VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Manitoba include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Manitoba, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Hertz rental experience with complete protection and peace of mind during your trip in Manitoba.
Will I face unexpected charges at the Hertz counter in Manitoba when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Manitoba are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Manitoba charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Winnipeg International Airport in Manitoba?
The Hertz counter at Winnipeg International Airport (YWG) in Manitoba is located on the ground level of the parkade directly opposite the terminal. Hertz stocks rental vehicles within that airport parkade, so once you collect your luggage and exit the terminal, you cross to the parkade building and proceed to the ground floor to find the Hertz desk.
The main Hertz address associated with the Winnipeg Airport location is 2000 Wellington Ave, which is the closest Hertz branch to YWG. This location operates 24 hours daily (7:00 AM to 11:59 PM), making it suitable for early-morning or late-night arrivals into Manitoba.
During peak periods at Winnipeg Airport, roughly 8:00 AM to 9:00 AM and 4:00 PM to 6:00 PM, expect higher demand at the Hertz counter and allow extra time for queue processing. Hertz also offers shuttle or airport pick-up services from Winnipeg Airport if needed.
Are there toll roads on Hertz rentals in Manitoba?
No, there are no toll roads anywhere in Manitoba, so Hertz renters driving in the province will not encounter any toll charges, toll booths, or cashless toll lanes during their rental.
Manitoba has no tolled highways, bridges, or express lanes, which means:
- No transponder or toll pass program is needed for driving within Manitoba
- No daily toll service fee applies to your Hertz rental while you remain in the province
- No congestion charges or emissions zone fees exist in Winnipeg or elsewhere in Manitoba
If your Hertz itinerary takes you beyond Manitoba into provinces or regions that do have tolls, standard toll billing rules would apply for those portions of the trip. In that case, the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for any tolls paid. Keep your toll receipts and submit your claim to [email protected] within 30 days of returning the vehicle.
What documents do I need to pick up a Hertz rental car in Manitoba?
To collect your Hertz rental in Manitoba, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name (physical card, not digital)
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting Manitoba from abroad
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts or languages, an IDP is strongly recommended. The IDP is a translation document only and is not valid without your original license.
All documents presented at the Hertz counter in Manitoba must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.
Does Hola Car Rentals include travel assistance for Hertz rentals in Manitoba?
Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Hertz rentals in Manitoba as well. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this coverage.
For eligible renters, the travel assistance included with your Manitoba Hertz booking typically covers:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Manitoba rental, for example after a breakdown on a highway outside Winnipeg or in a more remote part of the province, contact the Terrawind assistance line 24 hours a day at +1 888 980 9992 (toll-free). You can also reach them via WhatsApp at +1 208 910 1001 or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Always review your booking confirmation for the exact coverage limits and terms that apply to your specific Hertz reservation in Manitoba.
How much is the security deposit for a Hertz rental in Manitoba?
When you pick up your Hertz rental in Manitoba, the counter will place a temporary authorization hold on your credit card. For Canadian locations, this hold is typically in the range of CAUS$ 300 to CAUS$ 500, though some Hertz locations may require a minimum authorization of approximately CAUS$ 750 depending on the vehicle class, season, or specific branch policy.
Important points to keep in mind:
- The hold is a temporary authorization, not a charge. It reduces your available credit until your bank releases it after the rental ends
- Only a physical, major credit card in the main driver's name with the name printed on the card is accepted. Debit cards and prepaid cards are not accepted for the deposit
- After you return the Hertz vehicle in Manitoba, the hold is released by the desk, but your bank controls when the credit becomes available again, which can take up to 15 business days
- Bring a backup credit card in case your primary card is declined
Notify your bank of your travel to Manitoba before arriving at the Hertz counter to prevent the authorization from being flagged as a suspicious transaction.
Can I add an additional driver to my Hertz rental in Manitoba?
Yes, you can add an additional driver to your Hertz rental in Manitoba, either as part of your rate or by paying a fee at the counter.
For Hertz rentals in Manitoba, the additional driver fee when not included in your rate is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the full rental period.
To add an additional driver to your Hertz rental in Manitoba:
- Check your booking confirmation first to see if an additional driver is already included at no extra cost
- The additional driver must be present at the Hertz counter in Manitoba at the time of pick-up
- They must present a valid driver's license and any required identification, including an IDP if their license uses a non-Latin alphabet
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Hertz rental agreement in Manitoba are covered by the vehicle's protections such as CDW/LDW and liability coverage. Anyone who drives the car without being named on the contract may void those protections entirely.
Is there a young driver surcharge for Hertz rentals in Manitoba?
Yes, renters under 25 years old are subject to a young driver surcharge on Hertz rentals in Manitoba. This fee is charged in addition to the daily rental rate and applies once per rental period, even if there are multiple young drivers on the agreement.
The exact surcharge amount for Hertz in Manitoba is not fixed at a single published rate and can vary by age, specific location, and rental period. The fee is assessed at the Hertz counter in Manitoba at the time of pick-up.
If you are under 25 and planning to rent from Hertz in Manitoba, keep the following in mind:
- The young driver surcharge is a local charge paid at the counter and is separate from your prepaid booking total
- All standard document requirements still apply, including a valid driver's license and a major credit card in the renter's name
- The additional driver must also meet the minimum age requirements if they are under 25
Confirm the exact surcharge amount directly with the Hertz counter in Manitoba at pick-up, as rates can differ by location and season.
