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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 1 week ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 1 week ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 1 week ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 2 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 2 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 3 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 4 weeks ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 4 weeks ago
"Great experience"
Alison
Alison
5 4 weeks ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 1 month ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 2 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 3 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 3 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 4 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 4 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 4 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a car with Budget in Newport News

Budget's counter at Newport News/Williamsburg International Airport (PHF) sits inside the terminal in the baggage claim area, so there is no shuttle to wait for after collecting luggage — the lot is within walking distance. Counter hours run Monday through Friday from 7:00 AM to midnight, with slightly shorter windows on weekends (8:00 AM to midnight on Sundays, closing at 11:30 PM on Saturdays), so late-evening arrivals are generally covered. Virginia's toll roads operate on E-ZPass, an electronic system with no cash lanes on many routes; Budget offers an e-Toll pass for around US$6.95 per day, which covers the transponder access — actual toll charges are billed on top of that. Fuel in the Newport News area averages roughly US$3.98 per gallon, so plan to refuel before returning the car to avoid the fuel service markup, which typically runs two to three times the pump price. Budget places a deposit hold on a credit card in the primary driver's name at pickup — typically the estimated rental total plus 25% or US$200, whichever is greater, and potentially higher for premium vehicles. If your license uses a non-Latin script (Arabic, Chinese, Japanese, or similar), bring an International Driving Permit alongside the original. PHF is a compact airport, and counter wait times are usually under 15 minutes.

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Newport News include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Newport News, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Newport News.

Will I face unexpected charges at the Budget counter in Newport News when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Budget booking in Newport News are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Newport News charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up a Budget rental car in Newport News?

Yes, you will need several physical documents to pick up your Budget rental car in Newport News. Digital copies are not accepted at the counter.

  • A valid, original driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
  • A passport or valid government photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license. Obtain it in your home country before traveling, as it cannot be issued to non-US license holders in the United States.

All documents presented at the Budget counter in Newport News must be physical originals.

Does Budget in Newport News require a credit card for the security deposit?

Yes, Budget in Newport News requires a physical major credit card in the main driver's name with the driver's name printed on the card to place a security hold at pickup.

A typical security deposit hold in the United States ranges from US$300 to US$400 for standard vehicles, though the exact amount is set by the Budget desk and may vary by vehicle class, season, or location. The hold is a temporary authorization, not a charge, and reduces your available credit until your bank releases it after the rental ends. Banks can take up to 15 business days to post the release.

  • Debit cards are not accepted for the deposit hold
  • Prepaid and virtual cards are not accepted
  • The card must be in the main driver's name with the name printed on the card
  • Bring a backup credit card in case your primary card is declined

Even if you prepaid your Budget booking online, you must still present a physical credit card at the Newport News counter to cover the hold.

Are there toll roads near Newport News that affect my Budget rental?

Yes, there are toll roads in Virginia that you may encounter during your Budget rental in Newport News. Virginia uses E-ZPass as its primary electronic toll payment system, and most toll booths no longer accept cash during overnight hours.

Some notable toll roads and their approximate costs for 2-axle vehicles include:

  • Chesapeake Expressway (16 miles): approximately US$4.00
  • Pocahontas Parkway: approximately US$4.85
  • Powhite Parkway: approximately US$0.75
  • I-66, I-495, I-95, and I-395 Express Lanes: dynamic pricing based on real-time traffic

Budget offers its own e-Toll service at approximately US$6.95 per day plus the actual toll charges. This fee applies for every day of the rental, regardless of whether you use a toll road that day. If you drive through a cashless toll without enrolling in a program, Budget will charge the toll amount plus administrative fees to your credit card after the rental ends.

You can opt out of the Budget e-Toll program at the Newport News counter and pay tolls manually where cash is accepted, or use your own E-ZPass transponder if you have one. Inform the counter agent before activating any device to avoid duplicate charges.

Can I get cashback on tolls paid during my Budget rental in Newport News?

