Dollar Car Rental
in Ottawa

Hola Car Rentals is a premium partner of the leading car rental companies in Ottawa, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Dollar rental experience with complete protection and peace of mind during your trip in Ottawa.

No. With Hola Car Rentals, all costs and charges for your Dollar booking in Ottawa are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Ottawa charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, Dollar does not operate a counter at Ottawa International Airport (YOW) and does not offer shuttle or airport pick-up services from YOW. If your booking is through a Dollar location in Ottawa, you will need to arrange transportation from the airport to the pick-up address independently before collecting your vehicle.

Dollar does operate several locations across Ottawa, including addresses on St. Laurent Boulevard, York Street, Laurier Avenue West, and Merivale Road in Nepean. Confirm the exact address on your booking confirmation before travel so you know where to head upon arrival.

If you need a rental car directly at the Ottawa airport, check whether other partner brands in the Hertz group family serve YOW, or search for available options at the airport pick-up point when booking.

To collect a Dollar rental car in Ottawa, you must present the following physical documents at the counter:

• A valid, original driver's license with a clear photo, valid for the entire rental period
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without the original license.

All documents presented at the Dollar counter in Ottawa must be physical originals. Digital copies on a phone or tablet are not accepted.

Yes, a major credit card in the main driver's name is required to rent from Dollar in Ottawa. The card must be a physical card with the driver's name printed on it and must have sufficient available credit to cover the security deposit hold placed at pick-up.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold at the Dollar counter in Ottawa. Even if you prepaid your booking online, you must still present a physical credit card at pick-up.

For Ottawa rentals, the typical security deposit hold in Canada ranges from CAUS$ 300 to CAUS$ 500, though some locations may hold up to approximately CAUS$ 750. The exact amount is set by the Dollar desk and may vary by vehicle class or season.

It is a good idea to bring a backup credit card in your own name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on in-person authorizations.

Ottawa itself does not have toll roads within the city. However, if you drive toward the Greater Toronto Area during your Dollar rental in Ottawa, you may encounter Highway 407 ETR, a privately operated, fully electronic toll highway spanning 108 km across the GTA. There are no cash booths on the 407 ETR; tolls are collected by photographing the license plate.

If you drive through a toll on the 407 ETR in your Dollar rental, the toll agency photographs the plate and bills Dollar, who then charges your credit card for the toll amount plus administrative fees. These charges can appear days or even weeks after your rental ends.

To manage toll costs on your Dollar rental from Ottawa:

• Ask the Dollar counter representative about any available toll program or transponder option before signing the rental agreement
• If you plan to avoid the 407 ETR entirely, use the parallel toll-free 401 highway instead
• Keep any toll receipts or invoices you receive, as these are needed for a cashback claim

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Ottawa rental. To claim, email [email protected] within 30 days of returning the Dollar vehicle, attaching your rental agreement and toll receipt.

Yes, one-way rentals are possible with Dollar, but a drop-off fee may apply when you return the vehicle to a location different from where you picked it up in Ottawa. The fee varies by route, vehicle class, season, and the specific Dollar locations involved.

When booking a one-way rental from Ottawa, the drop-off fee will be displayed on the rate details page under the section labeled as charges due at the destination. It is not prepaid and is settled at the counter.

A few important points to keep in mind:

• Some routes between nearby cities may carry no drop-off fee, while longer or cross-provincial routes typically do
• Cross-border one-way rentals (for example, Ottawa to a US city) may be restricted or require prior approval from Dollar
• Changing your return location after booking may reprice the rental and recalculate the drop-off fee

Always confirm the drop-off fee shown on your booking confirmation matches what the Dollar counter presents in Ottawa at pick-up. If an undisclosed fee is added, keep all paperwork and contact support after the rental.

Dollar operates multiple locations across Ottawa, and hours vary by branch. The only confirmed hours available from current data are for the Paul Benoit Driveway location, which operates Monday through Friday from 07:30 to 17:30 and is closed on Saturdays and Sundays.

Hours for other Dollar locations in Ottawa, including the St. Laurent Boulevard, York Street, Laurier Avenue West, and Merivale Road branches, are not confirmed in available sources. Always verify the specific hours for your chosen Dollar location in Ottawa directly on your booking confirmation before travel.

A few practical tips:

• If you plan to pick up or return your Dollar vehicle outside standard business hours in Ottawa, contact the branch in advance to confirm whether after-hours arrangements are available
• Public holidays in Ontario may affect branch hours, so plan accordingly
• Rental companies will typically hold your booking for up to 24 hours from the original pick-up time if you are delayed

Dollar rentals in Ottawa follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is how to handle fuel correctly during your Ottawa rental:

• At pick-up, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Refuel within approximately 15 km of the Dollar return location in Ottawa so the gauge does not drop before you arrive
• Keep the final fuel receipt showing the date, time, and station address

If you return the Dollar vehicle in Ottawa with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

If the tank was not full at pick-up, ask the Dollar agent to record the exact level on the agreement and return the vehicle at that same level to avoid any dispute.

