VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Atlantic City include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Atlantic City, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Atlantic City.
Will I face unexpected charges at the Dollar counter in Atlantic City when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Dollar booking in Atlantic City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Atlantic City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar rental counter at Atlantic City International Airport?
The Dollar rental counter at Atlantic City International Airport (ACY) is located inside the terminal at 101 Atlantic City Intl Airport, Egg Harbor Township, NJ 08234. After collecting your baggage, follow the overhead signs toward "Ground Transportation" and "Rental Cars" inside the terminal building.
No shuttle or train is needed to reach the Dollar counter at Atlantic City International Airport. Once you complete your paperwork at the counter, the vehicle lot is a short walk away in the same area. The Dollar counter at ACY typically operates from 9:00 AM to midnight daily, so plan your arrival accordingly if you have a late flight into Atlantic City.
What documents do I need to pick up my Dollar rental car in Atlantic City?
To pick up your Dollar rental car in Atlantic City, you must bring the following physical documents:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- Your passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license at the Dollar counter in Atlantic City. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies on a phone or tablet are not accepted at the Dollar counter.
What is the security deposit amount for a Dollar rental in Atlantic City?
When you pick up your Dollar rental car in Atlantic City, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles rented in the United States, typical holds range from US$300 to US$400, though the exact amount at the Dollar counter in Atlantic City may vary depending on the vehicle class, rental duration, and season.
A few important points to keep in mind:
- The hold is a temporary authorization, not a charge, but it reduces your available credit until your bank releases it after the rental ends
- Only a major credit card with the driver's name printed on the card is accepted; debit cards and prepaid cards are not accepted for the deposit
- After you return the vehicle, the Dollar counter releases the hold, but your bank may take up to 15 business days to reflect the release
- Bring a backup credit card in case your primary card is declined
Notify your bank of your travel to Atlantic City before arrival to avoid fraud blocks on the authorization.
How do tolls work on the Atlantic City Expressway and New Jersey highways with a Dollar rental car?
Driving a Dollar rental car in Atlantic City means you will likely encounter tolled roads, including the Atlantic City Expressway, the Garden State Parkway, and the New Jersey Turnpike. New Jersey's toll system is primarily cashless and uses E-ZPass electronic transponders, with Toll-By-Plate billing for vehicles without a transponder.
Approximate toll costs for common routes near Atlantic City include:
- Atlantic City Expressway (full length to Philadelphia, 44 miles): approximately US$5.50 at standard rates
- Garden State Parkway (full length): starting at approximately US$1.90, increasing with distance
- New Jersey Turnpike: starting at approximately US$0.95, increasing with distance
Your Dollar rental vehicle at Atlantic City comes with a toll device already installed. At the counter you have two options:
- Unlimited toll package: typically US$11 to US$25 per rental day, covering all tolls during the rental
- Pay per use: the actual toll amount plus daily or administrative processing fees billed after the rental
If you decline the Dollar toll program and drive a cashless-only gantry without your own transponder, you may be billed at Toll-By-Plate rates, which are higher than E-ZPass rates, plus rental company fees. Inform the counter agent if you plan to use your own E-ZPass transponder so they can deactivate the vehicle's default device and prevent duplicate charges.
Can I return my Dollar rental car to a different city from Atlantic City?
Yes, you can return your Dollar rental car to a different location from Atlantic City, as Dollar at ACY supports one-way rentals with drop-off at a different city or airport.
A one-way drop-off fee may apply depending on your chosen route. This fee is set by Dollar and varies based on the cities involved, the distance, the vehicle class, and the season. When booking, the drop-off fee for your Atlantic City one-way rental will appear under the "To pay at destination" section during checkout and on your booking confirmation.
A few things to keep in mind for one-way rentals from Atlantic City:
- The drop-off fee is paid at the Dollar counter and cannot be prepaid online
- Changing your return location after booking may reprice the rental and recalculate the fee
- Cross-border one-way rentals (for example, returning to Canada) may be restricted or carry higher fees; confirm with Dollar at the Atlantic City counter before your trip
Always review your confirmation to verify the drop-off fee shown matches what the Dollar counter charges at pickup in Atlantic City.
Does Hola Car Rentals offer toll cashback for Dollar rentals in Atlantic City?
Yes, all bookings made through Hola Car Rentals, including Dollar rentals in Atlantic City, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
Given that driving around Atlantic City involves tolled roads such as the Atlantic City Expressway, the Garden State Parkway, and the New Jersey Turnpike, this benefit can meaningfully offset your toll costs.
To claim your cashback after your Dollar rental in Atlantic City:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the Dollar rental agreement signed at pickup, and a toll receipt or statement showing charges paid during the rental
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted, so file your claim promptly after returning your Dollar car in Atlantic City.
Is there a young driver surcharge for drivers under 25 renting a Dollar car in Atlantic City?
Yes, drivers under 25 renting a Dollar car in Atlantic City will be subject to a young-renter surcharge. In the United States, the standard minimum age to rent without additional fees is 25.
For Dollar rentals in Atlantic City, the young-renter surcharge is US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the rental period.