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Budget rental in Newport News.

Given that Virginia toll roads such as the Chesapeake Expressway and Pocahontas Parkway are commonly used near Newport News, this benefit can offset a meaningful portion of your toll costs.

To claim your cashback, email [email protected] within 30 days of returning the vehicle. Include:

  • Your reservation confirmation
  • A copy of the rental agreement signed at the Budget counter
  • A receipt or statement showing the toll charges paid during your rental

The refund is processed to the same payment method used for your booking and typically takes 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your rate. You still pay tolls normally through the Budget e-Toll program or directly, and the cashback is issued after you submit a valid claim.

What is the minimum age to rent a Budget car in Newport News?

The minimum age to rent a Budget car in Newport News without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the counter.

Virginia does not have the same exceptions as New York or Michigan, where rental companies must rent to drivers aged 18 and older. In Newport News, the standard Budget policy applies:

  • Drivers 25 and older: no age surcharge
  • Drivers 21 to 24: young-renter surcharge applies daily
  • Drivers under 21: generally not eligible to rent

Additionally, Budget restricts certain vehicle classes to drivers aged 25 and older. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically unavailable to under-25 renters. Economy, compact, and intermediate vehicles are usually the eligible options.

One exception applies to travelers from Latin America and the Caribbean aged 21 to 24: Budget may waive the young-renter surcharge for the main driver when the waiver is explicitly shown on the booking confirmation and an eligible vehicle category is selected. Check your confirmation or contact customer service to confirm eligibility before picking up in Newport News.

Can I add an additional driver to my Budget rental in Newport News?

Yes, you can add an additional driver to your Budget rental in Newport News, but the additional driver must be present at the counter at pickup with a valid driver's license.

Whether the fee is included or charged at the counter depends on your rate:

  • If your confirmation states "Additional driver free of charge," the first extra driver is included at no cost
  • If not included, Budget charges approximately US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes

For Budget rentals in Newport News, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the young-renter surcharge or may not be accepted as additional drivers depending on location rules.

Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the vehicle without being listed on the Budget contract in Newport News will not be covered by the rental protections, including CDW/LDW and liability coverage.

What fuel policy does Budget use for rentals in Newport News?

Budget uses a Full-to-Full fuel policy for rentals in Newport News. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

  • At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Use the correct fuel type (gasoline vs. diesel) to avoid damage charges not covered by the fuel policy
  • Refuel within approximately 10 miles of the Newport News return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Budget vehicle in Newport News with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.

Some Budget counter locations may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value.

What insurance options are available for my Budget rental in Newport News?

Yes, several insurance and coverage options are available for your Budget rental in Newport News, and understanding each one helps you avoid gaps in protection.

The main coverages to consider are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to others.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the Budget rental in Newport News. Some US states require a minimum liability amount, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended.
  • Personal Accident Insurance (PAI): covers your own injuries and those of passengers.
  • Personal Effects Coverage (PEC): covers personal belongings inside the vehicle.

CDW/LDW and LIS/ALI/SLI are separate protections. Pairing both gives you the most complete coverage for your Newport News rental. Always verify which coverages appear on your Budget rental agreement at pickup and confirm that all drivers are listed on the contract.

Does travel assistance come with my Budget booking in Newport News?

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this benefit applies to your Budget rental in Newport News if you are not a US or Canadian resident.

This coverage applies only to non-North American customers. US and Canadian residents do not qualify for this benefit.

For eligible renters, the travel assistance typically includes:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in case of an accident, which is particularly useful if you are involved in an incident on Virginia highways near Newport News
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

If you need assistance during your Budget rental in Newport News, contact Terrawind 24 hours a day, 7 days a week:

Provide your full name, your confirmation number, your location, and a brief description of the situation. This coverage does not replace CDW/LDW for the rental vehicle or LIS/ALI/SLI for third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your Newport News rental.

Can I pick up a Budget car in Newport News and return it in a different city?

