VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in New York include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in New York, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in New York.
Will I face unexpected charges at the Budget counter in New York when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Budget rental car at New York JFK airport?
At New York JFK, Budget and all other rental brands operate from a consolidated facility at Federal Circle (Station C). You do not walk from the terminal to the counter.
- After collecting your bags, follow signs inside your terminal to the AirTrain.
- Board the AirTrain toward Federal Circle (Station C). The ride takes approximately 5 to 10 minutes and is free for on-airport travel between terminals and the rental car center.
- At Federal Circle, follow Rental Car signs to the Budget counter to complete check-in and collect your vehicle.
The AirTrain runs 24 hours a day, 7 days a week, and Budget counters at New York JFK operate 24 hours. Allow 45 to 90 minutes from landing to driving away, accounting for baggage claim, the AirTrain ride, counter queues, paperwork, and vehicle inspection.
Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's license, and your passport or government-issued photo ID.
Does New York have congestion pricing and does it apply to Budget rentals?
Yes, New York has active congestion pricing in 2026, and it applies to Budget rental cars entering the designated zone.
The Congestion Relief Zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. Cameras automatically detect vehicles entering the area. There are no traditional toll booths.
- The daily congestion fee is approximately US$8.99 plus taxes and fees for standard passenger cars.
- The charge applies once per calendar day, even if you enter and exit the zone multiple times.
- You can travel on the FDR Drive or the West Side Highway (Route 9A) without being charged, as long as you do not exit onto local streets within the zone.
This fee is separate from bridge and tunnel tolls and is not covered by insurance or rental protection packages. It will appear on your Budget rental bill as a distinct charge, often processed after the rental ends. When budgeting for a New York trip, factor in this daily fee alongside any bridge or tunnel crossings you plan to make.
How do tolls work for Budget car rentals in New York?
New York toll roads are almost entirely cashless, so your Budget rental vehicle comes equipped with an electronic toll device or plate-based billing system by default.
At the Budget counter in New York, you typically have two options:
- Unlimited toll package: approximately US$11 to US$26 per rental day, covering all toll usage during your rental period.
- Pay per use: if you decline the package, Budget charges the actual toll amounts plus daily or administrative processing fees. These charges often post days or even weeks after you return the vehicle.
Common toll costs in the New York area include approximately US$15 to US$25 or more per bridge or tunnel crossing, and daily driving with one major crossing can reach US$20 to US$40 or more. The congestion pricing fee of approximately US$8.99 plus taxes applies separately for driving into Manhattan south of 60th Street.
If you have a personal E-ZPass transponder, inform the Budget counter agent at pickup so they can deactivate the vehicle's default device and avoid duplicate charges. Tolls are charged to your account directly in that case.
Can I get cashback on tolls paid during my Budget rental in New York?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your New York rental, including Budget rentals.
Given that New York has some of the highest toll exposure in the United States, with bridge and tunnel crossings costing US$15 to US$25 or more each and the daily congestion pricing fee on top, this benefit can add up meaningfully.
To claim your cashback after returning your Budget vehicle in New York:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid during the rental period.
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up a Budget rental car in New York?
To collect your Budget rental car in New York, you must bring the following physical documents. Digital copies are not accepted at the counter.
- A valid, original driver's license in the main driver's name. If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside the original license.
- A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- Your passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher if required.
- Round-trip flight or cruise tickets if you are visiting from abroad.
New York state law allows Budget to rent to drivers aged 18 and older, though a young-renter surcharge applies for drivers under 25. All additional drivers must also be present at pickup with their own valid license and ID. Name details on your license, passport, and credit card should match to avoid issues at the Budget counter in New York.
What is the minimum age to rent a car with Budget in New York?
New York state law requires Budget and other rental companies to rent to licensed drivers aged 18 and older, which is lower than the standard 25-year minimum that applies in most other U.S. states.
However, drivers under 25 are subject to a young-renter surcharge at the Budget counter in New York. For Budget, this fee is typically US$13 per rental day, up to a maximum of US$65.
Additional restrictions apply for drivers under 25:
- Most vehicle classes are restricted. Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV are generally the categories available to younger renters.
- Premium, luxury, full-size SUV, minivan, and convertible classes typically require the driver to be at least 25.
If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Budget in New York may waive the underage fee for the main driver. Check your booking confirmation to see if this waiver is explicitly listed. All other standard requirements, including a valid license and a physical credit card for the deposit, still apply regardless of age.
How does the security deposit work for Budget rentals in New York?
When you pick up your Budget rental car in New York, the counter agent places a temporary authorization hold on your credit card. This is not a charge, but it reduces your available credit until your bank releases it after the rental ends.
For standard vehicles in the United States, typical holds range from approximately US$300 to US$400. The exact amount at the Budget counter in New York may vary based on vehicle class, rental duration, and location. Premium or specialty vehicles can carry higher holds.
- Only a physical major credit card in the main driver's name with the driver's name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
- Make sure your card has sufficient available credit to cover the hold plus any expected charges.
