VERIFIED REVIEWS
Holger Pfarr
"By far cheaper than all rental car offers."
Sharon Radford
"Quick and easy"
Bill Harshbarger
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off.
The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days.
Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy.
And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage.
Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing.
Their AI agent, perfectly better. Very good advice.
And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select.
Looking forward to booking with Hola again"
תמיר מורוביץ
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed.
Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference.
A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass.
My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
"Very easy to book
Very easy to pay
And the best deal I could find by quite a long way
Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
"great prices easy to book definitely use again"
constanza cecchi
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
"Hola is amazing, has everything you need.
Thanks"
Damien DE SOUSA
"Easy and fast booking process"
Jason Bishop
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou.
Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
"Good car and price"
Wheeling and dealing Uk
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
"Easy to use, great prices, all inclusive"
HaYoung Son
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
"So easy to book and a great price"
Jean-Francois WILMOTTE
"Perfect, no problems at all and a very attractive price."
amarthi rivera
"👌 EXCELLENT"
Jonne Miettinen
"Easy"
Hong-Anh Ha
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
"Awesome service"
JOSE LUIS MORA
"Excellent process, very easy"
K_Cantona95
"Excellent value for money!"
Ara Bermúdez
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
"Excellent experience"
Ole Alnes
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
"Everything was very quick and clear."
Artie Divin
"Very easy to book and very cheap"
Cristian Francisco Pastore
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
"Very easy to book etc, made it all so much better"
Robert Agati
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
"Best ever service I've experienced !
Well done !!!"
mrbstube
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
"EASY AND FAST."
Cristian Barbero
"The website format and information are very clear and accessible, with many options.
I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
"Everything is very intuitive and easy when managing reservations.
The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
"So far so good"
Judy Winkin
"Easy and good deal"
Samantha de León
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
"Very easy to book and competitive prices."
ju
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
"Very easy and accommodating"
denis dadoun
"Very good. Easy."
David Garciarena
"Easy to rent, best prices"
Jose J Rivera Indio Joe
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
"Very easy process and added extras were well appreciated"
Richard Gardiner
"booking process good, seems to have lots of inclusions"
sara l.
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
"Arranged so quickly and easily, top service..!!!"
Joseph
"Booking went smoothly"
Nathaniel Rosen
"Quick, clear and easy to understand."
Esther Ng
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
"Absolutely the best price."
Michael Parrish
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
"All done smoothly"
Kiran Sedoo
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
"Hola Car Rentals company is best car rental company,
and website is great."
Neil Flavin
"Quick hassle free booking with Hola.
Always a pleasure 👍"
Tomáš Kreitl
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
"Booking is very easy😊"
Tif Shukla
"Very easy and straight forward"
mindaugas liumpa
"Easy to book"
RICCARDO CARAMASCHI
"Great deals and easy booking!
Highly recommended"
Lynne Mathias
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
"Competitive rates and guarantees.
A reliable and responsive company."
Asher Wagner
"It was an excellent experience to rent a car via HOLA the service was super."
Frequently Asked Questions
Where exactly do you pick up a rental car at Phoenix Sky Harbor (PHX)—is it in the terminal, a garage, or a separate rental center?
At Phoenix Sky Harbor, all major rental car companies operate out of a consolidated Rental Car Center located a short distance from the terminals. This facility is not attached to any of the airport terminals, so you cannot walk there directly after your flight. To reach it, you will need to take the free PHX Sky Train, which is the airport's automated train system. The train provides a quick and convenient connection, running 24 hours a day between the terminals and the Rental Car Center.
What’s the easiest way to get from baggage claim to the PHX rental car center if you’re traveling with multiple suitcases?
The most convenient method is using the PHX Sky Train, which is designed to accommodate travelers with luggage. After collecting your bags, simply follow the overhead signs in the terminal for the Sky Train. The stations have elevators and escalators, making it easy to manage multiple suitcases without hassle. The train provides a smooth, air-conditioned ride directly to the Rental Car Center, eliminating the need to handle bags on a crowded shuttle bus.
If my flight lands at Terminal 3, what steps should I follow to reach the rental car pickup without backtracking?
Upon arriving at Terminal 3, your path to the rental car center is very straightforward. After you deplane and collect any checked luggage from baggage claim, look for the prominent signs directing you to the PHX Sky Train. The station is easily accessible from the main terminal area. Board the train heading toward the Rental Car Center, which is just a few stops away, ensuring a direct and efficient journey.
How different is rental car pickup at PHX when arriving on an international flight with checked bags?
The process for international arrivals is nearly identical to domestic, with one extra step at the beginning. After deplaning at Terminal 4, you will first proceed through customs and immigration to claim your checked bags. Once you have cleared this process and are officially landside, you will follow the same public signage for the PHX Sky Train. The train will then take you directly to the Rental Car Center just as it does for domestic passengers.
