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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3393
3396 reviews
4.9 stars, 3396 reviews
4.9
user review 1 user review 2 user review 3 +3393
3396 reviews
4.9 stars, 3396 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 1 month ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 1 month ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 1 month ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 3 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 4 weeks ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 3 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 3 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 3 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 2 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 week ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 week ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 5 days ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 6 days ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 6 days ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 days ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 yesterday
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my Hola Car Rentals booking in Virginia include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Virginia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Virginia.

Will I face unexpected charges at the counter when I rent a car in Virginia through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Virginia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Virginia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up a rental car in Virginia?

To pick up a rental car in Virginia, you must present all of the following physical documents at the counter:

  • A valid, original driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors traveling from abroad)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory in Virginia. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at any Virginia rental counter.

Is a credit card required to rent a car in Virginia?

Yes, a major credit card is required to rent a car in Virginia. The card must be in the main driver's name, with the driver's name physically printed on the card, and it must be presented in person at the counter.

The card is used to place a temporary security hold, typically around US$300 to US$400 for standard vehicles at Virginia locations. This hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 business days depending on your bank.

  • Debit cards are not accepted for the security deposit hold
  • Prepaid or virtual cards are not accepted
  • Someone else's card cannot be used, even if they are present

It is a good idea to bring a backup credit card in your own name in case your primary card is declined. Before traveling to Virginia, notify your bank of your travel plans to prevent the in-person authorization from being flagged as suspicious.

How do toll roads work for rental cars in Virginia?

Virginia uses E-ZPass as its primary electronic toll system, and most toll roads in the state are fully cashless or require exact change only during overnight hours. As a rental car driver in Virginia, you have two main options for handling tolls.

The first option is to enroll in the rental company's toll program at the counter. These programs charge a flat daily fee plus the cost of actual tolls used:

  • Enterprise and National TollPass: approximately US$4.95 per day
  • Budget e-Toll: approximately US$6.95 per day
  • General range across partners: US$3.99 to US$7.99 per day, often capped at US$125 per rental month

The daily fee applies every day of the rental, regardless of whether you use a toll road that day.

The second option is to opt out and pay tolls manually where cash is accepted, or risk a violation notice from the Virginia Department of Transportation if you pass through a cashless toll without a valid payment method.

Some of Virginia's most notable toll roads include the Powhite Parkway (US$0.75 for standard cars), the Chesapeake Expressway (US$4.00 for standard cars), and the Pocahontas Parkway (US$4.85 for standard cars). The I-66, I-495, I-95, and I-395 Express Lanes use dynamic pricing that fluctuates based on real-time traffic.

Can I get tolls cashback on my Virginia rental car booking?

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Virginia rental.

Virginia has several toll roads where costs can add up quickly, including the Chesapeake Expressway, the Pocahontas Parkway, and the dynamically priced I-66 and I-95 Express Lanes. After your rental ends, you can submit a claim to recover a portion of what you paid.

To claim your Tolls Cashback after returning your Virginia rental:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
  • Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of your actual toll costs or 5% of your booking total. For example, if your booking total was US$500, the maximum cashback is US$25. Refunds are issued to the original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

What are Virginia's speed limit rules that rental car drivers should know?

Virginia enforces some of the strictest speed limit laws in the United States, and rental car drivers should be aware of the rules before getting on the road.

Virginia is an absolute speed limit state, meaning there is no unofficial buffer. You can technically be cited for driving even 1 mph over the posted limit. More importantly, Virginia classifies reckless driving as a Class 1 misdemeanor, not a simple traffic infraction, when a driver exceeds the posted limit by 20 mph or more, or drives at any speed above 85 mph regardless of the posted limit.

Standard speed limits across Virginia roads include:

  • 25 mph in residential areas, school zones, and business districts
  • 35 mph on unpaved roads
  • 55 mph on most secondary roads
  • 70 mph on rural interstate highways such as I-64, I-66, and I-81

When no speed limit sign is posted in Virginia, default limits apply: 25 mph in business and residential areas, 35 mph on unpaved roads, and 55 mph on secondary roads for standard vehicles.

