Question 1

Which is the cheapest car rental agency in Edinburgh?

Accepted Answer

In the last 72 hours, the cheapest rental cars were from Enterprise at US$67.92/day.

Question 2

What does my Hola Car Rentals booking with Enterprise in Edinburgh include that other companies don't offer?

Accepted Answer

Hola Car Rentals is the only premium partner of the leading car rental companies in Edinburgh, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:

Full vehicle coverage with no deductible (applies only to certain rates and itineraries)
Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
Premium travel medical assistance, covering up to GBP 100,000 for a maximum of 5 passengers in case of medical emergency, excluding pre-existing conditions
No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this at no extra cost, guaranteeing you a unique Enterprise rental experience with full protection and peace of mind throughout your trip in Edinburgh.

Question 3

Will I face unexpected charges at the Enterprise counter in Edinburgh when I book through Hola Car Rentals?

Accepted Answer

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Edinburgh are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Edinburgh charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
Usage-based charges (tolls, fuel shortfall, traffic fines)

Question 4

Where is the Enterprise counter at Edinburgh Airport?

Accepted Answer

The Enterprise counter at Edinburgh Airport is located in the consolidated car rental village on Jubilee Road (EH12 9FT), reached via a 3 to 5 minute covered walkway directly from the terminal. No shuttle or train is required.

Once you exit the arrivals hall, follow the car rental signs toward the covered walkway. The Enterprise desk is inside the rental village alongside the other partner brands.

Counter hours at Edinburgh Airport run from 07:00 to 23:59 daily. After-hours vehicle returns are available at the same location. Allow 25 to 60 minutes from landing to driving away, as counter queues and vehicle inspection can take longer during peak periods.

Question 5

What are the Enterprise branch hours in Edinburgh city centre?

Accepted Answer

The Enterprise downtown Edinburgh branch is located at 12 Annandale Street, Edinburgh EH7 4AN. Its operating hours differ significantly from the airport location.

Monday to Friday: 08:00 to 17:00
Saturday: 08:00 to 12:00
Sunday: Closed

After-hours pick-up and return are generally not available at this city centre branch, so plan your arrival accordingly. If you are flying into Edinburgh and need a vehicle outside these hours, the Enterprise counter at Edinburgh Airport operates daily from 07:00 to 23:59 and is the better option.

The city centre branch also offers a free pick-up service within 10 miles during business hours, subject to staff availability and confirmation at least 2 hours in advance. Note that this service does not extend to Edinburgh Airport due to airport security restrictions.

Question 6

What documents do I need to pick up my Enterprise rental in Edinburgh?

Accepted Answer

To collect your Enterprise rental in Edinburgh, you must present the following physical documents at the counter.

Your original, unexpired driver's license in the main driver's name
A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
Your passport or valid government photo ID
Your booking confirmation or printed voucher
Round-trip flight or cruise tickets (required for visitors from outside the UK)

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Enterprise counter in Edinburgh or at any other location.

Question 7

Does Enterprise in Edinburgh offer Tolls Cashback for driving on UK toll roads?

Accepted Answer

Yes, all bookings made through Hola Car Rentals, including Enterprise rentals in Edinburgh, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

While Edinburgh itself has no city toll, you may encounter toll roads if you drive further into the UK. The most notable is the M6 Toll in the West Midlands, a 26-mile stretch where a car pays around GBP 8.30 to GBP 10.30 depending on zones used. Most UK toll roads are fully cashless and use number plate recognition or electronic billing.

To claim your Tolls Cashback after returning your Enterprise vehicle:

Email soporte@holacarrentals.com within 30 days of returning the car
Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges
Use the subject line: Tolls Cashback, followed by your reservation number

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

Question 8

What credit card and deposit rules apply at Enterprise in Edinburgh?

Accepted Answer

A physical major credit card in the main driver's name, with the driver's name printed on the card, is required at the Enterprise counter in Edinburgh for the security deposit hold. Digital wallets, virtual cards, and prepaid cards are not accepted for the deposit.

