VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Jackson include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Jackson, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Jackson.
Will I face unexpected charges at the Dollar counter in Jackson when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Dollar booking in Jackson are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Jackson charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Dollar rental car at Jackson-Medgar Wiley Evers International Airport?
The Dollar rental counter at Jackson-Medgar Wiley Evers International Airport (JAN) is located at 100 International Drive, Pearl, MS 39208, which is outside the main terminal building. You will need to take a shuttle bus from the terminal to reach the Dollar counter.
Upon landing in Jackson, call the Dollar branch directly to confirm the current shuttle schedule and pickup point before leaving the terminal. Shuttle stops are typically marked with rental car signage near the baggage claim exits.
Once at the counter, complete your rental agreement with the Dollar agent, then proceed to the vehicle area to collect your car. Allow extra time in your schedule, especially during peak travel periods, as the full process from deplaning to driving away can take 45 to 60 minutes on a normal weekday afternoon.
If you are renting from the Flowood neighborhood location (2315 Lakeland Dr, Flowood, MS 39232), that is a separate Dollar site and does not involve the airport shuttle process.
What are the Dollar counter hours at Jackson airport (JAN)?
The Dollar rental counter at Jackson-Medgar Wiley Evers International Airport (JAN) operates on the following schedule:
- Sunday: 08:00 to 20:00
- Monday: 08:00 to 20:00
- Tuesday: 09:00 to 17:00
- Wednesday: 09:00 to 17:00
- Thursday: 08:00 to 20:00
- Friday: 08:00 to 20:00
- Saturday: 08:00 to 20:00
Note that Tuesday and Wednesday have reduced hours compared to the rest of the week. If your flight arrives in Jackson outside these windows, no after-hours pickup service has been confirmed at this Dollar location, so plan your arrival accordingly.
If your flight is delayed by less than 24 hours from your original pickup time, Dollar will generally hold your reservation. For delays beyond 24 hours, contact support as soon as possible to avoid losing your booking.
Are there toll roads in Jackson, Mississippi with a Dollar rental car?
No, there are no toll roads in Mississippi, so you will not encounter any toll charges while driving your Dollar rental car in or around Jackson.
Mississippi has no cashless toll systems, no transponder requirements, and no congestion or emissions zone charges. Toll programs offered by rental companies, such as unlimited daily toll passes, are not relevant for driving in Jackson or anywhere else in the state.
This means you will not face any toll-related billing, plate invoicing, or administrative processing fees during your Dollar rental in Jackson. If you plan to drive beyond Mississippi into neighboring states that do have toll roads, standard toll rules for those states will apply and your Dollar rental vehicle may include an electronic toll device for those situations.
Even without local tolls, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for any tolls paid during your rental period, useful if your Jackson trip extends into toll-bearing regions.
What airport fees and taxes apply to a Dollar rental in Jackson?
When picking up a Dollar rental car at Jackson-Medgar Wiley Evers International Airport (JAN), expect several fees and taxes on top of your base rate:
- Customer Facility Charge (CFC): US$4.50 per day
- Airport Concession Recovery Fee: approximately US$2.00 per day
- Mississippi state sales tax on rentals: 8.5%
- City user fee: US$1.00
Combined, these airport-specific charges can add roughly 15% to 20% to your total rental cost at JAN compared to an off-airport Dollar location.
If your booking confirmation shows that taxes and fees are included, you should not be billed separately for those items at the Dollar counter in Jackson. If unexpected charges appear, keep all paperwork and contact support after the rental is complete. Hola Car Rentals' No Extra Charges© Coverage can help address undisclosed counter charges after verification.
Renting from an off-airport Dollar location such as the Flowood site avoids the CFC and concession fees, though you will need to arrange your own transportation from Jackson airport to that location.
What documents do I need to pick up a Dollar rental car in Jackson?
To collect your Dollar rental car in Jackson, you must bring the following physical documents:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Dollar counter in Jackson. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dollar counter. Debit cards and prepaid cards are not accepted for the security deposit hold; only a major credit card qualifies.
How much is the security deposit for a Dollar rental in Jackson?
When picking up a Dollar rental car in Jackson, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically in the range of US$300 to US$400, though the exact amount varies by vehicle class, rental duration, and the specific Dollar location at Jackson airport.
This hold is not a charge. It temporarily reduces your available credit until the rental is closed and your bank releases the authorization, which can take up to 15 business days after you return the vehicle.
A few important points to keep in mind for your Jackson Dollar pickup:
- Only a major credit card with the driver's name printed on the card is accepted for the deposit hold
- Debit cards, prepaid cards, and virtual cards are not accepted
- Bring a backup credit card in case your primary card is declined
- Notify your bank of your travel plans to prevent the authorization from being flagged as suspicious
If you are renting a premium or specialty vehicle class in Jackson, the hold amount may be higher than the standard estimate above.
Can I do a one-way rental with Dollar in Jackson and return the car elsewhere?
Yes, Dollar at Jackson-Medgar Wiley Evers International Airport offers one-way rental options, allowing you to return the vehicle to a different location than where you picked it up in Jackson.
A drop-off fee may apply depending on your chosen return destination. This fee is route-specific and varies based on the distance between Jackson and the return city, the vehicle class, and the season. The fee will be shown during the booking process under the section labeled as payable at destination, so you can review it before confirming your reservation.
