VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Winnipeg include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Winnipeg, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Enterprise rental experience with complete protection and peace of mind during your trip in Winnipeg.
Will I face unexpected charges at the Enterprise counter in Winnipeg when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Winnipeg are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Winnipeg charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Winnipeg Airport?
The Enterprise counter at Winnipeg James Armstrong Richardson International Airport (YWG) is located in the Rental Car Facility directly across from baggage claim on the first floor. You do not need a shuttle to reach it from the arrivals area.
The airport address is 2000 Wellington Ave, Winnipeg, MB, R3H 1C2. Counter hours run from 07:30 AM to 11:59 PM daily, so if your flight arrives late in the evening you can still collect your vehicle.
Allow roughly 20 to 45 minutes from the time you clear baggage claim to driving away, depending on queue length and how quickly paperwork is completed. Bring your booking confirmation, a valid driver's license, and a major credit card in the main driver's name with the name printed on the card for the security hold.
Are there toll roads in Winnipeg that affect my Enterprise rental?
No, there are no toll roads in Winnipeg or anywhere in the province of Manitoba, so your Enterprise rental will not incur any toll charges while driving in or around the city.
Manitoba has no tolled highways, bridges, or express lanes, which means you will not need a transponder, a toll pass, or any toll program offered at the Enterprise counter. There are also no congestion charges or emissions zones in Winnipeg.
If your trip takes you outside Manitoba into provinces or U.S. states that do have tolls, those charges would apply normally. In that case, the Tolls Cashback benefit included with your booking lets you claim back up to 5% of your total booking value for any tolls paid during the rental period.
What documents do I need to pick up my Enterprise rental in Winnipeg?
To collect your Enterprise rental in Winnipeg you will need to present the following at the counter:
- A valid, original driver's license (physical card, not a digital copy)
- A major credit card in the main driver's name with the name printed on the card, for the security hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.
All documents must be physical originals. Digital versions shown on a phone are not accepted at the Enterprise counter in Winnipeg.
What is the young driver surcharge at Enterprise in Winnipeg?
Yes, Enterprise in Winnipeg charges an underage surcharge for drivers aged 21 to 24. The fee is CAD 20 per day and is paid at the counter when you pick up the vehicle.
Drivers in this age group at Winnipeg Enterprise locations may rent economy through full-size cars, cargo vans, minivans, pickup trucks, and compact, small, or standard SUVs seating up to 5 passengers. Larger or premium vehicle classes may not be available to underage renters.
Drivers under 21 are generally not permitted to rent. If you are 25 or older, no surcharge applies. When adding a young additional driver to your Winnipeg Enterprise reservation, that person must also be present at pick-up with a valid license, and the same daily surcharge will apply to them.
How does Tolls Cashback work for an Enterprise rental in Winnipeg?
Because Manitoba has no toll roads, you are unlikely to pay any tolls during a typical Enterprise rental in Winnipeg. However, if your itinerary takes you into other Canadian provinces or U.S. states where tolls exist, the Tolls Cashback benefit included with your booking still applies.
Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25.
To claim after returning your Enterprise vehicle in Winnipeg or at any other drop-off point:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
Refunds are processed to the original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
Can I add an additional driver to my Enterprise rental in Winnipeg?
Yes, you can add an additional driver to your Enterprise rental in Winnipeg, but that person must be physically present at the counter at the time of pick-up with a valid driver's license.
For Enterprise in Winnipeg, the additional driver fee is CAD 15 per day plus applicable taxes when the cost is not already included in your rate. Check your booking confirmation for the line "Additional driver free of charge" to see whether the fee is covered.
Key requirements for any additional driver at the Winnipeg Enterprise location:
- Must appear in person at pick-up and sign the rental agreement
- Must hold a valid driver's license meeting the same document standards as the main driver
- Must meet the minimum age requirement; drivers aged 21 to 24 will also incur the CAD 20 per day underage surcharge
- If their license uses a non-Latin alphabet, an IDP is required
Only drivers listed on the rental agreement are covered by the vehicle's protections. Anyone who drives the Winnipeg Enterprise vehicle without being named on the contract may void coverage.
Can I pick up an Enterprise car in Winnipeg and return it in another city?
Yes, one-way rentals from Enterprise locations in Winnipeg to other Canadian cities are possible, but they must be booked in advance and may carry a one-way drop-off fee.
Enterprise has several Winnipeg pick-up points available for one-way arrangements, including the airport location at 2000 Wellington Ave and city branches such as Downtown Winnipeg Central Park at 283 Ellice Ave. The drop-off fee varies by route, distance, and vehicle class, and it is listed under the "To pay at destination" section during the booking process.
A few things to keep in mind:
- Not all routes from Winnipeg are available for one-way rentals; confirm availability when booking
- Cross-border one-ways (for example, Winnipeg to a U.S. city) may be restricted or carry higher fees depending on Enterprise policy
- Changing your drop-off location after booking may reprice the rental and recalculate the fee
- The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation
What credit card and deposit do I need for Enterprise in Winnipeg?
