Car Rental
in Salt Lake City

Hola Car Rentals is the only premium partner of the top car rental brands operating in Salt Lake City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Salt Lake City.

No. With Hola Car Rentals, all costs and charges for your booking in Salt Lake City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Salt Lake City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Salt Lake City Airport (SLC), most major rental brands have counters inside the Gateway Center, the consolidated rental car facility connected to the terminal by a skywalk. The walk from baggage claim is approximately 350 yards.

On-airport brands at the Salt Lake City Gateway Center include Avis (3921 West Terminal Dr), Alamo, National, and Enterprise (3920 West Terminal Dr). After completing paperwork at the counter, you collect your vehicle from the garage directly behind the building.

Off-airport brands such as Fox use a shuttle. After arriving at Salt Lake City Airport, follow the Ground Transportation or Rental Shuttles signs to the west side of the parking garage to board the shuttle to Fox at 460 South Redwood Road. Shuttle rides typically take 10 to 20 minutes.

Allow 30 to 60 minutes total from landing to driving away for on-airport brands, and an additional 20 to 40 minutes if your brand uses a shuttle.

Counter hours at Salt Lake City Airport vary by brand. Here is a summary of what is available:

• Avis: 5 AM to 2 AM daily, with 24-hour drop-off available (keys in vehicle or drop box from 11 PM to 5 AM)
• Budget: 24 hours
• Alamo, Enterprise, and National: 7 AM to midnight
• Fox (off-airport shuttle): 5 AM to 12:30 AM daily

If your Salt Lake City flight arrives outside standard hours, Budget is the only on-airport brand confirmed to operate around the clock. Avis offers 24-hour drop-off even when the counter is unstaffed. For off-airport brands, call ahead to confirm after-hours shuttle availability before your arrival.

Always check your booking confirmation for the specific hours that apply to your reserved brand, as schedules can change on holidays.

Yes, there is one toll system you need to be aware of when driving near Salt Lake City: the I-15 Express Lanes.

The I-15 Express Lanes are a dynamic-priced managed lane network running approximately 62 miles from Spanish Fork to Layton Parkway, passing through the Salt Lake City metro area. Tolls are cashless and collected electronically. Regular lanes on I-15 remain free.

• Toll costs range from a minimum of US$0.25 to a maximum of US$1.00 per segment for solo drivers
• Carpools with two or more occupants can receive a 100% exemption by switching an Express Pass transponder to HOV mode
• The system is compatible with Express Pass and E-ZPass transponders

Your rental vehicle at Salt Lake City will include an electronic toll device. At the counter you can enroll in a toll program (typically US$3.95 to US$25.99 per day depending on the brand and plan) or pay per use. If you drive the Express Lanes without enrolling, the rental company will bill the tolls plus administrative fees to your card, sometimes weeks after the rental ends.

Utah has no congestion charges or emissions zones, so the I-15 Express Lanes are the only toll consideration for most Salt Lake City trips.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Salt Lake City rental.

This is especially useful if you use the I-15 Express Lanes near Salt Lake City, where tolls are charged electronically and can accumulate across multiple trips.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period

The refund is processed to the same payment method used for your booking and typically arrives within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Example: if your Salt Lake City booking total is US$400, the maximum cashback is US$20. If you paid US$12 in tolls, you receive US$12 back.

To collect your rental car in Salt Lake City, you must bring the following physical documents. Digital copies are not accepted at the counter.

• Valid driver's license (original, unexpired, physical card) in the main driver's name
• Major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• Passport or valid government photo ID
• Booking confirmation or printed voucher (required for certain rentals)
• Round-trip flight tickets (required for visitors from outside the United States)

If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is invalid without the original license.

Obtain your IDP in your home country before traveling to Salt Lake City, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders.

Yes, a major credit card is required to rent a car in Salt Lake City. Debit cards and prepaid cards are not accepted for the security deposit hold.

The credit card must be physical (not virtual or digital wallet only), in the main driver's name, with the driver's name printed on the card. Even if you prepaid your booking online, you must still present a physical credit card at the Salt Lake City counter for the hold.

For standard vehicles in the United States, the typical security hold is approximately US$300 to US$400, though the exact amount is set by the rental company at the counter and may be higher for premium vehicle classes.

Before arriving in Salt Lake City, notify your bank that you will be making an in-person authorization in the United States to prevent fraud blocks. Bringing a backup credit card in your name is also recommended in case your primary card is declined.

Yes, one-way rentals are available from Salt Lake City, but a drop-off fee may apply depending on the route, rental brand, and vehicle class.