A few things to keep in mind:
- The drop-off fee cannot be prepaid and is settled at the Dollar counter
- Changing your return location after booking may reprice the rental and recalculate the fee
- Cross-border one-way rentals, such as returning the car in Canada or Mexico, are subject to separate partner rules and may not be permitted
If the Dollar counter in Jackson charges a one-way fee that differs from what your confirmation shows, keep all paperwork and contact support after the rental ends.
What is the Travel Assistance benefit included with my Dollar rental booking in Jackson?
Most bookings made through Hola Car Rentals for a Dollar rental in Jackson include Travel Assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit is designed for situations such as a medical emergency on the road, a breakdown on one of Jackson's interstate highways, or a flight cancellation affecting your trip.
Core benefits typically include:
- Travel and medical insurance coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Dollar rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Jackson rental.
What is the fuel policy for Dollar rentals in Jackson?
Dollar rentals in Jackson follow a Full-to-Full fuel policy. You will receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for your Jackson Dollar rental:
- At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the car
- Keep your final fuel receipt as proof in case of any dispute
If you return the Dollar vehicle in Jackson with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a service fee.
Mississippi generally has below-average fuel prices compared to the National average, so refueling near Jackson airport before your Dollar return should be straightforward and cost-effective. Ask the Dollar agent at pickup for the nearest fuel station to the return location.
Can I add an additional driver to my Dollar rental in Jackson?
Yes, you can add an additional driver to your Dollar rental in Jackson, either as part of your rate or by paying a fee at the counter.
For Dollar rentals in Jackson, the additional driver fee is US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes, when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.
Requirements for adding a driver at the Dollar counter in Jackson:
- The additional driver must be present at pickup with a valid driver's license
- They must meet the minimum age requirements for the Jackson location
- If their license is not in English or does not use a Latin (Roman) alphabet, an IDP is required
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Dollar rental agreement in Jackson are covered by the vehicle's protections such as CDW/LDW. Anyone who drives without being named on the contract may void coverage, so always add every driver at the counter before leaving.
What is the minimum age to rent a Dollar car in Jackson, Mississippi?
The minimum age to rent a Dollar car in Jackson without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee on top of the base rate.
Mississippi does not have a state law requiring rentals to drivers under 21, so the Dollar minimum in Jackson follows the standard U.S. policy: 21 is the floor for most locations, with a surcharge for drivers aged 21 to 24.
Additional points to keep in mind for younger renters at the Jackson Dollar location:
- Certain vehicle classes such as full-size SUVs, premium, luxury, minivans, and convertibles are typically restricted to drivers aged 25 and over
- Economy, compact, and intermediate categories are generally available to drivers aged 21 to 24
- A major credit card in the main driver's name is still required regardless of age
If you are aged 21 to 24 and from Latin America or the Caribbean, check your Hola Car Rentals confirmation to see whether the underage fee waiver applies to your Jackson Dollar booking through Avis or Budget partner rates. This exception does not apply to Dollar directly, so confirm your specific rate details before arriving at the Jackson counter.
Are there any tricky highway interchanges near Jackson I should know about with my Dollar rental?
Yes, the Jackson area has one particularly challenging interchange that catches first-time drivers off guard when driving a Dollar rental car in the region.
The so-called spaghetti bowl interchange is where Interstate 20 and Interstate 55 overlap for approximately 2 miles in central Jackson. This multi-level interchange features complex ramps and weave sections that are more demanding than typical U.S. urban interchanges. Drivers unfamiliar with Jackson can easily miss their exit or end up on the wrong route.
A few additional points to help you navigate Jackson in your Dollar rental:
- Interstate 220 forms a closed loop around central Jackson connecting I-20 West and I-55 North, which can create unexpected orbital routing if you are not watching your navigation closely
- Some frontage roads along I-20 have been partially converted to one-way pairs with indirect left turns, which differs from the bidirectional frontage roads common in other U.S. cities
- Urban arterials in central Jackson have rougher pavement conditions than the interstates, so expect a bumpier ride on surface streets
Using a GPS or navigation app is strongly recommended for your Dollar rental in Jackson, especially if you are unfamiliar with the local interstate layout.
Does Dollar in Jackson offer CDW insurance, and what does it cover?
Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage is available for your Dollar rental in Jackson, either included in your rate or as an optional add-on at the counter.
CDW/LDW reduces your financial liability for damage to the Dollar rental vehicle caused by a collision, theft, or vandalism. Key points to understand before picking up your car in Jackson:
- A deductible or excess may still apply unless your confirmation explicitly states zero deductible
- CDW/LDW covers the rental vehicle only, not injuries or property damage to third parties
- Common exclusions include tires, undercarriage, roof damage, keys, and damage caused by prohibited use such as off-road driving or driving under the influence
- Coverage applies only to drivers named on the Dollar rental agreement in Jackson
For protection against injury or property damage you cause to others while driving in Jackson, you will need separate Third-Party Liability coverage (LIS/SLI/ALI), which is distinct from CDW/LDW.
At the Dollar counter in Jackson, review the rental agreement carefully to confirm whether CDW/LDW is active on your contract and note the deductible amount before signing.
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