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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 yesterday
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 6 days ago
"Company with very good prices. Easy and quick booking process."

About renting a car in Vermont

Avis operates at Burlington International Airport (BTV) with a counter in the baggage claim area, open daily from 7:00 AM to 12:15 AM — a useful window for late arrivals, though after-hours key drop is available if your flight lands past closing. The downtown Rutland office at 254 S Main St runs Monday through Friday 8:00 AM to 6:00 PM and has no after-hours return option, so plan your schedule accordingly. Vermont itself has almost no toll roads, but cross into neighboring New England states and you will encounter the E-ZPass network; Avis charges a convenience fee of US$6.95 per day a toll is incurred, capped at US$34.95 per rental period, with a flat unlimited option also available — opting in before you drive is cheaper than the pay-by-plate alternative. Fuel averages around US$3.84 per gallon statewide, with some areas nudging US$4.00, so refuel before returning to avoid Avis's standard fuel service charge. Winter driving in Vermont is a real consideration: if your itinerary includes mountain passes or ski areas, call the BTV counter ahead to confirm winter tire availability. A credit card in the primary driver's name is required at pickup for the deposit hold, typically US$200–300 for standard vehicles. Drivers under 25 are subject to an underage surcharge, and an International Driving Permit is recommended if your license uses a non-Latin script.

Traveler Tips & Price Insights

When is the best time to book a rental car in Vermont?

You should book your rental car approximately 7 days before your trip to get a below-average price.

Price Trend (Last 90 Days)

Which is the cheapest car rental agency in Vermont?

In the last 72 hours, the cheapest rental cars were from Avis at 108.62/day.

Average Price by Rental Company

$ 108.62
USD $108.62

Frequently Asked Questions

What does my Hola Car Rentals booking with Avis in Vermont include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Vermont, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Vermont.

Will I face unexpected charges at the Avis counter in Vermont when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Avis booking in Vermont are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Vermont charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Burlington International Airport in Vermont?

The Avis counter at Burlington International Airport (BTV) in Vermont is located inside the terminal near the baggage claim area. Rental vehicles are parked just outside baggage claim, so the walk from the counter to your car is short.

To find the Avis desk, follow the "Arrivals" or "Baggage Claim" signs after landing. If you arrive late at night, follow the "Rental Cars" signs to the counter and then proceed to the adjacent covered parking garage to collect your vehicle.

Avis Preferred members can show their driver's license at the counter to receive preprinted rental documents and keys, speeding up the process. The BTV Avis counter is open Sunday through Saturday, 07:00 AM to 12:15 AM, and a 24-hour key drop box is available for after-hours returns.

The only other Avis location in Vermont is a downtown office at 254 S Main St, Rutland, open Monday through Friday 08:00 AM to 06:00 PM and Saturday 08:00 AM to 03:00 PM. There is no confirmed Avis counter at a downtown Burlington location.

Does Vermont have toll roads I need to worry about with my Avis rental?

Vermont has no interstate toll highways, so the vast majority of driving in your Avis rental will be completely toll-free. The only toll facilities in Vermont are three short, seasonal mountain toll roads:

  • Mt. Equinox Skyline Drive (off VT Route 7A, Manchester): US$20 per car plus US$5 per extra passenger, paid in cash at the gate
  • Burke Mountain toll road (off Mountain Road): US$5 per vehicle or US$15 for an all-day pass, paid in cash
  • Mt. Mansfield toll road (off Highway 108, Stowe): US$26 per car plus US$9.50 per extra passenger, paid by credit card only

These roads are not part of any electronic toll network such as E-ZPass or FasTrak. Payment is made directly at the gate in cash or by credit card, depending on the road. No transponder, toll program, or plate-based billing applies, so your Avis rental will not receive any toll invoices or administrative surcharges from these roads.

Vermont also has no congestion charges or emissions zones. If you plan to drive your Avis rental beyond Vermont into neighboring states that do have electronic tolls, standard toll billing through the vehicle's transponder may apply in those areas.

How does the Avis vehicle return process work at Burlington Airport in Vermont?

Returning your Avis rental at Burlington International Airport (BTV) in Vermont is straightforward. As you approach the airport on Airport Drive, stay in the left lane and follow the "Rental Car Return" signs. Avis has a designated return section in the covered parking garage near baggage claim.

Before heading to the airport, refuel along Williston Road (Route 2) or Airport Drive, both of which have gas stations conveniently located for a quick top-off before return. Avis uses a Full-to-Full fuel policy, meaning you received the car with a full tank and must return it full to avoid a refueling charge plus a service fee.

