VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Brickell include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Brickell, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Brickell.
Will I face unexpected charges at the Budget counter in Brickell when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter in Brickell?
The Budget counter in Brickell is located at 93 Southeast 2nd Street, Miami, FL. This is a city center location, not an airport counter, so no shuttle is required to reach it.
Because this is a downtown Brickell location, pickup works differently from Miami International Airport (MIA). You go directly to the counter at the street address above, present your documents, and drive away from the lot on site. There is no consolidated rental car center or tram involved.
Keep in mind that returns at the Budget Brickell location must be completed during office hours. After-hours key drops may shift liability for the vehicle and any damages to you until the next business day, so plan your return time accordingly.
What documents do I need to pick up a Budget rental car in Brickell?
To pick up your Budget rental car in Brickell, you must bring all of the following physical documents. Digital copies are not accepted at the counter.
- Valid driver's license (original, unexpired, in the main driver's name)
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original license
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted
- Passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
At the Budget Brickell counter, confirm the hold amount before the agent processes your card, and review the rental agreement carefully before signing. Name mismatches between your license, passport, and credit card are one of the most common reasons for delays at pickup.
Is a credit card required to pick up a Budget car in Brickell?
Yes, a major credit card is required to pick up your Budget rental car in Brickell. The card must be physical (not virtual or digital), must have the driver's name printed on it, and must be in the main driver's name.
At the Budget Brickell counter, the agent will place a temporary authorization hold on your card, typically around US$300 to US$400 for standard vehicles in the United States, though the exact amount varies by vehicle class and location. This hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.
- Debit cards are not accepted for the security deposit
- Prepaid and virtual cards are not accepted
- Someone else's card cannot be used, even if they are present
It is a good idea to bring a backup credit card in your own name in case your primary card is declined. Even if you prepaid your booking online, you must still present a physical credit card at the Budget Brickell counter for the hold.
How do toll roads work when renting a Budget car in Brickell?
Florida's toll roads are almost entirely cashless, and this applies to routes you are likely to use from Brickell. Your Budget rental vehicle will include an electronic toll device or a plate-based billing system. When you drive through a cashless gantry, the system reads the transponder or photographs your license plate.
At the Budget Brickell counter, you will typically be offered two options:
- Unlimited toll package: approximately US$11 to US$15 per rental day, covering all tolls during your rental period
- Pay per use: the actual toll amount plus daily or administrative processing fees billed to your credit card, sometimes days or weeks after you return the car
Common toll roads near Brickell include the Florida Turnpike and I-95 Express lanes. Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route.
If you plan to use your own visitor toll pass, inform the Budget Brickell counter agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
All bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your rental. See the next FAQ for details on how to claim it.
Can I get toll money back after renting a Budget car in Brickell?
Yes, every booking made through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Budget rental in Brickell or anywhere else in Florida.
Here is how it works: if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).
To claim your cashback after returning your Budget Brickell rental:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during your rental
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Can I return my Budget rental car in Brickell after hours?
Returning your Budget rental car in Brickell after hours carries important risks you should understand before planning a late return.
The Budget Brickell location at 93 Southeast 2nd Street requires returns during office hours. If you return the vehicle outside of those hours, you remain liable for the car and any damages that occur until a staff member checks it in on the next business day. A key drop may be available, but it does not transfer liability to Budget at the time of drop.
To protect yourself if an after-hours return is unavoidable:
- Photograph the exterior and interior of the vehicle thoroughly before leaving it
- Photograph the fuel gauge and odometer
- Note the exact time and stall or parking location
- Keep all photos and the rental agreement until the contract is officially closed
If your plans require a late return, consider adjusting your schedule to arrive during office hours, or contact the Budget Brickell location in advance to confirm what after-hours options are available and what liability applies.
How does the fuel policy work for Budget rentals in Brickell?
Budget rentals in Brickell follow a Full-to-Full fuel policy by default. You receive the car with a full tank and must return it full to avoid fuel charges.
At pickup at the Brickell location, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.
When returning your Budget car in Brickell:
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
- Keep the fuel receipt showing the date, time, and station address
- Show the full gauge to the agent at return, or leave the receipt in the key envelope for after-hours drops
If you return the car below the recorded starting level, Budget may charge you for the fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the car full is always the most cost-effective option.
Can I add an additional driver to my Budget rental in Brickell?
Yes, you can add an additional driver to your Budget rental in Brickell, but the additional driver must be physically present at the counter at pickup with their own valid driver's license.
