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Frequently Asked Questions
What does my SUV hire in Texas through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Texas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Texas.
Will I face unexpected charges when I hire an SUV in Texas through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Texas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Texas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my SUV hire in Texas?
To pick up your SUV hire in Texas, you must bring all of the following physical documents to the counter:
- Your original, unexpired driver’s licence (physical card, not a photo or digital copy)
- A major credit card with your name printed on it, in the main driver’s name, for the authorisation hold
- Your passport or a valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit is required alongside your original licence. For other non-English licences, an IDP is strongly recommended.
All documents must be physical originals. Digital versions shown on a phone are not accepted at Texas SUV hire counters. Debit and prepaid cards are not accepted for the authorisation hold.
How do toll roads work when hiring an SUV in Texas?
Texas has one of the most extensive cashless toll networks in the United States, and it directly affects every SUV hire in Texas. Cash booths are rare or nonexistent on most toll roads.
The main toll systems you will encounter are:
- North Texas Tollway Authority (NTTA) with TollTag and TEXpress Lanes, covering the Dallas/Fort Worth area
- Texas Department of Transportation (TxDOT) with TxTag, used on routes near Austin and statewide
- Harris County Toll Road Authority (HCTRA) with EZ TAG, covering the Houston metro area
Your SUV hire in Texas will already have an electronic toll device installed. At the counter you have two options:
- Unlimited toll package: typically US$11 to US$25 per hire day, covering all toll usage during the hire
- Pay per use: the hire company bills you the actual toll amounts plus daily or administrative processing fees, which can appear on your card days or even weeks after you return the SUV
Estimated daily toll costs range from approximately US$5 to US$20 in Dallas and Houston, and US$3 to US$15 in Austin. If you plan to drive frequently on toll expressways, the unlimited package is usually better value. For one or two toll crossings, pay-per-use may cost less overall.
Can I drive my Texas SUV hire on unpaved or off-road terrain?
No, driving your Texas SUV hire on unpaved roads, dirt ranch roads, or true off-road terrain is prohibited by most hire companies, even when you have booked a full-size or 4WD SUV.
This restriction is important to understand before planning trips to remote areas of Texas such as Big Bend National Park, the Guadalupe Mountains, or the Davis Mountains. Although an SUV provides higher ground clearance than a saloon, most hire SUVs in Texas are not designed for genuine off-road use, and taking one onto unpaved surfaces can void your collision damage coverage.
Additional prohibited uses that apply to any SUV hire in Texas include:
- Towing or hauling trailers
- Commercial use, including rideshare driving
- Racing or reckless driving
Always review the usage restrictions section of your hire agreement before departing. If coverage is voided due to prohibited use, you become personally liable for any damage to the SUV. For remote Texas destinations, confirm with the hire counter whether any specific routes are permitted under your agreement.
Does Hola Car Rentals offer toll cashback for SUV hires in Texas?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Texas SUV hire.
Texas has cashless toll systems in every major metro, including NTTA in Dallas/Fort Worth, TxTag near Austin, and EZ TAG in Houston, so most SUV renters in Texas will pay tolls at some point during their trip. the cashback benefit helps offset those costs.
How it works:
- You pay tolls normally during your Texas SUV hire, either through the hire company's toll programme or by paying the toll agency directly
- After returning the SUV, email [email protected] within 30 days
- Include your Hola Car Rentals reservation confirmation, your signed hire agreement, and a toll receipt or statement showing the charges
- The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval
The reimbursement is the lesser of your actual toll costs or 5% of your booking total. For example, if your Texas SUV hire totals US$600, the maximum cashback is US$30. Submit your claim promptly, as late submissions after 30 days are not accepted.
Can I drive my Texas SUV hire across the border into Mexico?
No, cross-border travel to Mexico is prohibited for SUV hires in Texas. Most hire companies in Texas explicitly restrict driving the vehicle across the US-Mexico border, even if your hire includes unlimited mileage.
This restriction applies regardless of the SUV class you have booked. Driving across the border without authorisation from the hire company would void your collision damage coverage and any liability protection included in your agreement, leaving you personally responsible for any damage, theft, or incidents that occur in Mexico.
Travel to neighbouring US states is generally permitted, but some hire companies may require advance notification or impose restrictions on certain states. Always check the territorial restrictions section of your hire agreement before departing Texas.
If you need to travel internationally, contact the hire counter before your trip to understand exactly which areas are authorised under your specific SUV hire agreement in Texas.
Is there a young driver surcharge for SUV hires in Texas?
Yes, drivers under 25 years old are subject to a daily young-driver surcharge when hiring an SUV in Texas, and most full-size or premium SUV categories are restricted to renters aged 25 and older.
In Texas, the minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay an additional daily fee. Typical surcharge amounts by partner brand are:
- Avis and Budget: US$13 per hire day, capped at US$65 per hire
- Hertz, Dollar, and Thrifty: US$13.50 per hire day, capped at US$189 per hire
- Alamo, National, and Enterprise: US$15 per day
For an SUV hire in Texas specifically, vehicle class restrictions are important. Most brands limit drivers under 25 to compact or intermediate SUV categories. Full-size SUVs, premium SUVs, and specialised vehicles typically require the main driver to be at least 25.