If you are returning outside counter hours (the BTV Avis counter closes at 12:15 AM), use the secure after-hours key drop box at the location. Follow the return signs as usual, park in the Avis section, and deposit your keys and any paperwork in the drop box. Keep a photo of the fuel gauge and odometer before leaving the vehicle.

For returns at the Rutland Vermont Avis location (254 S Main St), standard return procedures apply. Note that the Rutland counter is not open on Sundays, so plan accordingly if your rental ends on that day.

Can I get Tolls Cashback on my Avis rental in Vermont even if I drive to other states?

Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including your Avis rental in Vermont, and it applies to tolls paid anywhere during your rental period, including neighboring states.

Because Vermont itself has no electronic toll highways, most of your driving in the state will be toll-free. However, if you drive your Avis rental into nearby states such as New York, Massachusetts, or New Hampshire, which do have electronic toll roads, those toll charges are eligible for the cashback benefit.

You can receive up to 5% of your total booking value back for tolls paid. Here is how it works:

  • If your Hola Car Rentals booking total is US$500, the maximum cashback is US$25
  • If you paid US$18 in tolls, you receive US$18 back
  • If you paid US$40 in tolls, you receive US$25 (the 5% cap)

To claim, email [email protected] within 30 days of returning your Avis vehicle in Vermont. Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid. Refunds are processed to your original payment method within 7 to 10 business days after approval.

What documents do I need to pick up my Avis rental car in Vermont?

To collect your Avis rental in Vermont, you must bring the following physical documents to the counter:

  • A valid, original driver's license (not a digital copy)
  • A major credit card with your name printed on the physical card, in the main driver's name, for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.

Debit cards and prepaid cards are not accepted for the security deposit at the Avis counter in Vermont. Even if you prepaid your booking, you must still present a physical major credit card at pickup. The typical security hold for a standard vehicle at a U.S. Avis location is approximately US$300 to US$400, though the exact amount is set by the counter.

All documents must be physical originals. Digital versions shown on a phone or tablet will not be accepted.

Is there a young driver surcharge for under-25 renters at Avis in Vermont?

Yes, drivers aged 21 to 24 renting from Avis in Vermont are subject to a young-renter surcharge. The Avis fee is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period.

Drivers under 21 are generally not permitted to rent from Avis in Vermont. The minimum age without a surcharge is 25.

There is one notable exception: if you are a traveler from Latin America or the Caribbean (LAC) aged 21 to 24, certain Hola Car Rentals rates fulfilled by Avis waive the underage fee for the main driver. To qualify, all of the following must be true:

  • You are the main driver and are between 21 and 24 years old
  • You hold a passport or government ID from a Latin American or Caribbean country
  • Your Hola Car Rentals confirmation explicitly states the underage fee is waived
  • You select an eligible vehicle category such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, or Medium SUV

This exception does not apply to travelers from Europe, Asia, Africa, or other regions, who will be charged the standard Avis young-renter surcharge in Vermont. Additional drivers aged 21 to 24 are also not covered by this exception and must generally be at least 25 years old to be added to an Avis contract.

Can I pick up my Avis car in Vermont and drop it off in another state?

Yes, one-way rentals from Vermont Avis locations to other states are generally possible, but a drop-off fee may apply depending on the route, vehicle class, and season.

When booking, the Hola Car Rentals checkout will show any applicable drop-off fee under the "To pay at destination" section on the rate details page. This fee is set by Avis and is not prepaid through your booking. Common patterns to expect:

  • Vermont to a nearby state such as New York or Massachusetts: a drop-off fee typically applies and varies by distance and vehicle class
  • Long-distance or cross-country routes: fees are usually higher and some routes may not be available
  • Same-city airport to downtown within Vermont: often no drop-off fee

If you want to return your Avis rental between the two Vermont locations, for example picking up at Burlington International Airport (BTV) and dropping off at the Rutland location on S Main St, check availability and any applicable fee during booking, as inter-location returns within Vermont may or may not carry a charge.

Changing your drop-off location after booking may reprice the rental and recalculate the fee. Always confirm the drop-off fee on your booking confirmation before travel, and verify it matches what the Avis counter presents at pickup in Vermont.

What insurance coverage do I need for my Avis rental in Vermont?

When renting from Avis in Vermont, two main types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Avis rental in Vermont. Some U.S. states require rental companies to include a state-minimum liability amount, but not all states do. Vermont renters are strongly encouraged to add Liability Insurance Supplementary (up to US$300,000) to their booking for adequate protection.

