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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 4 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 3 days ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 1 week ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 2 days ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 yesterday
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 yesterday
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 16 hours ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."

About renting a car with Avis in Indianapolis

Avis operates its Indianapolis counter inside the Ground Transportation Center at Indianapolis International Airport (IND), connected to the terminal by a covered walkway — no shuttle required. The counter is open Monday through Friday from 7:00 AM to 1:00 AM, with Saturday hours starting at 8:00 AM; the vehicle return area in the adjoining garage runs 24 hours. Pickup times vary considerably: at least one traveler reported a wait exceeding two hours during busy periods, so build in extra time after landing rather than assuming a quick turnaround. Indianapolis itself has no toll roads in the immediate metro area, but travelers heading north toward the Indiana Toll Road (I-80/I-90) will encounter a cashless electronic system that accepts E-ZPass transponders; ask at the counter about the daily toll package fee before leaving the lot. Fuel in the Indianapolis area averages around US$3.90 per gallon for regular unleaded, and returning the car with less than a full tank typically triggers a fuel service charge of US$7-9 per gallon. Avis will place a deposit hold of roughly US$200-300 on a credit card in the primary driver's name at pickup — debit cards are not accepted. Renters whose license uses a non-Latin script (Arabic, Cyrillic, Chinese, Japanese, Korean) must also carry an International Driving Permit alongside the original license.

Frequently Asked Questions

What does my Hola Car Rentals booking with Avis in Indiana include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Indiana, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Indiana.

Will I face unexpected charges at the Avis counter in Indiana when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Avis booking in Indiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Indiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Indianapolis International Airport in Indiana?

The Avis counter at Indianapolis International Airport (IND) is located inside the Ground Transportation Center. After collecting your bags, follow the signs toward Ground Transportation and proceed to the Avis counter in the reception area. The rental vehicles are parked in the garage directly behind the counter.

If you are an Avis Preferred member, you can proceed directly to the garage kiosk, where your preprinted documents and keys will be ready, without waiting at the main counter.

Counter hours at IND are Monday through Friday and Sunday from 07:00 AM to 01:00 AM, and Saturday from 08:00 AM to 01:00 AM. A 24-hour key drop box is available for after-hours returns, so you can park and lock the vehicle, drop the keys, and take all your belongings.

Avis also operates at Evansville Regional Airport (EVV), Fort Wayne International Airport (FWA at 3827 W Ferguson Rd), and South Bend Regional Airport (SBN), as well as a downtown Indianapolis location at 33 N Capitol Ave, giving you several Indiana pickup options depending on your arrival point.

What documents do I need to pick up an Avis rental car in Indiana?

To pick up an Avis rental car in Indiana, you must present the following physical documents at the counter:

  • A valid, original driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter in Indiana. Debit and prepaid cards are not accepted for the security hold, so bring a major credit card with sufficient available credit.

Are there toll roads in Indiana that affect my Avis rental?

Yes, Indiana has active toll roads that will affect your Avis rental, particularly if you are traveling across the northern part of the state.

The main toll road is the Indiana Toll Road (I-90), a 157-mile east-west highway running from the Illinois border near Chicago to the Ohio Turnpike. Several river crossings, including the Abraham Lincoln Bridge and the Lewis and Clark Bridge, also charge tolls separately.

Payment options on Indiana toll roads include E-ZPass, I-Pass (Indiana's transponder system), cash at staffed booths, and cashless video tolling via license plate capture. Your Avis rental vehicle comes pre-equipped for electronic toll processing.

At the Avis counter in Indiana, you can choose to enroll in a toll convenience program, which typically costs between US$11 and US$25 per rental day and covers unlimited tolls during your rental. If you decline, Avis will bill actual toll amounts plus administrative processing fees to your card on file, often several weeks after the rental ends at the higher video or cash rate.

Note that Indianapolis itself has no toll roads, so if your Avis rental stays within the city, you are unlikely to encounter any tolls.

Can I get tolls cashback on my Avis rental in Indiana?

Yes, all bookings made through Hola Car Rentals, including Avis rentals in Indiana, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.

This is especially useful if you drive the Indiana Toll Road (I-90) across northern Indiana or cross any of the toll bridges near the state's borders, as those charges can add up over a multi-day Avis rental.

