VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Utah include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Utah, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Utah.
Will I face unexpected charges at the Enterprise counter in Utah when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Utah are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Utah charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Enterprise rental car at Salt Lake City International Airport in Utah?
At Salt Lake City International Airport (SLC) in Utah, the Enterprise counter is located inside the Rental Car Center. After collecting your baggage, cross the street from the baggage claim area and proceed directly to the Rental Car Center building, where you will find the Enterprise desk.
Bring all required documents to the Enterprise counter:
- Your booking confirmation or printed voucher
- A valid, unexpired driver's license (physical, not digital)
- A major credit card in the main driver's name with the name printed on the card
- Passport or government-issued photo ID
If your driver's license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), you must also present an International Driving Permit alongside your original license.
Does Enterprise in Utah have locations outside the airport?
Yes, Enterprise operates numerous off-airport neighborhood locations throughout Utah, making it easy to pick up a rental without going to an airport counter.
In addition to airport locations at Salt Lake City (SLC), St. George Regional (SGU), Cedar City Regional (CDC), and Moab Canyonlands Field (CNY), Enterprise has neighborhood branches across Utah in cities including:
- Salt Lake City (multiple branches, including Downtown at 404 South 300 West)
- Provo, Ogden, Sandy, South Jordan, and Layton
- Logan, Park City, Moab, Cedar City, and American Fork
- Bountiful, Draper, Heber City, Midvale, Millcreek, and Saratoga Springs
Off-airport Enterprise locations in Utah typically carry lower fees because they are not subject to airport concession charges. Counter hours vary by branch, so confirm the hours for your chosen Utah location before arrival, as some neighborhood offices close earlier on weekends or may be closed on Sundays.
What are the counter hours for Enterprise at Utah airports?
Enterprise counter hours in Utah vary by location, and it is important to confirm your specific branch before travel. Based on available information:
- Salt Lake City International Airport (SLC): the Enterprise counter is inside the Rental Car Center; confirm current hours directly with the branch
- Salt Lake City Airport Exotics (SLC): open daily 7AM to 11:59PM
- St. George Regional Airport (SGU): open daily 9:30AM to 11:59PM
- Cedar City Regional Airport (CDC): limited hours, generally evenings on weekdays; closed Saturday and Sunday
- Downtown Salt Lake City (404 S 300 W): Monday to Friday 8AM to 6PM, Saturday and Sunday 9AM to 2PM
If your flight arrives outside Enterprise counter hours at your Utah location, check your booking confirmation for after-hours key drop instructions. At the SLC Airport Exotics location, a drop-box is available in front of the Enterprise booth for after-hours returns. Always confirm after-hours availability with the specific Utah Enterprise branch before your trip.
Are there toll roads in Utah and how does Enterprise handle them?
Yes, Utah has a cashless toll system on the I-15 Express Lanes, and your Enterprise rental vehicle in Utah will be equipped to handle electronic toll billing.
The I-15 Express Lanes span approximately 62 miles from Spanish Fork (near US 6) to Layton Parkway, passing through Salt Lake City and surrounding areas. Tolls are dynamic and range from a minimum of US$0.25 to a maximum of US$1.00 per segment for solo drivers. Regular I-15 lanes remain free.
For your Enterprise rental in Utah, you have two main options at the counter:
- Enroll in Enterprise's toll program (via PlatePass): approximately US$3.95 per day, capped at US$19.75 per rental period, plus actual toll charges and any applicable administrative fees
- Decline the program and use a personal Express Pass or E-ZPass transponder, informing the Enterprise agent at pickup so the vehicle's default device can be deactivated to avoid duplicate charges
If you drive the I-15 Express Lanes in Utah without enrolling in any toll program, Enterprise will bill the toll amounts plus administrative fees to your card on file, typically four to six weeks after the rental ends. Unpaid tolls can also result in fines of up to US$175.
Carpools with two or more occupants may qualify for a 100% toll exemption on the I-15 Express Lanes if using an Express Pass set to HOV mode.
What documents do I need to pick up an Enterprise rental car in Utah?
To pick up an Enterprise rental car in Utah, you must present the following physical documents at the counter:
- A valid, unexpired driver's license with a photograph (original physical card; digital licenses are not accepted)
- A major credit card in the main driver's name with the driver's name printed on the card, for the security deposit hold
- Passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting Utah from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.
Debit cards and prepaid cards are not accepted for the security deposit at Enterprise locations in Utah. Bring a backup credit card in your name in case your primary card is declined.
Can I get Tolls Cashback on my Enterprise rental in Utah?
Yes, all bookings made through Hola Car Rentals, including Enterprise rentals in Utah, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
This benefit is especially useful in Utah, where the I-15 Express Lanes between Spanish Fork and Layton charge cashless tolls that are billed to your Enterprise rental account. Whether you pay tolls through the Enterprise toll program or via a personal transponder, you can submit a claim after your rental ends.
To claim your Tolls Cashback after returning your Enterprise rental in Utah:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement from Enterprise, and a toll receipt or itemized invoice showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days will not be accepted.
How much is the security deposit for an Enterprise rental in Utah?
When picking up an Enterprise rental car in Utah, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by Enterprise location, vehicle class, and season.
