VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Augusta include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Augusta, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Augusta.
Will I face unexpected charges at the Budget counter in Augusta when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Augusta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Augusta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Augusta Regional Airport?
The Budget counter at Augusta Regional Airport (AGS) is located on-site inside the terminal at 1634 Aviation Way, Augusta, GA 30906. After collecting your baggage, proceed directly to the car hire counter area within the terminal. No shuttle is required, as Budget vehicles are available on-site, allowing you to get on the road quickly after completing your paperwork.
When picking up your Budget hire in Augusta, bring your booking confirmation, a valid driver’s licence, and a physical major credit card in the main driver’s name for the authorisation hold. If your licence uses a non-Latin alphabet (such as Arabic, Chinese, or Cyrillic), you will also need an International Driving Permit.
Is there a Budget car hire location in centre of Augusta?
Yes, there is a Budget location in centre of Augusta at Augusta Mall, 3450 Wrightsboro Rd, Suite B 118, Augusta, GA 30909, near the Dick's Sporting Goods storefront entrance.
This city-centre Budget location operates as an on-site counter with vehicles available in the mall car park. If you are arriving at Augusta Regional Airport and plan to pick up at the mall location rather than the airport counter, you will need to arrange your own transport to the mall first, such as a taxi or rideshare.
When picking up at either Budget location in Augusta, have the following ready:
- Your booking confirmation or printed voucher
- A valid, original driver’s licence (physical, not digital)
- A physical major credit card in the main driver’s name for the authorisation hold
- Your passport or government-issued photo ID
What documents do I need to pick up a Budget hire in Augusta?
To pick up your Budget hire in Augusta, you must present all documents in physical form. Digital copies are not accepted at the counter.
- A valid, original driver’s licence in the main driver’s name
- A physical major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Budget counter in Augusta. The IDP is a translation only and must be carried alongside your original licence, not as a replacement.
Debit cards and prepaid cards are not accepted for the authorisation hold at Budget in Augusta.
How do tolls work for a Budget hire in Augusta, Maine?
If you are driving your Budget hire from Augusta, Maine on the Maine Turnpike or other toll roads in the region, the toll system uses E-ZPass, an electronic transponder-based network accepted across 19 states in the Northeast, Mid-Atlantic, and Midwest. Cash toll booths have largely been eliminated in Maine, so cashless tolling is the standard.
Your Budget vehicle in Augusta will come equipped with an electronic toll device. At the counter, you can choose between:
- An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day depending on the partner and location), which covers all tolls during the hire period
- A pay-per-use option, where Budget charges you the actual toll amount plus an administrative processing fee per transaction
If you drive through a cashless toll lane without enrolling in a toll programme, Budget will receive a notice and charge your credit card for the toll plus any associated fees, which may appear on your statement weeks after the hire ends.
All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Augusta hire. Submit your claim to [email protected] within 30 days of returning the vehicle, along with your hire agreement and toll receipts.
Can I return my Budget hire in a different city from Augusta?
Yes, you can return your Budget hire at a different location from where you collected it in Augusta. Budget allows one-way drop-offs at other U.S. Budget locations, including between the Augusta Mall location and Augusta Regional Airport, or to more distant cities.
A drop-off fee may apply depending on the route. This fee is route-specific and varies by distance, vehicle class, and season. When booking through Hola Car Rentals, any applicable drop-off fee will be shown on the rate details page under the section labelled as charges due at destination, so you can review it before confirming your reservation.
Keep in mind:
- Same-city one-ways (such as Augusta Mall to Augusta Regional Airport) may carry little or no drop-off fee
- Long-distance or cross-state one-ways from Augusta typically carry a higher fee
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee
If the Budget counter in Augusta charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact Hola Car Rentals support after the hire is complete.
Is there a young driver surcharge for Budget hires in Augusta?
Yes, Budget applies a young driver surcharge in Augusta for renters between the ages of 21 and 24. In most U.S. states, the standard minimum age to hire without a surcharge is 25.
For Budget hires in Augusta, the young driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period. This fee is paid at the counter and is not included in your prepaid rate.
Additionally, drivers under 25 are restricted from hiring certain vehicle classes at Budget in Augusta, including full-size sedans, SUVs, minivans, luxury, and premium categories. Eligible classes for under-25 renters typically include economy, compact, and intermediate vehicles.
One exception applies: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Budget may waive the underage fee. This waiver must be explicitly shown on your booking confirmation to be valid at the Augusta counter.
What is the fuel policy for Budget hires in Augusta?
Budget hires in Augusta follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Budget hire in Augusta:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 10 miles of the return location before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
If you return the Budget vehicle in Augusta with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.
