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Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in New Jersey include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in New Jersey, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in New Jersey.
Will I face unexpected charges at the Alamo counter in New Jersey when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Alamo booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Newark Liberty International Airport in New Jersey?
The Alamo counter at Newark Liberty International Airport (EWR) in New Jersey is located on the second floor of the Rental Car Center, shared with National.
- From Terminal A: Walk across the sky bridge directly to the Rental Car Center (second floor). The Alamo counter is to the right as you enter.
- From Terminals B or C: Take the AirTrain to Station P3 (or P2), ride the escalator down, then walk a short distance to the Rental Car Center on the second floor.
The AirTrain runs 24 hours a day, 7 days a week, so you can reach the Rental Car Center at any hour. Once at the Alamo counter in New Jersey, you can use the touch-screen self-service kiosk to skip the line: print your rental agreement, locate your vehicle in the lot, and show the agreement along with your driver's license at the exit booth.
Does Alamo have a downtown location in New Jersey outside the airport?
Yes, Alamo has a downtown New Jersey location in Jersey City at 110 1st St, Jersey City, NJ 07302, approximately 15 minutes from Newark Liberty International Airport (EWR).
Operating hours for the Jersey City Alamo location in New Jersey are:
- Monday to Friday: 08:00 to 18:00
- Saturday: 09:00 to 13:00
- Sunday: Closed
After-hours service may be available by request at an additional charge. If you pick up late, a 120-minute grace period applies. If you return the vehicle more than 29 minutes after your scheduled drop-off time, an extra day charge may apply. There is no key drop box at this location, so plan your return within operating hours or arrange after-hours service in advance. Renting from the Jersey City location instead of the airport may help you avoid certain airport concession fees, though exact savings vary.
What documents do I need to pick up an Alamo rental car in New Jersey?
To pick up your Alamo rental car in New Jersey, you must bring the following physical documents:
- Your original, unexpired driver's license (physical card, not digital)
- A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
Alamo in New Jersey follows the same document rules as all U.S. rental partners. Debit cards and prepaid cards are not accepted for the security deposit. Bring a backup credit card in case your primary card is declined.
How do E-ZPass tolls work for an Alamo rental car in New Jersey?
New Jersey uses E-ZPass as its primary electronic toll system, and nearly all major toll roads are cashless or moving toward cashless billing. When you pick up your Alamo rental car in New Jersey, the vehicle will already include an electronic toll device.
At the Alamo counter in New Jersey, you have two options:
- Unlimited toll package: a fixed daily rate, typically between US$11 and US$25 per day, covering all tolls during your rental period
- Pay per use: if you decline the package, Alamo will charge you the actual toll amounts plus administrative processing fees after the rental ends
Major tolled routes in New Jersey include the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway. Toll costs for a passenger car start at approximately US$0.95 on the Turnpike and US$1.90 on the Parkway, increasing with distance. If you cross into New York via bridges or tunnels, expect US$15 to US$25 or more per crossing.
If you drive through a cashless toll gantry without a transponder or enrollment in a toll program, the vehicle's plate is photographed and billed at the higher Toll-By-Plate rate, plus fees. Review the toll program terms carefully before signing the Alamo rental agreement in New Jersey.
What are the toll costs on the New Jersey Turnpike and Garden State Parkway for Alamo renters?
If you are driving an Alamo rental car in New Jersey, toll costs on the main highways vary by distance and payment method.
- New Jersey Turnpike (Philadelphia to New York City, 78 miles): E-ZPass rates start at approximately US$0.95 and increase with distance. A 3% rate increase took effect January 1, 2026.
- Garden State Parkway (Cape May to Montvale, 172 miles): E-ZPass rates start at approximately US$1.90 for the full length. The same 3% increase applies from 2026.
- Atlantic City Expressway (Atlantic City to Philadelphia, 44 miles): starts at approximately US$1.25, with the full length costing approximately US$5.50.
Toll-By-Plate rates (charged when no transponder is used) are significantly higher, and Alamo may add an administrative fee on top. If you cross into New York via bridges or tunnels, expect an additional US$15 to US$25 or more per crossing. New Jersey has no congestion charges or emissions zone fees, so there are no extra city-center driving costs beyond standard tolls.
Can I get tolls cashback on my Alamo rental in New Jersey?
Yes, all bookings made through Hola Car Rentals, including Alamo rentals in New Jersey, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
Given that New Jersey has some of the highest toll exposure in the United States, especially if you use the New Jersey Turnpike, Garden State Parkway, or cross into New York via bridges and tunnels, this benefit can add up quickly.
To claim your cashback after returning your Alamo vehicle in New Jersey:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Alamo rental agreement signed at pickup, and a toll receipt or statement showing charges paid
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What is the security deposit for an Alamo rental car in New Jersey?
When you pick up your Alamo rental car in New Jersey, the counter will place a temporary authorization hold on your credit card. This is not a charge but it reduces your available credit until released after the rental ends.
For standard vehicles at Alamo locations in the United States, including New Jersey, the typical hold is approximately US$300 to US$400. The exact amount depends on the vehicle class, rental location, and season. Premium or specialty vehicles may carry a higher hold.