Whether the additional driver fee is included depends on the rate you booked. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, Budget charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the additional driver.
Important rules for additional drivers at the Budget Brickell counter:
- The additional driver must be at least 25 years old for Budget rentals
- They must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet
- Both the main driver and the additional driver must sign the rental agreement
- Only drivers listed on the agreement are covered by the rental protections
If you need to add a driver after pickup, you must visit a Budget branch in person to update the agreement. Phone or chat requests alone are generally not sufficient.
Is there a young driver surcharge for Budget rentals in Brickell?
Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a Budget rental car in Brickell. In the United States, the standard minimum age for most rental companies including Budget is 25, though drivers aged 21 to 24 can rent with an additional daily fee.
The young-renter surcharge at Budget applies as a daily fee on top of your rental rate and is paid at the Brickell counter. Vehicle class restrictions also apply: categories such as full-size SUVs, luxury, premium, convertibles, minivans, and vans are typically restricted to drivers 25 and older.
One exception worth noting: if you are a citizen or resident of Latin America or the Caribbean, aged 21 to 24, and your Hola Car Rentals confirmation explicitly states that the underage fee is waived, Budget may waive the surcharge for the main driver. This exception applies only to eligible vehicle categories such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV, and only when the waiver appears on your confirmation.
If you are unsure whether the exception applies to your Brickell Budget booking, review your confirmation carefully or contact Hola Car Rentals support before pickup.
Can I pick up a Budget car in Brickell and return it at Miami Airport?
Yes, it is generally possible to pick up your Budget car in Brickell and return it at Miami International Airport (MIA), but a one-way drop-off fee may or may not apply depending on the specific route and rate you book.
When searching for your rental, the Hola Car Rentals checkout page will show any applicable drop-off fee under the section labeled to pay at destination. If no fee appears, the route does not carry a one-way charge. The fee is route-specific and cannot be prepaid.
A few things to keep in mind for a Brickell to MIA return:
- Miami Airport uses a consolidated Rental Car Center (RCC), not an on-terminal counter. Follow signs to the Rental Car Center when returning
- Refuel before reaching the RCC, as the Budget Brickell rate uses a Full-to-Full fuel policy
- Keep your fuel receipt and photograph the gauge before handing over the keys
If the Budget counter at the Brickell location adds a drop-off fee that was not shown on your booking confirmation, keep all paperwork and contact Hola Car Rentals support after the rental ends.
What insurance coverage is included in a Budget rental in Brickell?
The insurance and protection options included in your Budget rental in Brickell depend on the rate plan you selected when booking through Hola Car Rentals. Your booking confirmation will list exactly what is covered.
The two main protections to look for are:
- Collision Damage Waiver or Loss Damage Waiver (CDW/LDW): reduces your financial liability for damage to the Budget rental vehicle itself, subject to any deductible shown on your confirmation. It does not cover damage you cause to other vehicles or people
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Budget car in Brickell. In the United States, not all states require rental companies to include minimum liability, so check your confirmation carefully
CDW/LDW and LIS/ALI/SLI are separate protections. Having one does not replace the other. Common exclusions from CDW/LDW include tires, undercarriage, roof damage, and incidents involving unauthorized drivers or prohibited use.
At the Budget Brickell counter, review the rental agreement to confirm which coverages are active and note any deductible amounts before signing.
Does my Budget Brickell booking include travel assistance if something goes wrong?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Budget rental in Brickell as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
If you are eligible, the travel assistance coverage typically includes:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency, an accident, or another covered event while driving your Budget rental in or around Brickell, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorization.
- Phone (24/7, toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and conditions that apply to your Brickell Budget rental.
What happens if I arrive late to pick up my Budget car in Brickell?
If you arrive late to pick up your Budget rental car in Brickell, the reservation will generally be held for up to 24 hours from your original scheduled pickup time. After that window, the booking may be forfeited with no refund.
A few important points to keep in mind for the Brickell location:
- If your delay is less than 24 hours, Budget will typically hold your reservation, but you must arrive during the counter's operating hours. The Brickell location does not offer after-hours pickup
- If your flight is delayed and you expect to arrive more than 24 hours after your original pickup time, contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]
- Changes to your pickup time are not guaranteed, but the support team will assist where possible
Because the Budget Brickell counter is a city center location with limited hours, it is especially important to plan your arrival time carefully. If you are connecting from Miami International Airport, factor in travel time from MIA to the Brickell address at 93 Southeast 2nd Street before confirming your pickup time.
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