NUESTROS BENEFICIOS
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Cancelación Gratuita
Cancela tu reservación hasta 48 horas antes de retirar el auto sin costo alguno
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Tarifa All Inclusive+
Solo en Hola encontrarás la tarifa con los mejores beneficios y coberturas del mercado
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Sin Costos Adicionales
No pagues más al retirar el vehículo. Te garantizamos por lo menos un 60% de ahorro
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Seguro de Viajes Gratis
Cobertura de salud de US$150.000 gratis en todas las reservas para todos los pasajeros
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Cobertura Máxima
Seguro a terceros con cobertura desde US$300.000 incluido en tarifas e itinerarios seleccionados
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Cashback por Peajes
Te reembolsamos el dinero que gastes en peajes
Preguntas más frecuentes
What does my Hola Car Rentals booking include that other companies don’t offer? What does my Hola Car Rentals booking include that other companies don’t offer? What does my Hola Car Rentals booking include that other companies don’t offer?
Hola Car Rentals is the only premium partner of the top car rental companies in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes additional benefits that no other company can match:
- Free liability coverage starting at USD 300,000 in case of an accident (applies only to certain rates and itineraries).
- Toll cashback, allowing you to recover 100% of the toll charges incurred during your rental period.
- Premium travel medical assistance covering up to 5 passengers in case of a medical emergency, excluding pre-existing conditions.
All of this comes at no extra cost, ensuring a unique rental experience with full protection and peace of mind throughout your trip.
Hola Car Rentals is the only premium partner of the leading car rental companies in the United Kingdom, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only to certain rates and itineraries).
- Toll cashback, allowing you to recover 100% of toll charges during your booking.
- Premium travel medical assistance, covering up to 5 passengers in case of medical emergency, excluding pre-existing conditions.
All of this at no extra cost, guaranteeing you a unique rental experience with full protection and peace of mind throughout your trip.
Hola Car Rentals is the only premium partner of the leading car rental companies in the United States, giving you exclusive access to our special rates. These rates offer an additional benefit that no other company can match:
- Toll cashback, allowing you to recover 100% of toll charges during your booking.
All at no extra cost, guaranteeing you a unique rental experience full of savings throughout your trip.
Why is it not a good idea to use your credit card’s insurance? Why is it not a good idea to use your credit card insurance? Why isn’t it a good idea to use your credit card insurance?
Some credit cards offer car rental insurance, but it's important to know that they often exclude third-party liability coverage and may include deductibles, which can lead to unexpected costs. Additionally, processing a claim in the event of an accident can take months.
When you book with Hola Car Rentals, you get full coverage for the rental vehicle and liability protection starting at USD 300,000 (applies only to certain rates and itineraries). Quick claims processing, no deductibles, no hidden fees, and no surprises.
Some credit cards offer car rental insurance, but it’s important to know that they often exclude full vehicle coverage and may include deductibles, resulting in unexpected costs. Additionally, filing a claim after an accident can take months to process.
When you book with Hola Car Rentals, you get full coverage for the rental car with no deductible (applies only to certain rates and itineraries). Claims are processed quickly, with no hidden fees and no surprises.
Some credit cards offer car rental insurance, but it’s important to know that they often exclude third-party liability coverage and may include deductibles, leading to unexpected costs. Additionally, filing a claim after an accident can take months to process.
At the rental counter, you can purchase coverage for your rental car at an additional cost. These options typically have no deductibles and allow for faster claims processing.
What documents and requirements do I need to pick up the car? What documents and requirements do I need to collect the car? What documents and requirements do I need to pick up the car?
The physical documents and requirements to pick up your rental car are:
- Valid driver’s license.
- Valid physical credit card in the name of the person picking up the car, for the security deposit. Prepaid credit cards or cards in the name of third parties or companies are not accepted.
- Round-trip flight or cruise tickets.
- Valid passport.
- Printed booking voucher (required only for Hertz).
- Minimum age of 25 years (minimum age for Avis and Budget is 21).
- Security deposit payment or hold (amount varies by rental company).
The physical documents and requirements needed to collect your rental car are:
- A valid driving licence.
- A valid physical credit card in the name of the person collecting the vehicle, to pay the security deposit. Prepaid credit cards or cards in the name of third parties or businesses are not accepted.