Deposit amounts at Edinburgh locations vary by vehicle class. As a general guide for UK rentals, most standard vehicles carry a hold of around GBP 300 to GBP 400. However, at the downtown Edinburgh branch, specific deposit tiers apply:

Mini, Economy, Compact, Intermediate, Standard, Small People Carriers, and Vans: GBP 200 deposit; debit cards accepted
Large People Carriers, Compact Elite, Full Size SUVs, Premium, and Executive vehicles: GBP 500 to GBP 1,000; credit card only

At Edinburgh Airport, debit cards are only accepted when accompanied by a round-trip plane ticket or flight itinerary showing the renter's name and return date. For all other cases, a major credit card is required.

The hold is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the funds become available again, which can take up to 15 business days.

Question 9

Can I return my Enterprise car to a different location in Edinburgh or Scotland?

Accepted Answer

Yes, Enterprise allows one-way returns in Edinburgh and across Scotland, but a drop-off fee will apply when you return the vehicle to a different location from where you picked it up.

For example, you can pick up at Edinburgh Airport and return at the downtown Edinburgh branch on Annandale Street, or drop off in another Scottish city such as Glasgow. The one-way fee is calculated based on the rental length, the return location, and the vehicle class selected.

The drop-off fee is shown during the booking process under the section listing charges due at the destination. It cannot be prepaid and will be collected at the Enterprise counter at pick-up or return.

If you need to change your return location after booking, be aware that this may reprice the entire rental and recalculate the drop-off fee. Always confirm the updated total before agreeing to the change.

Question 10

How do one-way streets and cycling rules affect driving an Enterprise rental in Edinburgh?

Accepted Answer

Edinburgh has one of the densest one-way street networks of any UK city, and this directly affects how you navigate an Enterprise rental through the city centre.

A key local rule to know: Edinburgh Council policy presumes that all suitable one-way streets allow contraflow cycling. This means cyclists may legally travel in the opposite direction to motor traffic on many one-way roads, including streets such as Canning Street, Canon Street, and George Street. These exemptions are often unsigned or poorly marked, so drivers can encounter oncoming cyclists unexpectedly.

Other driving features to be aware of in Edinburgh:

Continuous footways at many junctions raise the pavement surface across side-road entries, slowing turns and visually blurring pedestrian priority
Urban 20 mph speed limits are enforced in many areas, with average-speed technology in some trial zones
During the Edinburgh Festival in August, city-centre road closures and temporary one-way reversals are common
Protected cycle lanes on routes such as Crewe Road create pinch points in heavier traffic

Enterprise compact cars are well suited to Edinburgh's narrow side streets. Take extra care at junctions and check for cyclists before turning into any one-way street.

Question 11

How does fuel policy work for an Enterprise rental in Edinburgh?

Accepted Answer

Enterprise rentals in Edinburgh follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pick-up, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the car rental village at Edinburgh Airport or the Annandale Street branch.

When returning the vehicle, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt as proof in case of any dispute.

If you return the Enterprise car in Edinburgh without a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus an administrative service fee.

Make sure you use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy and can result in significant additional charges.

Question 12

Can I add an additional driver to my Enterprise rental in Edinburgh?

Accepted Answer

Yes, you can add an additional driver to your Enterprise rental in Edinburgh, either as part of your rate or by paying a fee at the counter.

If your booking confirmation states that an additional driver is included, the first extra driver is free of charge. If it is not included, Enterprise charges US$ 15 per day plus applicable taxes for each additional driver, added at the counter.

To add a driver at the Enterprise counter in Edinburgh:

The additional driver must be present at pick-up
They must bring their valid driver's license and passport or photo ID
If their license is not in English or uses a non-Latin alphabet, an IDP is required
Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW and liability coverage. Anyone who drives the Enterprise car in Edinburgh without being named on the contract may void those protections entirely.