To claim your cashback, email [email protected] within 30 days of returning your Avis vehicle in Indiana. Include:

  • Your Hola Car Rentals reservation confirmation
  • A copy of the rental agreement signed at the Avis counter
  • A receipt or statement showing the toll charges paid during your rental period

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in Indiana tolls, you receive US$18 back. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

What is the minimum age to rent a car with Avis in Indiana?

The minimum age to rent an Avis car in Indiana without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent with Avis in Indiana but will be charged a daily underage fee on top of the base rental rate.

Avis charges US$13 per rental day in underage fees, with a maximum cap of US$65 plus applicable taxes for the rental period. This fee is paid at the Avis counter in Indiana at pickup.

Drivers under 25 are also restricted from renting certain vehicle classes in Indiana. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are generally reserved for renters aged 25 and older. Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories are typically available to younger drivers.

One exception applies to travelers from Latin America and the Caribbean aged 21 to 24: Avis may waive the underage fee on eligible Hola Car Rentals rate plans when the waiver is explicitly shown on the booking confirmation and the main driver presents a passport proving their nationality or residency. This exception applies only in the United States, including Indiana, and only to the main driver, not additional drivers.

How does the security deposit work for Avis rentals in Indiana?

When you pick up your Avis rental in Indiana, the counter agent will place a temporary authorization hold on your credit card. This is not a charge but reduces your available credit until it is released after you return the vehicle.

For standard vehicles rented with Avis in Indiana, the typical hold is approximately US$300 to US$400. The exact amount can vary depending on the vehicle class, the specific Indiana location (airport versus downtown), and the length of your rental. Premium or specialty vehicles may carry a higher hold.

Important requirements for the deposit at any Avis location in Indiana:

  • The card must be a major credit card, not a debit or prepaid card
  • The driver's name must be printed on the physical card
  • The card must be in the main driver's name
  • You must have sufficient available credit to cover the hold plus any expected charges

After you return the Avis vehicle in Indiana, the hold is released. Your bank or card issuer controls how quickly it reappears as available credit, which can take up to 15 business days. Bringing a backup credit card is always a good precaution in case your primary card is declined at the counter.

Can I add an additional driver to my Avis rental in Indiana?

Yes, you can add an additional driver to your Avis rental in Indiana, but the additional driver must be present at the Avis counter at pickup with a valid driver's license to sign the rental agreement.

If your booking confirmation does not show the additional driver as included at no charge, Avis in Indiana charges US$13 per rental day for each extra driver, with a maximum cap of US$65 plus applicable taxes for the rental period.

Key rules for additional drivers on Avis rentals in Indiana:

  • The additional driver must meet the same minimum age requirements as the main driver
  • For Avis, additional drivers must generally be at least 25 years old at pickup
  • If the additional driver's license is not in English or uses a non-Latin alphabet, an International Driving Permit is required
  • Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage

If someone drives the Avis vehicle in Indiana who is not listed on the agreement, insurance coverage may be voided and additional charges could apply. Always add every intended driver at the counter before leaving the Avis location.

Can I pick up an Avis car in Indiana and return it in a different city?

Yes, one-way rentals with Avis in Indiana are possible, allowing you to pick up at one location and return at a different one, but a drop-off fee may apply depending on the route.

Avis operates at multiple Indiana locations, including Indianapolis International Airport (IND), Evansville Regional Airport (EVV), Fort Wayne International Airport (FWA), South Bend Regional Airport (SBN), and a downtown Indianapolis site. One-way rentals between these Indiana Avis locations are generally available, though a repositioning fee may be added for certain routes.

How the drop-off fee works:

  • The fee is route-specific and varies by distance, vehicle class, and season
  • It will appear under the "To pay at destination" section during the booking process if it applies to your route
  • It cannot be prepaid and is settled at the Avis counter in Indiana at pickup
  • If no fee is shown during booking, no drop-off fee applies to your specific route

Cross-border one-way rentals, such as picking up in Indiana and returning in another state, are subject to Avis partner rules and may carry higher fees or restrictions. Always confirm the drop-off fee on your booking confirmation before finalizing your Indiana Avis reservation.