- Return flight or cruise tickets.
- A valid passport.
- A printed booking voucher (required only for Hertz bookings).
- Minimum age of 25. (For certain vehicle categories, the minimum age is 30.)
- Payment of the security deposit or authorisation hold (the amount varies depending on the rental company).
The physical documents and requirements to collect your rental car are:
- A valid driver’s license.
- A valid physical credit card in the name of the person collecting the car, to pay the security deposit. Prepaid credit cards or cards in the name of third parties or businesses are not accepted.
- Payment of the security deposit or hold (the amount varies depending on the rental company).
What payment methods are accepted on our website? What payment methods are accepted on our website? What payment methods are accepted on our website?
The accepted payment methods on our website are:
- Credit card in your name or in the name of a family member, friend, or company.
- Debit card with Visa or MasterCard logo.
- PayPal
- Apple Pay
- Google Pay
Additionally, the booking holder must have a physical credit card to pick up the vehicle. Prepaid credit cards or cards in the name of third parties or companies are not accepted.
The accepted payment methods on our website are:
- Credit card in your name or in the name of a family member, friend, or company.
- Debit card with Visa or MasterCard logo.
- PayPal
- Apple Pay
- Google Pay
Additionally, the booking holder must have a physical credit card to pick up the vehicle. Prepaid credit cards or cards in the name of third parties or companies are not accepted.
The accepted payment methods on our website are:
- Credit card in your name or in the name of a family member, friend, or company.
- Debit card with Visa or MasterCard logo.
- PayPal
- Apple Pay
- Google Pay
Additionally, the booking holder must have a physical credit card to pick up the vehicle. Prepaid credit cards or cards in the name of third parties or companies are not accepted.
Can I pay the deposit with a family member’s or friend’s credit card? Can I pay the deposit with a family member’s or friend’s credit card? Can I pay the deposit with a family member’s or friend’s credit card?
No. The credit card used for the security deposit hold must be in the name of the booking holder. Your name must be physically printed on the card, and cards belonging to third parties are not accepted.
No. The credit card used for the security deposit hold must be in the name of the booking holder. Your name must be physically printed on the card, and cards belonging to third parties are not accepted.
No. The credit card used for the security deposit hold must be in the name of the booking holder. Your name must be physically printed on the card, and cards belonging to third parties are not accepted.
What services are included in my booking? What services are included in my booking? What services are included in my booking?
Our rates include:
- Insurance for the rental vehicle.
- Theft protection for the vehicle.
- Free third-party liability coverage starting at USD 300,000 (only valid for certain rates and itineraries).
- Toll cashback.
- Zero deductibles.
- Taxes and fees included.
- Additional driver.
- Free cancellation (up to 48 hours in advance).
- 24/7 roadside assistance.
- Unlimited mileage.
- Fuel policy: full to full.
- Travel insurance with medical coverage up to USD 150,000.
- Cancellation insurance up to USD 1,500.
- Luggage loss compensation by airlines up to USD 1,500.
Our rates do NOT include:
- GPS.
- Child seats.
- Fuel (gasoline).
- Personal items insurance (not required by law).
- One-way drop-off fee to a different state.
Our rates include:
- Insurance for the rental car.
- Theft protection for the vehicle.
- Damage and theft protection with no deductible (applies only to certain rates and itineraries).
- Toll cashback.
- No deductibles (applies only to certain rates and itineraries).
- All taxes and surcharges included.
- Free cancellation (up to 48 hours before pick-up).
- 24/7 roadside assistance.
- Unlimited mileage.
- Fuel policy: full to full.
- Travel insurance with medical coverage up to GBP£100,000.
- Cancellation insurance up to £1,500.
- Compensation for airline-lost luggage up to £1,500.
Our rates DO NOT include:
- GPS.
- Child seats.
- Fuel (gasoline).
- Insurance for personal belongings (not required by law).
- Drop-off fee for returning the car to a different location.
Our rates include:
- Toll cashback.
- Taxes and surcharges included (applies only to certain rates and itineraries).
- Free cancellation (up to 48 hours before pick-up).
- 24/7 roadside assistance.
- Unlimited mileage.
- Fuel policy: full to full.