School zone violations in Virginia carry fines up to US$250. Since July 1, 2025, all occupants in any seat must wear a seat belt. A reckless driving conviction in Virginia stays on your driving record for 11 years, which can affect visa applications and border crossings.

What is the minimum age to rent a car in Virginia?

In Virginia, the minimum age to rent a car without additional surcharges is 25. Drivers between 21 and 24 years old can rent in Virginia but will be charged a young-renter surcharge on top of the daily rental rate.

At Virginia locations such as Roanoke-Blacksburg Regional Airport, the underage surcharge with Enterprise is approximately US$25 per day for drivers aged 21 to 24. Surcharge amounts can vary by partner and location across Virginia.

Drivers under 25 renting in Virginia should also be aware of vehicle class restrictions. Most rental partners limit younger drivers to smaller categories such as Economy, Compact, and Intermediate vehicles. Classes like Full Size SUV, Minivan, Luxury, Premium, and Convertible are typically reserved for renters aged 25 and older.

  • Minimum age in Virginia: 21 (with surcharge)
  • No surcharge from age: 25
  • Typical daily surcharge for ages 21 to 24: varies by partner and Virginia location
  • Restricted classes for under-25 renters: Full Size, Luxury, Premium, Minivan, and others

A valid driver's license and a major credit card in the main driver's name are still required regardless of age. Debit and prepaid cards are not accepted for the security deposit hold at Virginia counters.

How does the fuel policy work for rental cars in Virginia?

Rental cars in Virginia follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at any Virginia location, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.

When returning your Virginia rental, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

  • Return the car full: no fuel charges apply
  • Return below full: you may be charged the partner's refueling rate, which is typically higher than the pump price, plus a service fee
  • After-hours returns in Virginia: leave the receipt in the key envelope and keep a photo of the full gauge on your phone

Ask the rental agent at your Virginia counter for the nearest gas station to the return location when you pick up the car. You can also use Google Maps to find stations close to the airport or return address before you head back.

Does travel assistance cover me if I have an emergency while driving in Virginia?

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can help if you face a medical or legal emergency while driving in Virginia. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible travelers, the coverage includes:

  • Medical assistance for accidents and non-pre-existing illnesses, covering up to 5 passengers
  • Legal assistance in the event of a road accident in Virginia
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

If you need assistance while driving in Virginia, contact Terrawind before incurring expenses, as some reimbursements require prior authorization:

  • Phone (24/7, toll-free): +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

Have your full name, Hola Car Rentals confirmation number, your location in Virginia, and a brief description of the situation ready when you call. This coverage does not replace CDW/LDW for damage to the rental vehicle, nor does it cover third-party liability to others.

What insurance coverage do I need for a rental car in Virginia?

When renting a car in Virginia, there are two main types of coverage to consider: protection for the rental vehicle itself, and liability protection for damage or injury you may cause to others.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the rental car from a collision, theft, or vandalism. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover third parties.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to other people or vehicles while driving in Virginia. Not all U.S. states require rental companies to include minimum liability coverage, so it is important to verify what is included in your Virginia booking confirmation.

  • CDW/LDW: covers the rental vehicle (not others)
  • LIS/ALI/SLI: covers third parties (not the rental vehicle)
  • PAI: covers your personal injuries (separate, optional add-on)

Only drivers listed on the rental agreement in Virginia are covered by these protections. If someone not named on the contract drives the vehicle, coverage may be void. Always add every driver at the counter and verify the agreement before leaving the Virginia pickup location.

How does the I-66 Express Lane toll work for rental drivers in Virginia?

The I-66 Express Lanes between I-495 and Washington D.C. operate as a fully electronic tolled corridor during peak hours in Virginia, with dynamic pricing that changes based on real-time traffic volume. There are no cash payment options on this stretch.