What’s the smoothest plan for groups arriving on different flights at PHX who want to pick up one rental car together?
For groups arriving separately, the most efficient strategy is to designate one person as the driver to handle the pickup. The rest of the group can gather with the luggage at a pre-arranged spot, such as a coffee shop or seating area in the arrivals level of one of the terminals. Once the designated driver has completed the rental process and has the car, they can drive from the Rental Car Center back to the terminal's curbside pickup area to collect everyone.
If I land late at night at PHX, what should I expect for rental car shuttle frequency and pickup logistics?
Phoenix Sky Harbor offers excellent late-night accessibility thanks to the PHX Sky Train, which operates 24 hours a day, 7 days a week. This means you will always have reliable transportation from your terminal to the Rental Car Center, regardless of your arrival time. While the train's frequency may be slightly reduced in the very late hours, the wait is typically short. Most major rental agencies at the center are also open 24/7 to accommodate these arrivals.
How much time should I realistically allow between landing at PHX and driving out of the rental facility during spring training season?
During the busy spring training season, it's wise to budget extra time for your car rental pickup. Realistically, you should allow approximately 90 minutes from the time your plane lands to when you drive away. This accounts for deplaning, walking through the terminal, a potentially crowded baggage claim, and the Sky Train ride. Most importantly, it provides a buffer for potentially longer lines at the rental car counters, which are common during this peak travel period.
What’s the most common wrong turn people make when leaving the PHX rental car center for Downtown Phoenix?
A frequent mistake for drivers heading to Downtown Phoenix is accidentally taking the I-10 East ramp instead of the I-10 West. As you exit the Rental Car Center, the signage for the freeways appears quickly. To avoid this, stay alert and carefully follow the overhead signs for I-10 West, which is often indicated with directions toward Los Angeles. Keeping your GPS active from the moment you start the car will also help ensure you make the correct turn.
Which exit routes from PHX are simplest for first-time visitors heading toward Scottsdale without stressful lane changes?
For a low-stress drive to Scottsdale, the best route is to take the Loop 202 Red Mountain Freeway East. After leaving the Rental Car Center, follow the signs for the 202 East. This freeway offers a more direct path to most parts of Scottsdale and generally involves fewer complex interchanges than navigating through the heart of Phoenix. It allows you to get acclimated to the car and the traffic before needing to make multiple lane changes.
If I’m heading to Sedona right after pickup, what’s a low-stress way to start the drive from PHX before the freeway splits?
The most straightforward start for a trip to Sedona is to focus on getting onto Interstate 17 North. From the Rental Car Center, you will briefly take Interstate 10 West. Pay close attention to the signs that appear within the first couple of miles for the I-17 North exit toward Flagstaff. Merging onto I-17 North early is key, as this is the main highway that will take you all the way to the Sedona turnoff.
What should I know about driving from PHX to the Grand Canyon if I’m starting immediately after an afternoon arrival?
Starting the drive to the Grand Canyon in the afternoon means you will likely be completing the final part of the journey in the dark. The drive takes about 3.5 to 4 hours, so be prepared for reduced visibility on unlit highways as you get closer to the park. It's also important to be alert for wildlife, especially deer and elk, which are more active at dusk and after nightfall. Ensure you feel rested after your flight before embarking on this significant drive.
How do I plan a PHX pickup if I want to stop for groceries before checking into a resort in Paradise Valley?
After picking up your car, you can easily find a grocery store by taking one of the main arterial roads near the airport. A simple plan is to head north on 44th Street or take the Loop 202 East toward Scottsdale. Both routes will have numerous large supermarkets, such as Fry's or Safeway, just a few miles from the airport. Using your phone's navigation to find a store along your specific route to Paradise Valley is the most efficient approach.
Where can I pull over near PHX after pickup to organize luggage, set up phone mounts, and get everyone settled before driving?
The most convenient place to get organized is right in your assigned parking spot at the Rental Car Center garage before you exit. This gives you a calm space away from traffic. If you prefer to do this after leaving, the airport's cell phone waiting lots are an excellent option. They are just a minute or two away from the rental center, free to use, and provide a safe area to pull over and prepare for your drive.
What’s the easiest way to add a second driver at the counter without holding up a group that just wants to hit the road?
To add a second driver efficiently, ensure they are present with you at the rental counter during the initial pickup. Both you and the additional driver should have your driver's licenses ready for the agent. Handling this all in one transaction is much faster than having to return to the counter later. This simple preparation allows the agent to process everything at once, getting your group on the road more quickly.
If I’m traveling with a baby, where is the most convenient place to install a car seat—at the rental garage or somewhere calmer nearby?
While you can install a car seat in the rental garage, it can be a busy and distracting environment. For a safer and less rushed installation, consider driving to one of the nearby airport cell phone lots. These lots are just a minute away, offer ample space, and are much quieter. This allows you to take your time to ensure the car seat is installed correctly and securely without the pressure of other vehicles moving around you.
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