Payless Car Rental
in Fort Worth

Hola Car Rentals is the only premium partner of the top car rental brands operating in Fort Worth, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Fort Worth.

No. With Hola Car Rentals, all costs and charges for your Payless booking in Fort Worth are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Fort Worth charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter serving Fort Worth is located at the consolidated Rental Car Center (RCC) at 2424 E 38th St, Dallas, TX 75261. It is not inside any terminal at Dallas/Fort Worth International Airport.

To reach the Payless counter, exit your arrival terminal at the lower-level ground transportation area and follow the signs for the Rental Car Shuttle. Board the free purple shuttle, which runs 24 hours a day, 7 days a week, every 8 to 15 minutes. The ride to the RCC takes approximately 10 minutes.

Once at the RCC, proceed to the Payless counter to complete your pickup. Plan for at least 20 to 30 minutes from baggage claim to driving away, and allow up to 45 to 60 minutes during peak travel periods due to shuttle wait times and counter queuing.

The Payless counter at the Fort Worth area RCC is open 24 hours daily, so late-night or early-morning arrivals are fully supported.

Returning your Payless rental at the Fort Worth area Dallas/Fort Worth International Airport is straightforward. Follow the airport signs marked Rental Car Return to reach the consolidated Rental Car Center (RCC) at 2424 E 38th St. Drop the vehicle off at the Payless-designated area within the RCC lot.

After dropping off the car, head to the upper-level curb of the RCC and board the free purple shuttle back to your departure terminal. Shuttles run every 8 to 15 minutes, 24 hours a day, so you can return at any hour without concern.

Before returning, refuel the vehicle near the RCC to comply with the full-to-full fuel policy. Returning the car below the recorded fuel level may result in a refueling charge at the Payless partner rate, which is typically higher than pump prices, plus a service fee.

For after-hours returns, the 24-hour shuttle and facility access mean you can drop off the vehicle at any time. Keep your rental agreement and a photo of the fuel gauge as documentation.

Yes, the Fort Worth and greater Dallas/Fort Worth area has an extensive cashless toll network, and your Payless rental vehicle comes equipped with an electronic toll device.

The main toll authorities operating in the Fort Worth region include:

• North Texas Tollway Authority (NTTA) managing the Dallas North Tollway and TEXpress Lanes such as the North Tarrant Express
• Texas Department of Transportation (TxDOT) operating TxTag-based roads

Nearly all toll facilities are cashless, using overhead gantries that read transponders or photograph license plates (toll-by-plate). Cash payment is not available on most Fort Worth area toll roads.

At the Payless counter, you will typically have two options:

• Unlimited toll package: a flat daily rate of approximately US$11 to US$25 per rental day, covering all tolls during your rental
• Pay per use: the Payless partner bills actual tolls plus administrative or processing fees to your credit card, sometimes weeks after the rental ends

If you drive a Fort Worth toll road without enrolling in either option, tolls are captured by license plate photo and billed to Payless, which then charges you the toll plus convenience fees at a premium rate.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Payless rental in Fort Worth.

Given that the Fort Worth and Dallas/Fort Worth area has one of the most extensive cashless toll networks in Texas, including the North Tarrant Express and Dallas North Tollway, this benefit can meaningfully offset your toll costs.

To claim your cashback after returning your Payless vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Payless counter, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Example: if your Fort Worth Payless booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back.

When collecting your Payless rental in Fort Worth, you must present the following physical documents at the counter. Digital copies are not accepted.

• Your original, unexpired driver's license in the main driver's name
• A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in English or other Latin-alphabet languages, an IDP is recommended but not strictly required.

The IDP is a translation document only and must be carried alongside your original license. It cannot be used as a standalone document at the Payless counter in Fort Worth.

Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

When picking up your Payless rental in Fort Worth, a temporary authorization hold is placed on your credit card at the counter. This is not a charge but reduces your available credit until released after the rental ends.

For standard vehicles rented in the United States, typical holds range from approximately US$300 to US$400. The exact amount for your Payless rental in Fort Worth may vary based on the vehicle class, rental duration, and location-specific policies. Premium or specialty vehicles may carry higher holds.

Important requirements for the deposit:

• The card must be a major credit card (not debit, prepaid, or virtual) with the driver's name printed on the card
• The card must be in the main driver's name
• You must have sufficient available credit to cover the hold plus any expected charges
• Digital wallets and someone else's card are not accepted

After you return the Payless vehicle in Fort Worth, the hold is released. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bringing a backup credit card is strongly recommended in case your primary card is declined.

Renting from Payless at Dallas/Fort Worth International Airport means your base rate will be supplemented by several mandatory local fees. These are charged by the airport and local government, not by Payless directly, and together can add 25% to 35% to your total cost.

Typical fees at DFW for Fort Worth area Payless rentals include:

• Airport concession recovery fee: approximately 10% to 12% of the base rate
• Customer facility charge (CFC): approximately US$4.50 to US$5.00 per day
• City of Fort Worth rental car tax: 6%
• Concession facility charge: approximately US$3.00 to US$5.00 per day

These fees are standard across rental brands at DFW and are not unique to Payless. They are higher than fees at many non-Texas airports due to the layered combination of city tax and airport charges.