Texas does not have the same exceptions as New York or Michigan, where state law requires hires to drivers aged 18 and older. In Texas, 21 is the practical minimum age for most SUV hires.
What is the security deposit for an SUV hire in Texas?
When you pick up your SUV hire in Texas, the hire company will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.
For SUV hires in Texas, typical hold amounts are approximately US$300 to US$400 for standard vehicles. Premium or full-size SUVs may carry higher holds depending on the brand, location, and season. The exact amount is set by the hire partner at the counter.
Important requirements for the deposit on your Texas SUV hire:
- You must present a physical major credit card with your name printed on it
- The card must be in the main driver’s name
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- You need sufficient available credit to cover the hold plus any expected charges
After you return the SUV, the hold is released, but your bank controls how quickly it appears back on your available credit. This can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card is declined at the Texas hire counter.
What insurance coverage do I need for an SUV hire in Texas?
For an SUV hire in Texas, there are two main types of coverages to consider, and they protect different things.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the hire SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Texas SUV hire. Not all US states require hire companies to include minimum liability by default, so confirming this cover is included or adding it is strongly recommended.
Common exclusions that apply to SUV hires in Texas include:
- Off-road or unpaved road use, which voids CDW coverage
- Driving under the influence or reckless driving
- Drivers not listed on the hire agreement
- Tires, undercarriage, and roof damage (often excluded unless a specific add-on is purchased)
Review your booking confirmation carefully to confirm which protections are included in your Texas SUV hire rate before arriving at the counter.
Can I add an additional driver to my SUV hire in Texas?
Yes, you can add an additional driver to your SUV hire in Texas, but the additional driver must be physically present at the hire counter at pickup to show their valid driver’s licence and sign the hire agreement.
Whether the additional driver is included free or costs extra depends on your rate:
- Some Hola Car Rentals rates include one additional driver at no extra charge, which will be shown on your booking confirmation
- If not included, typical daily fees are: Avis and Budget US$13 per day (capped at US$65), Hertz, Dollar, and Thrifty US$13.50 per day (capped at US$189), and Alamo, National, and Enterprise US$15 per day
For SUV hires in Texas, additional drivers must also meet the minimum age requirements. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. Any additional driver under 25 may be subject to a young-driver surcharge or may not be accepted depending on the partner.
Only drivers listed on the hire agreement are covered by the SUV’s collision damage and liability protections. If an unlisted person drives the vehicle in Texas, cover may be void.
What is the fuel policy for SUV hires in Texas?
SUV hires in Texas follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.
Steps to follow for your Texas SUV hire:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
SUVs consume more fuel than compact cars, so budget accordingly for longer drives across Texas. If you return the SUV below the recorded starting level, the hire company will charge you for the fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
If the SUV was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level to avoid charges.
Can I pick up my Texas SUV hire at one city and return it in another?
Yes, one-way SUV hires in Texas are available, allowing you to pick up at one city or airport and return at a different location, but a drop-off fee typically applies.
Common one-way SUV hire routes in Texas include Dallas/Fort Worth to Houston, Houston to Austin, or Austin to San Antonio. The drop-off fee is route-specific and varies by hire company, vehicle class, distance, and season. Larger SUV categories such as full-size or premium SUVs may carry higher repositioning fees than compact SUVs.
How to check the fee before booking:
- Select your different pickup and return locations during the search
- The drop-off fee will appear on the rate details page under the section labelled as charges due at the destination
- The fee is confirmed again on your booking confirmation
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking. Unlimited mileage does not waive the drop-off fee for your Texas SUV hire. Cross-border one-way trips, such as returning the SUV in Mexico, are not permitted.
Does travel assistance cover a breakdown in a remote area during my Texas SUV hire?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident in a remote area of Texas during your SUV hire.
Texas has vast stretches of highway far from urban centres, particularly in West Texas near Big Bend, the Guadalupe Mountains, and the Trans-Pecos region. If you experience a medical emergency, accident, or need legal assistance while driving your SUV in these areas, the travel assistance benefit provides 24-hour support.
Coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance at any time, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance cover on their Texas SUV hire.
Do I need an International Driving Permit for an SUV hire in Texas?
An International Driving Permit is not always mandatory for an SUV hire in Texas, but whether you need one depends on your licence.
The rules for Texas SUV hires are:
- If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required alongside your original licence
- If your licence is in a Latin alphabet but not in English, an IDP is strongly recommended and may be requested by the hire counter
- If your licence is in English, no IDP is needed
An IDP is a translation document only. It is not a standalone licence and will not be accepted without your original driver’s licence. You must carry both together at all times during your Texas SUV hire.
If you think you may need an IDP, obtain it in your home country before travelling to Texas. Organisations such as AAA in the United States issue IDPs only to US licence holders, so international visitors must arrange this before departure.
All documents presented at the Texas hire counter must be physical originals. Digital or photocopied versions of your licence or IDP are not accepted.
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