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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 1 week ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 2 weeks ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 2 weeks ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 2 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 2 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 3 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 4 weeks ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 1 month ago
"Great experience"
Alison
Alison
5 1 month ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 2 months ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 2 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 3 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 3 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 4 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 4 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 5 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a car with Budget in Naples

Budget's counter at Southwest Florida International Airport (RSW) sits inside the consolidated Rental Car Service Center directly across from baggage claim — no shuttle required, just a short walk to the connected garage where vehicles are parked. Counter hours run 5:00 AM to 12:30 AM seven days a week, and staff typically stay to accommodate the last arriving flight, but during peak winter months demand from northern visitors can push counter wait times past an hour even with a confirmed reservation. Florida's expressways operate on a fully cashless basis, so Budget enrolls you in its e-Toll program the moment you pass through a toll lane: the convenience fee runs US$6.95 for each day a toll is incurred, capped at US$34.95 per rental period, plus the actual toll charges billed at the highest undiscounted rate. Fuel in the Naples area averages around US$4.05 per gallon; refill before returning to RSW to avoid Budget's fuel service charge, which runs well above pump price. A credit card in the primary driver's name is required at pickup — Budget holds US$200 above the estimated rental total on Pay-at-Counter bookings, or US$250 on prepaid reservations. International visitors whose license uses a non-Latin script (Arabic, Cyrillic, Chinese, or similar) must also carry a valid International Driving Permit alongside their passport.

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Naples include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Naples, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Naples.

Will I face unexpected charges at the Budget counter in Naples when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Budget booking in Naples are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Naples charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Are toll roads cashless near Naples when renting a Budget car?

Yes, almost all toll roads near Naples and throughout Florida are cashless when driving a Budget rental car.

Florida's toll network operates primarily through two electronic systems: SunPass and E-PASS. These systems use transponders or plate-based billing (called Toll-by-Plate or Pay-By-Plate) at gantries that photograph your license plate if no transponder is detected.

Your Budget rental vehicle in Naples will already include an electronic toll device or a plate-based billing setup. At the counter you have two options:

  • Unlimited toll package: approximately US$6.95 per day for Budget (capped at US$34.75 per month when tolls are incurred)
  • Pay per use: actual toll charges plus daily or administrative processing fees billed to your card after the rental

If you decline the toll program but still drive a toll road near Naples, the charge is captured via Toll-by-Plate and passed to you with added fees. Some toll charges may appear on your card days or weeks after you return the vehicle, which is normal.

You may also purchase a Florida visitor toll pass and ask the Budget counter agent to deactivate the vehicle's default device to avoid duplicate charges.

What documents do I need to pick up a Budget rental car in Naples?

To pick up your Budget rental car in Naples, you must bring the following physical documents:

  • A valid, original driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
  • A passport or valid government photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Budget counter in Naples. For licenses in other non-English scripts, an IDP is strongly recommended even if not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Budget counter.

The IDP is a translation document only and must be carried alongside your original license. It cannot be used as a standalone document.

How much is the security deposit for a Budget car rental in Naples?

When picking up your Budget rental car in Naples, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, season, and the specific Budget location.

A few important points to keep in mind for your Naples rental:

  • The hold is a temporary authorization, not a charge. It reduces your available credit until your bank releases it after you return the vehicle.
  • Banks can take up to 15 business days to reflect the release, sometimes longer.
  • Premium or specialty vehicles may require a higher hold amount.
  • Only a physical major credit card in the main driver's name with the driver's name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted.

It is a good idea to notify your bank before traveling to Naples so that the in-person authorization is not flagged as suspicious. Bringing a backup credit card is also recommended in case your primary card is declined.

Can I get Tolls Cashback on my Budget rental in Naples?

Yes, all Hola Car Rentals bookings, including Budget rentals in Naples, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

Florida's toll roads near Naples are cashless and use SunPass, E-PASS, or Toll-by-Plate billing, so toll charges are common on many routes. The cashback benefit helps offset those costs.