- Only a major credit card in the main driver's name, with the driver's name printed on the card, is accepted for the deposit
- Debit cards and prepaid cards are not accepted
- Digital wallets and virtual card numbers are not accepted at the counter
After you return the Alamo vehicle in New Jersey, the hold is released. Your bank or card issuer controls how quickly it appears back on your available credit, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined at the Alamo counter.
Is there a young driver surcharge for Alamo rentals in New Jersey?
Yes, Alamo in New Jersey charges a young driver surcharge for renters under 25 years old. The standard minimum age to rent without a surcharge is 25.
Drivers aged 21 to 24 may rent from Alamo in New Jersey but will pay a daily young-renter fee of US$15 per day plus applicable taxes, paid at the counter. Certain vehicle classes, including full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium vehicles, are typically restricted to renters aged 25 and older.
New Jersey follows general U.S. rules, not the special 18-plus exception that applies only in New York and Michigan. So the practical minimum age at Alamo locations in New Jersey is 21, with the surcharge applying until age 25.
- Bring a valid driver's license and a major credit card in your name
- Choose an eligible vehicle class such as economy, compact, or intermediate
- Budget for the daily surcharge in addition to your prepaid rate
If you are between 21 and 24 and from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows the underage fee waived, which applies only to Avis and Budget bookings, not Alamo.
How does the vehicle return process work at Alamo in New Jersey?
Returning your Alamo rental car in New Jersey depends on which location you picked up from.
At Newark Liberty International Airport (EWR), follow the National and Alamo Rental Car Returns signs to the Rental Car Center. The return area is in the same facility where you picked up the vehicle. An agent will typically check the vehicle and close out your contract at the lot.
At the Jersey City downtown location, clarify the exact drop-off procedure with the Alamo agent at pickup, as after-hours returns are not standard and must be arranged in advance at an additional charge.
For a smooth return at either New Jersey location:
- Refuel within approximately 10 miles of the return location to comply with the full-to-full fuel policy
- Keep your fuel receipt with the date, time, and station address
- Take a photo of the dashboard showing the fuel gauge at full
- Allow extra time if returning during peak travel periods at EWR
If you return the Alamo vehicle in New Jersey more than 30 minutes after your scheduled drop-off time, additional hourly or daily charges may apply.
Can I pick up an Alamo car in New Jersey and drop it off in another state?
Yes, one-way rentals are generally available with Alamo in New Jersey, but a drop-off fee may apply depending on your return location.
When booking a one-way rental from New Jersey through Hola Car Rentals, the drop-off fee is shown on the rate details page under the section labeled to pay at destination. This fee is set by Alamo and varies by route, distance, vehicle class, and season. It cannot be prepaid and is paid at the counter.
- Returning to a nearby location in the same metro area may carry no drop-off fee
- Returning to a different state or a distant city typically incurs a one-way fee
- Cross-border returns, such as returning to Canada, may be restricted or require prior approval
If you are driving your Alamo rental car from New Jersey into New York or other neighboring states, cross-state driving is generally permitted within the continental United States. Always confirm the permitted territory on your rental agreement at the Alamo counter in New Jersey, as driving outside authorized areas can affect your coverage.
Does Alamo in New Jersey include additional driver coverage, and what does it cost?
Adding an extra driver to your Alamo rental in New Jersey is possible, but whether it is included or costs extra depends on the rate you booked.
Some Hola Car Rentals rates include one additional driver at no extra charge. Check your booking confirmation for the line that reads additional driver free of charge. If it is not listed, the standard Alamo fee in New Jersey applies:
- Alamo charges US$15 per day plus applicable taxes for each additional driver not included in your rate
To add an extra driver at the Alamo counter in New Jersey:
- The additional driver must be present at pickup with a valid driver's license
- If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is also required
- Both the main driver and the additional driver must sign the rental agreement
- The additional driver must meet the same minimum age requirements as the main driver
Only drivers listed on the Alamo rental agreement in New Jersey are covered by the vehicle's protections. Anyone not named on the contract who drives the vehicle may void coverage.
What insurance options are available for an Alamo rental in New Jersey?
When picking up your Alamo rental car in New Jersey, you will be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo vehicle itself. A deductible may still apply unless your confirmation shows zero excess.
- Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to other people or vehicles. Some U.S. states require a minimum level of liability, but not all do. New Jersey renters are strongly encouraged to add supplemental liability coverage.
- Personal Accident Insurance (PAI): covers your own injuries as the driver.
- Personal Effects Coverage (PEC): covers personal belongings inside the vehicle.
Check your Hola Car Rentals booking confirmation before arriving at the Alamo counter in New Jersey. Your rate may already include CDW or LDW, which means you should not need to purchase it again at the counter. If your confirmation shows coverage included, declining the counter offer is usually the right choice.
Does my Alamo booking in New Jersey include travel assistance if something goes wrong?
Yes, most Hola Car Rentals bookings, including Alamo rentals in New Jersey, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
If you are an international visitor driving your Alamo rental car in New Jersey and something goes wrong, such as a medical emergency on the New Jersey Turnpike or a flight cancellation affecting your return, the travel assistance coverage may help with:
- Medical coverage for up to 5 passengers for non-pre-existing conditions
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To get help 24 hours a day, 7 days a week, contact Terrawind directly:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This coverage is separate from the Alamo vehicle damage waiver and does not replace your personal health insurance. Always review your booking confirmation for the exact terms that apply to your New Jersey rental.
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