If the car was not full at pickup, ask the Budget agent in Augusta to record the exact starting level on the hire agreement, and return the vehicle at that same level to avoid charges.
What is the security deposit for a Budget hire in Augusta?
When picking up your Budget hire in Augusta, a temporary authorisation hold will be placed on your credit card at the counter. This is not a charge but reduces your available credit until the hire is closed and your bank releases the hold.
For Budget hires in Augusta, typical security deposit holds for standard vehicles in the United States range from approximately US$300 to US$400. The exact amount may vary depending on the vehicle class, hire duration, and location. Premium or speciality vehicles may carry a higher hold.
Important requirements for the deposit at Budget in Augusta:
- You must present a physical major credit card with the driver’s name printed on the card
- The card must be in the main driver’s name
- Debit cards and prepaid cards are not accepted for the security hold
- Ensure your card has sufficient available credit to cover the hold plus any expected charges
After returning the Budget vehicle in Augusta, the hold is released by the hire company, but your bank or card issuer controls when it appears back on your available credit, which can take up to 15 working days.
Does my Budget booking in Augusta include travel assistance if something goes wrong?
Most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, which can be valuable if an emergency occurs during your Budget hire in Augusta or while driving in Maine.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency or accident during your Budget hire in Augusta, contact the assistance line 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free), or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Travellers who are residents of the United States or Canada do not qualify for this coverage. Check your booking confirmation for the exact terms and coverage limits that apply to your Augusta hire.
How do I add an additional driver to my Budget hire in Augusta?
Yes, you can add an additional driver to your Budget hire in Augusta, but the additional driver must be present at the counter at the time of pickup with their own valid driver’s licence.
For Budget hires in Augusta, the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line stating additional driver is included before arriving at the Augusta counter.
Requirements for adding a driver at Budget in Augusta:
- The additional driver must be physically present at pickup
- They must present a valid, original driver’s licence
- For Budget in Augusta, additional drivers must generally be at least 25 years old
- Both the main driver and the additional driver must sign the hire agreement
If someone drives the Budget vehicle in Augusta who is not listed on the hire agreement, the protections such as CDW and liability cover may be void and additional charges could apply.
Are there road construction detours I should know about when driving a Budget hire in Augusta?
Yes, drivers picking up a Budget hire in Augusta, Maine should be aware of ongoing road construction that can affect navigation, particularly for those unfamiliar with the area.
Key driving conditions to expect in Augusta:
- Mount Vernon Avenue has experienced temporary one-way conversions during active construction phases, with northbound-only sections lasting up to 90 days. Southbound detours are routed via Townsend Road and Northern Avenue, which can cause congestion at key intersections
- State Street and Bangor Street have been permanently reduced from four lanes to three lanes, with a centre turn lane added and pedestrian refuge islands installed. These narrower lanes with flashing crosswalk signals require more careful merging and turning than typical UK roads of similar size
- The I-95 bridge replacement project has introduced temporary lane shifts with sharper on-ramp curves, requiring gradual speed buildup rather than the sweeping merges common on most UK motorways
- MaineDOT projects on Route 201 and Route 11 bridges are scheduled through 2028, adding further construction-related closures
When driving your Budget hire in Augusta, allow extra time for detours and follow posted signage carefully, as local shortcuts used by residents may not be obvious to first-time visitors.
What insurance options are available for a Budget hire in Augusta?
When picking up your Budget hire in Augusta, you will have the option to add insurance and protection products at the counter. Understanding what is already included in your booking and what is optional helps you avoid paying for duplicate cover.
The main cover types available for Budget hires in Augusta include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. This does not cover damage you cause to other vehicles or people
- Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the Budget hire in Augusta. Some UK states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplementary liability cover
- Personal Accident Insurance (PAI): covers your own injuries as the driver
Review your Hola Car Rentals booking confirmation before arriving at the Budget counter in Augusta to confirm which protections are already included in your rate and which would be optional extras at the counter.
What happens if I arrive late to pick up my Budget hire in Augusta?
If you arrive later than your scheduled pickup time for your Budget hire in Augusta, the hire company will generally hold your reservation for up to 24 hours from the original pickup time. If you arrive within that window and the counter is still open, you can proceed with your collection as normal.
Key points to bear in mind for late arrivals at Budget in Augusta:
- If your delay is due to a flight delay of less than 24 hours, your Budget booking in Augusta will be held. Make sure you arrive during counter operating hours
- If the delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
- If you do not pick up the vehicle and do not contact support, the reservation may be forfeited with no refund
Counter hours at Budget locations in Augusta vary, so confirm the operating hours for your specific pickup location on your booking confirmation before travelling. Planning your arrival during staffed hours avoids complications, especially for late-night or early-morning flights into Augusta Regional Airport.
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