Car Rental
Honolulu Airport

Hola Car Rentals is the only premium partner of the top car rental brands operating at Honolulu Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Honolulu Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Honolulu Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Honolulu Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Honolulu Airport, all major rental car brands are located at the Consolidated Rent-A-Car facility, known as CONRAC, at 300 Rodgers Blvd, Honolulu, HI 96819. You do not pick up your car inside the terminal.

• After collecting your luggage at Terminal 2 baggage claims 16 through 20, exit and follow the blue Rental Car Center Shuttle signs to the ground-level center median across from baggage claim 18.
• Board the free shuttle, which takes approximately 8 minutes and covers roughly half a mile to CONRAC.
• If you arrive at Terminal 2, a signed walking route is also available as an alternative to the shuttle.
• Once inside CONRAC, proceed to your rental brand's counter on the 2nd floor. Brands on-site include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, and National.

Plan for 10 to 15 minutes from the curb to the counter. If you are arriving on an international flight, add 30 to 60 minutes for immigration, customs, and baggage, bringing the total from landing to driving away to roughly 1 to 2 hours. Ongoing construction around Honolulu Airport may add 5 to 10 extra minutes, so build in buffer time.

Rental car counters at Honolulu Airport generally operate from approximately 5:00 AM to 1:00 AM, though hours vary by brand. Always confirm your specific brand's hours in your booking confirmation before traveling.

The free CONRAC shuttle that connects Honolulu Airport terminals to the rental car facility typically runs from 4:00 AM to midnight. This means after-hours pickups are not possible via shuttle once service ends at midnight. If your flight lands late, you may not be able to pick up your vehicle until the following morning.

After-hours vehicle returns are available at Honolulu Airport. You can park in your brand's designated return area at CONRAC, drop the keys in the after-hours key box, and use the ground-floor shuttle near the central elevator to return to the terminals. Confirm the exact after-hours return procedure with your rental brand at the time of pickup, as steps vary by company.

No, there are no toll roads anywhere in Hawaii, including routes to and from Honolulu Airport. The state has no tolled highways, bridges, or tunnels, so you will not encounter any cashless toll gantries, transponder requirements, or toll charges during your rental on Oahu.

This means toll programs offered by rental companies at other U.S. airports, such as unlimited daily toll passes, are not relevant or available for rentals originating at Honolulu Airport.

However, if your travel plans take you to the U.S. mainland at any point during your trip and you incur toll charges there, those would be handled separately through your rental company's toll billing program.

Yes, all bookings made through Hola Car Rentals, including those picked up at Honolulu Airport, include Tolls Cashback of up to 5% of your total booking value.

Because Hawaii has no toll roads, you will not incur any toll charges while driving on Oahu. However, if your itinerary involves driving on the U.S. mainland before or after your Honolulu Airport rental period, and tolls are charged to your rental during that time, you can submit a claim for reimbursement.

• Email [email protected] within 30 days of returning the vehicle.
• Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
• Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval.

The reimbursement covers the lesser of the actual tolls paid or 5% of your Hola Car Rentals booking total.

Rentals at Honolulu Airport carry some of the highest surcharge layers of any U.S. airport. Beyond your prepaid base rate, expect the following charges due at pickup:

• Rental motor vehicle surcharge tax: US$7.50 per day statewide (effective January 1, 2026, escalating annually through 2027).
• Customer facility charge (CFC): a per-day fee covering the CONRAC facility.
• Concession recovery fee: passed on from the airport concession agreement.
• Vehicle licensing fee.
• General excise tax (GET) at 4.5%, plus a county surcharge tax.

In total, these layered charges typically add 30 to 35% on top of the base rate at Honolulu Airport, which is significantly higher than most mainland U.S. airports. Your booking confirmation will show which taxes and fees are prepaid and which are due at the counter. If your confirmation states Taxes and Fees: Included, you should not be billed locally for those items. If you are, the No Extra Charges© guarantee may apply.

To collect your rental car at Honolulu Airport, you must present the following physical documents at the CONRAC counter:

• Your original, unexpired driver's license.
• A passport or valid government-issued photo ID.
• A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the U.S.).

If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory and must accompany your original license. The IDP is not a standalone document and cannot replace your license. If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required at Honolulu Airport.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter.

It depends on the alphabet your driver's license uses. At Honolulu Airport, an International Driving Permit (IDP) is mandatory if your license is written in a non-Latin script, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original license and the IDP together at all times.

If your license uses a Latin alphabet but is not in English, an IDP is strongly recommended, though not strictly mandatory at most Honolulu Airport counters.

If your license is already in English, you generally do not need an IDP to rent at Honolulu Airport.

