Payless Car Rental
in Tennessee

Hola Car Rentals is the only premium partner of the top car rental brands operating in Tennessee, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Tennessee.

No. With Hola Car Rentals, all costs and charges for your Payless booking in Tennessee are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Tennessee charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, Tennessee has no toll roads, toll bridges, or toll tunnels anywhere in the state, so Payless renters driving within Tennessee will not encounter any toll charges.

This means you do not need a transponder, an electronic toll pass, or any toll program when picking up your Payless vehicle at Nashville International Airport (BNA), Memphis International Airport (MEM), or McGhee Tyson Airport (TYS). Common routes such as I-40 between Nashville and Knoxville, or I-65 between Nashville and Memphis, are completely toll-free.

There are also no congestion charges, emissions zones, or city-center driving fees anywhere in Tennessee.

If your trip takes you beyond Tennessee into neighboring states that do have tolls, Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to claim up to 5% of your total booking value back for any tolls paid during your rental period.

Payless operates at three airport locations in Tennessee, all of which are corporate-owned airport sites.

• Nashville International Airport (BNA): 1 Terminal Drive, Nashville, TN 37214
• Memphis International Airport (MEM): 2491 Winchester Rd, Memphis, TN 38116
• McGhee Tyson Airport (TYS): 2055 Alcoa Hwy, Alcoa, TN 37701 (serving the Knoxville area)

Payless does not have any downtown or off-airport locations in Tennessee. All confirmed Payless sites in the state are at airports. When you arrive at your Tennessee airport, follow the car rental signs toward the rental car area. Shuttle services are noted at BNA and TYS to connect terminals with the rental car facilities.

To find your exact Payless counter, check your booking confirmation for the operating brand and match it to on-site signage at the airport.

Payless counter hours vary by Tennessee airport location. Always verify hours directly before your trip, as they can change on holidays or seasonally.

• Nashville International Airport (BNA): Sunday 6:00 AM to 1:00 AM; Monday through Friday 6:00 AM to 2:00 AM; Saturday 6:00 AM to 1:00 AM
• McGhee Tyson Airport (TYS): Sunday 8:00 AM to 12:00 AM; Monday through Friday 6:00 AM to 12:00 AM; Saturday 8:00 AM to 12:00 AM
• Memphis International Airport (MEM): Specific hours were not confirmed at time of publication; check directly with Payless or your booking confirmation

If your flight arrives close to closing time at any Tennessee Payless location, plan accordingly. Rental companies will generally hold your booking for up to 24 hours from the original pickup time if your delay is due to a flight issue. If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your reservation.

Yes, Hola Car Rentals includes Tolls Cashback on all Payless bookings, including those in Tennessee.

Because Tennessee itself has no toll roads, you will not pay any tolls driving within the state. However, if your trip takes you into neighboring states that do have tolls, the Tolls Cashback benefit still applies to any tolls you pay during your rental period.

You can claim up to 5% of your total Hola Car Rentals booking value back for tolls paid. To claim:

• Email [email protected] within 30 days of returning your Payless vehicle in Tennessee
• Include your Hola Car Rentals reservation confirmation, a copy of the rental agreement signed at the Payless counter, and a receipt or statement showing the toll charges
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number

Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To pick up a Payless rental car at any Tennessee airport, you will need to present the following physical documents at the counter.

• A valid, original driver's license in the main driver's name (physical card, not digital)
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold (debit and prepaid cards are not accepted)
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or cruise tickets (required for international visitors)

If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Tennessee.

Yes, a physical major credit card in the main driver's name is required at every Payless location in Tennessee to cover the security deposit hold at pickup.

The hold is a temporary authorization placed on your card, not an actual charge. It reduces your available credit until the rental is closed and your bank releases it, which can take up to 15 business days after you return the vehicle.

For standard vehicles rented in the United States, typical holds range from US$300 to US$400, though the exact amount is set by the Payless desk and may vary by vehicle class, location, and season.

• Debit cards are not accepted for the deposit hold
• Prepaid or virtual cards are not accepted
• The card must be physically present with the driver's name printed on it
• The card must be in the main driver's name, not a third party's

It is a good idea to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to avoid fraud blocks on the authorization.

The minimum age to rent from Payless in Tennessee without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee at the Payless counter.

For Payless specifically, the underage fee is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes. Tennessee is not one of the states (New York and Michigan) where rental companies are required by law to rent to drivers aged 18 and older, so the standard 21-minimum applies at Payless locations in Tennessee.

