VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Indiana include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Indiana, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Indiana.
Will I face unexpected charges at the Dollar counter in Indiana when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Dollar booking in Indiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Indiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar counter at Indianapolis International Airport in Indiana?
The Dollar counter at Indianapolis International Airport (IND) in Indiana is located at 7801 Colonel H. Weir Cook Memorial Drive, Indianapolis. The counter operates daily from 07:00 to 23:59, seven days a week.
After landing, follow the car rental signs inside the terminal toward the rental car facility. Dollar is part of the Hertz Group, so look for signage directing you to the consolidated rental area. If you are unsure which direction to go, airport information staff can point you toward the rental car facility.
Beyond the main airport, Dollar also operates neighborhood locations in Indiana, including Brownsburg (1451 S Green St), Greenwood (695 S State Rd 135), Carmel, Lafayette, and Columbus. These off-airport sites may suit you if you are not arriving by plane or need a location closer to your destination within Indiana.
What documents do I need to pick up a Dollar rental car in Indiana?
To collect your Dollar rental car in Indiana, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting Indiana from abroad
Digital copies of any document are not accepted at the Dollar counter in Indiana. All documents must be physical originals.
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
Debit cards and prepaid cards are not accepted for the security deposit hold, even if you prepaid your Dollar booking online.
Does Dollar in Indiana charge a young driver surcharge for drivers under 25?
Yes, Dollar in Indiana applies a young driver surcharge for renters under 25 years old, consistent with standard U.S. rental policy.
Drivers aged 21 to 24 can rent from Dollar locations in Indiana but will be charged a daily underage fee. For Dollar (part of the Hertz Group), this fee is US$13.50 per rental day, with a maximum charge of US$189 per rental.
Additionally, drivers under 25 are restricted from renting certain vehicle classes at Dollar locations in Indiana. Categories such as full-size, premium, luxury, SUV, minivan, and convertible are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.
Indiana does not have a state law requiring Dollar or other rental companies to rent to drivers under 21, unlike New York or Michigan. The minimum age at Dollar locations in Indiana is typically 21.
If you are between 21 and 24, Budget for the daily surcharge when comparing Dollar rates in Indiana, as it is charged at the counter and not included in your prepaid booking total.
How do toll roads work for Dollar rentals in Indiana?
Indiana has several toll roads that Dollar renters should be aware of before driving in the state.
The main toll route is the Indiana Toll Road (I-90), a 157-mile east-west highway crossing northern Indiana between the Illinois border and the Ohio Turnpike. Additional tolled crossings include river bridges such as the Abraham Lincoln Bridge and the Lewis and Clark Bridge. Indianapolis itself has no toll roads.
Toll payment options on Indiana roads include:
- E-ZPass or I-Pass transponders for electronic payment at lower rates
- Cash at booths where available on the Indiana Toll Road
- Cashless video tolling, where a camera captures your license plate and bills are sent later
Your Dollar rental vehicle in Indiana comes equipped with an electronic toll device. At the counter, you can choose to enroll in a toll program (typically US$11 to US$25 per day) for unlimited toll use, or opt out and pay per use. If you opt out, Dollar will bill the actual toll amount plus an administrative processing fee to your card after the rental ends, often weeks later.
To avoid unexpected charges, decide at pickup whether the toll package makes sense for your Indiana itinerary, especially if you plan to travel along I-90 in northern Indiana.
Can I get a cashback on tolls paid during my Dollar rental in Indiana?
Yes, all Hola Car Rentals bookings, including Dollar rentals in Indiana, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental period.
This benefit is especially useful if you drive the Indiana Toll Road (I-90) or cross any of the tolled river bridges in Indiana, as those charges can add up depending on your route.
To claim your cashback after returning your Dollar rental in Indiana:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from Dollar, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the total tolls you paid or 5% of your Hola Car Rentals booking total. For example, if your booking total was US$500, the maximum cashback is US$25. If you paid US$18 in Indiana tolls, you receive US$18 back. Refunds are issued to your original payment method within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
How much is the security deposit for a Dollar rental in Indiana?
When you pick up your Dollar rental car in Indiana, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles rented in the United States, this hold is typically between US$300 and US$400, though the exact amount varies by Dollar location, vehicle class, and season.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days after drop-off.
Important requirements for the deposit at Dollar locations in Indiana:
- You must present a physical, major credit card with the driver's name printed on the card
- The card must be in the main driver's name
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- You must have sufficient available credit to cover the hold plus any expected charges
If you prepaid your Dollar booking online, you are still required to present a physical credit card at the Indiana counter for the deposit. Bring a backup credit card in case your primary card is declined.
Is an International Driving Permit required for Dollar rentals in Indiana?
An International Driving Permit (IDP) is not always mandatory for renting from Dollar in Indiana, but it is strongly recommended in certain situations.
The IDP is required if your driver's license uses a non-Latin (non-Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). In those cases, Dollar in Indiana will require the IDP as a translation alongside your original license.
If your license is in English or uses the Latin alphabet, an IDP is not mandatory but may still be requested by the Dollar counter agent in Indiana at their discretion. Carrying one is always a safe precaution.
Key points to remember about the IDP for your Indiana Dollar rental:
- The IDP is a translation document only, not a standalone license
- You must carry both your original license and the IDP together
- The IDP must be obtained in your home country before traveling to Indiana
- All documents presented at the Dollar counter must be physical originals, not digital copies
If you are unsure whether your license qualifies, obtain an IDP before your trip to avoid any issues at the Dollar pickup counter in Indiana.
What insurance coverage is included in a Dollar rental in Indiana?
