VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Brickell include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Brickell, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Brickell.
Will I face unexpected charges at the Payless counter in Brickell when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Payless booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the closest Payless counter to Brickell?
The closest Payless location to Brickell is the Downtown Miami counter at 93 SE 2nd St, Miami, FL 33131, which is within walking distance of the Brickell financial district. However, this location is designated for cruiseship passengers only, so if you are not arriving by cruise, you will need to use an alternative Payless location.
The next closest option is the South Miami Beach location at 959 West Ave, Miami, FL 33139, approximately 6 miles from Brickell. That counter operates Monday through Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 5:00 PM, and Sunday 9:00 AM to 4:00 PM.
If you are flying into Miami International Airport (MIA), Payless operates there as well through the consolidated Rental Car Center, accessible via shuttle from the terminal. Always confirm the exact pickup address on your booking confirmation before traveling to any Payless counter near Brickell.
Can cruiseship passengers pick up a Payless car near Brickell at 93 SE 2nd St?
Yes, cruiseship passengers can pick up a Payless rental car at the Downtown Miami counter located at 93 SE 2nd St, Miami, FL 33131, which is the nearest Payless location to Brickell.
This counter is designated exclusively for cruiseship passengers, so you must be arriving from or departing on a cruise to use it. No shuttle is required as it is a walk-up counter, making it convenient if you are disembarking at the Port of Miami and heading into the Brickell area.
If you are not a cruiseship passenger, this location will not be available to you. In that case, the South Miami Beach Payless counter at 959 West Ave or the Payless counter at Miami International Airport (MIA) are your alternatives. Always check your booking confirmation for the exact pickup address and counter hours before heading to any Payless location near Brickell.
What toll roads will I encounter driving a Payless rental car around Brickell?
Driving a Payless rental car in and around Brickell means you will likely encounter several cashless toll roads in the Miami area. Florida's toll system is almost entirely electronic, using SunPass and E-PASS transponders, with Toll-by-Plate (license plate photo billing) as a fallback on cashless gantries.
Common toll roads near Brickell include:
- Florida Turnpike, used for trips south toward Homestead or north toward Fort Lauderdale
- I-95 Express Lanes, which run parallel to I-95 through the Miami urban core adjacent to Brickell
- Various South Florida expressways with multiple toll segments
Estimated toll costs in the Miami area run approximately US$5 to US$20 per day depending on your routes. Your Payless rental vehicle will include an electronic toll device or plate-based billing. At the Payless counter you can enroll in the toll program for approximately US$7.95 per day, capped at US$37.95 per month, which covers tolls incurred during your rental. If you decline and still use toll roads, Payless will bill the tolls plus administrative fees to your credit card after the rental ends.
Does Hola Car Rentals offer toll cashback for Payless rentals near Brickell?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Payless rental in the Brickell area and throughout Florida.
You can get up to 5% of your total booking value back for tolls you paid during your rental. Given that Miami toll roads near Brickell, including the Florida Turnpike and I-95 Express Lanes, can cost US$5 to US$20 per day, this benefit can add up meaningfully over a multi-day rental.
To claim your cashback after returning your Payless vehicle:
- Email [email protected] within 30 days of returning the car
- Include your Hola Car Rentals reservation confirmation, the rental agreement signed at the Payless counter, and a toll invoice or statement showing charges paid
- Add your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up a Payless rental car in Brickell?
To pick up a Payless rental car in the Brickell area, you must present the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone are not accepted at the Payless counter in Brickell or any other location. Debit and prepaid cards are not accepted for the security deposit hold.
How do Brickell's one-way streets affect driving a Payless rental car?
Driving a Payless rental car in Brickell can be disorienting if you are unfamiliar with the area's road layout. Brickell features several wide, multi-lane one-way streets, particularly east-west arterials, that carry fast-moving traffic and offer limited opportunities to correct a wrong turn without a significant detour.
A few specific challenges to be aware of:
- The I-95 interchanges at SW 7th and SW 8th Streets form a complex one-way pair that can be confusing when entering or exiting Brickell from the highway
- The Roads neighborhood immediately west of Brickell sits on a 45-degree grid misaligned with Miami's standard north-south and east-west layout, causing abrupt street renumbering at SW 12th Ave that surprises first-time drivers
- Wide one-way streets with minimal traffic calming encourage faster speeds, which can feel aggressive compared to denser urban areas elsewhere
Using a GPS or navigation app is strongly recommended when driving your Payless rental around Brickell. Allow extra time when navigating toward I-95 on-ramps or crossing into adjacent neighborhoods, and confirm your route before leaving the Payless counter.
Is a credit card required to pick up a Payless rental in Brickell?
Yes, a major credit card in the main driver's name with the driver's name printed on the card is required to pick up a Payless rental car in Brickell or at any other Payless location.
