VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Morrisville include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Morrisville, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Morrisville.
Will I face unexpected charges at the National counter in Morrisville when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Morrisville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Morrisville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National Car Rental counter at Morrisville's Raleigh-Durham Airport?
The National Car Rental counter serving Morrisville is located at the Raleigh-Durham International Airport (RDU) Rental Car Pavilion, at 1001 Rental Car Dr, Morrisville, NC. National shares this consolidated rental car center with other major brands.
After collecting your baggage, follow the signs for the Rental Car Pavilion. Depending on your terminal, you can reach the center on foot via covered walkways or by taking the airport shuttle to the rental car building. Once inside, locate the National counter, complete your paperwork, and proceed to the vehicle lot to pick up your car.
The consolidated center format means all brands, including National, are under one roof, which simplifies the process compared to airports where counters are spread across multiple terminals.
What documents do I need to pick up my National Car Rental in Morrisville?
To pick up your National Car Rental in Morrisville at RDU, you must bring the following physical documents:
- A valid, unexpired driver's license with a photo (original, not digital)
- A major credit card in the main driver's name, with the name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID (required for international visitors)
- Your booking confirmation
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the National counter in Morrisville. For licenses in Latin characters but not in English, an IDP is strongly recommended as a translation aid, though not always strictly required.
Digital documents are not accepted at the counter. All documents must be physical originals.
Do I need an International Driving Permit to rent from National in Morrisville?
It depends on your license. At the National Car Rental location in Morrisville, an International Driving Permit (IDP) is mandatory if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.
If your license is printed in Latin characters (for example, German, Spanish, or Portuguese), an IDP is not strictly required but is strongly recommended as a translation aid for the National counter staff in Morrisville.
Important rules to keep in mind:
- The IDP is a translation document only, not a standalone license
- You must always carry your original home-country license alongside the IDP
- The IDP must be obtained in your home country before traveling; it cannot be issued abroad
- Digital licenses are not accepted at the counter
If you are unsure whether your license qualifies, obtain an IDP before your trip to avoid any issues at the National counter in Morrisville.
Are there toll roads near Morrisville, and how does National Car Rental handle them?
Yes, there are toll roads near Morrisville that you may encounter when driving a National Car Rental vehicle. The main toll road in the area is the Triangle Expressway, an approximately 19-mile route connecting Raleigh and Durham that passes near Morrisville. North Carolina uses fully cashless, all-electronic tolling, meaning there are no toll booths and cash is not accepted.
Typical toll costs for standard 2-axle vehicles on the Triangle Expressway range up to US$3.60 to US$4.19 per section, depending on the payment method used. The NC Quick Pass system offers a 35% discount compared to the bill-by-mail rate. E-ZPass, SunPass, and Peach Pass are also accepted.
At the National counter in Morrisville, you will have the option to enroll in a toll program:
- Unlimited toll package: a fixed daily fee (typically US$11 to US$25 per day) that covers all tolls during the rental
- Pay-per-use: actual toll charges plus administrative or processing fees billed to your card after the rental
If you opt out of the National toll program, you can use your own compatible transponder, but inform the counter agent so the vehicle's default device can be deactivated to avoid duplicate charges.
What are the airport fees and surcharges added to a National Car Rental in Morrisville?
When picking up a National Car Rental at Raleigh-Durham International Airport (RDU) in Morrisville, expect additional fees on top of your base rental rate. These are standard airport and local charges that apply to all renters at this location.
Typical fees at the RDU National location in Morrisville include:
- Customer Facility Charge (CFC): approximately US$4.50 per rental day
- Airport Concession Recovery Fee (ACRF): typically 8 to 10% of the base rate
- Wake County and North Carolina state surcharges: approximately 6% or more
Combined, these fees can add 15 to 25% beyond the advertised base rate. If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the National counter in Morrisville. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the rental is complete.
Is a credit card required to pick up a National Car Rental in Morrisville?
Yes, a major credit card in the main driver's name is required to pick up your National Car Rental in Morrisville. The card must be a physical card with the driver's name printed on it, and it must have sufficient available credit to cover the security deposit hold in addition to any expected rental charges.
At the National counter in Morrisville, the typical security deposit hold for a standard vehicle is approximately US$300 to US$400. This is a temporary authorization, not a charge, and it reduces your available credit until the rental is closed and your bank releases the hold, which can take up to 15 business days.
- Debit cards are not accepted for the security deposit hold
- Prepaid or virtual cards are not accepted
- The card must belong to the main driver, not a third party
- Digital wallets such as Apple Pay or Google Pay are not accepted at the counter
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorization.
What is the young driver surcharge for National Car Rental in Morrisville?