The insurance coverage included in your Dollar rental in Indiana depends on the rate plan you selected when booking through Hola Car Rentals.
Hola Car Rentals offers two main rate plans for U.S. rentals, All Inclusive and All Inclusive+, which differ in the protections they include. Common coverages available include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the Dollar rental vehicle in Indiana from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero.
- Third-Party Liability (LIS/ALI/SLI), which covers bodily injury and property damage you may cause to others while driving in Indiana. Some U.S. states require a minimum liability coverage; confirm whether it is included in your specific Dollar booking.
CDW and LDW do not cover damage to other vehicles or injuries to third parties. LIS/ALI/SLI does not cover damage to the Dollar vehicle itself. These two coverages complement each other.
Neither CDW nor LDW covers prohibited use such as off-road driving, driving under the influence, or use by an unauthorized driver not listed on the Dollar rental agreement in Indiana.
Always review your Hola Car Rentals booking confirmation to confirm exactly which coverages are included before picking up your Dollar vehicle in Indiana.
What is the fuel policy for Dollar car rentals in Indiana?
Dollar rentals in Indiana follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Dollar rental in Indiana:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 10 miles of the Dollar return location in Indiana before drop-off
- Keep your final fuel receipt showing the date, time, and station address
- Show the gauge at full when returning the vehicle
If you return the Dollar vehicle in Indiana with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.
If the vehicle was not full at pickup, ask the Dollar agent to record the exact starting level on the rental agreement. You are then only required to return it at that same level, not necessarily full.
For after-hours returns at Indiana Dollar locations, leave your fuel receipt in the return envelope and keep a photo of the full gauge as evidence.
Can I add an additional driver to my Dollar rental in Indiana?
Yes, you can add an additional driver to your Dollar rental in Indiana, either as part of your booking or at the counter during pickup.
Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line stating additional driver is included. If it is not included, Dollar in Indiana charges US$13.50 per rental day for each additional driver, with a maximum fee of US$189 per rental.
Requirements for adding an additional driver to your Dollar rental in Indiana:
- The additional driver must be present at the Dollar counter in Indiana at pickup
- They must present a valid driver's license and any required IDP
- They must meet the minimum age requirements (typically 25, or 21 with a young driver surcharge)
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Dollar rental agreement in Indiana are covered by the vehicle's insurance protections such as CDW and LDW. If someone not listed on the agreement drives the vehicle, coverage may be void and additional charges could apply.
If you need to add a driver after pickup, you must visit a Dollar branch in Indiana to update the agreement. This cannot typically be done by phone or chat alone.
Are there local taxes and airport fees added to Dollar rentals in Indiana?
Yes, Dollar rentals in Indiana are subject to local taxes and fees that may be added to your total cost, particularly at Indianapolis International Airport (IND).
Airport-based Dollar rentals in Indiana typically include charges such as:
- Airport concession recovery fees (ACRF), which rental companies pass on to cover the cost of operating at the airport
- State and local rental car excise taxes applicable in Indiana
- Customer facility charges (CFC) associated with the rental car facility at IND
Off-airport Dollar locations in Indiana, such as those in Brownsburg, Greenwood, or Carmel, generally carry lower fees than the airport location because they are not subject to the same airport concession charges. However, you would need to arrange transportation to and from those locations independently.
When you book through Hola Car Rentals, your confirmation clearly shows which taxes and fees are included in your prepaid rate and which are due at the Dollar counter in Indiana under the section labeled total to pay at destination. Review this before pickup so there are no surprises.
If you are charged for a fee at the Dollar counter in Indiana that was listed as included on your Hola Car Rentals confirmation, the No Extra Charges© guarantee may apply. Contact support after your rental is complete with your documentation.
Can I pick up my Dollar rental in Indiana at a different time than booked?
Yes, you can arrive earlier or later than your scheduled pickup time at Dollar locations in Indiana, but there are important rules to keep in mind.
For early pickup, availability is not guaranteed. If you arrive before your scheduled time at the Dollar counter in Indiana, the agent will accommodate you if a vehicle is ready, but your rate may be repriced based on the new pickup time.
For late pickup, Dollar locations in Indiana will generally hold your reservation for up to 24 hours past the original pickup time. If you are delayed due to a flight issue, your booking should be protected as long as you arrive within that 24-hour window and the counter is still open. The Dollar counter at Indianapolis International Airport (IND) in Indiana operates daily from 07:00 to 23:59, so plan your arrival accordingly.
If your delay will exceed 24 hours, contact Hola Car Rentals support as soon as possible:
- WhatsApp: +1 (786) 999-8312
- Email: [email protected]
Changes beyond the 24-hour window are not guaranteed, and the booking may be forfeited without a refund if the Dollar counter in Indiana cannot accommodate the new time. Always provide your flight details when booking to help protect your reservation in case of delays.
Does travel assistance apply to Dollar rentals in Indiana?
Yes, most Hola Car Rentals bookings, including Dollar rentals in Indiana, include travel assistance coverage provided by Terrawind Global Protection at no additional cost.
This benefit is particularly relevant if you experience an emergency while driving in Indiana, such as a medical situation on the Indiana Toll Road (I-90) in a remote stretch of northern Indiana, or an accident far from a major city.
Travel assistance typically covers:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is not the same as CDW or LDW for the Dollar vehicle itself, and it does not cover third-party liability. It is a separate travel protection benefit.
To use travel assistance during your Dollar rental in Indiana, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Important: This benefit does not apply to customers who are residents of the United States or Canada. Check your Hola Car Rentals booking confirmation for the exact terms and coverage limits applicable to your Dollar rental in Indiana.
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