The drop-off fee is route-specific and is set by the rental partner. It is not mileage, fuel, or a tax, though it is typically taxable locally. When booking a one-way rental from Salt Lake City on the Hola Car Rentals website, the drop-off fee will appear under the "To pay at destination" section on the rate details page before you confirm.

• Salt Lake City Airport to a nearby downtown location: often no drop-off fee
• Salt Lake City to another city in Utah or a neighboring state: a drop-off fee typically applies and varies by distance and vehicle class
• Cross-country or remote routes: fees are higher and some routes may not be permitted

If you need to change your return location after booking, contact support promptly, as mid-rental route changes must be approved by the partner and may increase the fee. Always verify the drop-off fee on your confirmation before picking up in Salt Lake City.

Salt Lake City uses a distinctive grid-based street system anchored to Temple Square, which can be confusing for first-time visitors arriving at Salt Lake City Airport.

Addresses use block-based numbering radiating outward from Temple Square in cardinal directions. For example, 1300 South means the address is exactly 13 blocks south of Temple Square. Streets are labeled by number (100 South, 200 South, and so on) rather than names, which differs from most U.S. cities.

• Several major streets such as sections of 500 South and 600 South operate as one-way thoroughfares with four to five lanes per direction, which can trap unfamiliar drivers in loops
• Bangerter Highway (SR-201) has recently been rebuilt with new grade-separated interchanges, eliminating traffic signals but introducing bridge underpasses and ramp configurations that surprise drivers expecting at-grade crossings
• Alphabetic streets north of downtown add another layer absent in most U.S. grid cities

Before driving your Salt Lake City rental, take a few minutes to understand the numbering system and review your route. Using GPS navigation is strongly recommended, especially for the Bangerter Highway corridor and downtown one-way sections.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if an incident occurs during your Salt Lake City rental, such as a breakdown on the I-15 Express Lanes or a medical emergency while driving in Utah.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

To reach assistance 24 hours a day from Salt Lake City or anywhere in Utah, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Check your booking confirmation for the exact coverage limits and conditions that apply to your specific itinerary, as benefits can vary.

Yes, you can add an additional driver to your Salt Lake City rental, either as part of your rate or for a fee paid at the counter.

Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is included at no cost. If not included, daily fees apply at the Salt Lake City counter:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

The additional driver must be present at the Salt Lake City counter at pickup with a valid driver's license and any required ID. Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the vehicle without being listed on the agreement is not covered by the rental protections.

For Avis, Budget, and Payless rentals in Salt Lake City, additional drivers must generally be at least 25 years old at the time of pickup.

Yes, drivers aged 21 to 24 are subject to a young-renter surcharge when picking up a rental car in Salt Lake City. The minimum age to rent without a surcharge is 25.

In Utah, rental companies follow standard U.S. policy, meaning drivers aged 21 to 24 can rent but pay a daily underage fee. Drivers under 21 are generally not permitted to rent in Salt Lake City.

Vehicle class restrictions also apply for under-25 renters in Salt Lake City. Most brands limit younger drivers to smaller categories such as Economy, Compact, and Intermediate. Classes like Full Size, SUV, Minivan, Convertible, Luxury, and Premium typically require the driver to be 25 or older.

If you are from Latin America or the Caribbean and are aged 21 to 24, certain Hola Car Rentals rates fulfilled by Avis or Budget may waive the underage fee. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation or contact support to verify eligibility before picking up in Salt Lake City.

The standard fuel policy for rental cars in Salt Lake City is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid charges.

At pickup in Salt Lake City, verify the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.

When returning your Salt Lake City rental, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address as proof.

• If you return the vehicle below the recorded starting level, the rental company will charge you for the fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus a service fee
• For after-hours returns at Salt Lake City Airport, leave the receipt in the key envelope and keep a photo of the full gauge on your phone

Ask the agent at the Salt Lake City counter about the nearest gas stations to the return location when you pick up the vehicle.

When renting a car in Salt Lake City, two types of coverage are worth understanding: protection for the rental vehicle itself and liability coverage for damage or injury you may cause to others.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the rental car from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero. CDW and LDW do not cover third parties.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to other people or vehicles while driving in Salt Lake City. Not all U.S. states require rental companies to include state-minimum liability, so coverage levels can vary. Adding supplemental liability up to US$300,000 is strongly recommended.

• CDW/LDW covers the rental vehicle only
• LIS/ALI/SLI covers third parties only
• Neither covers your personal injuries (that requires PAI) or your belongings (that requires PEC)

Check your Hola Car Rentals booking confirmation to see which coverages are included in your Salt Lake City rate before arriving at the counter.