What is the fuel policy for Hertz rentals in Manitoba?
Hertz rentals in Manitoba follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional fuel charges.
To avoid fuel charges on your Hertz rental in Manitoba:
- At pick-up, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Hertz location in Manitoba
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in Manitoba with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
For after-hours returns at a Hertz location in Manitoba, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation.
Does Hertz in Manitoba include third-party liability insurance?
Yes, provincial law in Manitoba requires every rental vehicle to carry third-party liability coverage, so this statutory liability is included by default when you rent from Hertz in Manitoba through Hola Car Rentals.
This means you are not required to purchase a separate liability add-on simply to meet the legal minimum in Manitoba. However, the statutory minimum may not be sufficient for all situations, and you can still purchase supplemental liability coverage (LIS/ALI/SLI) to increase your protection limits if you choose.
Key points about liability coverage on your Hertz rental in Manitoba:
- The included statutory liability covers bodily injury and property damage you may cause to third parties while driving the Hertz vehicle in Manitoba
- It does not cover damage to the Hertz rental car itself, which is handled by CDW/LDW
- It does not cover your own injuries (PAI) or personal belongings (PEC)
- Only drivers named on the Hertz rental agreement in Manitoba are covered
Review your booking confirmation to confirm the exact liability limits included in your Hertz rate for Manitoba, and consider adding supplemental liability if you want higher coverage limits.
Can I return my Hertz car to a different city in Manitoba or another province?
Yes, one-way rentals are possible with Hertz in Manitoba, but a drop-off fee may apply depending on your return location and route.
How drop-off fees work for Hertz rentals originating in Manitoba:
- Returning to a different Hertz location within Winnipeg or Manitoba may or may not incur a fee depending on the specific route
- Returning to a Hertz location in another Canadian province will typically carry a one-way drop-off fee, which varies by distance, vehicle class, and season
- Cross-border one-way returns between Canada and the United States may be restricted or subject to higher fees depending on Hertz partner rules
The drop-off fee for your Hertz Manitoba rental is shown during the booking process under the section labeled as charges due at destination. It will also appear on your booking confirmation. This fee cannot be prepaid and is settled at the Hertz counter at pick-up or return.
If the Hertz counter in Manitoba charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact support after the rental. The No Extra Charges© guarantee can help resolve discrepancies between what was disclosed and what was billed.
What are the Hertz counter hours at Winnipeg Airport in Manitoba?
The main Hertz location serving Winnipeg International Airport (YWG) in Manitoba operates 24 hours daily, from 7:00 AM to 11:59 PM. This makes it one of the more accessible rental counters in Manitoba for travelers arriving on early or late flights.
Other Hertz locations in Winnipeg, Manitoba have more limited hours:
- The McPhillips Street location (7-2140 McPhillips St) operates weekdays from 7:30 AM to 5:30 PM
- The Erin Street location (1577 Erin Street) operates weekdays from 8:00 AM to 5:30 PM and weekends from 9:00 AM to 5:00 PM
If your flight into Manitoba is delayed, Hertz will generally hold your reservation for up to 24 hours from the original pick-up time. If your delay exceeds 24 hours, contact support as soon as possible, as changes beyond that window are not guaranteed.
During peak periods at Winnipeg Airport, roughly 8:00 AM to 9:00 AM and 4:00 PM to 6:00 PM, allow extra time at the Hertz counter in Manitoba due to higher demand and potential queues.
What CDW insurance is included in a Hertz rental in Manitoba?
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage reduces your financial liability for damage to the Hertz rental vehicle in Manitoba. Whether CDW/LDW is included in your rate depends on the specific plan you selected when booking your Hertz rental in Manitoba.
Check your booking confirmation to see if CDW/LDW is listed. If it is included, a deductible or excess may still apply unless your confirmation explicitly states zero deductible.
What CDW/LDW typically covers on a Hertz rental in Manitoba:
- Collision damage to the rental vehicle
- Theft and vandalism of the Hertz vehicle
- Repairs up to the vehicle's value, minus any applicable deductible
What CDW/LDW does not cover on your Hertz Manitoba rental:
- Third-party liability, meaning damage or injury you cause to others (covered separately by LIS/ALI/SLI)
- Tires, wheels, undercarriage, or roof damage unless specifically included
- Damage resulting from prohibited use such as off-road driving or driving under the influence
- Drivers not listed on the Hertz rental agreement in Manitoba
At the Hertz counter in Manitoba, confirm the CDW/LDW terms on your rental agreement before signing, and note the deductible amount that would apply in the event of a claim.
Does Hola Car Rentals offer Tolls Cashback for Hertz rentals in Manitoba?
Yes, all bookings include the Tolls Cashback benefit, and this applies to Hertz rentals in Manitoba as well. Since Manitoba has no toll roads, you are unlikely to incur toll charges while driving within the province. However, if your Hertz itinerary takes you outside Manitoba into areas with active toll systems, the Tolls Cashback benefit lets you recover up to 5% of your total booking value for tolls paid during the rental period.
How to claim Tolls Cashback after your Hertz rental in Manitoba:
- Email [email protected] within 30 days of returning the Hertz vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed Hertz rental agreement, and a receipt or statement showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are processed to the original payment method used for your Hertz reservation and typically arrive within 7 to 10 business days after approval. Claims submitted after the 30-day window are not accepted, so keep your toll receipts from any portion of your Manitoba Hertz trip that crossed into a tolled region.
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