Yes, one-way rentals are possible with Budget in Newport News, but a drop-off fee may apply depending on your return location.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. Common patterns include:

  • Returning to a different city in Virginia or a neighboring state: a drop-off fee typically applies and varies by distance and vehicle class
  • Cross-country or remote returns: fees are usually higher and some routes may not be permitted
  • Same-city airport to downtown or vice versa: often no drop-off fee, but confirm during booking

The drop-off fee for your Budget Newport News rental will appear under the "To pay at destination" section during the booking process and on your confirmation. This fee cannot be prepaid and is paid directly to Budget at the counter.

If you need to change your return location after booking, be aware that modifications may reprice the rental and recalculate the drop-off fee. Cross-border one-way rentals between the US and Canada or other countries may be restricted or carry significantly higher fees. Always verify the terms on your confirmation before making changes.

What happens if I miss a toll during my Budget rental in Newport News?

If you drive through a cashless toll road near Newport News without enrolling in the Budget e-Toll program, the toll will still be recorded and charged to you after the rental ends.

Here is what typically happens:

  • The toll agency captures your license plate and bills Budget directly
  • Budget then charges the toll amount plus an administrative or processing fee to the credit card on file
  • These charges can appear days or even weeks after you return the vehicle, since toll agencies process invoices in batches
  • If you receive a violation notice from the Virginia Department of Transportation, the consequences depend on which toll facility issued it

To avoid unexpected post-rental charges on your Budget Newport News rental, you have two main options. You can enroll in the Budget e-Toll service at approximately US$6.95 per day plus actual tolls, which covers all electronic tolls automatically. Alternatively, you can use your own E-ZPass transponder if you have one, but you must inform the Budget counter agent at pickup and ask them to deactivate the vehicle's built-in toll device to prevent duplicate charges.

Keep your toll receipts and rental agreement. If you believe a toll charge was applied incorrectly after your Newport News rental, contact customer support with your documentation for review.

What are the counter hours for Budget in Newport News and what if I arrive late?

Budget counter hours in Newport News vary by location and may change on holidays. Always confirm the operating hours shown on your booking confirmation before your arrival.

Key things to know about pickup timing for your Budget rental in Newport News:

  • Budget will hold your reservation for up to 24 hours from the original scheduled pickup time if you are delayed
  • If your delay is less than 24 hours, your booking remains active, but make sure you arrive during service hours
  • If your delay exceeds 24 hours, contact customer support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]
  • The standard grace period on return is approximately 30 minutes. Returning after the grace period may result in charges for extra hours or days plus a late fee

If you are arriving on a flight and experience a delay, Budget in Newport News will generally hold your reservation within the 24-hour window. For after-hours returns, follow the key-drop instructions provided in your rental agreement and keep a photo of the vehicle condition and fuel gauge as evidence. Always plan your return time to account for refueling near the Newport News return location.

Can I drive my Budget rental from Newport News to another state?

Yes, you can generally drive your Budget rental from Newport News to other US states, but you should confirm the permitted territory on your rental agreement before departing.

Important considerations for interstate driving from Newport News:

  • Most Budget rentals in the US allow driving across state lines within the continental United States
  • Some vehicle classes or rate types may have geographic restrictions, so review your rental agreement carefully at the Budget counter
  • Cross-border travel to Canada or Mexico may be restricted or require advance authorization and additional fees
  • Driving into restricted areas or crossing unauthorized borders can void your CDW/LDW and liability coverage

If you plan to drive from Newport News through Virginia and into neighboring states such as North Carolina, Maryland, or Washington DC, be aware that toll roads including I-95 Express Lanes and I-66 use dynamic pricing and are fully electronic. Enrolling in the Budget e-Toll service or using your own E-ZPass transponder will help you manage toll charges across state lines without interruption.

Always check your Budget rental agreement for any usage restrictions and confirm permitted driving areas with the counter agent in Newport News before starting your trip.

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