About renting a car with Dollar in Gander
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Gander include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Gander, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Dollar rental experience with complete protection and peace of mind during your trip in Gander.
Will I face unexpected charges at the Dollar counter in Gander when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Dollar booking in Gander are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Gander charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar counter at Gander Airport?
The Dollar counter at Gander International Airport (YQX) is located inside the terminal building at 1000 James Blvd, Gander, NL. The counter is situated in the baggage claim area, and the vehicle lot is within walking distance, so no shuttle is required.
Once you collect your bags, follow the car rental signs to the Dollar desk, complete your paperwork, and walk directly to your vehicle. Under normal conditions, expect roughly 15 to 30 minutes from landing to driving away.
Dollar also operates a separate city location at 20 Memorial Drive East, Gander, which requires independent travel from the airport and is not connected by a dedicated shuttle.
What are the Dollar counter hours at Gander Airport?
The Dollar counter at Gander International Airport (YQX) operates on limited hours. Current operating times are Monday through Friday 8:00 AM to 5:00 PM, and Saturday through Sunday 12:00 PM to 5:00 PM.
After-hours pickup is not available at the Gander Dollar location, so you must arrive during these windows to collect your vehicle. If your flight lands outside these hours, you will need to wait until the counter reopens.
After-hours vehicle returns are supported at the airport facility, with a key drop available for off-hours drop-offs. If your arrival in Gander is delayed by less than 24 hours from your original pickup time, Dollar will hold your reservation. Delays beyond 24 hours may result in the booking being forfeited.
Are there toll roads on Dollar rental routes in Gander and Newfoundland?
No, there are no toll roads anywhere in Newfoundland and Labrador, including in and around Gander. Routes such as the Trans-Canada Highway are completely free to drive, so your Dollar rental will not incur any toll charges during your trip.
Because no toll infrastructure exists in the province, you do not need to enroll in any transponder program or toll package at the Dollar counter in Gander. There are also no congestion charges or emissions zone fees in the area.
If your itinerary takes you to other Canadian provinces or regions that do have tolls, standard toll billing rules would apply there. Keep any toll receipts from those portions of your trip, as the Tolls Cashback benefit included with your booking lets you claim up to 5% of your total booking value back for tolls paid during the rental period.
How does Tolls Cashback work for a Dollar rental in Gander?
All bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental. Since Newfoundland and Labrador has no toll roads, a Dollar rental based entirely in Gander will not generate any toll charges locally.
However, if your trip extends into other provinces or regions where tolls apply, you can still claim the cashback for those charges. To submit a claim, email [email protected] within 30 days of returning your Dollar vehicle in Gander with the following documents:
- Your booking confirmation
- A copy of the rental agreement signed at the Dollar counter
- A receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What documents do I need to pick up a Dollar rental in Gander?
To collect your Dollar rental in Gander, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at the Dollar counter in Gander.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.
How much is the security deposit for a Dollar rental in Gander?
When you pick up your Dollar rental in Gander, the counter will place a temporary authorization hold on your credit card. For rentals in Canada, this hold is typically in the range of CAUS$ 300 to CAUS$ 500, though some locations may require a minimum authorization of approximately CAUS$ 750.
The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank controls how quickly the release appears on your statement, which can take up to 15 business days.
A few important points to keep in mind for your Gander pickup:
- The card must be a major credit card with the driver's name printed on it
- Debit cards and prepaid cards are not accepted for the deposit
- The card must be in the main driver's name
- Bringing a backup credit card is recommended in case your primary card is declined
The exact hold amount is set by the Dollar desk and may vary by vehicle class or season.
Can I add an additional driver to my Dollar rental in Gander?
Yes, you can add an additional driver to your Dollar rental in Gander, either as part of your rate or by paying a fee at the counter.
For Dollar rentals, the additional driver fee is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes if it is not already included in your rate. Check your booking confirmation to see whether an additional driver is listed as included before you arrive at the Gander counter.
Requirements for adding a driver at the Dollar counter in Gander:
- The additional driver must be present at pickup and show a valid driver's license
- They must meet the minimum age requirements for the rental
- If their license is not in English or uses a non-Latin alphabet, an IDP is also required
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the agreement are covered by the rental protections. Anyone not named on the contract who drives the vehicle may void coverage.
What is the fuel policy for Dollar rentals in Gander?