Our rates do NOT include:
- Vehicle insurance (damage or third-party liability).
- GPS.
- Child seats.
- Fuel (gasoline).
- Personal belongings insurance (not legally required).
- One-way drop-off fees.
How can I cancel my booking? How can I cancel my booking? How can I cancel my booking?
To cancel your booking, please contact our customer service team via WhatsApp. Refunds may take 7 to 10 business days.
To cancel your booking, please contact our customer service team via WhatsApp. Refunds may take 7 to 10 business days.
To cancel your booking, please contact our customer service team via WhatsApp. Refunds may take 7 to 10 business days.
How can I modify or change my booking? How can I modify or change my booking? How can I modify or change my booking?
To modify your booking, you must first cancel it and then make a new one with the changes you need. It is not possible to edit an existing booking.
To modify your booking, you must first cancel it and then make a new one with the changes you need. It is not possible to edit an existing booking.
To modify your booking, you must first cancel it and then make a new one with the changes you need. It is not possible to edit an existing booking.
How does the toll cashback benefit work? How does the toll cashback benefit work? How does the toll cashback benefit work?
All our rates include 100% reimbursement of the tolls you pay. To request it, you must email soporte@holacarrentals.com within 30 days after returning the vehicle with the following information:
- Proof of your booking with Hola and your itinerary.
- Copy of the rental agreement.
- Receipt showing toll charges.
Important:
- The refund will be issued to the same payment method used for the booking. This process may take 7 to 10 business days.
- To be valid, the claim must be made within 30 days of returning the car. Claims submitted after this period will not be accepted.
All our rates include 100% reimbursement of the tolls you pay. To request it, you must email soporte@holacarrentals.com within 30 days after returning the vehicle with the following information:
- Proof of your booking with Hola and your itinerary.
- Copy of the rental agreement.
- Receipt showing toll charges.
Important:
- The refund will be issued to the same payment method used for the booking. This process may take 7 to 10 business days.
- To be valid, the claim must be made within 30 days of returning the car. Claims submitted after this period will not be accepted.
All our rates include 100% reimbursement of the tolls you pay. To request it, you must email soporte@holacarrentals.com within 30 days after returning the vehicle with the following information:
- Proof of your booking with Hola and your itinerary.
- Copy of the rental agreement.
- Receipt showing toll charges.
Important:
- The refund will be issued to the same payment method used for the booking. This process may take 7 to 10 business days.
- To be valid, the claim must be made within 30 days of returning the car. Claims submitted after this period will not be accepted.
Are electronic toll systems included in my booking? Are electronic toll systems included in my booking? Are electronic toll systems included in my booking?
Although prepaid electronic toll systems are not included in our rates, only Hola Car Rentals offers you the toll cashback benefit: we reimburse 100% of the toll charges generated during the rental contract period.
Although prepaid electronic toll systems are not included in our rates, only Hola Car Rentals offers you the toll cashback benefit: we reimburse 100% of the toll charges generated during the rental contract period.
Although prepaid electronic toll systems are not included in our rates, only Hola Car Rentals offers you the toll cashback benefit: we reimburse 100% of the toll charges generated during the rental contract period.
What should I do if I get charged extra for tolls? What should I do if I get charged extra for tolls? What should I do if I get charged extra for tolls?
Hola Car Rentals offers an additional toll cashback benefit. To use it, the booking holder must contact us directly and submit the necessary documentation to receive a 100% refund of toll charges incurred during the rental. Please note that any traffic fines and related administrative fees will be charged directly to the credit card registered by the rental company.
Hola Car Rentals offers an additional toll cashback benefit. To use it, the booking holder must contact us directly and submit the necessary documentation to receive a 100% refund of toll charges incurred during the rental. Please note that any traffic fines and related administrative fees will be charged directly to the credit card registered by the rental company.
Hola Car Rentals offers an additional toll cashback benefit. To use it, the booking holder must contact us directly and submit the necessary documentation to receive a 100% refund of toll charges incurred during the rental. Please note that any traffic fines and related administrative fees will be charged directly to the credit card registered by the rental company.
Where in the United States can I pick up the car? Where in the UK can I pick up the car? Where in the United States can I pick up the car?
Our location network includes all major airports in the United States and over 10,000 pick-up points across all 50 states.