Additional restrictions apply for under-25 renters at the Dollar counter in Atlantic City:
- Drivers aged 21 to 24 may rent but must pay the daily surcharge
- Many vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, convertible, minivan, and van categories
- A major credit card in the main driver's name is still required for the security deposit
New Jersey is not one of the states (such as New York or Michigan) that legally requires rental companies to rent to drivers aged 18 and older, so the standard 21-minimum policy applies at the Dollar counter in Atlantic City. If you are unsure whether your age affects your booking, review your confirmation or contact customer support before your pickup date.
How do I add an additional driver to my Dollar rental in Atlantic City?
Yes, you can add an additional driver to your Dollar rental in Atlantic City, either as an included benefit or for a fee, depending on your rate.
Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is included at no cost. If not included, Dollar in Atlantic City charges US$13.50 per rental day plus taxes for each additional driver, with a maximum of US$189 plus taxes.
To add a driver at the Dollar counter in Atlantic City:
- The additional driver must be physically present at pickup with a valid driver's license
- If their license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they must also bring an International Driving Permit
- Both the main driver and the additional driver must sign the rental agreement
- Verify the additional driver's name appears on your printed contract before leaving the Dollar counter
Only drivers listed on the rental agreement are covered by the vehicle's protections. Anyone not named on the Dollar contract in Atlantic City who drives the car may void coverage and trigger additional charges.
What happens if I arrive late for my Dollar pickup at Atlantic City Airport?
If you arrive later than your scheduled pickup time at the Dollar counter in Atlantic City International Airport, the rental company will generally hold your reservation for up to 24 hours from the original pickup time.
The Dollar counter at ACY typically operates from 9:00 AM to midnight daily. If your flight is delayed and you will arrive during counter hours, proceed directly to the Dollar counter in the terminal after baggage claim. No shuttle is needed, as the counter is inside the terminal building.
Key points to keep in mind for late arrivals in Atlantic City:
- If your delay is less than 24 hours, your Dollar booking should still be held, but confirm you will arrive while the counter is open
- If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
- Arriving after midnight may mean the Dollar counter in Atlantic City is closed; plan accordingly or confirm after-hours arrangements in advance
Always check your booking confirmation for the specific counter hours listed for your Dollar reservation at Atlantic City.
What is the fuel policy for Dollar car rentals in Atlantic City?
Dollar car rentals in Atlantic City follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra fees on your Dollar rental in Atlantic City:
- Check the fuel gauge with the Dollar agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles of the return location at Atlantic City International Airport before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
If you return the Dollar vehicle in Atlantic City with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus an administrative service fee.
For after-hours returns at the Atlantic City airport, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation.
What insurance coverage is included with a Dollar rental in Atlantic City?
The insurance coverage included with your Dollar rental in Atlantic City depends on the rate plan you selected when booking. In the United States, Hola Car Rentals offers two main rate plans: All Inclusive and All Inclusive+.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Dollar rental vehicle itself, subject to any deductible shown on your confirmation. It does not cover damage you cause to other vehicles or people.
For third-party liability, note that not all U.S. states require rental companies to include minimum liability coverage by default. New Jersey does not mandate a specific minimum, so it is strongly recommended to add Liability Insurance Supplementary (LIS, up to US$300,000) to your Dollar booking in Atlantic City if it is not already included in your rate.
CDW and LIS together do not cover:
- Your personal injuries (covered by Personal Accident Insurance, if purchased)
- Your personal belongings (covered by Personal Effects Coverage, if purchased)
- Damage from prohibited use such as off-road driving, DUI, or unauthorized drivers
Review your booking confirmation carefully to see exactly which protections are included in your Dollar rental rate for Atlantic City before you arrive at the counter.
Are there road construction or driving restrictions near Atlantic City that affect Dollar rental car drivers?
Yes, Atlantic City has an active road construction project on Atlantic Avenue, the city's main north-south corridor, that directly affects drivers of Dollar rental cars and other vehicles in the area.
Atlantic Avenue has been reduced from four lanes to two lanes (one in each direction) plus a center turn lane and bike lanes as part of a road diet reconstruction. This creates significant congestion, particularly during summer months and major events such as concerts or casino conventions. Key impacts for Dollar rental car drivers in Atlantic City include:
- Heavy traffic is displaced to Pacific Avenue, which retains two lanes in each direction, but signal upgrades and pedestrian crossings there also slow flow
- The Atlantic City Expressway and U.S. Route 30 are the primary access roads from the airport; both can bottleneck at entry points into the city
- Construction phases including repaving and signal work have caused prolonged lane reductions on multiple blocks
- Bike lanes and high-visibility pedestrian crosswalks on Atlantic Avenue require extra caution from drivers unfamiliar with the layout
When driving your Dollar rental car in Atlantic City, allow extra travel time during peak summer periods and event days, and consider using Pacific Avenue as an alternative to Atlantic Avenue when possible.
Does travel assistance come with my Dollar rental booking in Atlantic City?
Yes, most bookings made through Hola Car Rentals, including Dollar rentals in Atlantic City, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.
This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving your Dollar rental car in Atlantic City or on nearby highways such as the Atlantic City Expressway or Garden State Parkway. Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to customers who are not residents or citizens of the United States or Canada. If you are a U.S. or Canadian resident renting a Dollar car in Atlantic City, this specific benefit does not apply to your booking. Always check your confirmation for the exact terms and coverage limits.
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