Minivan Hire
in Los Angeles

Hola Car Rentals is the only premium partner of the top car hire brands operating in Los Angeles, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Los Angeles.

No. With Hola Car Rentals, all costs and charges for your booking in Los Angeles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Los Angeles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All minivan hires at Los Angeles International Airport operate from the Consolidated Rent-A-Car facility, known as ConRAC. There is no counter inside the terminals.

After collecting your luggage, follow these steps:

• Exit to the Lower/Arrivals level of your terminal
• Walk to the centre median and look for the purple "Rental Car Shuttles" signs
• Board the free courtesy shuttle displaying your hire brand's logo (the brand shown on your booking confirmation)
• Travel to ConRAC, which typically takes 10 to 20 minutes including the wait and the journey
• Inside ConRAC, proceed to your brand's counter, complete paperwork, and follow signs to your minivan bay

Allow approximately 15 to 25 minutes from the terminal exit to reaching the counter, excluding queue times. During peak periods, the full process from baggage claim to departure can take between 30 and 90 minutes, so please factor this into your Los Angeles itinerary. Shuttles operate frequently, including late at night.

To collect your minivan hire in Los Angeles, you must present all documents in physical form. Digital copies are not accepted at the counter.

• Valid driving licence (original, unexpired, in the main driver’s name)
• Passport or valid government-issued photo ID
• Physical major credit card with the driver’s name printed on it, in the main driver’s name, for the authorisation hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from abroad)

If your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory in addition to your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is invalid without your original licence.

Debit and prepaid cards are not accepted for the authorisation hold on a Los Angeles minivan hire. Bring a backup credit card in case your primary card is declined.

Yes, toll roads exist in and around Los Angeles, and nearly all are fully cashless, meaning there are no cash booths.

The main toll facilities affecting a minivan hire in Los Angeles include:

• Express Lanes on I-10 and I-110 in the Los Angeles area, with dynamic pricing per use (approximately US$0 to US$10 per day if you avoid them)
• Orange County toll roads SR-73, SR-133, SR-241, and SR-261, costing roughly US$5 to US$15 per day depending on usage

California uses the FasTrak system statewide. Your hire minivan already includes an electronic toll device or plate-based billing. At the Los Angeles pickup counter, you can choose between two options:

• Unlimited toll package: approximately US$11 to US$25 per day, covering all toll usage during the hire
• Pay per use: actual toll charges plus daily or administrative processing fees billed after the hire, sometimes weeks later

If you plan to avoid express lanes entirely and stay on freeways, your toll exposure in Los Angeles can be close to zero. Most major motorways in the area are free.

Yes, all bookings include Tolls Cashback, which allows you to recover up to 5% of your total booking value for tolls paid during your Los Angeles minivan hire.

How it works:

• You pay tolls normally during the hire, whether through the hire company's programme or directly to the toll authority
• After returning the minivan, email [email protected] within 30 days
• Include your reservation confirmation, the signed hire agreement, and a toll receipt or invoice showing the charges

The refund is the lesser of the actual tolls paid or 5% of your booking total. For example, if your Los Angeles minivan hire totals US$600, the cap is US$30. If you paid US$18 in tolls on the I-110 Express Lanes, you receive US$18 back. If you paid US$50, you receive US$30.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

Yes, a physical major credit card in the main driver’s name is required to hire a minivan in Los Angeles. The card must have the driver’s name printed on it and must be presented in person at the counter.

The hire company places a temporary security authorisation hold on the card at pickup. For a standard vehicle in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by brand, location, and vehicle class. A minivan may carry a higher hold than a compact car.

Important points to note:

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold
• The hold reduces your available credit until your bank releases it after the hire, which can take up to 15 working days
• Even if you prepaid your Los Angeles minivan booking online, you must still present a physical credit card at the counter
• Bring a backup credit card in case your primary card is declined

To hire a minivan in Los Angeles without a young-driver surcharge, you must be at least 25 years old. Minivans are specifically listed as a restricted vehicle class, meaning drivers aged 21 to 24 are generally not permitted to hire this category in Los Angeles.

Key age rules for Los Angeles minivan hires:

• 25 and older: no age surcharge, minivan class available
• 21 to 24: young-driver surcharge applies daily, and minivan hires are typically restricted by all major partners
• Under 21: not eligible to hire in California outside of New York and Michigan exceptions, which do not apply in Los Angeles

If you are 21 to 24 and need a vehicle for a group in Los Angeles, consider booking a large SUV or full-size saloon instead, as those classes may be available to younger drivers at some locations, subject to the daily surcharge. Always confirm class availability for your age at the time of booking.