Important things to know about the deposit for your Utah Enterprise rental:
- The hold is a temporary authorization, not a charge; it reduces your available credit until released after return
- Only a major credit card in the main driver's name with the driver's name printed on the card is accepted; debit cards and prepaid cards are not accepted
- Premium or specialty vehicles may require a higher hold amount
- After you return the vehicle, Enterprise releases the hold, but your bank may take up to 15 business days to reflect the release
Notify your bank before traveling to Utah to ensure your card is enabled for in-person transactions and that you have sufficient available credit to cover both the deposit hold and any expected rental charges.
What is the minimum age to rent a car with Enterprise in Utah?
The minimum age to rent an Enterprise car in Utah without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent from Enterprise in Utah but will be charged a daily young-renter surcharge (underage fee) in addition to the base rental rate.
For Enterprise in Utah, the additional driver fee for drivers under 25 follows the Alamo, National, and Enterprise standard of US$15 per day plus applicable taxes.
Drivers under 25 renting from Enterprise in Utah should also be aware of vehicle class restrictions:
- Economy, compact, and intermediate categories are generally available to renters aged 21 to 24
- Full-size sedans, SUVs, minivans, luxury, premium, and convertible classes are typically restricted to renters aged 25 and older
Utah does not have a state law requiring Enterprise to rent to drivers under 21, unlike New York or Michigan. The minimum age at Enterprise locations in Utah is therefore 21, subject to the surcharge and class restrictions described above.
All standard document requirements still apply regardless of age: a valid driver's license, a major credit card in the main driver's name, and any required International Driving Permit.
Does Enterprise in Utah offer Travel Assistance if something goes wrong during my rental?
Yes, most bookings made through Hola Car Rentals for Enterprise rentals in Utah include Travel Assistance provided by Terrawind Global Protection, at no extra cost.
This benefit is particularly relevant in Utah, where Enterprise customers often drive through remote areas near National parks, mountain passes, and desert highways far from urban centers. If a medical emergency or other covered incident occurs during your Utah rental, Travel Assistance can provide support.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this Travel Assistance benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Enterprise rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).
What fuel policy applies to Enterprise rentals in Utah?
Enterprise rentals in Utah follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Utah Enterprise rental:
- Confirm the starting fuel level with the Enterprise agent at pickup and ensure it is recorded on the rental agreement
- Take a photo of the dashboard showing the fuel gauge and odometer at pickup
- Refuel within approximately 10 miles of the Enterprise return location in Utah before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the Enterprise vehicle in Utah with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
For after-hours returns at Utah Enterprise locations such as SLC Airport, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge as evidence.
Can I add an additional driver to my Enterprise rental in Utah?
Yes, you can add an additional driver to your Enterprise rental in Utah, either as an included benefit or for a fee depending on your rate.
For Enterprise in Utah, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.
Requirements for adding an additional driver to your Utah Enterprise rental:
- The additional driver must be present at the Enterprise counter at pickup
- They must present a valid, unexpired driver's license (physical, not digital)
- If their license uses a non-Latin alphabet, they must also present an International Driving Permit
- Both the main driver and the additional driver must sign the rental agreement
- The additional driver must meet the minimum age requirements; drivers aged 21 to 24 may incur a young-renter surcharge
Only drivers listed on the Enterprise rental agreement in Utah are covered by the vehicle's protections such as CDW/LDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections.
Can I pick up an Enterprise car in Utah and return it in a different city or state?
Yes, one-way rentals with Enterprise in Utah are possible, but a drop-off fee may apply depending on your route.
Common one-way scenarios for Enterprise rentals starting in Utah:
- Returning to a different Utah city (for example, picking up in Salt Lake City and dropping off in St. George or Moab) typically incurs a drop-off fee that varies by distance and vehicle class
- Returning to a different state (for example, driving from Utah to Nevada or Arizona) usually carries a higher drop-off fee
- Cross-border returns to Canada or Mexico may be restricted or require special authorization from Enterprise
The drop-off fee for your Utah Enterprise rental will be shown during the booking process under the section labeled as charges due at the destination. This fee cannot be prepaid and is paid directly to Enterprise at the counter.
If you need to change your drop-off location after booking, be aware that this may reprice your rental and recalculate the drop-off fee. Always confirm the updated terms before making changes to your Utah Enterprise reservation.
What insurance coverage do I need for an Enterprise rental in Utah?
When renting from Enterprise in Utah, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW/LDW) covers damage to the Enterprise rental vehicle itself in the event of a collision, theft, or vandalism. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/SLI) covers bodily injury and property damage you may cause to others while driving the Enterprise rental in Utah. Not all U.S. states require rental companies to include state-minimum liability coverage, so it is important to confirm what is included in your specific Utah Enterprise rate and consider adding supplemental liability if needed.
Key points to review before picking up your Enterprise rental in Utah:
- Check your booking confirmation to see which coverages are already included in your rate
- Confirm the deductible or excess amount for CDW/LDW on the Enterprise rental agreement at pickup
- Ensure all drivers are named on the agreement, as coverage applies only to listed drivers
- CDW/LDW typically excludes tires, undercarriage, roof, and prohibited uses such as off-road driving
If you are unsure about coverage levels for your Utah Enterprise rental, review the rate details in your booking confirmation before arriving at the counter.
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