Our network of locations includes all major airports in the United Kingdom and over 5,000 pick-up points across the country's 100 counties.
Our location network includes all major airports in the United States and over 10,000 pick-up points across all 50 states.
Can I make a reservation by phone? Can I make a reservation by phone? Can I make a reservation by phone?
By booking through our website, you get access to the most competitive rates and market discounts. We do not accept reservations by phone or any other means.
By booking through our website, you get access to the most competitive rates and market discounts. We do not accept reservations by phone or any other means.
By booking through our website, you get access to the most competitive rates and market discounts. We do not accept reservations by phone or any other means.
How can I avoid underage driver fees? How can I avoid underage driver fees? Can I avoid underage driver fees if I’m under 25?
When booking with Avis or Budget, drivers between 21 and 24 years old are exempt from the young driver surcharge. This benefit applies only to the following car categories: Economy, Compact, Standard, Intermediate, and Intermediate SUV.
It is not possible to avoid the underage surcharge. If you are under 25, you can still rent a car without issue; however, depending on the county you are traveling to, you may be subject to additional fees and specific conditions set by each rental company.
No. If you’re under 25, you can still rent a car without issue; however, depending on the state you’re traveling to, you may be subject to additional fees and specific conditions set by each rental company.
Can I rent a car if I’m under 25? Can I rent a car if I’m under 25? Can I rent a car if I’m under 25?
If you rent with Avis, drivers aged 21 to 24 do not pay the young driver surcharge for the following categories: Economy, Compact, Standard, Intermediate, and Intermediate SUV. If you book with other companies and are under 25, you can still rent without issue; however, depending on the state you're traveling to, additional charges and specific rental conditions may apply.
Yes, if you are under 25, you can rent a car without issue; however, depending on the county you are traveling to, you may be subject to additional charges and specific conditions from each rental company.
If you’re under 25, you can still rent a car without issue; however, depending on the state you’re traveling to, you may be subject to additional fees and specific conditions set by each rental company.
Can I modify my booking after signing the rental agreement? Can I modify my booking after signing the rental agreement? Can I modify my booking after signing the rental agreement?
Once the agreement has been signed and the car has been handed over, it is no longer possible to modify or cancel the booking through Hola Car Rentals. Any changes must be handled directly with the rental company.
Once the agreement has been signed and the car has been handed over, it is no longer possible to modify or cancel the booking through Hola Car Rentals. Any changes must be handled directly with the rental company.
Once the agreement has been signed and the car has been handed over, it is no longer possible to modify or cancel the booking through Hola Car Rentals. Any changes must be handled directly with the rental company.
Can I pick up the car in one city and return it in another? Can I pick up the car in one city and return it in another? Can I pick up the car in one city and return it in another?
Yes. If you want to return the car to a different location, you can indicate this during the booking by selecting the “Return the car to a different location” option. If you have already picked up the vehicle and want to change the drop-off location, you must contact the rental company directly to request the change, which may result in additional charges.
Yes. If you want to return the car to a different location, you can indicate this during the booking by selecting the “Return the car to a different location” option. If you have already picked up the vehicle and want to change the drop-off location, you must contact the rental company directly to request the change, which may result in additional charges.
Yes. If you want to return the car to a different location, you can indicate this during the booking by selecting the “Return the car to a different location” option. If you have already picked up the vehicle and want to change the drop-off location, you must contact the rental company directly to request the change, which may result in additional charges.
Are child seats included in my booking? Are child seats included in my booking? Are baby seats included in my booking?
No. Child seats are not included in our rates. If you want to add a child seat or other extra services, you must request them directly at the rental company counter. Please note that these services are subject to availability and may incur additional charges.
No. Child seats are not included in our rates. If you want to add a child seat or other extra services, you must request them directly at the rental company counter. Please note that these services are subject to availability and may incur additional charges.
No. Baby seats are not included in our rates. If you’d like to add a child seat or any other extra service, you must request it directly at the rental company’s counter. Please note that these services are subject to availability and may carry additional charges.
What should I do if there are additional charges? What should I do if there are additional charges? What should I do if there are additional charges?
The booking holder must contact the rental company directly. It’s important to note that the rental company will charge any fines and applicable administrative fees directly to the registered credit card.