Enterprise in Winnipeg requires a physical major credit card in the main driver's name with the driver's name printed on the card at pick-up. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the security hold.
For Canadian locations, the typical security hold is approximately CAD 300 to CAD 500, though some Winnipeg Enterprise locations may authorize up to CAD 750. The hold is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the funds become available again, which can take up to 15 business days.
Tips to avoid issues at the Winnipeg Enterprise counter:
- Ensure your card has enough available credit to cover the hold plus any expected charges
- Notify your bank of travel to Canada to prevent fraud blocks on in-person authorizations
- Bring a backup credit card in your own name in case your primary card is declined
- Even if you prepaid your booking, a physical credit card is still required at pick-up
What are the Enterprise branch hours in Winnipeg for city locations?
Enterprise operates several branches in Winnipeg beyond the airport, each with its own hours. City locations generally have shorter operating windows than the airport counter, so it is important to plan your pick-up and return times accordingly.
- Downtown Winnipeg Central Park (283 Ellice Ave): Monday to Friday 07:30 AM to 05:00 PM, Saturday 09:00 AM to 04:00 PM, Sunday 11:00 AM to 02:00 PM
- Winnipeg St. James Industrial (999 King Edward St): Monday to Friday 07:30 AM to 05:00 PM, Saturday 09:00 AM to 12:00 PM, limited Sunday hours
- Winnipeg Earl Grey (554 Pembina Hwy): hours vary; confirm directly when booking
- Winnipeg Airport (2000 Wellington Ave, YWG): 07:30 AM to 11:59 PM daily
If your flight arrives late or you need to return the vehicle outside branch hours at a city Enterprise location in Winnipeg, contact the branch in advance to confirm whether after-hours arrangements are available. The airport location offers the latest closing time and is the most flexible option for late arrivals.
What is the fuel policy for Enterprise rentals in Winnipeg?
Enterprise rentals in Winnipeg follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return at your Winnipeg Enterprise location:
- At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Enterprise vehicle in Winnipeg with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.
Does Enterprise in Winnipeg have a debit card policy?
Yes, Enterprise in Winnipeg does have specific conditions for renters who wish to use a debit card, though a major credit card is always the recommended and most reliable option.
According to Enterprise policy at Winnipeg branches, debit card use requires:
- The address on your driver's license must match your current home address and be within 50 km of the branch or in the same province
- Two proofs of address such as utility bills dated within the last 30 days
- Only a spouse or domestic partner may be added as an additional driver when a debit card is used
Even when a debit card is accepted, it reduces your available bank balance rather than a credit line, which can create cash-flow issues during the rental. Hola Car Rentals strongly recommends presenting a physical major credit card with your name printed on it at the Winnipeg Enterprise counter to avoid complications with the security hold and to keep your options open for additional drivers or vehicle upgrades.
What are the driving quirks in Winnipeg I should know before picking up my Enterprise car?
Winnipeg has a few road characteristics that can catch first-time drivers off guard, especially after collecting your Enterprise vehicle and heading into the city.
Downtown one-way street system: Winnipeg's downtown core uses a rigid network of paired one-way streets established in the 1950s. Streets like Donald, Garry, Carlton, and Kennedy run southbound, while Fort, Smith, Hargrave, and Edmonton run northbound. Turning onto the wrong street is easy if you are not watching signage closely, so rely on GPS navigation from the start.
Irregular street layout: Unlike the uniform grids of Calgary or Saskatoon, parts of Winnipeg follow older fur-trade paths, creating angled and non-perpendicular streets, particularly in the Exchange District. Portage Avenue cuts diagonally through the grid, which can disorient drivers expecting straight east-west routes.
Perimeter Highway (PTH 100/101): This 90 km ring road mixes cloverleaf interchanges with at-grade intersections and traffic signals. Unlike fully grade-separated ring roads in other Canadian cities, the Perimeter has roughly 70 cross-traffic points, so do not assume you can travel at highway speed throughout. Slow down at signalized intersections and watch for heavy truck traffic.
Manitoba has no toll roads, so your Enterprise rental in Winnipeg will not require any toll payments within the province.
Does Travel Assistance apply to my Enterprise rental in Winnipeg?
Travel Assistance provided through Hola Car Rentals via Terrawind Global Protection is included with most bookings, but it does not apply to Canadian or U.S. residents. If you are visiting Winnipeg from outside North America and renting through Enterprise, this benefit is active for your trip.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of a road accident, which could be relevant if you are involved in an incident on Winnipeg's Perimeter Highway or downtown streets
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Enterprise rental in Winnipeg, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This benefit does not cover damage to the Enterprise vehicle itself (that is CDW/LDW) or liability to third parties (that is LIS/SLI).
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