Minivan Hire
in Kelowna

Hola Car Rentals is a premium partner of the leading car hire companies in Kelowna, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Kelowna.

No. With Hola Car Rentals, all costs and charges for your booking in Kelowna are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kelowna charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a minivan hire in Kelowna, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents presented at the Kelowna counter must be physical originals. Digital copies on a phone or tablet are not accepted. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, a major credit card is required to hire a minivan in Kelowna. The card must be in the main driver’s name with the driver’s name physically printed on the card, and it must be presented in person at the counter.

The hire partner will place a temporary authorisation hold on your card at pickup. For minivan hires in Kelowna, the hold is typically in the range of GBP 300 to GBP 750, though the exact amount depends on the hire company, location, and vehicle class. This hold reduces your available credit until it is released after you return the vehicle.

• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit
• The card must have sufficient available credit to cover the hold plus any expected charges
• Even if you prepaid your minivan booking online, you must still present a physical credit card at the Kelowna counter

It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on in-person authorisations.

The security deposit for a minivan hire in Kelowna is a temporary hold placed on your credit card at pickup, not an actual charge. For Canada, typical holds range from GBP 300 to GBP 500, though some Kelowna locations may require an authorisation of approximately GBP 750, particularly for larger vehicle classes like a minivan.

The exact amount is set by the hire partner’s desk and local policy, so the final figure may differ from these estimates. After you return the minivan and close the contract, the hold is released. Your bank or card issuer controls how quickly the funds become available again, and it can take up to 15 working days for the release to appear on your statement.

• Only a major credit card in the main driver’s name is accepted for the hold
• Debit, prepaid, and virtual cards are not accepted
• Bring a backup credit card in case your primary card is declined
• Set a travel notice with your bank before arriving in Kelowna to avoid fraud blocks

Almost all roads in and around Kelowna are toll-free. British Columbia does not operate a general toll road network, so driving your minivan hire around Kelowna, the Okanagan Valley, and most of the province will not incur any toll charges.

The only tolled crossing in British Columbia is the Port Mann Bridge near Vancouver, which uses a cashless, plate-based billing system. If your minivan hire itinerary takes you to the Greater Vancouver area and you cross the Port Mann Bridge, the toll is captured electronically by licence plate. The hire company will receive the invoice and charge the toll to your card, often along with an administrative processing fee.

• Some hire partners offer an optional toll convenience programme (for example, Enterprise’s TollPass) for a daily fee of approximately US$3.95 to US$4.95, capped per hire period
• Without enrolling in a programme, the hire company charges you the toll plus administrative fees after the hire ends
• There are no congestion charges or emissions zones anywhere in British Columbia

If your Kelowna minivan trip stays within the Okanagan region, you are very unlikely to encounter any tolls at all.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Kelowna minivan hire.

Most driving around Kelowna and the Okanagan is toll-free, but if your minivan trip takes you towards Vancouver and you cross the Port Mann Bridge, any tolls you pay are eligible for this benefit.

To claim your cashback after returning the minivan in Kelowna:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Submissions received more than 30 days after vehicle return are not accepted.

Minivan hires in Kelowna follow a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge. During your Kelowna hire, keep fuel receipts in case of any dispute.

Before returning the minivan, refuel within approximately 15 km of the return location so the gauge does not drop below full on the way back. Take a photo of the full gauge at the pump and keep the final receipt showing the station address, date, and time.

• If you return the minivan below the recorded starting level, the hire partner may charge a fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus a service fee
• Use the correct fuel type for the minivan; wrong-fuel incidents are not covered by the fuel policy
• For after-hours returns in Kelowna, leave the fuel receipt in the key envelope and keep a photo of the full gauge

Yes, provincial law in British Columbia requires every hire vehicle to carry third-party liability cover, so your minivan hire in Kelowna includes statutory liability insurance by default. This means basic protection against bodily injury and property damage you may cause to others is included when you hire through a partner brand in Canada.

However, the statutory minimum may not be sufficient for all situations. You can purchase supplementary liability cover (LIS/ALI/SLI) to increase your protection limits when picking up your Kelowna minivan.

• Statutory liability follows the vehicle and is included in all Canadian hires by law
• Supplementary liability raises the cover limit beyond the provincial minimum
• Third-party liability does not cover damage to the minivan itself; that requires CDW/LDW
• Only drivers named on the hire agreement are covered

Review your booking confirmation to see what liability cover is included in your rate, and confirm the details on the hire agreement when you pick up the Kelowna minivan.

