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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Fort Wayne include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Fort Wayne, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Fort Wayne.
Will I face unexpected charges at the Enterprise counter in Fort Wayne when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Fort Wayne are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Fort Wayne charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Fort Wayne International Airport?
The Enterprise counter at Fort Wayne International Airport (FWA) is located in the rental car facility across from baggage claim on the first floor. After collecting your bags, look for the car rental signs directing you to the facility on the ground level.
Enterprise also operates several other locations throughout Fort Wayne if you prefer an off-airport pickup:
- Lima Rd: 5006 Lima Rd
- Downtown: 522 E State Blvd
- Lawrence Dr: 1015 Lawrence Dr
- State Road 930: 7310 State Road 930
- Dupont: 9206 Lima Rd
At the airport counter, bring your booking confirmation, a valid driver's license, and a major credit card in the main driver's name with the name printed on the card for the security deposit hold.
What are the Enterprise operating hours at Fort Wayne locations?
Enterprise hours in Fort Wayne vary by location, so it is important to confirm which branch matches your schedule before booking.
- Fort Wayne International Airport (FWA): serves airport operations; confirm exact hours directly with the branch
- Lima Rd (5006 Lima Rd): Monday to Friday 08:00 to 18:00, Saturday 09:00 to 14:00, closed Sunday
- Downtown (522 E State Blvd): Monday to Friday 08:00 to 17:00, Saturday 09:00 to 12:00, closed Sunday
- Lawrence Dr (1015 Lawrence Dr): Monday to Friday 08:00 to 18:00, Saturday 09:00 to 12:00, closed Sunday
- State Road 930 (7310 State Road 930): Monday to Friday 08:00 to 18:00, Saturday 09:00 to 12:00, closed Sunday
The Enterprise airport location in Fort Wayne permits after-hours vehicle returns via a key drop box in the return area. Non-airport branches do not offer after-hours returns, and any vehicle left outside business hours will not be checked in until the next business day. You remain responsible for the vehicle until satisfactory check-in occurs.
Can I return my Enterprise rental car after hours at a Fort Wayne city location?
No, after-hours returns are not available at non-airport Enterprise locations in Fort Wayne. Branches such as the downtown location on E State Blvd, Lima Rd, Lawrence Dr, and State Road 930 all require returns during normal business hours.
If you return a vehicle outside business hours at one of these Fort Wayne branches, the car will not be checked in until the next business day. You remain responsible for the vehicle and any incidents until Enterprise completes a satisfactory check-in.
To avoid this situation:
- Plan your return to arrive before the branch closes
- Ask the Enterprise agent at pickup whether any after-hours key drop option exists for your specific location
- If you need flexibility for late returns, consider using the Fort Wayne International Airport location, which does allow after-hours key drop returns
The standard grace period for returns is approximately 30 minutes past your scheduled time. Beyond that, additional time charges and late fees may apply.
Are there toll roads near Fort Wayne that affect my Enterprise rental?
Yes, toll roads are relevant when driving an Enterprise rental in or around Fort Wayne, particularly if you travel along northern Indiana.
The main toll road in the region is the Indiana Toll Road (I-90), a 157-mile east-west highway across northern Indiana connecting the Chicago area to the Ohio border. Additional tolled crossings include river bridges such as the John F. Kennedy Memorial, Abraham Lincoln, and Lewis and Clark bridges.
Payment options on Indiana toll roads include:
- E-ZPass or I-Pass (Indiana's transponder system) at lower electronic rates
- Cash booths at select locations on the Indiana Toll Road
- Cashless video tolling via license plate capture for non-transponder vehicles
Your Enterprise rental vehicle comes pre-equipped for electronic toll processing. At pickup you can enroll in Enterprise's TollPass program, which charges a daily convenience fee plus actual tolls at video or cash rates. If you decline the program and drive through a cashless toll, Enterprise will bill the toll amount plus an administrative processing fee to your card on file, sometimes weeks after the rental ends.
To avoid surprise charges, decide at the Fort Wayne pickup counter whether the toll program suits your planned route.
What documents do I need to pick up my Enterprise rental car in Fort Wayne?
To collect your Enterprise rental in Fort Wayne, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name (not a digital copy)
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory and must be carried alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended even if not strictly required.
All additional drivers must also be present at the Fort Wayne Enterprise counter with their own valid driver's license. Debit and prepaid cards are not accepted for the security deposit hold. Bring a backup credit card in case your primary card is declined.
How does the Tolls Cashback benefit work for Enterprise rentals in Fort Wayne?
All Hola Car Rentals bookings, including Enterprise rentals in Fort Wayne, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
This is especially useful if your Fort Wayne itinerary takes you onto the Indiana Toll Road (I-90) or across any tolled river bridges in northern Indiana, where toll costs can add up depending on your route.
How to claim after returning your Enterprise vehicle in Fort Wayne:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals confirmation, the signed rental agreement from Enterprise, and a toll receipt or statement showing charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback reimburses the lesser of your actual toll costs or the 5% cap on your booking total.
How much is the security deposit for an Enterprise rental in Fort Wayne?