The booking holder must contact the rental company directly. It’s important to note that the rental company will charge any fines and applicable administrative fees directly to the registered credit card.
The booking holder must contact the rental company directly. It’s important to note that the rental company will charge any fines and applicable administrative fees directly to the registered credit card.
How can I avoid additional charges or fees? How can I avoid additional charges or fees? How can I avoid additional charges or fees?
At the time of pick-up, carefully review the rental agreement to ensure that the terms match those of the booking made on our website.
At the time of pick-up, carefully review the rental agreement to ensure that the terms match those of the booking made on our website.
At the time of pick-up, carefully review the rental agreement to ensure that the terms match those of the booking made on our website.
What happens if I return the car later than agreed? What happens if I return the car later than agreed? What happens if I return the car later than agreed?
If you return the car after the time stated in the rental agreement, additional charges will apply. In this case, you must contact the office where you picked up the vehicle. The contact number can be found on the copy of the agreement provided at the start of your rental. If you return the vehicle early, NO refund will be issued for the unused rental period.
If you return the car after the time stated in the rental agreement, additional charges will apply. In this case, you must contact the office where you picked up the vehicle. The contact number can be found on the copy of the agreement provided at the start of your rental. If you return the vehicle early, NO refund will be issued for the unused rental period.
If you return the car after the time stated in the rental agreement, additional charges will apply. In this case, you must contact the office where you picked up the vehicle. The contact number can be found on the copy of the agreement provided at the start of your rental. If you return the vehicle early, NO refund will be issued for the unused rental period.
How can I use the insurance included in my booking? How can I use the insurance included in my booking? How can I use the insurance included in my booking?
In the event of an accident or issue, the booking holder must contact the rental company directly using the phone number listed in the rental agreement. They will process the applicable coverage according to the terms of the included policy.
In the event of an accident or issue, the booking holder must contact the rental company directly using the phone number listed in the rental agreement. They will process the applicable coverage according to the terms of the included policy.
In the event of an accident or issue, the booking holder must contact the rental company directly using the phone number listed in the rental agreement. They will process the applicable coverage according to the terms of the included policy.
Can I add an additional driver to my booking? Can I add an additional driver to my booking? Can I add an additional driver to my booking?
Yes, you can add an additional driver at no extra cost.
The additional driver must be present at the time of vehicle pick-up and must meet the minimum requirements to rent a car in the United States.
Yes, you can add additional drivers for an extra fee, which must be paid at the rental company’s counter. All drivers must be present at the time of vehicle pick-up and meet the minimum requirements to rent a car in the United Kingdom.
Yes, you can add additional drivers for an extra cost, which must be paid at the rental company's counter. All additional drivers must be present at the time of vehicle pick-up and meet the minimum requirements to rent a car in the United States.
How do I confirm my booking? How do I confirm my booking? How do I confirm my booking?
Once you complete your booking and receive the confirmation email with the details, your reservation is confirmed. No additional steps are needed.
Once you complete your booking and receive the confirmation email with the details, your reservation is confirmed. No additional steps are needed.
Once you complete your booking and receive the confirmation email with the details, your reservation is confirmed. No additional steps are needed.
Is it possible to rent a car for more than 30 days? Is it possible to rent a car for more than 30 days? Is it possible to rent a car for more than 30 days?
Yes, some of our rental partners allow rentals for 30 days or more. When searching on our platform, the system will display the available results based on your selected rental period and the rental companies that support it.
Yes, some of our rental partners allow rentals for 30 days or more. When searching on our platform, the system will display the available results based on your selected rental period and the rental companies that support it.
Yes, some of our rental partners allow rentals for 30 days or more. When searching on our platform, the system will display the available results based on your selected rental period and the rental companies that support it.
Can I drive the car in another state or country? Can I drive the car in another state or country? Can I drive the car in another state or country?
With most rental companies, you can drive the car between different U.S. states and also cross the border into Canada.
Driving into Mexico is not allowed. If you plan to leave the reservation territory, you must inform the rental company at the time of vehicle pick-up to avoid issues or additional charges.
With some rental companies, you can drive the car between different counties and even cross the border.