Your Los Angeles minivan hire uses a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid extra charges.

Steps to follow:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the minivan
• Keep the fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Los Angeles minivan below the recorded starting level, the hire company may charge a fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, most bookings include roadside assistance through Terrawind Global Protection, which can be valuable if an incident occurs while driving your minivan on Los Angeles freeways or on a longer journey through Southern California.

Core benefits typically included:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Los Angeles minivan hire, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready.

Important: this benefit applies only to travellers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this cover. It also does not cover damage to the hire minivan itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).

Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, you can add an additional driver to your Los Angeles minivan hire, either at no cost if your rate includes it or for a daily fee payable at the counter.

Daily fees when not included:

• Avis, Budget, Payless: US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, Enterprise: US$15 per day plus taxes

Requirements for adding a driver to your Los Angeles minivan:

• The additional driver must be present at the pickup counter with a valid driving licence
• They must meet the same minimum age requirements (25 for a minivan in Los Angeles)
• If their licence uses a non-Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the minivan may void cover entirely.

Yes, a valid foreign driving licence is generally accepted to hire a minivan in Los Angeles. However, there are important conditions depending on the language and script of your licence.

• If your licence is in English or uses a Latin (Roman) alphabet, it is typically accepted on its own
• If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence
• For licences in other non-English scripts, an IDP is strongly recommended even if not strictly required by every partner

The IDP is a translation booklet only. It is not a standalone licence and will not be accepted without your original licence. You must obtain the IDP in your home country before travelling to Los Angeles, as US organisations such as AAA do not issue IDPs to non-US licence holders.

All documents, including your licence and IDP, must be presented in physical form at the minivan hire counter. Digital copies are not accepted.

The insurance included with your Los Angeles minivan hire depends on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the counter.

The two main protections to look for are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire minivan from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the minivan in Los Angeles. Some US states require a minimum level of liability, but not all. Adding supplementary liability coverage is strongly recommended.

CDW/LDW does not cover tyres, the undercarriage, the roof, or personal belongings. Only drivers listed on the hire agreement are covered. If someone not listed on the contract drives the Los Angeles minivan, cover may be void.

Always confirm what is included on your specific confirmation before accepting or declining any extras at the counter.

Yes, after-hours returns are available at the Los Angeles LAX Consolidated Rent-A-Car facility (ConRAC). Most major hire brands at Los Angeles airport offer 24-hour or extended operations, and key-drop kiosks or booths are available at the ConRAC lot for late returns.

Steps for an after-hours minivan return in Los Angeles:

• Drive to the ConRAC facility following the same route used at pickup
• Park the minivan in your brand's designated return bay and follow any posted signage
• Inspect the vehicle and note any pre-existing damage before leaving
• Use the key-drop envelope or kiosk provided by your hire brand
• Keep a photo of the fuel gauge showing a full tank and a photo of the odometer
• Retain your fuel receipt from a station near the return location

Since no agent is present to inspect the Los Angeles minivan at the time of an after-hours drop, documenting the vehicle's condition with photos protects you against any damage claims raised afterwards. Check your hire agreement for the specific after-hours instructions for your brand.

If you drive your Los Angeles minivan on a cashless toll road without enrolling in the hire company's toll programme, the toll authority will identify the vehicle by its registration plate and invoice the hire company. The hire company then passes the toll charge to you, along with administrative or processing fees that can be significantly higher than the original toll amount.

Specific risks in the Los Angeles area:

• Express Lanes on I-10 and I-110 require a FasTrak transponder. Driving through without one can result in a violation, not just a toll invoice
• Orange County toll roads (SR-73, SR-241, SR-261, SR-133) are fully cashless and will generate an invoice if no transponder is active
• Toll charges from these facilities often appear on your credit card days or even weeks after you return the minivan

To avoid unexpected charges on your Los Angeles minivan hire, you have three options:

• Purchase the unlimited toll package at the counter (approximately US$11 to US$25 per day)
• Opt out and pay tolls directly through the toll agency's website within the permitted window
• Use a personal FasTrak account by registering the minivan's registration plate before driving on toll roads