What is the fuel policy for Avis rentals in Indiana?

Avis rentals in Indiana follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for fuel on your Indiana Avis rental:

  • At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Avis location
  • Use the correct fuel type as shown in the vehicle (gasoline or diesel)
  • Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Avis vehicle in Indiana with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns at Indiana airports such as IND, EVV, or SBN, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.

What are the after-hours return procedures at Avis locations in Indiana?

After-hours returns are available at Avis airport locations in Indiana, but the process varies by site. At Indianapolis International Airport (IND), the Avis location offers 24-hour drop-off availability. If you return outside staffed hours (after 01:00 AM on weekdays or after 01:00 AM on Saturday), park and lock the vehicle in the designated rental area, place the keys in the key drop box, and take all your personal belongings.

At Evansville Regional Airport (EVV) and South Bend Regional Airport (SBN), the same general process applies: follow car rental signs to the designated parking area, park and lock the vehicle, and deposit the contract and keys in the drop box provided.

Important notes for after-hours Avis returns in Indiana:

  • Take photos of the vehicle's condition, fuel gauge, and odometer before leaving
  • Keep your fuel receipt if you refueled before returning
  • You remain responsible for the vehicle until the Avis agent formally checks it in during business hours

At non-airport Avis locations in Indiana, after-hours returns may not be possible. If no key drop box is available, you may need to return the vehicle the next business day or arrange to drop it at the nearest Indiana airport location. Contact the specific Avis location in advance to confirm after-hours options.

Does Avis in Indiana include insurance coverage in the rental?

Avis rentals in Indiana do not automatically include full insurance coverage in the base rate. Understanding what is and is not covered is important before you drive off the lot.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis rental vehicle itself from a collision, theft, or vandalism. A deductible may still apply unless your booking confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

For third-party liability, which covers bodily injury and property damage you may cause to others while driving the Avis vehicle in Indiana, you may need to add Liability Insurance Supplementary (LIS or SLI). Some U.S. states require rental companies to include state-minimum liability, but not all do. Indiana renters are strongly encouraged to confirm whether LIS is included in their rate or add it as an option.

Common exclusions on Avis rentals in Indiana include:

  • Tires, wheels, and undercarriage damage
  • Damage caused by prohibited use such as off-road driving or driving under the influence
  • Incidents involving drivers not listed on the rental agreement

Always review your booking confirmation and the Avis rental agreement at the Indiana counter before signing.

Does my Avis booking in Indiana include travel assistance?

Yes, most bookings that include an Avis rental in Indiana come with travel assistance coverage provided through Terrawind Global Protection, at no extra cost. However, this benefit applies only to travelers who are not residents of the United States or Canada.

If you are visiting Indiana from outside North America and renting with Avis, the travel assistance typically covers:

  • Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This coverage is especially relevant if you experience a medical emergency or a breakdown on a highway such as the Indiana Toll Road (I-90) or in a more remote part of the state far from a major city.

To use the assistance, contact Terrawind 24 hours a day, 7 days a week before incurring expenses where prior authorization is required:

Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact coverage limits and conditions that apply to your Indiana Avis rental.

What operating hours do Avis locations in Indiana have?

Avis counter hours in Indiana vary by location, so it is important to confirm the hours for your specific pickup site before you arrive.

Known operating hours for Avis locations in Indiana:

  • Indianapolis International Airport (IND): Monday through Friday and Sunday from 07:00 AM to 01:00 AM; Saturday from 08:00 AM to 01:00 AM. After-hours key drop is available 24 hours.
  • Downtown Indianapolis (33 N Capitol Ave): Monday through Friday from 08:00 AM to 06:00 PM; Saturday and Sunday from 09:00 AM to 12:00 PM.
  • Evansville Regional Airport (EVV) and South Bend Regional Airport (SBN): Specific hours are not published, but after-hours key drop boxes are available for returns.

If your flight arrives outside Avis counter hours at an Indiana airport, the rental company will hold your booking for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact support as soon as possible, as the booking may be forfeited without a refund if the hold window passes.

For the most current hours at any Avis location in Indiana, check the confirmation you receive after booking, as hours can change on public holidays or due to seasonal adjustments.

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