Important: the IDP is a translation document only. It cannot be used on its own and will not be accepted without your original license. Obtain your IDP in your home country before traveling, as U.S. issuers such as AAA do not issue IDPs to holders of non-U.S. licenses.

At Honolulu Airport, rental car companies place a temporary authorization hold on your credit card at pickup. For standard vehicle classes, this hold is typically around US$300 to US$400, though the exact amount varies by brand, vehicle class, and season.

The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank controls how quickly the release appears on your statement, which can take up to 15 business days.

• You must present a physical major credit card in the main driver's name, with the driver's name printed on the card.
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Honolulu Airport counters.
• Premium or specialty vehicle classes may require a higher hold amount.
• Even if you prepaid your booking, a credit card is still required at the counter for the hold.

Bring a backup credit card in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorization.

Yes, drivers aged 21 to 24 are subject to a young driver surcharge at Honolulu Airport. The minimum age to rent without a surcharge is 25.

Daily surcharge amounts vary by rental brand at Honolulu Airport:

• Alamo, National, Enterprise: approximately US$15 per day.
• Avis, Budget, Payless: approximately US$13 per day, with a maximum of US$65 per rental.
• Hertz, Dollar, Thrifty: approximately US$13.50 per day, with a maximum of US$189 per rental.

In addition to the surcharge, drivers under 25 are restricted from renting certain vehicle classes at Honolulu Airport, including full-size, SUV, minivan, convertible, luxury, and premium categories. Economy, compact, and intermediate vehicles are generally available to younger renters.

If you are aged 21 to 24 and from Latin America or the Caribbean, some Avis and Budget rates booked through Hola Car Rentals may waive the underage fee. Check your booking confirmation to see if this waiver is explicitly shown.

Rentals at Honolulu Airport follow a Full-to-Full fuel policy by default. You receive the car with a full tank and must return it full to avoid additional charges.

• At pickup, verify the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the CONRAC facility.
• Refuel within approximately 10 miles of the Honolulu Airport return location before dropping off the vehicle.
• Keep your final fuel receipt as proof in case of any dispute.

If you return the car below the recorded starting level, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus an administrative service fee.

Be aware that fuel prices in Hawaii average 50 to 70% above the U.S. National average, often exceeding US$5 per gallon near Honolulu Airport. Plan your refueling stop accordingly, as there is no rental one-way surcharge for island-only returns.

Yes, you can add an additional driver to your rental at Honolulu Airport, either at the time of pickup or during your rental by visiting the CONRAC counter at 300 Rodgers Blvd.

Both the primary renter and the additional driver must be present at the counter. The additional driver must present a valid driver's license and, if required, an International Driving Permit.

If your booking confirmation states that an additional driver is included at no charge, no fee applies for the first extra driver. If it is not included, daily fees apply at Honolulu Airport by brand:

• Alamo, National, Enterprise: US$15 per day.
• Avis, Budget, Payless: US$13 per day, capped at US$65 per rental.
• Hertz, Dollar, Thrifty: US$13.50 per day, capped at US$189 per rental.

Spouses or domestic partners are exempt from additional driver fees at many brands, but confirm this at the Honolulu Airport counter. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. Only drivers listed on the rental agreement are covered by the vehicle's protections.

Several driving conditions near Honolulu Airport can catch first-time visitors off guard.

• Highway interchanges: The H-1 freeway, which you will access immediately after leaving Honolulu Airport, features tight elevated merges and a confusing eastbound split toward Waikiki that many first-time drivers miss. Follow signage carefully and stay in the correct lane before the split.
• Speed enforcement: Mobile police patrols are common on H-1 near Honolulu Airport. There are no fixed speed cameras, but officers pace vehicles and enforce the 55 mph limit strictly, targeting drivers going 5 to 10 mph over. Narrow shoulders and high tourist traffic make enforcement tighter than at most mainland U.S. airports.
• Local driving culture: Expect defensive driving and slow-lane hugging by local drivers, with aggressive merging from airport exits. Hesitation at yield points may draw honking.
• Fuel costs: Gas prices near Honolulu Airport regularly exceed US$5 per gallon, well above the U.S. mainland average. Plan refueling stops accordingly.

Hawaii drives on the right side of the road, the same as the U.S. mainland, so no adjustment is needed for visitors from right-hand-drive countries.

Yes, most bookings that include a rental at Honolulu Airport come with travel assistance coverage provided by Terrawind Global Protection, at no extra cost.

This benefit is particularly useful if you experience a medical emergency or accident while driving on Oahu's highways, such as the H-1 or H-3 freeways near Honolulu Airport, where distances from hospitals can vary.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the rental vehicle itself, which is handled separately by CDW or LDW coverage, or third-party liability, which requires LIS or SLI. Review your booking confirmation for the exact terms applicable to your Honolulu Airport rental.