Yes, a young driver surcharge applies at the National Car Rental location in Morrisville for renters under 25 years old. In North Carolina, the standard minimum age to rent without a surcharge is 25.
For drivers aged 21 to 24, National in Morrisville charges a daily young-renter fee of US$15 per day plus applicable taxes. This fee is paid at the counter and is not included in your prepaid booking total.
Additional restrictions for under-25 renters at the National location in Morrisville include:
- Most premium, full-size, luxury, SUV, minivan, and specialty vehicle classes are restricted to renters aged 25 and older
- Eligible classes for younger renters are typically economy, compact, and intermediate categories
- The same credit card and document requirements apply regardless of age
Drivers under 21 are generally not permitted to rent from National in Morrisville. If you are 21 to 24, Budget for the daily surcharge when comparing total rental costs.
Can I get Tolls Cashback on my National Car Rental in Morrisville?
Yes, all bookings made through Hola Car Rentals, including National Car Rental reservations in Morrisville, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the rental period.
This is especially useful in Morrisville, where the Triangle Expressway and other cashless toll roads near RDU can add up over the course of a rental. You pay tolls normally through the National toll program or your own transponder, and then claim reimbursement afterward.
To claim your Tolls Cashback after returning your National vehicle in Morrisville:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Can I add an additional driver to my National Car Rental in Morrisville?
Yes, you can add an additional driver to your National Car Rental in Morrisville, either as part of your rate or by paying a fee at the counter.
For National in Morrisville, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.
Requirements for adding a driver at the National counter in Morrisville:
- The additional driver must be present at pickup and sign the rental agreement
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must meet the minimum age requirements; drivers under 25 may be subject to a young-driver surcharge
- Only drivers listed on the rental agreement are covered by the vehicle's protections
If someone drives the National vehicle in Morrisville who is not listed on the agreement, insurance coverage may be void and additional charges could apply. Never allow an unlisted driver to operate the vehicle.
What driving quirks should I know before picking up a National Car Rental in Morrisville?
Morrisville has some road conditions that can catch first-time visitors off guard, especially when driving a National Car Rental vehicle from RDU.
Key things to be aware of near the Morrisville area:
- NC 54 is undergoing a multi-year widening project from two to six lanes, with frequent lane shifts, construction detours, and temporary access restrictions near the airport corridor
- Morrisville-Carpenter Road has ongoing traffic pattern changes, including shifted lanes and reconfigured intersections, which can confuse drivers expecting a standard layout
- Some left turns on NC 54 require a U-turn through a 30-foot median rather than a direct left, which is uncommon for drivers from outside the region
- At-grade railroad crossings adjacent to NC 54 add an unexpected hazard on what appears to be a standard highway
North Carolina does not have congestion charges or emissions zones. All toll roads near Morrisville, including the Triangle Expressway, are fully cashless, so plan your toll payment method before leaving the National lot at RDU.
What is the fuel policy for National Car Rental in Morrisville?
National Car Rental in Morrisville follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return at the Morrisville RDU location:
- At pickup, confirm the fuel gauge reads full and ensure the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the RDU return location before dropping off the National vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the National vehicle in Morrisville with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus an administrative service fee.
If the tank was not full at pickup, ask the National agent in Morrisville to record the exact starting level on the agreement, and return the vehicle at that same level to avoid charges.
Does National Car Rental in Morrisville include insurance coverage?
The insurance coverage included with your National Car Rental in Morrisville depends on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the RDU counter.
Common coverage types and what they mean for your Morrisville rental:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National vehicle from a collision, theft, or vandalism, subject to any applicable deductible shown on your confirmation
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the National vehicle in Morrisville; some U.S. states require a minimum level, but not all do
CDW and LDW do not cover third-party liability, and LIS does not cover damage to the rental vehicle itself. These are separate protections that work together.
Common exclusions at the National counter in Morrisville include prohibited use such as off-road driving, driving under the influence, and unlisted drivers. Always add every driver to the agreement at the National counter in Morrisville to ensure coverage applies.
Is Travel Assistance included with my National Car Rental booking in Morrisville?
Yes, most bookings made through Hola Car Rentals, including National Car Rental reservations in Morrisville, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible renters driving a National vehicle in Morrisville or the surrounding North Carolina area, Travel Assistance covers:
- Medical coverage for up to 5 passengers for accidents or non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you need assistance while driving your National rental in Morrisville, for example after a highway breakdown or a medical emergency on the road, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name and your Hola Car Rentals confirmation number when you call. This coverage does not replace CDW or LDW for vehicle damage, and it does not cover pre-existing medical conditions.
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