If you plan to travel outside the area covered by your booking, you must inform the rental company at the time of pick-up to avoid issues or additional charges.
With most rental companies, you can drive the car between different U.S. states and also cross the border into Canada.
Driving into Mexico is not allowed. If you plan to leave the reservation territory, you must inform the rental company at the time of vehicle pick-up to avoid issues or additional charges.
What should I do if I have an accident? What should I do if I have an accident? What should I do if I have an accident?
If you are involved in an accident, first contact emergency services and then notify the rental company. The contact number for the office is listed on the rental agreement you received when picking up the vehicle.
If you are involved in an accident, first contact emergency services and then notify the rental company. The contact number for the office is listed on the rental agreement you received when picking up the vehicle.
If you are involved in an accident, first contact emergency services and then notify the rental company. The contact number for the office is listed on the rental agreement you received when picking up the vehicle.
Can someone else drive the rental car? Can someone else drive the rental car? Can someone else drive the rental car?
Only individuals listed on the rental agreement are allowed to drive the vehicle. You can add an additional driver at no extra cost, as long as they are present at the time of pick-up and meet the same requirements as the primary driver.
Only individuals listed on the rental agreement are allowed to drive the car. You can add additional drivers for an extra fee, which must be paid at the rental company’s counter. All drivers must be present at the time of pick-up and meet the minimum requirements to rent a car in the United Kingdom.
Only drivers listed on the rental agreement are allowed to operate the vehicle. You can add additional drivers for an extra fee, which must be paid at the rental company’s counter. All drivers must be present at the time of pick-up and meet the minimum requirements to rent a car in the United States.
Are there any usage restrictions for the rental car? Are there any usage restrictions for the rental car? Are there any usage restrictions for the rental car?
Vehicles rented through Hola Car Rentals are intended for personal use only. They must not be used for towing, public transport, or any other purpose outside of personal rental. Any additional restrictions will be communicated at the time of signing the rental agreement.
Vehicles rented through Hola Car Rentals are intended for personal use only. They must not be used for towing, public transport, or any other purpose outside of personal rental. Any additional restrictions will be communicated at the time of signing the rental agreement.
Vehicles rented through Hola Car Rentals are intended for personal use only. They must not be used for towing, public transport, or any other purpose outside of personal rental. Any additional restrictions will be communicated at the time of signing the rental agreement.
What is the minimum age to rent a car? What is the minimum age to rent a car? What is the minimum age to rent a car?
With most of our partner rental companies, the minimum age to rent a car without extra fees is 25 years old. If you are under 25, you can still rent a car, but additional fees and special conditions may apply depending on the state and the rental company’s policies.
With most of our partner rental companies, the minimum age to rent a car without extra fees is 25 years old. If you are under 25, you can still rent a car, but additional fees and special conditions may apply depending on the state and the rental company’s policies.
With most of our partner rental companies, the minimum age to rent a car without extra fees is 25 years old. If you are under 25, you can still rent a car, but additional fees and special conditions may apply depending on the state and the rental company’s policies.
What credit cards are accepted for the security deposit? What credit cards are accepted for the security deposit payment? What credit cards are accepted for the security deposit?
The credit card you use to pay the security deposit must meet the following conditions:
- It must be a credit card with available credit; prepaid credit cards are not accepted.
- The card must be in perfect condition; cards with scratches or damage will not be accepted.
- Your name must be physically printed on the card.
- The card must have a chip and be usable in the United States.
- It must be a physical/original card; digital cards are not accepted.
- The card must be in your name; credit cards belonging to family members or companies are NOT valid.
The credit card you use to pay the security deposit must meet the following conditions:
- It must be a valid credit card with an active credit line — prepaid cards are not accepted.
- It must be in perfect condition — cards with scratches or partial damage will not be accepted.
- Your name must be printed on the card.
- It must have a chip and be enabled for use in the United Kingdom.
- It must be a physical, original card — digital cards are not accepted.
- It must be in your name — credit cards from family members or companies are NOT valid.
The credit card you use to pay the security deposit must meet the following conditions:
- It must be a credit card with available credit; prepaid credit cards are not accepted.
- The card must be in perfect condition; cards with scratches or damage will not be accepted.
- Your name must be physically printed on the card.
- The card must have a chip and be usable in the United States.