CDW (Collision Damage Waiver) and LDW (Loss Damage Waiver) reduce your financial liability for damage to the minivan hire itself in Kelowna. If the minivan is damaged in a collision, stolen, or vandalised, CDW/LDW limits how much you pay out of pocket, typically up to a deductible or excess amount unless your confirmation states zero deductible.

• Covered: collision damage, theft, vandalism, and other named incidents on the hire agreement
• Not covered: damage to other vehicles or people (that requires LIS/ALI/SLI), tyres, undercarriage, roof, keys, or damage caused by prohibited use such as off-road driving or driving under the influence
• Coverage applies only to drivers named on the hire agreement

When you pick up your Kelowna minivan, confirm that CDW/LDW is listed on the hire agreement and note the deductible amount. If an incident occurs during your Kelowna hire, report it to the partner immediately using the number on your confirmation. Delays in reporting can invalidate the cover.

CDW/LDW is not the same as full cover. Pair it with liability cover (LIS/ALI/SLI) for more complete protection on your Kelowna minivan hire.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered event during your Kelowna minivan hire, especially when driving in more remote areas of the Okanagan or along mountain highways.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to travellers who are not residents of Canada or the United States. Canadian and American residents do not qualify for this travel assistance cover on their Kelowna minivan hire. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, you can add an additional driver to your minivan hire in Kelowna, either as an included benefit or for a fee paid at the counter, depending on your rate.

Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first extra driver is included at no cost. If it does not appear, fees apply at the Kelowna counter:

• Avis, Budget, Payless: approximately US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, Dollar: approximately US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, Enterprise: approximately US$15 per day plus taxes

The additional driver must be present at the Kelowna pickup counter with a valid driver’s licence and any required IDP. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the minivan in Kelowna without being listed on the agreement is not covered by CDW/LDW or liability protections.

Yes, one-way minivan hires are possible in Kelowna, but a drop-off fee may apply when you return the vehicle to a different location than where you picked it up.

The drop-off fee is route-specific and varies by hire partner, the cities involved, the season, and the vehicle class. For a larger vehicle like a minivan, repositioning fees can be higher than for standard cars. The fee is listed under the "To pay at destination" section during the booking process and on your confirmation.

• Same-city returns (for example, Kelowna airport to a Kelowna city centre location) often carry no drop-off fee
• Kelowna to another British Columbia city or another province typically incurs a one-way fee
• Cross-border one-ways (for example, Kelowna to a US city) may be restricted or carry significant fees depending on the partner

Review the details page carefully when booking your Kelowna minivan to confirm whether a drop-off fee applies to your specific route. Changing the return location after booking may reprice the hire and recalculate the fee.

When you arrive to collect your minivan in Kelowna, locate your operating hire brand on your booking confirmation first, then follow the car hire signage at the pickup location.

At Kelowna International Airport (YLW), hire counters are typically located within or adjacent to the terminal building. Follow the "Car Hire" signs after collecting your luggage. If your brand operates from an off-airport location, a shuttle or courtesy vehicle may be required; check your confirmation for specific instructions.

• Confirm the exact counter location and hours on your booking confirmation before you arrive
• If your brand shares a counter with another company in the same group, ask staff at the desk or use the courtesy phone in the terminal
• For city pickup locations in Kelowna, bring the exact address and contact the location in advance if you are arriving outside standard business hours

Counter hours can vary by season and may change on public holidays. Plan your arrival time accordingly, as hire companies typically hold bookings for up to 24 hours from the scheduled pickup time.

An IDP is mandatory for your Kelowna minivan hire if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. For all other non-English licences, an IDP is strongly recommended but not strictly required by law in Canada.

The IDP is a translation document only. It must always be carried alongside your original licence and is not valid as a standalone document. Hire partners at the Kelowna counter may request it in addition to your original licence.

• Obtain your IDP in your home country before travelling to Kelowna; it cannot be issued abroad
• In Canada, organisations like AAA issue IDPs only to holders of US licences, so non-US licence holders must arrange this at home
• Bring both your original licence and the IDP to the Kelowna counter when picking up the minivan
• All documents must be physical originals; digital copies are not accepted

If you are unsure whether your licence requires an IDP for your Kelowna minivan hire, it is always safer to obtain one before your trip.