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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 1 month ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 1 month ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 1 month ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 4 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 4 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 3 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 3 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 3 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 3 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 3 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 3 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 2 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 week ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 week ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 week ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 week ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 week ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 3 days ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 days ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

Where exactly do you pick up a rental car at Phoenix Sky Harbor (PHX)—is it in the terminal, a garage, or a separate rental center?
At Phoenix Sky Harbor, all major rental car companies operate out of a consolidated Rental Car Center located a short distance from the terminals. This facility is not attached to any of the airport terminals, so you cannot walk there directly after your flight. To reach it, you will need to take the free PHX Sky Train, which is the airport's automated train system. The train provides a quick and convenient connection, running 24 hours a day between the terminals and the Rental Car Center.
What’s the easiest way to get from baggage claim to the PHX rental car center if you’re traveling with multiple suitcases?
The most convenient method is using the PHX Sky Train, which is designed to accommodate travelers with luggage. After collecting your bags, simply follow the overhead signs in the terminal for the Sky Train. The stations have elevators and escalators, making it easy to manage multiple suitcases without hassle. The train provides a smooth, air-conditioned ride directly to the Rental Car Center, eliminating the need to handle bags on a crowded shuttle bus.
If my flight lands at Terminal 3, what steps should I follow to reach the rental car pickup without backtracking?
Upon arriving at Terminal 3, your path to the rental car center is very straightforward. After you deplane and collect any checked luggage from baggage claim, look for the prominent signs directing you to the PHX Sky Train. The station is easily accessible from the main terminal area. Board the train heading toward the Rental Car Center, which is just a few stops away, ensuring a direct and efficient journey.
How different is rental car pickup at PHX when arriving on an international flight with checked bags?
The process for international arrivals is nearly identical to domestic, with one extra step at the beginning. After deplaning at Terminal 4, you will first proceed through customs and immigration to claim your checked bags. Once you have cleared this process and are officially landside, you will follow the same public signage for the PHX Sky Train. The train will then take you directly to the Rental Car Center just as it does for domestic passengers.
What’s the smoothest plan for groups arriving on different flights at PHX who want to pick up one rental car together?
For groups arriving separately, the most efficient strategy is to designate one person as the driver to handle the pickup. The rest of the group can gather with the luggage at a pre-arranged spot, such as a coffee shop or seating area in the arrivals level of one of the terminals. Once the designated driver has completed the rental process and has the car, they can drive from the Rental Car Center back to the terminal's curbside pickup area to collect everyone.
If I land late at night at PHX, what should I expect for rental car shuttle frequency and pickup logistics?
Phoenix Sky Harbor offers excellent late-night accessibility thanks to the PHX Sky Train, which operates 24 hours a day, 7 days a week. This means you will always have reliable transportation from your terminal to the Rental Car Center, regardless of your arrival time. While the train's frequency may be slightly reduced in the very late hours, the wait is typically short. Most major rental agencies at the center are also open 24/7 to accommodate these arrivals.
How much time should I realistically allow between landing at PHX and driving out of the rental facility during spring training season?
During the busy spring training season, it's wise to budget extra time for your car rental pickup. Realistically, you should allow approximately 90 minutes from the time your plane lands to when you drive away. This accounts for deplaning, walking through the terminal, a potentially crowded baggage claim, and the Sky Train ride. Most importantly, it provides a buffer for potentially longer lines at the rental car counters, which are common during this peak travel period.
What’s the most common wrong turn people make when leaving the PHX rental car center for Downtown Phoenix?
A frequent mistake for drivers heading to Downtown Phoenix is accidentally taking the I-10 East ramp instead of the I-10 West. As you exit the Rental Car Center, the signage for the freeways appears quickly. To avoid this, stay alert and carefully follow the overhead signs for I-10 West, which is often indicated with directions toward Los Angeles. Keeping your GPS active from the moment you start the car will also help ensure you make the correct turn.
Which exit routes from PHX are simplest for first-time visitors heading toward Scottsdale without stressful lane changes?
For a low-stress drive to Scottsdale, the best route is to take the Loop 202 Red Mountain Freeway East. After leaving the Rental Car Center, follow the signs for the 202 East. This freeway offers a more direct path to most parts of Scottsdale and generally involves fewer complex interchanges than navigating through the heart of Phoenix. It allows you to get acclimated to the car and the traffic before needing to make multiple lane changes.
If I’m heading to Sedona right after pickup, what’s a low-stress way to start the drive from PHX before the freeway splits?
The most straightforward start for a trip to Sedona is to focus on getting onto Interstate 17 North. From the Rental Car Center, you will briefly take Interstate 10 West. Pay close attention to the signs that appear within the first couple of miles for the I-17 North exit toward Flagstaff. Merging onto I-17 North early is key, as this is the main highway that will take you all the way to the Sedona turnoff.
What should I know about driving from PHX to the Grand Canyon if I’m starting immediately after an afternoon arrival?
Starting the drive to the Grand Canyon in the afternoon means you will likely be completing the final part of the journey in the dark. The drive takes about 3.5 to 4 hours, so be prepared for reduced visibility on unlit highways as you get closer to the park. It's also important to be alert for wildlife, especially deer and elk, which are more active at dusk and after nightfall. Ensure you feel rested after your flight before embarking on this significant drive.
How do I plan a PHX pickup if I want to stop for groceries before checking into a resort in Paradise Valley?
After picking up your car, you can easily find a grocery store by taking one of the main arterial roads near the airport. A simple plan is to head north on 44th Street or take the Loop 202 East toward Scottsdale. Both routes will have numerous large supermarkets, such as Fry's or Safeway, just a few miles from the airport. Using your phone's navigation to find a store along your specific route to Paradise Valley is the most efficient approach.
Where can I pull over near PHX after pickup to organize luggage, set up phone mounts, and get everyone settled before driving?
The most convenient place to get organized is right in your assigned parking spot at the Rental Car Center garage before you exit. This gives you a calm space away from traffic. If you prefer to do this after leaving, the airport's cell phone waiting lots are an excellent option. They are just a minute or two away from the rental center, free to use, and provide a safe area to pull over and prepare for your drive.
What’s the easiest way to add a second driver at the counter without holding up a group that just wants to hit the road?
To add a second driver efficiently, ensure they are present with you at the rental counter during the initial pickup. Both you and the additional driver should have your driver's licenses ready for the agent. Handling this all in one transaction is much faster than having to return to the counter later. This simple preparation allows the agent to process everything at once, getting your group on the road more quickly.
If I’m traveling with a baby, where is the most convenient place to install a car seat—at the rental garage or somewhere calmer nearby?
While you can install a car seat in the rental garage, it can be a busy and distracting environment. For a safer and less rushed installation, consider driving to one of the nearby airport cell phone lots. These lots are just a minute away, offer ample space, and are much quieter. This allows you to take your time to ensure the car seat is installed correctly and securely without the pressure of other vehicles moving around you.
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