If your booking confirmation shows Taxes and Fees as Included, you should not be billed separately for those items at the Payless counter. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee may apply.

Yes, drivers under 25 renting with Payless in Fort Worth are subject to a young-driver surcharge, also called an underage fee, paid at the counter.

For Payless in the United States, the standard underage fee is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period. This fee applies to drivers aged 21 to 24.

Additional restrictions for under-25 renters at the Fort Worth Payless location include:

• Most vehicle classes are restricted to drivers 25 and older, including full-size, SUV, minivan, luxury, premium, and convertible categories
• Economy, compact, and intermediate vehicles are typically the only classes available to younger renters
• Additional drivers aged 21 to 24 may not be accepted at Payless; the additional driver must generally be at least 25 years old

Drivers under 21 cannot rent from Payless in Fort Worth or elsewhere in Texas outside of New York and Michigan, where state law sets the minimum at 18.

If you are 21 to 24 and from Latin America or the Caribbean, check your Hola Car Rentals confirmation to see if an underage fee waiver applies through Avis or Budget instead.

Yes, most bookings made through Hola Car Rentals, including Payless rentals in Fort Worth, include travel assistance provided by Terrawind Global Protection at no extra cost.

This is particularly relevant in Fort Worth, where highways such as I-35W and Loop 820 are known for complex interchanges, construction zones, and occasional weather-related incidents such as bridges icing rapidly during brief winter showers.

The travel assistance benefit typically covers:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Payless rental vehicle itself (that requires CDW/LDW) or liability to third parties (that requires LIS/ALI/SLI). Always review your specific confirmation for exact coverage terms.

Yes, you can add an additional driver to your Payless rental in Fort Worth, but the additional driver must be present at the counter at pickup with their own valid driver's license.

Whether the additional driver fee is included or charged at the counter depends on your specific rate. Check your Hola Car Rentals confirmation for the line Additional driver free of charge. If it does not appear, the Payless standard fee applies:

• US$13 per rental day plus taxes
• Maximum charge of US$65 plus taxes for the rental period

For Payless in Fort Worth, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may not be accepted as additional drivers at the Payless counter.

Both the main driver and the additional driver must sign the rental agreement. Only drivers named on the agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the Payless vehicle in Fort Worth, coverage may be void.

If your additional driver's license is not in a Latin-alphabet script, they will also need an International Driving Permit alongside their original license.

The insurance and protection options included in your Payless rental in Fort Worth depend on the specific rate plan you selected. Always review your Hola Car Rentals confirmation to confirm what is covered.

The two main protections to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Payless vehicle in Fort Worth. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding liability coverage up to US$300,000.

CDW/LDW and LIS/ALI/SLI are separate protections. Having one does not replace the other.

Common exclusions from CDW/LDW at the Payless counter in Fort Worth include tires, undercarriage, roof damage, and incidents involving unauthorized drivers or prohibited use such as off-road driving.

If you have questions about what your specific Fort Worth Payless booking includes, check the rate details in your confirmation before pickup.

Yes, one-way rentals are possible with Payless in the Fort Worth area, but a drop-off fee may apply depending on your return location, and not all routes are available.

When booking a one-way rental through Hola Car Rentals with Payless, the drop-off fee is shown during checkout under the To pay at destination section. This fee is route-specific and varies based on distance, vehicle class, and season. It is not included in the prepaid rate and cannot be covered by No Extra Charges© unless it was not disclosed during booking.

General patterns for Fort Worth Payless one-way rentals:

• Same-city airport to downtown: often no drop-off fee
• Fort Worth to another Texas city such as Houston or Austin: a drop-off fee typically applies
• Cross-country or remote destinations: fees are higher and some routes may not be available

Cross-border one-way rentals, for example from Fort Worth into Mexico, are generally restricted or not permitted. Always confirm cross-border rules on your Payless rental agreement before driving across state or National borders.

If you need to change your return location after booking, contact Hola Car Rentals support, as changes may reprice the rental and recalculate the drop-off fee.

If your flight is delayed and you arrive later than your scheduled Payless pickup time in Fort Worth, your reservation will generally be held for up to 24 hours from the original pickup time. The Payless counter at the Dallas/Fort Worth Airport Rental Car Center operates 24 hours a day, so late-night or early-morning arrivals are fully accommodated.

Key points to keep in mind:

• If your delay is less than 24 hours, proceed to the Payless counter at the RCC via the free purple shuttle from your terminal. No action is typically needed.
• If your delay will exceed 24 hours from the original pickup time, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible. Changes are not guaranteed but the team will assist.
• Arriving outside counter hours is not a concern for the Fort Worth Payless location, as the RCC and shuttle operate around the clock.

To avoid any issues, make sure you arrive during the 24-hour hold window. If your booking is forfeited due to a delay beyond that window, no refund will apply under standard policy, so early communication with support is important.