Common exclusions to be aware of across both coverages include:

  • Prohibited use such as off-road driving, DUI, or unauthorized drivers
  • Tires, undercarriage, and roof damage (often excluded unless a specific add-on is purchased)
  • Incidents not reported promptly to Avis

Check your Hola Car Rentals confirmation to see which coverages are included in your selected rate before arriving at the Avis counter in Vermont. Adding all drivers to the rental agreement is essential, as coverage applies only to named drivers.

Does my Avis booking in Vermont include travel assistance if something goes wrong?

Yes, most Hola Car Rentals bookings, including Avis rentals in Vermont, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible travelers, the coverage is particularly useful in Vermont given the state's rural character and mountain roads, where incidents can occur far from urban services. Core benefits typically include:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This coverage does not protect the Avis rental vehicle itself (that is CDW/LDW) or cover pre-existing medical conditions. It is designed for accidents and non-pre-existing illnesses that occur during your trip.

If you need assistance during your Avis rental in Vermont, contact Terrawind 24 hours a day, 7 days a week:

  • Phone (toll-free or collect): +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact coverage terms and limits that apply to your reservation.

How does the fuel policy work for Avis rentals in Vermont?

Avis rentals in Vermont follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid charges.

At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your Avis vehicle in Vermont, refuel close to the return location to avoid the gauge dropping before you arrive. Convenient options near Burlington International Airport (BTV) include gas stations along Williston Road (Route 2) and Airport Drive, both just minutes from the terminal.

If you return the vehicle below the recorded starting level, Avis may charge:

  • A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
  • A refueling service fee on top of the fuel cost

Keep your final fuel receipt showing the station address, date, and time. For after-hours returns at BTV, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.

If the Avis vehicle was not full at pickup, ask the agent to record the exact level on the agreement. You are only required to return it at that same recorded level, not necessarily full.

Can I add an additional driver to my Avis rental in Vermont?

Yes, you can add an additional driver to your Avis rental in Vermont, but the additional driver must be present at the counter at pickup with a valid driver's license to sign the rental agreement.

Whether the fee is included depends on your rate. Check your Hola Car Rentals confirmation for the line "Additional driver free of charge." If it is not included, Avis charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the full rental period.

Important rules for additional drivers on Avis rentals in Vermont:

  • The additional driver must be at least 25 years old at the time of pickup for Avis in Vermont
  • They must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet
  • Only drivers listed on the rental agreement are covered by CDW/LDW and liability protections
  • If someone drives who is not named on the contract, coverage may be void

If you need to add a driver after pickup, visit an Avis branch in Vermont to update the agreement. Phone or chat requests alone are generally not sufficient to add a driver mid-rental. Only the first additional driver may be included in eligible rates; any further drivers will incur the standard daily fee.

What is the security deposit for an Avis rental in Vermont?

When you pick up your Avis rental in Vermont, a temporary authorization hold will be placed on your credit card. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.

For standard vehicles at U.S. Avis locations, the typical hold is approximately US$300 to US$400. The exact amount depends on the vehicle class, location, and season. Premium or specialty vehicles may carry a higher hold.

Key requirements for the deposit at the Avis counter in Vermont:

  • A physical, major credit card with the main driver's name printed on the card is required
  • Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
  • The card must have sufficient available credit to cover the hold plus any expected charges
  • Digital wallets such as Apple Pay or Google Pay are not accepted at the counter

Even if you prepaid your Avis booking through Hola Car Rentals, you must still present a physical credit card at the Vermont pickup counter for the hold. After you return the vehicle, Avis releases the hold, but your bank controls when the credit reappears on your account, which can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card is declined.

What happens if my flight is delayed and I arrive late for my Avis pickup in Vermont?

If your flight is delayed and you arrive later than your scheduled Avis pickup time in Vermont, your reservation will generally be held for up to 24 hours from the original pickup time, provided you arrive during counter operating hours.

The Avis counter at Burlington International Airport (BTV) in Vermont is open Sunday through Saturday from 07:00 AM to 12:15 AM. If your delay pushes your arrival outside those hours, you will need to wait until the counter reopens. Plan ahead if your flight is expected to land close to the 12:15 AM closing time.

If your delay is less than 24 hours from your original pickup time, no action is typically needed beyond arriving as soon as possible. If your delay will exceed 24 hours, contact Hola Car Rentals support as soon as possible:

Changes in these situations are not guaranteed, but the support team will assist where possible. If the booking is forfeited due to a delay beyond 24 hours without prior contact, a refund may not apply depending on the cancellation policy for your Avis rate in Vermont. Always check your confirmation for the specific cancellation and hold terms that apply to your reservation.

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