As a rental car driver in Virginia, you have a few options for handling I-66 Express Lane tolls:

  • Enroll in your rental company's toll program at the Virginia pickup counter, which covers E-ZPass-based billing automatically
  • Use your own E-ZPass Flex transponder set to HOV Mode if you have two or more occupants, which allows free use of the I-66 Express Lanes during tolling hours
  • Avoid the Express Lanes entirely and use the general purpose lanes where available

If you drive through the I-66 Express Lanes in Virginia without a valid payment method or enrolled toll program, the rental company will bill the toll to your credit card after the rental ends, along with an administrative processing fee. Toll charges on Virginia express lanes can appear on your statement days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

All Hola Car Rentals bookings include Tolls Cashback, so you can recover up to 5% of your booking total for tolls paid on Virginia roads including the I-66 corridor.

Can I add an additional driver to my rental car in Virginia?

Yes, you can add an additional driver to your rental car in Virginia, either at no cost if your booking includes a free additional driver, or for a daily fee paid at the counter if it is not included.

Typical additional driver fees at Virginia counters when not included in your rate:

  • Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
  • Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
  • Alamo, National, and Enterprise: US$15 per day plus taxes

The additional driver must be present at the Virginia pickup counter with a valid driver's license and any required documents. They must sign the rental agreement before driving the vehicle. If your license uses a non-Latin alphabet, an International Driving Permit is also required.

Only drivers listed on the rental agreement are covered by CDW/LDW and liability protections in Virginia. Anyone who drives the vehicle without being named on the contract may void coverage entirely.

Note that for Avis, Budget, and Payless in Virginia, additional drivers must generally be at least 25 years old. Check your booking confirmation to see whether your Virginia rate includes a free additional driver before arriving at the counter.

What happens if I pick up my rental car late at a Virginia airport?

If you arrive later than your scheduled pickup time at a Virginia airport, rental companies will generally hold your reservation for up to 24 hours from the original pickup time. If you arrive within that window and the counter is still open, you can collect the vehicle without losing your booking.

At Virginia airports such as Norfolk International (ORF), counters operate from 4:30 AM to the last arriving flight, which means late-night arrivals may still be served. At Richmond International (RIC) and other Virginia airports, counter hours are generally aligned with flight arrival schedules.

  • Delay under 24 hours: your Virginia booking is held; arrive during counter operating hours
  • Delay over 24 hours: contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or email [email protected]
  • Flight delays: if your delay is less than 24 hours, the Virginia rental company will hold your car; if greater than 24 hours, contact support immediately

If your flight to a Virginia airport is delayed, the rental company will typically hold your booking as long as the delay is within the 24-hour window. Always confirm counter hours for your specific Virginia location on your booking confirmation, as hours can vary on holidays.

Can I pick up a car in Virginia and return it in a different state?

Yes, in most cases you can pick up a rental car in Virginia and return it in a different state, but a one-way drop-off fee will typically apply and must be confirmed before booking.

One-way fees for Virginia rentals vary depending on the route, the rental partner, the vehicle class, and the season. The fee is shown during the booking process under the section labeled as charges due at the destination, and it also appears on your booking confirmation. This fee cannot be prepaid and is paid directly at the Virginia pickup counter.

  • Virginia to a nearby state (short distance): a drop-off fee usually applies but may be modest
  • Virginia to a distant state or cross-country: fees are typically higher and some routes may not be permitted
  • Same-city airport to downtown Virginia: often no drop-off fee applies

Cross-border rentals between the United States and Canada are subject to partner-specific rules and may carry higher fees or restrictions. Always check your booking confirmation for the exact drop-off fee before finalizing a one-way Virginia rental.

If the counter charges a different drop-off fee than what appeared on your Virginia booking confirmation, keep all paperwork and contact support after the rental. Hola Car Rentals' No Extra Charges© Coverage may apply if an undisclosed fee was added at the counter.

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