Car Rental
at Newport News Airport

Hola Car Rentals is the only premium partner of the top car rental brands operating at Newport News Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Newport News Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Newport News Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Newport News Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The rental car counters at Newport News Airport (PHF) are located inside the terminal, directly across from baggage claim on the first floor. No shuttle, people mover, or walkway is needed. It is a short walk from baggage claim to the Rental Car Facility.

Brands with on-site counters at Newport News Airport include Budget, Enterprise, National, and Hertz. There are no off-site or shuttle-based rental brands at this location, which makes the pickup process straightforward compared to larger airports.

Once you collect your bags, follow the airport signs toward the Rental Car Facility. After completing paperwork at the counter, you exit through the last door on the right and proceed down the ramp to the adjacent vehicle lot where your car will be waiting.

Rental car counters at Newport News Airport (PHF) operate during daytime and evening hours, but all counters close by midnight. No after-hours pickup is available at Newport News Airport.

Typical hours by brand are:

• Budget: Sunday 8:00 AM to 12:00 AM; Monday through Friday 7:00 AM to 12:00 AM; Saturday 8:00 AM to 11:30 PM
• Enterprise: Sunday 8:00 AM to 11:30 PM; Monday through Saturday 7:00 AM to 11:59 PM

Hours for other brands at Newport News Airport follow a similar pattern. If your flight arrives late, confirm that your scheduled pickup time falls within counter operating hours. Rental companies will generally hold your booking for up to 24 hours from the original pickup time if your flight is delayed, provided you arrive during service hours.

From the moment your plane lands at Newport News Airport, plan for roughly 60 to 140 minutes before you are on the road. The main steps are:

• Immigration and customs clearance: 30 to 90 minutes, depending on flight volume and your travel documents
• Baggage claim: 10 to 20 minutes
• Walk to the Rental Car Facility across from baggage claim: 2 to 5 minutes
• Counter processing and signing the rental agreement: 10 to 20 minutes
• Walk down the ramp to the vehicle lot: approximately 5 minutes

Because Newport News Airport is a smaller facility with on-terminal counters, there is no shuttle wait, which saves meaningful time compared to larger airports. If you are enrolled in a brand loyalty program such as Budget Fastbreak, a manager can escort you directly to your vehicle, reducing counter time further.

Yes, Virginia uses E-ZPass as its primary electronic toll system, and this applies to roads you may travel after leaving Newport News Airport.

Key toll roads and costs in the region include:

• Chesapeake Expressway (16 miles): US$4.00 for standard 2-axle cars
• Pocahontas Parkway: US$4.85 for 2-axle vehicles
• Powhite Parkway: US$0.75 for 2-axle vehicles
• I-66, I-495, I-95, and I-395 Express Lanes: dynamic pricing based on real-time traffic

Your rental vehicle from Newport News Airport will include an electronic toll device. At the counter you can choose a toll management program, such as Budget e-Toll at US$6.95 per day or Enterprise TollPass at US$4.95 per day, plus the cost of actual tolls. These daily fees apply for every day of the rental regardless of whether you use a toll road that day.

If you decline the program and drive through a cashless toll, the rental company will charge the toll amount plus an administrative processing fee to your credit card after the rental ends.

To collect your rental car at Newport News Airport, you must present the following physical documents at the counter:

• Your original, unexpired driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold
• Your passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or cruise tickets (required for visitors traveling from abroad)

If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at Newport News Airport. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the counter. Debit and prepaid cards are not accepted for the security deposit hold.

Yes, renting directly at Newport News Airport (PHF) includes mandatory airport-specific surcharges that do not apply at off-airport branch locations nearby.

These fees typically include:

• Airport concession recovery fee (ACRF): charged by the rental company to recover the cost of operating at the airport
• Customer facility charge (CFC): funds airport rental car infrastructure and is added per contract
• Virginia state sales tax and applicable local taxes

These surcharges can add 10 to 20 percent to the base rate compared to renting at a city branch in Newport News or Williamsburg. Major brands such as Enterprise, Budget, Hertz, and Dollar operate both at Newport News Airport and at off-airport locations, so if you have a way to reach a city branch, you may find a lower total price.

If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Newport News Airport counter. If unexpected charges appear, keep all paperwork and contact support after the rental ends.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental near Newport News Airport or anywhere else on your trip.

Virginia has several toll roads you may encounter after leaving Newport News Airport, including the Chesapeake Expressway, Pocahontas Parkway, and dynamic-priced express lanes on I-66 and I-95. Any tolls paid on these roads are eligible for the cashback claim.

