Enterprise Car Hire
in Alabama

Hola Car Rentals is the only premium partner of the top car hire brands operating in Alabama, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Alabama.

No. With Hola Car Rentals, all costs and charges for your booking in Alabama are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alabama charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Birmingham-Shuttlesworth International Airport (BHM) in Alabama, Enterprise operates from 5900 Messer Airport Hwy. The location offers shuttle and pick-up services to connect arriving passengers with the hire desk.

At Mobile Regional Airport (MOB), the Enterprise process is more straightforward: follow signs to the Rental Car Facility located across from baggage claim, then proceed to the Enterprise counter on the first floor to receive your hire agreement and keys.

For both Alabama airports, have your booking confirmation, valid driving licence, and credit card ready before approaching the Enterprise counter to speed up the process.

Enterprise counter hours in Alabama vary by location, so it is important to plan your arrival accordingly.

• Mobile Regional Airport (MOB): Enterprise is open daily from 7 AM to 11:30 PM, making it one of the more flexible Alabama locations for late arrivals.
• Downtown Birmingham Central City: Monday through Friday 8 AM to 6 PM, Saturday 9 AM to 12 PM, Sunday 12 PM to 3 PM.
• Downtown Birmingham Southside: Monday through Friday 8 AM to 6 PM, Saturday 9 AM to 12 PM, Sunday closed.

Hours for Birmingham-Shuttlesworth Airport (BHM) and Huntsville International Airport (HSV) are not listed above, so confirm directly with Enterprise before your Alabama trip, especially if you have a late-night or early-morning flight. If your arrival falls outside counter hours, contact Enterprise in advance to arrange your pickup.

Yes, Enterprise has an extensive network of neighbourhood and city locations across Alabama, well beyond the major airports.

In addition to airport counters at Birmingham-Shuttlesworth (BHM), Huntsville International (HSV), Mobile Regional (MOB), Montgomery Regional (MGM), and Gulf Shores International (GUF), Enterprise operates neighbourhood branches throughout the state, including:

• Birmingham area: Downtown Central City, Downtown Southside, Homewood, Irondale, Hoover, Bessemer, Trussville, and more.
• Huntsville area: Bob Wallace Ave, Calvary Hill, Madison, Memorial Pkwy, and University Dr.
• Mobile area: College Park, Mertz, Tillmans Corner, and West Mobile.
• Montgomery: Downtown Cottage Hill.
• Other Alabama cities: Anniston, Auburn, Dothan, Florence, Foley, Gadsden, Decatur, and Cullman, among others.

This broad coverage means you can pick up or return your Enterprise vehicle at a location convenient to your Alabama itinerary, not just at the airport.

Yes, Alabama has toll roads that Enterprise renters may encounter depending on their route through the state.

Alabama operates its toll system through the Alabama Freedom Pass. The four main toll roads and their standard costs for a 2-axle vehicle are:

• Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
• Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
• Emerald Mountain Expressway (Dozier Road): US$1.75
• Foley Beach Express Toll Bridge (BEX): US$2.75

Unlike many other U.S. states, Alabama toll booths accept cash, credit cards, debit cards, and the Alabama Freedom Pass transponder, so cashless-only roads are not a concern here.

Your Enterprise hire vehicle in Alabama may include an electronic toll device. At the counter, you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the programme) or pay per use, where Enterprise will bill actual toll amounts plus administrative fees to your card after the hire. Review the toll programme terms carefully before signing your Enterprise agreement in Alabama.

To collect your Enterprise hire in Alabama, you must present the following physical documents at the counter:

• A valid, unexpired driving licence with a photo (digital licences are not accepted).
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the security deposit hold.
• A passport or valid government-issued photo ID (recommended for international visitors).
• Your booking confirmation.
• Round-trip flight or cruise tickets if you are visiting Alabama from abroad.

If your driving licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is required alongside your original licence. For licences in English or other Latin-alphabet languages, an IDP is recommended but not mandatory.

All documents must be originals. Enterprise in Alabama will not accept digital or photocopied versions. Ensure every named driver is present at pick-up with their own valid licence.

Yes, all bookings made through Hola Car Rentals, including Enterprise hires in Alabama, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire period.

Alabama has four toll roads where you may incur charges: the Montgomery Expressway Bridge, the Tuscaloosa Bypass, the Emerald Mountain Expressway, and the Foley Beach Express Toll Bridge. Any tolls you pay on these roads during your Enterprise hire in Alabama are eligible for the cashback claim.