Yes, Dollar charges a fee for additional drivers in Ottawa unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Dollar rentals in Ottawa, the additional driver fee is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period. This fee is paid directly at the Dollar counter in Ottawa at the time of pick-up.

To add an additional driver to your Ottawa rental:

• The additional driver must be present at the Dollar counter at pick-up
• They must present a valid driver's license and any required identification
• If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by the vehicle's protections. Anyone who drives the Dollar rental in Ottawa without being named on the contract may void coverage and result in additional charges.

The coverage included with your Dollar rental in Ottawa depends on the rate plan selected at booking. Here is a summary of the main protections to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
• Third-Party Liability: Canadian provincial law requires every rental vehicle to carry third-party liability insurance by default. This covers bodily injury and property damage you may cause to others while driving the Dollar vehicle in Ottawa

CDW and LDW do not cover damage to other vehicles or injuries to third parties; that is handled by the liability coverage. Neither covers your personal belongings or your own injuries.

Common exclusions include prohibited use such as driving under the influence, off-road use, or driving in restricted areas. Only drivers named on the Dollar rental agreement in Ottawa are covered.

Review your booking confirmation carefully to confirm which protections are included in your specific rate before arriving at the Dollar counter in Ottawa.

Ottawa has several local driving characteristics that can surprise first-time visitors picking up a Dollar rental in the city.

• Downtown one-way streets: Ottawa's Centretown area features a complex grid of one-way streets. U-turns are prohibited in many areas, and navigating to your destination may require longer detours than expected. Check your route before driving
• Protected intersections: Key intersections such as Laurier Avenue use raised cycle tracks, protected corners for cyclists and pedestrians, and prohibited right turns on red. These configurations differ significantly from standard intersections in many other countries
• Cyclist and pedestrian priority: Ottawa has extensive protected bike lanes and infrastructure that gives cyclists a head start at signals. Drivers must be alert to separated crosswalks and bike signals at major intersections
• Highway 417 (the Queensway): This is Ottawa's main east-west limited-access highway and connects to the Trans-Canada system. It is toll-free within Ottawa but features frequent urban interchanges that can be confusing for first-time users
• City Highway 174: A limited-access intra-city highway linking central Ottawa to Orléans in the east, also toll-free

Driving on the right-hand side applies throughout Canada. Speed limits are posted in kilometres per hour. Take time to review local signage before setting off in your Dollar vehicle from Ottawa.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to Dollar rentals in Ottawa as well. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this coverage.

For eligible customers renting a Dollar vehicle in Ottawa, the travel assistance typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage does not include damage to the Dollar rental vehicle itself (that is handled by CDW or LDW) or third-party liability to others.

If you need assistance during your Ottawa rental, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Dollar rental in Ottawa.

When you pick up your Dollar rental in Ottawa, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it is a hold that reduces your available credit until it is released after you return the vehicle.

For Dollar rentals in Ottawa, the typical security deposit hold in Canada ranges from CAUS$ 300 to CAUS$ 500. Some locations may require a hold of approximately CAUS$ 750. The exact amount depends on the vehicle class, the specific Dollar location in Ottawa, and the season.

Key points to keep in mind:

• The hold must be placed on a physical major credit card in the main driver's name, with the driver's name printed on the card
• Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit at the Dollar counter in Ottawa
• After you return the vehicle, the hold is released, but your bank controls how quickly it appears back on your available credit, which can take up to 15 business days
• Bring a backup credit card in case your primary card is declined

Notify your bank of your travel plans before arriving in Ottawa to prevent fraud blocks on the in-person authorization at the Dollar counter.

Yes, early pick-up may be possible for your Dollar rental in Ottawa, but it is subject to vehicle availability at the specific branch on the day of your arrival. It is not guaranteed.

If you arrive at the Dollar counter in Ottawa before your scheduled pick-up time, ask the agent whether an earlier start is available. Be aware that changing your pick-up time may reprice your rental depending on the rate plan selected.

A few things to keep in mind:

• Dollar will typically hold your booking for up to 24 hours from the original scheduled pick-up time if you are delayed, but arriving significantly early is handled differently and depends on branch availability
• If your flight lands early and you want to collect the vehicle sooner, contact the Dollar location in Ottawa in advance to check whether an early pick-up can be arranged
• Confirm the branch operating hours on your booking confirmation, as some Ottawa locations have limited hours and may not be open for very early morning arrivals

Always review your booking confirmation for the scheduled pick-up time and branch address before heading to the Dollar counter in Ottawa.