Dollar rentals in Gander follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return in Gander:
- At pickup, confirm the fuel level with the Dollar agent and ensure it is recorded on the rental agreement
- Take a photo of the dashboard showing the fuel gauge and odometer
- Refuel within approximately 10 to 15 km of the return location before dropping off the vehicle
- Keep your final fuel receipt as proof in case of any dispute
If you return the Dollar vehicle in Gander with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a service fee.
If the tank was not full at pickup, ask the Dollar agent to record the exact starting level on the agreement. You only need to return it at that same level.
Does travel assistance cover a breakdown on a Dollar rental in Gander?
Most bookings include travel assistance provided by Terrawind Global Protection, which can be useful if you experience an incident while driving your Dollar rental in Gander or on remote stretches of highway in Newfoundland and Labrador.
The travel assistance coverage typically includes:
- Medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Please note that this travel assistance benefit does not apply to Canadian or US residents. It is available only to travelers from outside North America. This coverage also does not replace CDW/LDW for damage to the Dollar rental vehicle itself, nor does it cover third-party liability.
Can I return my Dollar rental in Gander after hours?
Yes, after-hours vehicle returns are available at the Dollar airport location in Gander (1000 James Blvd, Gander International Airport, YQX). A key drop is available for off-hours drop-offs when the counter is closed.
To complete an after-hours return of your Dollar rental in Gander smoothly:
- Refuel the vehicle before returning, as the counter will not be open to verify the fuel level
- Take a photo of the dashboard showing the fuel gauge and odometer at the time of return
- Leave the fuel receipt in the key drop envelope along with your rental agreement paperwork
- Keep a copy of all documents and photos for your records
Note that after-hours pickup is not available at the Gander Dollar location. You must collect your vehicle during counter operating hours (Monday to Friday 8:00 AM to 5:00 PM, Saturday to Sunday 12:00 PM to 5:00 PM). Plan your arrival accordingly to avoid missing the open window.
Can I pick up a Dollar car in Gander and drop it off in another city?
Yes, one-way rentals are possible with Dollar, allowing you to pick up in Gander and return the vehicle in a different city. However, a drop-off fee may apply depending on the route, vehicle class, and season.
When booking a one-way Dollar rental from Gander, the drop-off fee will be shown on the rate details page under the section labeled as charges due at destination. It will not appear on the search results page, so review the full rate details before confirming your booking.
Key points to keep in mind:
- Same-city pickups and drop-offs (for example, Gander Airport to a Gander city location) often carry no drop-off fee
- Routes between different cities or provinces typically incur a fee that varies by distance and vehicle class
- Cross-border one-ways (for example, Canada to the United States) may be restricted or carry higher fees
- Changing your drop-off location after booking may reprice the rental and recalculate the fee
Review your booking confirmation to confirm the exact drop-off fee for your Dollar rental from Gander before pickup.
What insurance options are available for a Dollar rental in Gander?
When picking up your Dollar rental in Gander, you will have the option to add or confirm insurance coverages. Understanding what each covers helps you avoid paying for protection you already have or going without coverage you need.
The main options available for Dollar rentals in Gander include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others. In Canada, provincial law requires every vehicle to carry third-party liability, so a statutory minimum is included by default with your Dollar rental in Gander. You can purchase higher supplemental limits.
CDW/LDW does not cover damage to other vehicles or injuries to third parties. LIS/ALI/SLI does not cover damage to the Dollar rental vehicle itself. These two coverages complement each other.
Review your booking confirmation to see which protections are already included in your rate before arriving at the Gander counter.
Is a credit card required to rent a Dollar car in Gander?
Yes, a major credit card in the main driver's name is required to pick up your Dollar rental in Gander. The card is used to place a temporary security deposit hold at the counter, and it must have the driver's name physically printed on it.
Important requirements for the credit card at the Dollar counter in Gander:
- Must be a major credit card (Visa, Mastercard, American Express, or similar) with a line of credit
- Must be in the main driver's name with the name printed on the card
- Must have sufficient available credit to cover the deposit hold (typically CAUS$ 300 to CAUS$ 500 for Canadian rentals)
- Must be a physical card presented in person at the counter
Debit cards, prepaid cards, and virtual or digital-only card numbers are not accepted for the security deposit at the Gander Dollar location. Even if you prepaid your booking in full, you must still present a physical credit card at pickup.
Notify your bank of your travel plans before arriving in Gander to prevent the authorization from being flagged as suspicious. Bringing a backup credit card is also recommended.
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