To claim your refund after returning the vehicle:

• Email [email protected] within 30 days of returning your Enterprise car in Alabama.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals confirmation, the Enterprise hire agreement, and a receipt or statement showing the toll charges paid.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

The minimum age to hire a car with Enterprise in Alabama is 21 years old. However, drivers under 25 are subject to a young-driver surcharge, and certain vehicle classes are restricted to drivers 25 and older.

Key age rules for Enterprise hires in Alabama:

• Drivers 21 to 24 may hire but will pay a daily young-driver fee. For Enterprise in Alabama, this fee is approximately US$15 per day.
• Drivers 25 and older are not charged a young-driver surcharge.
• Vehicle classes such as full-size, SUVs, minivans, luxury, and premium categories are typically restricted to drivers 25 and older.
• Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes.

All drivers and additional drivers, regardless of age, must present a valid driving licence and meet Enterprise's standard document requirements at the Alabama pick-up point. Learner's permits and instructional permits are not accepted.

Yes, you can add an additional driver to your Enterprise hire in Alabama, but fees and conditions apply depending on your rate.

For Enterprise in Alabama, the additional driver fee is US$15 per day when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost, so check your booking confirmation before arriving at the counter.

Requirements for adding a driver at an Enterprise location in Alabama:

• The additional driver must be physically present at the counter at the time of pick-up.
• They must present a valid driving licence (and an IDP if their licence uses a non-Latin alphabet).
• They must meet the minimum age requirement of 21 for Alabama Enterprise locations.
• Both the main driver and the additional driver must sign the hire agreement.

Spouses or domestic partners may be added at no charge at some Enterprise locations, provided they meet all licence and age requirements. Only drivers listed on the Enterprise hire agreement in Alabama are covered by the vehicle's protections.

You must present a physical, major credit card in the main driver’s name, with the driver’s name printed on the card, at any Enterprise counter in Alabama. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the security deposit hold.

At Enterprise locations in Alabama, the typical security hold for a standard vehicle is approximately US$300 to US$400, though the exact amount varies by location, vehicle class, and hire duration. Premium or speciality vehicles may require a higher hold.

Important points to keep in mind:

• The hold reduces your available credit until Enterprise releases it after you return the vehicle.
• Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.
• Even if you prepaid your booking, you still need to present a physical credit card at the Enterprise counter in Alabama.
• Notify your bank of your travel plans to prevent the in-person authorisation from being flagged as suspicious.

Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.

Enterprise hires in Alabama follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees at your Enterprise location in Alabama:

• Check the fuel gauge with the agent at pick-up and confirm the starting level is recorded on your hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 10 miles of the Enterprise return location in Alabama so the gauge does not drop before you arrive.
• Keep your final fuel receipt as proof of a full tank.

If you return the Enterprise vehicle in Alabama with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. The starting fuel level recorded on your agreement is the reference point, so always verify it before driving away.

The insurance coverage included in your Enterprise hire in Alabama depends on the rate plan selected when booking through Hola Car Rentals.

Two key types of coverage to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the Enterprise hire vehicle itself. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in Alabama. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability coverage is strongly recommended.

CDW/LDW and LIS/ALI/SLI are separate protections. Check your Hola Car Rentals booking confirmation to see exactly which coverages are included in your Enterprise Alabama rate and whether any deductible applies. At the Enterprise counter in Alabama, review the hire agreement carefully before signing to confirm all listed coverages match your confirmation.

Yes, one-way hires with Enterprise in Alabama are possible, allowing you to pick up in one city and return in another, but a drop-off fee may apply depending on your specific route.

Enterprise operates locations across Alabama in cities including Birmingham, Huntsville, Mobile, Montgomery, Dothan, Florence, Foley, and others, giving you flexibility for one-way trips within the state. Cross-state one-way hires are also available in many cases, though fees and availability vary.

How the drop-off fee works:

• The fee is route-specific and set by Enterprise based on the pick-up and return locations, vehicle class, and season.
• When booking through Hola Car Rentals, any applicable drop-off fee is shown on the rate details page under the section labelled as charges due at destination.
• This fee cannot be prepaid and is paid directly to Enterprise at the Alabama pick-up point.

If you change your return location after booking, the drop-off fee may be recalculated. Always confirm the fee shown on your booking confirmation matches what Enterprise presents at the Alabama counter before signing the agreement.

Yes, most bookings made through Hola Car Rentals, including Enterprise hires in Alabama, include travel assistance provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

If you are visiting Alabama from outside North America and experience an emergency during your Enterprise hire, the travel assistance coverage typically includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach the assistance team 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name and your Hola Car Rentals confirmation number ready. This coverage does not replace CDW/LDW for damage to your Enterprise vehicle in Alabama, nor does it cover third-party liability. Check your booking confirmation for the exact terms applicable to your reservation.