To claim your Tolls Cashback after your Naples Budget rental:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Example: if your Budget Naples booking total is US$400, the maximum cashback is US$20. If you paid US$14 in tolls, you receive US$14 back. If you paid US$30, you receive the capped US$20.

What is the minimum age to rent a Budget car in Naples, Florida?

The minimum age to rent a Budget car in Naples without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee at the Budget counter.

For Budget rentals in Naples, the young-renter surcharge is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes. Drivers under 25 are also restricted from renting certain vehicle classes, including full-size, SUV, minivan, convertible, luxury, and premium categories.

There is one notable exception for Budget in Naples: if you are a main driver aged 21 to 24 from Latin America or the Caribbean, certain Hola Car Rentals rates with Budget may waive the underage fee. To qualify:

  • The waiver must be explicitly shown on your Hola Car Rentals confirmation
  • You must present a passport or ID proving Latin American or Caribbean nationality or residency
  • The vehicle must belong to an eligible category such as economy, compact, medium sedan, standard sedan, compact SUV, or medium SUV

This exception applies to the main driver only. Additional drivers aged 21 to 24 at the Budget Naples counter may still be charged the underage fee or may not be accepted.

What is the fuel policy for Budget car rentals in Naples?

Budget rentals in Naples follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup in Naples, check the fuel gauge with the Budget agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your Budget car in Naples:

  • Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
  • Keep your final fuel receipt showing the date, time, and station address
  • Show the gauge at full when handing back the keys

If you return the Budget vehicle in Naples with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

Some Budget counter locations in Naples may offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value if you plan to refuel before returning.

Can I add an additional driver to my Budget rental in Naples?

Yes, you can add an additional driver to your Budget rental in Naples, either included in your rate or for a fee paid at the counter.

Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is covered at no cost. If it is not included, Budget in Naples charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes.

Requirements for adding a driver at the Budget Naples counter:

  • The additional driver must be present at pickup with a valid driver's license
  • They must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet
  • For Budget in Naples, additional drivers must generally be at least 25 years old
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone drives the Budget vehicle in Naples who is not named on the contract, coverage may be void and additional charges may apply.

If you need to add a driver after pickup, you must visit a Budget branch in person to update the agreement.

Does my Budget rental in Naples include travel assistance if something goes wrong?

Yes, most Hola Car Rentals bookings, including Budget rentals in Naples, include travel assistance provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

If you are visiting Naples from outside North America and something goes wrong during your Budget rental, such as a medical emergency on a Florida highway or a flight cancellation, the travel assistance covers:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in case of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To get help 24 hours a day, 7 days a week during your Naples Budget rental:

  • Call toll-free or collect: +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

When you contact them, provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your location in or around Naples, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports for any reimbursement claims.

This coverage does not replace CDW/LDW for damage to the Budget vehicle or LIS/ALI/SLI for third-party liability. Always check your specific confirmation for exact terms and coverage limits.

How does toll billing work if I do not buy the Budget toll package in Naples?

If you decline the Budget toll package in Naples and still drive on a cashless toll road, your tolls are captured automatically through Toll-by-Plate, where cameras photograph your license plate at each gantry.

Budget, as the registered vehicle owner, receives the toll invoice from the Florida toll agency and then passes the charge to you along with administrative or processing fees. For Budget in Naples, this means you pay the actual toll amount plus a daily administrative fee when tolls are incurred, up to a monthly cap of US$34.75.

A few things to be aware of:

  • Toll charges may not appear on your credit card until days or even weeks after you return the Budget vehicle in Naples, because toll agencies process invoices in batches
  • There are very few cash toll booths remaining on Florida roads near Naples, so opting out does not mean you can easily pay manually at the booth
  • If you plan to use your own Florida visitor toll pass, inform the Budget counter agent in Naples so they can deactivate the vehicle's built-in device and prevent duplicate charges

If you receive a post-rental toll charge that seems incorrect, gather your rental agreement, toll invoice, and booking confirmation, then contact support for review.