Question 13

What insurance is included with an Enterprise rental in Edinburgh?

Accepted Answer

By law, all Enterprise rental vehicles in Edinburgh and across the UK include third-party liability insurance, so you are covered for injury or property damage caused to others while driving. This statutory coverage is built into the rental price.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Enterprise vehicle itself. Whether CDW is included and what deductible applies depends on the rate plan selected at booking. Check your confirmation for the exact terms.

CDW does not cover:

Damage to third parties (covered by liability insurance)
Tires, wheels, undercarriage, or roof unless specifically included
Incidents involving prohibited use such as off-road driving or driving under the influence

If you want to reduce or eliminate the deductible, a Super CDW option may be available at the Enterprise counter in Edinburgh. Review your booking confirmation and the rental agreement carefully before signing to understand exactly what is and is not covered during your Edinburgh rental.

Question 14

Does my Enterprise Edinburgh booking include travel assistance?

Accepted Answer

Yes, most bookings made through Hola Car Rentals, including Enterprise rentals in Edinburgh, include travel assistance provided by Terrawind Global Protection. This benefit is available to non-North American customers; residents of the United States and Canada do not qualify.

Coverage typically includes:

Travel and medical insurance for up to 5 passengers
Legal assistance in the event of a road accident
Compensation for luggage lost by the airline
Flight cancellation insurance

This is particularly useful if you experience a breakdown or medical emergency while driving your Enterprise rental outside Edinburgh, for example on a rural route in the Scottish Highlands where assistance may take longer to arrive.

To use the benefit, contact Terrawind 24 hours a day, 7 days a week before incurring expenses where prior authorization is required:

Phone: +1 888 980 9992 (toll-free)
WhatsApp: +1 208 910 1001
Email: asistencias@twglobalprotection.com

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and conditions that apply to your Edinburgh rental.

Question 15

Are there airport surcharges when picking up an Enterprise car at Edinburgh Airport?

Accepted Answer

Yes, picking up an Enterprise rental at Edinburgh Airport includes airport-specific fees that are not charged at off-airport city centre branches.

Edinburgh Airport rentals typically include a customer facility charge of around GBP 10 to GBP 12 per rental, which is an airport concession recovery fee charged by the rental village operator. Standard UK VAT at 20% also applies to the rental.

If you want to avoid the airport surcharge, the Enterprise downtown Edinburgh branch at 12 Annandale Street does not carry the concession fee. Off-airport locations can be 15 to 30% cheaper for comparable vehicles. However, the city centre branch has limited hours (Monday to Friday 08:00 to 17:00, Saturday 08:00 to 12:00, closed Sunday) and does not offer airport pick-up or drop-off due to security restrictions.

All fees that apply to your specific booking are listed in your confirmation under the charges due at the destination. If a fee appears at the Enterprise counter in Edinburgh that was not disclosed in your confirmation, the No Extra Charges© guarantee may apply.

Question 16

What happens if my flight is delayed and I miss my Enterprise pickup time in Edinburgh?

Accepted Answer

If your flight is delayed and you arrive later than your scheduled Enterprise pickup time in Edinburgh, the rental company will hold your booking for up to 24 hours from the original pickup time, provided you arrive during counter operating hours.

At Edinburgh Airport, the Enterprise counter is open daily from 07:00 to 23:59, which covers most delayed arrivals. If your delay pushes arrival past midnight, contact Hola Car Rentals support as soon as possible.

If the delay is less than 24 hours: proceed to the Enterprise counter at the Edinburgh Airport car rental village via the covered walkway from the terminal. Your booking should still be held.
If the delay is more than 24 hours: contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or email soporte@holacarrentals.com. Changes are not guaranteed but the team will assist where possible.

If you are picking up at the downtown Edinburgh branch on Annandale Street, note that it closes at 17:00 on weekdays and 12:00 on Saturdays. A significant delay could mean the branch is closed on arrival, so the airport Enterprise location is the safer choice for flight arrivals.

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