To claim your refund:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your rate. You still pay tolls normally and claim reimbursement afterward.

Yes, drivers aged 21 to 24 are subject to a daily young-driver surcharge when renting at Newport News Airport. The minimum age to rent without a surcharge is 25.

Typical daily surcharge amounts by brand at Newport News Airport are:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day (Enterprise charges approximately US$25 per day at PHF)

In addition to the surcharge, drivers under 25 are restricted from renting certain vehicle classes at Newport News Airport. Premium, luxury, full-size SUV, minivan, and convertible categories are generally limited to renters aged 25 and older. Economy, compact, and intermediate vehicles are typically available to younger drivers.

If you are from Latin America or the Caribbean and are aged 21 to 24, check your booking confirmation. Certain Avis and Budget rates waive the underage fee for eligible travelers when the waiver is explicitly shown on the confirmation.

Yes, after-hours vehicle returns are available at Newport News Airport for most brands, even though the counters close by midnight and no after-hours pickup is offered.

To return your car outside counter hours at Newport News Airport:

• Follow the airport car rental return signs to the on-terminal lot, which is the same lot used for pickup
• Park in your brand's designated spaces in the adjacent lot
• Record the mileage and fuel level on your rental agreement
• Drop your keys and agreement in the key drop box at the counter inside the terminal near baggage claim

Budget renters can use the Fastbreak return box and do not need to visit the counter. Note that National does not offer after-hours drop service at Newport News Airport, so confirm your brand's policy before planning a late return.

For the fuel policy, return the tank at the same level recorded on your agreement. Refuel before arriving at Newport News Airport to avoid shortfall charges and the partner's higher refueling rate.

Yes, one-way rentals are available at Newport News Airport, allowing you to pick up in Newport News and return the vehicle at a different location.

A drop-off fee may apply depending on the route, the rental brand, and the vehicle class. This fee is set by the rental partner to cover repositioning the vehicle and is separate from mileage, fuel, and taxes. At Newport News Airport, Avis is one confirmed brand offering one-way and long-term rental options.

When booking a one-way rental from Newport News Airport, the drop-off fee will appear under the section labeled as charges due at the destination during checkout. Review this amount before confirming your reservation. If no fee is shown, the route does not carry a one-way surcharge.

Cross-border one-way rentals, such as driving from Newport News Airport into Canada, are generally restricted or require prior authorization from the rental partner. Always confirm cross-border permissions on your rental agreement before departure.

At Newport News Airport, the rental partner will place a temporary authorization hold on your credit card at the time of pickup. This is not a charge but reduces your available credit until the rental is closed and your bank releases the hold.

Typical deposit amounts in the United States, including at Newport News Airport, are approximately US$300 to US$400 for standard vehicles. Premium or specialty vehicles may require a higher hold. The exact amount is set by the rental company at the counter and may vary by brand and vehicle class.

Important requirements for the deposit at Newport News Airport:

• The card must be a major credit card, not a debit or prepaid card
• The driver's name must be printed on the physical card
• The card must be in the main driver's name and presented in person
• Digital wallets and virtual card numbers are not accepted

After you return the vehicle, the hold is released. Your bank controls how quickly the credit becomes available again, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

Yes, you can add an additional driver to your rental at Newport News Airport, but the additional driver must be physically present at the counter during pickup to show their valid driver's license and sign the rental agreement.

Whether the additional driver fee is included or charged at the counter depends on your rate. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, typical daily fees at Newport News Airport are:

• Avis, Budget, and Payless: US$13 per day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

At Newport News Airport, additional drivers for Avis, Budget, and Payless must generally be at least 25 years old. If the additional driver uses a license with a non-Latin alphabet, they will also need an International Driving Permit. Only drivers listed on the rental agreement at Newport News Airport are covered by the rental protections such as CDW and liability coverage.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, and this benefit applies to rentals starting at Newport News Airport. However, this coverage is not available to residents of the United States or Canada.

If you qualify, the Travel Assistance included with your Newport News Airport rental typically covers:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This is particularly useful if you experience a breakdown or accident on Virginia highways such as I-64 after leaving Newport News Airport, as legal and medical coordination is available 24 hours a day.

To use the assistance, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your full name, your Hola Car Rentals confirmation number, your current location, and a brief description of the situation ready. Always contact the assistance line before incurring expenses, as some reimbursements require prior authorization. Check your booking confirmation for the exact coverage terms that apply to your Newport News Airport rental.