- Notify your bank before travel to prevent fraud blocks on an in-person authorization in New York.
- Bring a backup credit card in your name in case your primary card is declined.
After you return the vehicle, the Budget counter releases the hold. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days.
How do I add an additional driver to my Budget rental in New York?
Yes, you can add an additional driver to your Budget rental in New York, but the additional driver must be physically present at the counter during pickup.
At the Budget counter in New York, the additional driver must present:
- A valid driver's license in good standing.
- A passport or government-issued photo ID.
- An International Driving Permit if their license uses a non-Latin alphabet.
For Budget in New York, the additional driver fee is typically US$13 per rental day, up to a maximum of US$65. New York state caps the additional driver fee at US$5 per day per driver for rentals in the state, so confirm the applicable rate on your rental agreement at the counter.
For Budget and Payless, additional drivers are generally required to be at least 25 years old. If your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge, show this to the Budget agent in New York and verify it is reflected on the rental agreement before signing.
Both the main driver and the additional driver must sign the rental agreement. Only named drivers on the agreement are covered by protections such as CDW and liability coverage.
What happens if I miss a toll while driving my Budget rental in New York?
If you drive through a cashless toll in New York without purchasing Budget's unlimited toll package, you will not receive a fine at the roadside. Instead, the toll authority bills Budget via license plate recognition, and Budget then passes the charge to you, typically with an additional administrative or processing fee.
New York toll roads are almost entirely cashless, including major bridges, tunnels, and the Congestion Relief Zone in Manhattan. There are no cash lanes at most facilities, so opting out of the toll program does not mean you can avoid tolls by paying cash.
- Toll charges from New York crossings often post days or even weeks after you return the Budget vehicle, so check your credit card statement after the rental ends.
- If you believe a toll charge is incorrect, gather the roadway name, date, time, and your vehicle number, then contact support with your rental agreement and toll invoice.
To avoid per-use administrative fees on your New York Budget rental, consider purchasing the unlimited toll package at pickup or bringing a compatible personal E-ZPass transponder and asking the Budget agent to deactivate the vehicle's default device.
What are the rental taxes and airport fees for Budget cars in New York?
Renting a Budget car in New York, especially at JFK airport, involves several layers of taxes and fees that can add 15% to 25% or more on top of the base rate.
Common charges you may see at the Budget counter in New York include:
- New York City vehicle rental tax: approximately 5%.
- New York state sales tax: approximately 8.875%.
- Airport concession recovery fee: typically 5% to 10% of the base rate, applied at JFK and other airport locations.
- Customer facility charge: approximately US$5 to US$10 per day, covering the cost of the consolidated rental car center at Federal Circle.
These charges are higher at airport locations like JFK than at Budget city center locations in New York, where some airport-specific fees do not apply. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are listed as due at pickup. If your confirmation shows taxes and fees as included and you are still charged for them at the Budget counter in New York, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after the rental is complete.
What is the fuel policy for Budget rentals in New York?
Budget rentals in New York follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the New York counter.
When returning your Budget vehicle in New York:
- Refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop before you arrive.
- Keep the final fuel receipt showing the date, time, and station address.
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.
If you return the vehicle below the recorded starting level, Budget may charge a fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee. In New York, finding a gas station near JFK or a city center Budget location before return is straightforward; ask the counter agent at pickup to recommend the nearest station to the return point.
Is travel assistance included with my Budget rental booking in New York?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Budget rentals in New York as well. However, this benefit is not available to residents of the United States or Canada.
For eligible customers, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident, which can be relevant if you are involved in an incident on New York's complex highway interchanges or city streets.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you need assistance during your Budget rental in New York, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free or collect).
- WhatsApp: +1 208 910 1001.
- Email: [email protected].
Have your full name and your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW or liability insurance for the Budget vehicle itself. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What driving rules should I know before picking up a Budget car in New York?
Driving a Budget rental car in New York, particularly in Manhattan, is quite different from driving in most other U.S. cities. Being aware of local rules before you leave the counter will help you avoid confusion and extra charges.
- Most streets in Manhattan are one-way. Odd and even numbered streets often run in opposite directions, and turning the wrong way requires a long detour. Plan your route carefully before setting off.
- New York toll roads are entirely cashless. Budget vehicles include a toll device, and you will be billed for any cashless crossing you make, including bridges, tunnels, and the Congestion Relief Zone in Manhattan south of 60th Street.
- The Congestion Relief Zone fee of approximately US$8.99 plus taxes applies once per day for driving into the zone on local streets. The FDR Drive and West Side Highway are exempt as long as you do not exit onto local streets within the zone.
- Pedestrians frequently cross one-way streets without looking in both directions, as local habit assumes traffic comes from only one side. Drive cautiously, especially in busy areas near Midtown.
- Double-parking by taxis, delivery vehicles, and rideshare cars is common on narrow lanes throughout New York. Budget extra time when navigating city blocks.
Speed limits and traffic laws follow standard U.S. rules. Always carry your Budget rental agreement and required documents while driving in New York.
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