When picking up your Enterprise rental in Fort Wayne, the branch will place a temporary authorization hold on your credit card. For standard vehicle classes in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.
Research specific to Fort Wayne indicates that Enterprise may require:
- Approximately US$300 for standard vehicle classes
- Approximately US$850 for premium categories such as Full Size Luxury SUV, Electric Luxury Sedan, and Performance Sport vehicles
Important points to keep in mind:
- The hold is a temporary authorization, not a charge, but it reduces your available credit until your bank releases it after return
- Only a physical major credit card with the driver's name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit
- Banks can take up to 15 business days to reflect the release after Enterprise closes the contract
- Bring a backup credit card in case your primary card is declined at the Fort Wayne counter
Can I add an additional driver to my Enterprise rental in Fort Wayne?
Yes, you can add an additional driver to your Enterprise rental in Fort Wayne, but the driver must be present at the counter with a valid driver's license to sign the rental agreement.
For Enterprise in Fort Wayne, the additional driver fee is US$15 per day plus applicable taxes. However, a spouse or domestic partner who meets age and license requirements may be added at no extra charge.
Key rules to keep in mind:
- All additional drivers must appear in person at the Fort Wayne Enterprise counter at pickup
- Each additional driver must hold a valid driver's license and meet the minimum age requirements
- If you are using a debit card to secure the rental, only a spouse or domestic partner is permitted as an additional driver
- If your Hola Car Rentals confirmation states that an additional driver is included, confirm this with the Enterprise agent before signing to avoid being charged
Check your booking confirmation before arriving at the Fort Wayne branch to see whether your rate already includes one free additional driver.
Is there a young driver surcharge for under-25 renters at Enterprise in Fort Wayne?
Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up an Enterprise rental in Fort Wayne. Indiana is not one of the states (such as New York or Michigan) that legally requires rentals to drivers aged 18 and over, so the standard U.S. rules apply.
What to expect:
- Drivers aged 21 to 24 can rent from Enterprise in Fort Wayne but will pay a daily young-renter surcharge of US$15 per day plus taxes
- Drivers under 21 are generally not eligible to rent
- Certain vehicle classes such as Full Size, Luxury, Premium, Minivan, and large SUVs are typically restricted to renters aged 25 and over
- Eligible classes for under-25 renters usually include Economy, Compact, Intermediate, and Compact SUV categories
The young-renter surcharge is paid at the Fort Wayne Enterprise counter and is not included in your prepaid booking total. Budget for this additional daily cost when planning your trip.
Can I pick up an Enterprise car in Fort Wayne and return it in a different city?
Yes, one-way rentals are available through Enterprise in Fort Wayne, allowing you to return the vehicle at a different location within Indiana or elsewhere in the continental United States.
A drop-off fee may apply depending on your route. This fee is route-specific and varies by destination, vehicle class, and season. When booking through Hola Car Rentals, any applicable drop-off fee will be shown on the rate details page under the section labeled as payable at destination, so you can see the cost before confirming.
Things to keep in mind for a one-way Enterprise rental from Fort Wayne:
- Same-city pickups and drop-offs (for example, airport to a Fort Wayne city branch) often carry no drop-off fee
- Longer routes to other Indiana cities or out-of-state destinations typically do carry a one-way fee
- Cross-border one-ways (for example, to Canada) may be restricted or require prior approval from Enterprise
- Changing your drop-off location after booking may reprice the rental and recalculate any applicable fee
Review your booking confirmation to confirm the drop-off fee for your specific Fort Wayne to destination route before pickup.
What fuel policy applies to Enterprise rentals in Fort Wayne?
Enterprise rentals in Fort Wayne follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it at the same level to avoid additional charges.
Steps to follow to avoid fuel charges:
- At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of your return location in Fort Wayne to ensure the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at the Fort Wayne airport location, leave the receipt in the key drop envelope and keep a photo of the full gauge
If you return the Enterprise vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than local pump prices, plus a refueling service fee. Ask the Enterprise agent at the Fort Wayne counter about the nearest fuel station to the return location when you pick up the car.
What insurance options are available for my Enterprise rental in Fort Wayne?
When picking up your Enterprise rental in Fort Wayne, you will have the option to add or confirm several types of coverage. Understanding what each covers helps you avoid paying for protection you already have or going without coverage you need.
Main coverage types available:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. This does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in Fort Wayne. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended.
CDW and LDW do not cover tires, undercarriage, roof damage, or personal belongings. Only drivers listed on the Enterprise rental agreement in Fort Wayne are covered by these protections. Report any incident immediately to Enterprise using the number on your rental agreement.
Does my Enterprise booking in Fort Wayne include travel assistance if something goes wrong?
Most Hola Car Rentals bookings, including Enterprise rentals in Fort Wayne, include travel assistance provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency on the road, a breakdown on the Indiana Toll Road, or a flight cancellation affecting your trip.
Core benefits typically included:
- Travel and medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your current location in or around Fort Wayne, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise rental vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Check your booking confirmation for the exact terms applicable to your reservation.
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