- It must be a physical/original card; digital cards are not accepted.
- The card must be in your name; credit cards belonging to family members or companies are NOT valid.
Why do I need a credit card to pick up the car? Why do I need a credit card to collect the car? Why do I need a credit card to pick up the car?
- You must present a physical and personal credit card, valid in the country where you pick up the vehicle, with sufficient funds for a security deposit hold. This amount will be released once the car is returned.
- The card must belong to the booking holder; cards from third parties are not accepted.
- The rental company is solely responsible for approving the card.
- Paying in advance online does not exempt you from presenting a valid international credit card at the time of pick-up.
- You must present a physical, personal credit card valid in the pick-up country, with enough funds to place a refundable security deposit hold.
- The card must be in the booking holder’s name; third-party cards are not accepted.
- Card approval is at the rental company’s sole discretion.
- Paying online in advance does not exempt you from presenting a valid credit card at pick-up.
The credit card used for the security deposit must meet the following conditions:
- It must be a valid credit card with an active credit line — prepaid cards are not accepted.
- It must be undamaged — scratched or bent cards will not be accepted.
- Your name must be physically printed on the card.
- It must have a chip and be enabled for use in the UK.
- It must be a physical, original card — no digital versions.
- It must be in your name — cards from relatives or companies are NOT valid.
- You must present a physical and personal credit card, valid in the country where you pick up the vehicle, with sufficient funds for a security deposit hold. This amount will be released once the car is returned.
- The card must belong to the booking holder; cards from third parties are not accepted.
- The rental company is solely responsible for approving the card.
- Paying in advance online does not exempt you from presenting a valid international credit card at the time of pick-up.
What is a prepaid booking voucher? What is a prepaid booking voucher? What is a prepaid booking voucher?
It is a digital document sent to your email at the time of booking. This voucher must be printed and presented when picking up the car. It is only issued for bookings with Hertz, and printing it is required to avoid additional charges.
The document officially confirms all contracted services, payment terms, rates, discounts, and availability of the selected car group.
It is a digital document sent to your email at the time of booking. This voucher must be printed and presented when picking up the car. It is only issued for bookings with Hertz, and printing it is required to avoid additional charges.
The document officially confirms all contracted services, payment terms, rates, discounts, and availability of the selected car group.
Bookings made through our platform do not include a voucher. However, you can print your confirmation email and present it as proof of your reservation.
What is the security deposit? What is the security deposit? What is the security deposit?
The security deposit is an amount of money provided by the booking holder via credit card to cover potential additional charges such as damages or fines. This amount is held during the rental period and released once the car is returned in agreed condition. It’s important to read and understand the rental terms and conditions, including those related to the deposit.
The security deposit is an amount of money provided by the booking holder via credit card to cover potential additional charges such as damages or fines. This amount is held during the rental period and released once the car is returned in agreed condition. It’s important to read and understand the rental terms and conditions, including those related to the deposit.
The security deposit is an amount of money provided by the booking holder via credit card to cover potential additional charges such as damages or fines. This amount is held during the rental period and released once the car is returned in agreed condition. It’s important to read and understand the rental terms and conditions, including those related to the deposit.
Can I pay for my booking with someone else’s card? Can I pay for my booking with someone else’s card? Can I pay for my booking with someone else’s card?
Yes. You can pay online using a card in your name or in the name of a family member, friend, or company. However, the credit card presented when picking up the vehicle must belong to the booking holder. Third-party cards are not accepted at that time.
Yes. You can pay online using a card in your name or in the name of a family member, friend, or company. However, the credit card presented when picking up the vehicle must belong to the booking holder. Third-party cards are not accepted at that time.
Yes. You can pay online using a card in your name or in the name of a family member, friend, or company. However, the credit card presented when picking up the vehicle must belong to the booking holder. Third-party cards are not accepted at that time.
Where can I find my booking voucher? Where can I find my booking voucher? Where can I find my booking voucher?
The voucher is sent via email immediately after completing your online reservation. You must print it and present it when picking up the car (only required for bookings with Hertz).
The voucher is sent via email immediately after completing your online reservation. You must print it and present it when picking up the car (only required for bookings with Hertz).
The voucher is sent via email immediately after completing your online reservation. You must print it and present it when picking up the car (only required for bookings with Hertz).
