Minivan Hire
in Baltimore

Hola Car Rentals is the only premium partner of the top car hire brands operating in Baltimore, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Baltimore.

No. With Hola Car Rentals, all costs and charges for your booking in Baltimore are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Baltimore charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Baltimore-Washington International Thurgood Marshall Airport (BWI), minivan hires are not collected inside the terminal. All hire counters are located at the Consolidated Rental Car Facility at Stoney Run Road and New Ridge Road, Hanover, MD (also referenced as 7432 New Ridge Rd, Hanover, MD 21076).

To reach there, go to the Arrivals/Lower Level of the terminal and board the free Rental Car Shuttle at Doors 1, 11, or 16 (area B of the lower level). The shuttle runs 24/7 every 5 to 10 minutes, and the journey takes just a few minutes. Once at the facility, proceed to your hire company's counter inside the building and present your reservation, driver’s licence, and credit card.

From the moment you land in Baltimore, Budget roughly 20 to 45 minutes total: baggage reclaim, a short shuttle wait, and counter processing. Having your documents ready speeds things up considerably. Shuttle frequency may drop to around 25 minutes between 1 AM and 5 AM, so consider this for very early or late arrivals with your minivan reservation.

To collect your minivan hire in Baltimore, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher if required
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be be physical. Digital copies shown on a phone are not accepted at the Baltimore counter. Minivan hires in the United States also require the main driver to be at least 25 years old, as minivans are a restricted vehicle class for younger renters.

The minimum age to hire a minivan in Baltimore without additional surcharges is 25. Minivans are a restricted vehicle class in the United States, meaning hire partners including Avis, Hertz, Alamo, Enterprise, Budget, and others require the main driver to be at least 25 to hire this category.

Drivers aged 21 to 24 are generally not eligible to hire a minivan in Baltimore, even with a young-driver surcharge, because the minivan class falls under the restricted categories that most partners reserve for drivers 25 and older. This applies at BWI Airport and at city locations throughout the Baltimore area.

If you are under 25 and need to transport a group, consider booking a standard SUV or intermediate SUV instead, as those classes are more commonly available to younger renters. Contact customer service before booking if you are unsure whether your age qualifies for the vehicle class you need in Baltimore.

Yes, there are several toll roads in and around Baltimore that you will likely encounter during your minivan hire. Maryland operates a primarily cashless toll system, and most major routes near Baltimore carry tolls.

• Fort McHenry Tunnel (I-95): US$3 to US$6 for standard vehicles
• Baltimore Harbour Thruway Tunnel (I-895): US$3 to US$6
• John F. Kennedy Memorial Highway (I-95 north): US$6 to US$12
• Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
• William Preston Lane Jr. Memorial Bay Bridge: US$2.50 with E-ZPass
• Intercounty Connector (MD-200): US$0.07 to US$0.35 per mile

Payment is handled through E-ZPass or Pay-by-Plate (license plate capture with a mailed invoice). Your minivan hire vehicle will already have an electronic toll device installed. At the Baltimore counter, you can enrol in the hire company's unlimited toll programme, typically priced at US$11 to US$25 per day, or pay per use with actual toll amounts plus administrative fees billed after the hire ends.

There are no congestion charges or emissions zones in Baltimore or anywhere in Maryland.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your minivan hire in Baltimore.

Given that the Baltimore area has several cashless toll roads, including the Fort McHenry Tunnel on I-95, the Harbour Thruway Tunnel on I-895, and the Kennedy Memorial Highway, toll costs can add up during a minivan trip. The Tolls Cashback benefit helps offset those costs.

To claim your cashback after returning your minivan in Baltimore:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted, so keep your toll receipts or transponder statements from your Baltimore minivan hire.

If you choose not to enrol in a toll programme when collecting your minivan in Baltimore, the hire company will still bill you for any tolls incurred. Maryland's toll roads are almost entirely cashless, so driving through a toll plaza without a transponder triggers automatic plate-based billing.

Here is what happens:

• A camera captures your minivan's licence plate at each toll point
• The toll agency invoices the hire company for the charge
• The hire company then passes the toll amount to your credit card, plus an administrative or processing fee per transaction
• These charges can appear days or even weeks after you return the minivan in Baltimore, since toll agencies process invoices in batches

If you fail to pay a toll invoice by its due date, a civil penalty and potential vehicle registration suspension can follow, so it is important to monitor post-hire charges on your card statement. To avoid surprise fees, consider enrolling in the hire company's toll programme at the Baltimore counter, or use a third-party service like NextPass by adding your minivan's plate number before your trip.

Minivan hires in Baltimore follow a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.

At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Baltimore counter.

