both protections gives you more complete coverage during your Moncton minivan rental. Review your booking confirmation to see exactly what is included in your rate before arriving at the counter.
What travel assistance is included with a minivan rental in Moncton?
Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your minivan trip in or around Moncton.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This is particularly useful if your minivan travels take you into more remote areas of New Brunswick, where access to services may be limited. If a medical emergency or accident occurs during your Moncton minivan rental, contact the assistance line before incurring expenses, as some reimbursements require prior authorization.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to customers who are not residents of Canada or the United States. Canadian and American residents do not qualify for this coverage. Check your booking confirmation for the exact terms, limits, and exclusions that apply to your specific minivan reservation in Moncton.
Can I add an additional driver to my minivan rental in Moncton?
Yes, you can add an additional driver to your minivan rental in Moncton, either as part of your rate or for a daily fee paid at the counter.
Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" to see if this applies to your Moncton minivan booking. If it is not included, the daily fees by brand are approximately:
- Avis and Budget: approximately US$13 per day, capped at US$65
- Hertz, Dollar, and Thrifty: approximately US$13.50 per day, capped at US$189
- Alamo, National, and Enterprise: approximately US$15 per day
The additional driver must be present at the Moncton rental counter at pickup with their own valid driver's license and any required identification. Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by the minivan's insurance protections, including CDW and liability coverage.
For Avis and Budget locations in Moncton, the additional driver must be at least 25 years old. If the additional driver is under 25, a young driver surcharge may also apply on top of the additional driver fee.
Can I pick up my minivan in Moncton and return it in a different city?
Yes, one-way minivan rentals from Moncton to a different city are possible, but a drop-off fee may apply depending on the route and rental brand.
The drop-off fee is route-specific and varies based on the distance between cities, the rental company, the season, and the vehicle class. Minivans, as a larger vehicle category, may carry higher repositioning fees than standard cars on some routes.
When booking your one-way minivan rental from Moncton, the drop-off fee will be shown on the rate details page under the "To pay at destination" section during checkout. This fee is not prepaid and must be paid at the Moncton pickup counter or the return location, depending on the partner's process.
A few things to keep in mind:
- Cross-border one-way rentals (for example, from Moncton into the United States) may be restricted or carry significantly higher fees; confirm with the rental brand before booking
- Changing your return location after booking may reprice the entire rental and recalculate the drop-off fee
- If a drop-off fee appears at the counter that was not shown on your booking confirmation, keep all paperwork and contact support after the rental ends
Always review your confirmation carefully to confirm the drop-off fee for your specific Moncton minivan route before travel.
What are the after-hours return options for a minivan rental at Moncton Airport?
Yes, after-hours returns are available for minivan rentals at Moncton Airport (YQM), though the process varies slightly by rental brand.
For most providers at YQM, the standard after-hours procedure is:
- Drive the minivan to the designated return area at 777 Aviation Drive, following the rental return signs
- Park the minivan in the marked lot outside the terminal
- Lock the vehicle and deposit the keys in the key drop box at the counter (Alamo, for example, has a key drop box available between approximately 12:31 AM and 6:59 AM)
- Keep a photo of the minivan's condition, the fuel gauge showing a full tank, and the odometer reading before leaving
For the fuel policy, if you are returning the minivan after hours, refuel within approximately 15 km of the airport before arriving, keep your receipt, and leave a copy in the key drop envelope if one is provided.
Note that after-hours returns mean the vehicle will not be formally checked in until the counter reopens. Your rental agreement remains active and you remain responsible for the minivan until the partner processes the return. If any discrepancy arises about the vehicle's condition, your photos and fuel receipt serve as your evidence. Confirm the specific after-hours instructions for your brand on your booking confirmation before your return date in Moncton.
Are there any local driving rules in Moncton that minivan renters should know?
Driving a minivan in Moncton follows standard Canadian right-hand traffic rules, and there are no unusual road layouts or one-way systems that typically surprise first-time visitors to the city.
A few rules that apply across New Brunswick and Canada are worth noting before you drive your minivan in Moncton:
- School zones: as of July 2025, a National 30 km/h speed limit applies in school zones 24 hours a day, 7 days a week, not only during school hours
- Distracted driving: fines of CAD 600 or more apply for using a handheld device while driving, including smartwatches; this is strictly enforced across Canada
- Blood alcohol limit: a 0.05 BAC limit applies in New Brunswick, lower than the criminal threshold, and can result in immediate roadside sanctions
- Winter conditions: during snow events, winter traction rules may apply; ensure your minivan is equipped with appropriate tires, which rental companies in Moncton typically provide during winter months
New Brunswick has no toll roads, so your minivan trip in and around Moncton will not involve any toll stops or cashless toll lanes. Street parking restrictions during snow-clearing operations are flexible but can affect where you leave the minivan overnight, so check posted signs if you are staying in the city center.
What is the security deposit for a minivan rental in Moncton?
When you pick up your minivan in Moncton, the rental partner will place a temporary security hold on your credit card. For rentals in Canada, typical holds range from approximately CAD 300 to CAD 500, though some Moncton locations may authorize up to CAD 750 depending on the rental brand and vehicle class.
Because minivans are a larger vehicle category, the hold at the Moncton counter may be at the higher end of the typical range. The exact amount is set by the rental company at the counter and cannot be confirmed in advance.
Key things to know about the deposit hold for your Moncton minivan rental:
- It is a temporary authorization, not a charge; your available credit is reduced until the hold is released after you return the minivan
- Only a major credit card with the driver's name printed on the physical card is accepted; debit cards, prepaid cards, and virtual card numbers are not accepted
- After returning the minivan, the rental partner releases the hold, but your bank or card issuer controls when it reappears on your available credit, which can take up to 15 business days
- Bring a backup credit card in your name in case your primary card is declined at the Moncton counter
Notify your bank of your travel to Moncton before your trip to prevent fraud blocks on the authorization at the rental counter.
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