What is your cancellation policy? What is your cancellation policy? What is your cancellation policy?
- If you cancel your booking at least 48 hours before the scheduled pick-up time, there is no penalty.
- If you cancel within 48 hours of pick-up, a 50% penalty of the total booking amount will be charged.
- If you do not use your booking or cancel after the scheduled start time, a 100% penalty of the total amount will apply.
- No exceptions will be made!
- If you cancel your booking at least 48 hours before the scheduled pick-up time, there is no penalty.
- If you cancel within 48 hours of pick-up, a 50% penalty of the total booking amount will be charged.
- If you do not use your booking or cancel after the scheduled start time, a 100% penalty of the total amount will apply.
- No exceptions will be made!
- If you cancel your booking at least 48 hours before the scheduled pick-up time, there is no penalty.
- If you cancel within 48 hours of pick-up, a 50% penalty of the total booking amount will be charged.
- If you do not use your booking or cancel after the scheduled start time, a 100% penalty of the total amount will apply.
- No exceptions will be made!
Can I add GPS or fuel to my booking? Can I add GPS or fuel to my booking? Can I add GPS or fuel to my booking?
Hola Car Rentals rates include vehicle insurance, free liability coverage (only valid for certain rates and itineraries), taxes, unlimited mileage, and an additional driver. If you wish to add other services like GPS or fuel, you must request them directly at the rental counter when picking up the vehicle. These services may incur an additional fee set by the rental company.
If you wish to include additional services such as GPS or fuel, you must request them directly at the counter when picking up the car. These services may carry an additional cost determined by the rental company.
If you wish to include services such as GPS or fuel, you must request them directly at the counter when picking up the car. These services may incur an additional cost set by the rental company.
Are pets allowed in the rental car? Are pets allowed in the rental car? Are pets allowed in the rental car?
Most rental companies allow pets. However, we recommend contacting the rental office directly to inform them. Also, make sure to return the vehicle clean and free of pet hair to avoid cleaning or repair charges.
Most rental companies allow pets. However, we recommend contacting the rental office directly to inform them. Also, make sure to return the vehicle clean and free of pet hair to avoid cleaning or repair charges.
Most rental companies allow pets. However, we recommend contacting the rental office directly to inform them. Also, make sure to return the vehicle clean and free of pet hair to avoid cleaning or repair charges.
Is smoking inside the vehicle prohibited? Is smoking inside the vehicle prohibited? Is smoking inside the vehicle prohibited?
Yes. Most rental companies have a non-smoking policy, so smoking inside the vehicle is prohibited. If smoking is detected, additional charges may apply.
Yes. Most rental companies have a non-smoking policy, so smoking inside the vehicle is prohibited. If smoking is detected, additional charges may apply.
Yes. Most rental companies have a non-smoking policy, so smoking inside the vehicle is prohibited. If smoking is detected, additional charges may apply.
What types of cars can I rent? What types of cars can I rent? What types of cars can I rent?
Hola Car Rentals offers a wide variety of models and brands. Each time you search our site, you will be able to choose from different categories. The types of cars available will depend on the date, time and location you select.
Hola Car Rentals offers a wide variety of models and brands. Each time you search our site, you will be able to choose from different categories. The types of cars available will depend on the date, time and location you select.
Hola Car Rentals offers a wide variety of models and brands. Each time you search our site, you will be able to choose from different categories. The types of cars available will depend on the date, time and location you select.
How much is the deposit required by the car rental company? How much is the deposit required by the rental company? How much is the deposit required by the car rental company?
Since this is a hold that we do not apply directly, We can't provide an exact amount. However, the deposit usually ranges between 300 and 400 USD.
This is just an estimate, as the exact amount will always be provided at the destination when you pick up the car.
Since this deposit is a hold applied directly by the rental company and not by us, we cannot provide an exact amount. However, it generally ranges between GBP£200 and GBP£500.
This amount is only an estimate, as the final value will be confirmed at the time of pick-up at your destination.
Since this is a hold that we do not apply directly, We can't provide an exact amount. However, the deposit usually ranges between 300 and 400 USD.
This is just an estimate, as the exact amount will always be provided at the destination when you pick up the car.