When returning your minivan in Baltimore, refuel within approximately 10 miles of the return location at BWI's Consolidated Rental Car Facility on Stoney Run Road. Refuelling too far away risks the gauge dropping slightly before you arrive, which can trigger a shortfall charge.

If you return the minivan below the recorded starting level, you may be charged:

• A fuel shortfall at the hire company's refuelling rate, which is typically higher than pump prices
• A refuelling service or administrative fee on top of the fuel cost

Keep your final fuel receipt showing the date, time, and station address. For after-hours returns at the Baltimore facility, leave the receipt in the vehicle and keep a photo of the full gauge as proof.

Returning your minivan hire at Baltimore-Washington International Airport is straightforward. Follow the Hire Car Return signs from the motorway to the Consolidated Rental Car Facility entrance on Stoney Run Road and New Ridge Road in Hanover, MD.

Once at the facility:

• Park your minivan in the designated return area for your hire company
• Remove all personal belongings from the minivan
• For after-hours returns, leave the keys inside the unlocked vehicle and keep your belongings; you will receive an e-receipt later
• For standard returns during counter hours, an agent will inspect the minivan and close the contract

After dropping off the minivan, board the free 24/7 shuttle back to the Baltimore airport terminal. The shuttle runs every 5 to 10 minutes from the facility and drops you at the Arrivals/Lower Level doors. The shuttle operates around the clock, so late-night or early-morning returns are not a problem at this Baltimore location.

When you collect your minivan hire in Baltimore, the hire company will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hire concludes and your bank releases the hold.

For standard vehicles in the United States, typical holds range from US$300 to US$400. For a minivan, which is a larger vehicle class, the hold may be at the higher end of that range or above it depending on the partner brand and location.

Important requirements for the deposit on your Baltimore minivan hire:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the main driver’s name printed on it
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• The card must have sufficient available credit to cover the hold plus any expected charges

After returning your minivan in Baltimore, the hold is released by the hire company, but your bank controls when it reappears on your available credit, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined at the Baltimore counter.

Yes, Baltimore has an active but uneven speed camera system that can catch minivan hire drivers off guard. The citywide camera network was largely taken offline following contractor issues, but cameras have been reactivated in specific school zones in East Baltimore, including on Harford Avenue near Johnston Square Elementary and on Argonne Drive serving Walter P. Carter and Lois T. Murray Elementary schools.

Key points for minivan hire drivers in Baltimore:

• School zone cameras operate on weekdays from 6 AM to 8 PM
• Fines are tiered: US$40 for 12 to 15 mph over the limit, rising to US$425 for 40 or more mph over
• No points are added to your licence, but fines are real and will be billed to the hire company, which then charges your credit card after the hire ends
• Baltimore County, surrounding the city, has more consistent automated enforcement than the city itself

Because the active camera locations in Baltimore are limited and not always clearly marked, the safest approach when driving your minivan hire is to observe posted speed limits throughout the city, especially near schools on weekday mornings and afternoons.

Yes, you can add an additional driver to your minivan hire in Baltimore, either as an included benefit or for a fee at the counter, depending on your rate.

Check your booking confirmation first. If it states Additional Driver Free of Charge, the first extra driver is included at no cost. If it is not included, daily fees apply by partner brand:

• Avis, Budget, Payless: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, Enterprise: US$15 per day (plus taxes)

The additional driver must be present at the Baltimore collection point with a valid driver’s licence and any required ID. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the minivan in Baltimore without being listed on the agreement is not covered by the hire protections, including CDW/LDW.

Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of collection in Baltimore.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can be valuable if an incident occurs during your minivan hire in Baltimore or on nearby motorways such as I-95 or I-695.

Coverage typically includes:

• Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This benefit is available to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage.

If you need help during your Baltimore minivan hire, contact Terrawind 24/7:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Travel assistance does not cover damage to the minivan itself (that is CDW/LDW) or liability to third parties (that is LIS/SLI). Check your booking confirmation for the exact terms that apply to your Baltimore hire.

Yes, hiring a minivan at Baltimore-Washington International Airport (BWI) includes standard airport-related fees that are added on top of the base hire rate. These are common at all major US airports and are not unique to Baltimore, but they can noticeably increase the total cost of your minivan hire.

Typical fees you may see on a Baltimore airport minivan hire include:

• Airport Concession Recovery Fee (ACRF): a percentage charged by hire companies to recover the cost of operating at BWI
• Customer Facility Charge (CFC): a per-day fee that funds the Consolidated Rental Car Facility where you collect and return your minivan
• State and local hire taxes applicable in Maryland

Your booking confirmation will show which of these fees are included in your prepaid rate and which are listed under Total to pay at destination. If your confirmation shows Taxes and Fees: Included, you should not be billed separately for those items at the Baltimore counter. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee may apply. Review your confirmation carefully before arriving at the BWI minivan hire counter.