Is a credit card required to pick up a Budget car in Naples?

Yes, a physical major credit card in the main driver's name with the driver's name printed on the card is required to pick up your Budget rental in Naples. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the security deposit hold.

Even if you prepaid your Budget Naples booking in full, you must still present a physical credit card at the counter. The card is used to place a temporary authorization hold for incidentals, typically around US$300 to US$400 for standard vehicles in the United States.

Before arriving at the Budget counter in Naples:

  • Confirm your card is enabled for in-person transactions in the United States
  • Set a travel notice with your bank to prevent fraud blocks on the authorization
  • Ensure you have enough available credit to cover the hold amount plus any expected charges
  • Bring a backup credit card in your name in case your primary card is declined

The hold is released after you return the Budget vehicle in Naples and the contract closes. Your bank controls how quickly the credit reappears, which can take up to 15 business days.

Can I pick up a Budget car in Naples and return it in a different city?

Yes, one-way rentals are possible with Budget in Naples, but a drop-off fee may apply depending on your return location.

The drop-off fee is route-specific and varies by the cities involved, the distance, the season, and the vehicle class. When booking a one-way Budget rental from Naples on the Hola Car Rentals website, the drop-off fee will be shown on the rate details page under the "To pay at destination" section before you confirm. This fee cannot be prepaid and is paid at the Budget counter in Naples at pickup.

General patterns for one-way Budget rentals originating in Naples:

  • Same-city airport to downtown or vice versa: often no drop-off fee
  • Naples to another Florida city: a drop-off fee typically applies and varies by distance and vehicle class
  • Cross-state or long-distance routes: usually carry a higher drop-off fee, and some routes may not be permitted

Cross-border one-way rentals, such as driving a Budget vehicle from Naples into another country, are generally restricted or require prior authorization. Always check your rental agreement for territory rules.

If you need to change your return location after booking, be aware that modifications may reprice the rental and recalculate the drop-off fee.

What insurance options are available for a Budget rental in Naples?

When picking up your Budget rental in Naples, you have access to two main types of coverage that protect different things.

Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) covers damage to the Budget vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other people or their property.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Budget car in Naples. In Florida, not all rental locations are required by state law to include minimum liability coverage, so it is strongly recommended to add supplemental liability insurance to your Naples Budget booking.

A few important points:

  • CDW/LDW and LIS/ALI/SLI are separate protections and work together. One covers the rental car; the other covers third parties.
  • Common exclusions from CDW/LDW include tires, undercarriage, roof, and damage from prohibited use such as off-road driving or driving under the influence.
  • Only drivers named on the Budget rental agreement in Naples are covered. Adding all drivers at pickup is essential.
  • Your personal auto insurance or credit card may offer some coverage, but terms vary widely. Confirm before declining coverage at the counter.

Check your Hola Car Rentals confirmation to see which coverages are already included in your Naples Budget rate.

What happens if my Budget rental in Naples is returned late or early?

Returning your Budget rental in Naples outside the agreed time can affect your charges in different ways depending on whether you return early or late.

If you return the Budget vehicle in Naples late, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location. After the grace period, Budget may charge for extra hours or an additional rental day, plus a potential late fee. Always confirm the exact grace period on your rental agreement at the Naples counter.

If you return the Budget car in Naples early, the prepaid rate you locked in at booking generally does not result in a refund for unused days. Early returns may trigger a repricing of your rental at a walk-up or shorter-term rate, which can sometimes be higher than your original prepaid rate. Contact support before returning early if you want to understand the financial impact.

A few practical tips for your Naples Budget return:

  • Plan your return time carefully, especially if driving back from other parts of Florida where toll roads and traffic can add time
  • Refuel near the return location before dropping off to comply with the Full-to-Full fuel policy
  • If returning after hours, follow the key-drop instructions on your rental agreement and photograph the vehicle condition and fuel gauge
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