Additional restrictions for under-25 renters include:

• Most premium, full-size, SUV, minivan, luxury, and convertible vehicle classes are restricted to drivers 25 and older
• Economy, compact, and intermediate categories are typically available to younger renters
• Additional drivers aged 21 to 24 may be subject to the underage fee or may not be accepted at Payless in Tennessee; Payless generally requires additional drivers to be at least 25

All standard requirements still apply regardless of age: a valid driver's license, a major credit card in the renter's name, and any required documentation.

Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this applies to Payless rentals in Tennessee as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the coverage includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident, such as a collision on a Tennessee highway
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or accident during your Payless rental in Tennessee, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorization.

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage terms and limits that apply to your reservation.

Payless rentals in Tennessee follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at any Tennessee Payless location, check the fuel gauge with the agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.

When returning your vehicle to the Payless location in Tennessee:

• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your fuel receipt showing the date, time, and station address
• Take a photo of the full gauge at the pump as evidence
• For after-hours returns at BNA (which is open until 2:00 AM on weekdays), leave the receipt in the return envelope and keep a photo

If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the tank full is always the most cost-effective option.

Yes, you can add an additional driver to your Payless rental in Tennessee, but a fee typically applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Payless in Tennessee, the additional driver fee is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the rental period.

To add a driver at the Payless counter in Tennessee:

• The additional driver must be physically present at pickup
• They must present a valid driver's license and any required ID
• Both the main driver and the additional driver must sign the rental agreement
• The additional driver must meet the minimum age requirement; Payless generally requires additional drivers to be at least 25 years old

Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW/LDW and liability coverage. If someone not listed on the agreement drives the Payless vehicle in Tennessee, coverage may be void and additional charges could apply.

Yes, one-way rentals are possible with Payless in Tennessee, but a drop-off fee may apply depending on your specific route and destination.

When booking a one-way rental from a Tennessee Payless location, the drop-off fee will be shown during the booking process under the section labeled as amounts due at the destination. This fee is set by Payless and varies based on:

• The distance between the pickup and drop-off locations
• The specific cities or airports involved
• The vehicle class selected
• The season and availability

The drop-off fee cannot be prepaid and is paid directly at the Payless counter in Tennessee at pickup. Cross-state one-way rentals from Tennessee to distant states typically carry a drop-off fee, while shorter routes may not. Always check the booking details page before confirming your reservation to see whether a fee applies to your specific route.

If the Payless counter charges a drop-off fee that differs from what was shown on your booking confirmation, keep all paperwork and contact support after the rental is complete.

When renting from Payless in Tennessee, you have access to two main types of coverage that protect you during the rental period.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Payless rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your booking confirmation shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Payless vehicle in Tennessee. Note that not all U.S. states require rental companies to include state-minimum liability coverage, so confirming this on your rental agreement is important.

Common exclusions across both coverage types include:

• Prohibited use such as off-road driving, racing, or driving under the influence
• Drivers not listed on the Payless rental agreement
• Tires, undercarriage, and roof damage (unless a specific add-on is purchased)
• Incidents not reported promptly to Payless

Review your Hola Car Rentals booking confirmation to see which protections are included in your selected rate for your Tennessee Payless rental.

Returning a Payless rental at a Tennessee airport follows a straightforward process, but the specific return lot address varies by location.

• Nashville International Airport (BNA): Return to 1 Terminal Drive, Nashville, TN 37214. The BNA Payless counter is open until 2:00 AM on weekdays, making late-night returns possible.
• McGhee Tyson Airport (TYS): Return to 2055 Alcoa Hwy, Alcoa, TN 37701. The counter is open until midnight daily.
• Memphis International Airport (MEM): Return to 2491 Winchester Rd, Memphis, TN 38116.

Before returning your Payless vehicle at any Tennessee location:

• Refuel within approximately 10 miles of the return lot to comply with the Full-to-Full fuel policy
• Take a photo of the fuel gauge and odometer as evidence
• Keep your fuel receipt with the station address and timestamp
• Remove all personal belongings from the vehicle

At the return lot, a Payless agent will inspect the vehicle. Keep a copy of the return receipt confirming the vehicle was accepted without new damage. If you return outside staffed hours, follow any key-drop instructions provided on your rental agreement and photograph the vehicle condition before leaving.