The credit card is used to place a temporary security hold on your account at pickup. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount is set by the Payless counter and may vary by vehicle class or location.
Important points to keep in mind:
- Debit cards and prepaid cards are not accepted for the security deposit hold
- The card must be physically present at the counter with the driver's name printed on it
- Digital wallets and virtual card numbers are not accepted
- The hold reduces your available credit until Payless releases it after you return the vehicle, which your bank may take up to 15 business days to reflect
Even if you prepaid your Brickell Payless booking online, you must still present a physical credit card at the counter for the deposit hold. Bringing a backup credit card is always a good idea in case your primary card is declined.
What is the young driver surcharge for Payless rentals in Brickell?
Drivers under 25 years old renting a Payless car in the Brickell area are subject to a young-driver surcharge. In the United States, Payless charges US$13 per rental day plus taxes for drivers aged 21 to 24, with a maximum charge of US$65 plus taxes for the rental period.
Additional rules that apply to young drivers at Payless in Brickell:
- The minimum age to rent is 21 in most U.S. states, including Florida
- Certain vehicle classes such as full-size, SUVs, premium, luxury, convertible, and minivan categories are restricted to drivers 25 and older
- Economy, compact, and intermediate vehicles are typically available to drivers aged 21 to 24
- For Payless, additional drivers must generally be at least 25 years old at the time of pickup
If you are between 21 and 24 and booking a Payless rental near Brickell, Budget for this daily surcharge and select an eligible vehicle class during booking. Drivers 25 and older are not subject to any underage fee at the Payless counter.
Does travel assistance apply if I have an emergency in my Payless rental near Brickell?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which applies during your Payless rental in the Brickell area and throughout your trip.
This benefit is particularly relevant if you experience a medical emergency, a legal situation following an accident, or a flight cancellation connected to your rental period. Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To get help 24 hours a day, contact Terrawind directly by calling +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this coverage applies only to non-North American customers. If you are a resident of the United States or Canada, you do not qualify for this benefit. It also does not cover damage to the Payless rental vehicle itself, which is handled separately by CDW or LDW coverage.
Can I add an additional driver to my Payless booking in Brickell?
Yes, you can add an additional driver to your Payless rental in Brickell, but the additional driver must be present at the counter at the time of pickup with a valid driver's license.
Whether the additional driver fee is included or charged at the counter depends on the rate you selected. If your booking confirmation does not explicitly state that an additional driver is included, Payless charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period.
Key requirements for adding a driver at the Payless counter in Brickell:
- The additional driver must be physically present at pickup to show their license and sign the rental agreement
- For Payless, additional drivers must generally be at least 25 years old
- The additional driver must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet
- Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage
Check your booking confirmation before arriving at the Payless counter in Brickell to confirm whether the additional driver fee is already included in your rate.
What fuel policy applies to Payless rentals in Brickell?
Payless rentals in the Brickell area follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow to avoid fuel charges on your Brickell Payless rental:
- At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at the start of the rental
- Refuel within approximately 10 miles of the return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
- Take a photo of the full gauge before returning the car
If you return the Payless vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. There are several gas stations accessible near the Brickell area and along routes back to Payless return locations, so refueling before return is straightforward with a little planning.
Can I pick up a Payless car in Brickell and return it at Miami Airport?
Yes, it is possible to pick up a Payless rental in the Brickell area and return it at Miami International Airport (MIA), but whether a one-way drop-off fee applies depends on the specific route and the rate you select at booking.
For routes between a downtown Miami or Brickell-area Payless location and MIA, which are within the same city, a drop-off fee may or may not apply. The Hola Car Rentals booking system will display any applicable drop-off fee under the "To pay at destination" section during checkout, so you can confirm the cost before completing your reservation.
Key points to keep in mind:
- The drop-off fee is set by Payless and cannot be prepaid through Hola Car Rentals
- Changing your return location after booking may reprice the rental and recalculate any drop-off fee
- If the Payless counter charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact Hola Car Rentals support, as No Extra Charges© Coverage may apply
Always confirm the return location details on your booking confirmation before picking up your Payless vehicle in Brickell.
What insurance options should I consider for a Payless rental in Brickell?
When picking up a Payless rental car in Brickell, you will typically be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicates or leaving gaps in your protection.
The main options to consider:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
- Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving your Payless rental around Brickell and the Miami area. Some U.S. states require a minimum level of liability, but not all do, so this is worth reviewing carefully
- Personal Accident Insurance (PAI): covers your own injuries and those of passengers
CDW and LDW do not cover third-party liability, and LIS or SLI does not cover damage to the Payless vehicle. These are separate protections that work together. Check your Hola Car Rentals booking confirmation to see which coverages are already included in your rate before accepting additional products at the Brickell-area Payless counter.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe